MHA_Unit_Cleaning_SCOPE_OF_WORK_.pdf

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SCOPE OF WORK

On-Call Residential Unit Cleaning Services

1. Purpose

The Housing Authority of the County of Marin (MHA) is seeking one or more qualified contractors to provide on-call residential unit cleaning services at various MHA-owned and managed public housing properties.

Services will be provided on an as-needed basis to support MHA operations before, during, or after maintenance activities, emergency events, resident move-outs, or other operational circumstances requiring professional cleaning.

This Contract is intended to establish one or more on-call contractors. The Contract does not guarantee any minimum quantity of work.

2. Scope of Services

Contractor will furnish all labor, supervision, equipment, vehicles, tools, cleaning products, disinfectants, personal protective equipment (PPE), and other materials necessary to perform the requested services.

Services may be performed in occupied or vacant residential units.

2.1 Work Authorization

All services will be performed only upon receipt of a Purchase Order, work order, or other written authorization issued by an authorized MHA representative. The work authorization may identify the property, unit number, requested services, response priority, pricing method, completion deadline, and any special instructions. Contractor will not perform additional work beyond the authorized scope without prior written approval from MHA.

3. Representative Services

Services may include, but are not limited to:

A. General Residential Cleaning

Complete or partial cleaning of residential units including:

• Kitchens

• Bathrooms

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• Bedrooms

• Living rooms

• Hallways

• Closets

• Laundry areas

Typical work includes:

• Sweeping

• Vacuuming

• Mopping

• Dusting

• Wiping surfaces

• Sanitizing countertops

• Cleaning sinks

• Cleaning toilets

• Cleaning tubs and showers

• Cleaning mirrors

• Cleaning light fixtures

• Cleaning doors and trim

• Cleaning baseboards

B. Appliance Cleaning

Cleaning of:

• Refrigerators

• Ovens

• Stovetops

• Microwaves

• Dishwashers

• Range hoods

Including removal of grease, food residue, and odors.

C. Cabinet and Fixture Cleaning

Cleaning of:

• Interior cabinets

• Exterior cabinets

• Drawers

• Shelving

• Vanities

• Countertops

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D. Maintenance Support Cleaning

Cleaning before or after maintenance work including:

• Plumbing repairs

• Water heater replacement

• Drywall repair

• Flooring replacement

• Painting

• Electrical work

• Cabinet replacement

• General maintenance activities

Services may include removal of:

• Dust

• Construction debris

• Dirt

• Residue

E. Water Intrusion / Flood Related Cleaning

Cleaning following:

• Plumbing leaks

• Appliance leaks

• Minor flooding

• Water intrusion

Services include:

• Surface cleaning

• Sanitizing

• Removal of debris

This Contract does not include:

• Water mitigation

• Structural drying

• Mold remediation

• Hazardous materials remediation

Contractor shall immediately notify MHA and shall not disturb affected materials if conditions suggest mold growth, sewage contamination, structural moisture, hazardous materials, or a need for professional mitigation or remediation.

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F. Pest Related Cleaning

Cleaning before or after pest control treatments including:

• Rodent activity

• Insect infestations

• Other pest-related conditions

Cleaning may include:

• Sanitizing contaminated surfaces

• Cleaning cabinets

• Cleaning appliances

• Removal of pest debris

G. Unit Preparation

Cleaning vacant units to prepare them for occupancy.

Services may include:

• Complete unit cleaning

• Appliance cleaning

• Bathroom sanitizing

• Kitchen cleaning

• Interior windows

• Spot cleaning walls

• Removal of dust and debris

H. Occupied Unit Cleaning

Cleaning in occupied units following:

• Emergency repairs

• Maintenance activities

• Plumbing failures

• Other operational needs

Contractor shall coordinate access through MHA staff, respect resident privacy and personal property, maintain a professional appearance and demeanor, minimize disruption, and comply with all MHA instructions regarding entry into and work within occupied units.

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I. Incidental Common Area Cleaning (Optional)

When directly related to a unit assignment, MHA may request limited cleaning of adjacent hallways, entries, laundry areas, or maintenance work areas. Routine building janitorial services are not included.

The listed services are representative and are not exhaustive. MHA may request other residential cleaning services of a similar nature that are reasonably within the general scope of this Contract.

4. Excluded Services

Unless separately scoped, appropriately procured, and expressly authorized in writing by MHA, this Contract does not include:

• Mold remediation

• Asbestos abatement

• Hazardous waste removal

• Biohazard cleanup

• Trauma/Crime-scene cleanup

• Hoarding remediation

• Carpet replacement

• Painting

• Repairs

• Water mitigation services

MHA may procure these services separately.

5. Response Times

Routine Work: Commence within three (3) business days.

Urgent Work: Commence within twenty-four (24) hours.

Emergency Work: Commence same day or within four (4) hours when requested by

MHA.

6. Contractor Responsibilities

The Contractor will:

• Provide all labor and supervision.

• Furnish all cleaning equipment and supplies.

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• Use products suitable for occupied residential environments and follow all manufacturer instructions; environmentally preferable products are encouraged where practical.

• Remove all trash generated during cleaning.

• Comply with all applicable OSHA, Cal/OSHA, manufacturer, and product-label safety requirements

• Protect resident property.

• Report any damage immediately.

• Immediately report unsafe conditions, suspected mold, sewage contamination, hazardous materials, property damage, or conditions requiring specialized remediation.

• Keep doors, windows, keys, and other access points secure during and after the work.

• Coordinate work with MHA staff.

7. Minimum Cleaning and Acceptance Standards

Unless otherwise specified in the applicable work authorization:

• Floors shall be free of visible dirt, dust, debris, and residue.

• Kitchens and bathrooms shall be cleaned and sanitized.

• Appliances included in the assignment shall be cleaned inside and outside.

• Cabinets, drawers, shelves, countertops, doors, trim, baseboards, light fixtures, and other designated surfaces shall be free of visible dirt and residue.

• Interior windows, screens, frames, tracks, and sliding-door tracks shall be cleaned when included in the assignment.

• Stove, oven, range hood, refrigerator, and fan areas shall be cleaned when included in the assignment.

• Trash and debris generated during cleaning shall be removed unless otherwise directed by

MHA.

• Cleaning products, tools, and equipment shall not remain in the unit.

• Work shall be subject to MHA inspection and acceptance.

• Deficiencies identified by MHA shall be corrected within the timeframe specified by

MHA, at no additional cost.