MFRC Front Desk Admin PWS.pdf

Performance Work Statement

For Transition Assistance Support

Services 5th Force Support Squadron

1 OVERVIEW AND OBJECTIVE

1.1 Overview

1.2 Notes and Definitions

1.3 Objective

1.4 Description of Service

1.5 Codes and Standards

1.6 Mobilization and Demobilization

1.7 Place of Performance

2 SCOPE

2.1 Required Knowledge and Skills

2.2 Core Responsibilities

2.3 Services Summary

3 GENERAL REQUIREMENTS

3.1 Contractor Personnel

3.2 Training

3.3 Key Control

3.4 Hours of Operation

3.5 Base Closure

3.6 Telework or Remote Work Authorization

3.7 Tobacco Use

3.8 Fire and Emergency Reporting:

3.9 Damage to Government Property:

4 SECURITY REQUIREMENTS

4.1 Base Access

4.2 Physical Security:

4.3 Site Restrictions

5 GOVERNMENT PROVIDED FACILITIES, EQUIPMENT, AND MATERIALS

5.1 Government Furnished Property

5.2 Government Supplied Facilities

6 QUALITY ASSURANCE AND CONTROL PROGRAMS (QA/QC)

6.1 Contractor Quality

6.2 Government Quality:

7 ENVIRONMENTAL

7.1 Compliance with Environmental Laws and Regulations

8 ADMINISTRATIVE RECORDS MANAGEMENT

8.1 Records, Files, and Documents

1 OVERVIEW AND OBJECTIVE

1.1 Overview:

1.1.1 This requirement is for nonpersonal services for the Air Force Military and Family

Readiness Center (M&FRC), 5th Force Support Squadron (5 FSS), 5th Bomb Wing, Minot Air Force Base (AFB), including surrounding United States Air Force locations within North-Central North Dakota as listed in this performance work statement.

1.1.2 Minot Air Force Base (AFB) is home to two major Air Force units: the 5th Bomb Wing and the 91st Missile Wing. Located approximately 13 miles north of Minot, North Dakota, and 120 miles north of the state capital, Bismarck, Minot AFB experiences a continental climate with warm summers and cold winters, as well as occasional extreme winds. The base operates in the Central Time Zone. For more information, visit the following websites: https://www.minot.af.mil/, https://minotnd.gov/, and https://visitminot.org/.

1.1.3 5 FSS requires Transition Assistance Support Services to aid with functions of the M&RFC listed below.

1.2 Notes and Definitions:

1.2.1 While the term “Government” applies to the Government as a whole, only the CO’s

Representative (COR), Contract Administrator (CA), and Contracting Officer (CO) may supply any guidance to the Contractor. The COR and CA help the CO in the administration of the contract and may provide technical and administrative guidance.

Only a warranted CO may bind the Government to any changes in the terms or conditions to the contract.

1.2.2 The terms “Minot AFB”, “installation”, and “base” refer to all property and land controlled by the 5th Bomb Wing and the 91st Missile Wing.

1.2.3 A non-personal services contract is a contract that does not, by its express terms or as administered, make the contractor personnel appear to be, in effect, Government employees. Government officials must not perform supervisory duties over the Contractor’s employees.

1.2.4 Personnel interactions

1.2.4.1 If a government employee, such as a police or security officer, safety representative, or facility manager, asks the Contractor to temporarily stop working, the Contractor must comply. This includes stopping work during an emergency or when instructed to do so by emergency personnel. The Contractor must then notify the CO, CA, and COR as soon as possible about the interruption and provide an estimate of the delay's impact.

1.2.4.2 If someone from the base, including customers or other personnel, asks the Contractor to stop or change the work, the Contractor must not make any changes without the CO's approval. If the Contractor is asked to stop or change the work, they must notify the CO, CA, and COR as soon as possible. The Contractor should direct any questions from base personnel to the COR to ensure that all concerns are addressed properly.

1.2.5 Web links provided within this performance work statement are for informational purposes and should not be considered contractual guidance.

https://www.minot.af.mil/ https://minotnd.gov/ https://visitminot.org/

1.3 Objective:

1.3.1 The Contractor must provide all personnel, equipment, tools, materials, transportation, and supervision, to support this service, unless otherwise specified in this performance work statement. The Government will only supply those items named in the “Government Provided Facilities, Equipment, and Materials” section.

1.4 Description of Service:

1.4.1 The intent of this requirement is for the Contractor to provide administrative support services to the M&RFC. The requirement is for Transition Assistance Data Entry in support of the M&FRC‘s Transition Assistance Program (TAP).

1.4.2 Historically the 5 FSS has received these services through service contracts.

1.5 Codes and Standards:

1.5.1 Contractor work must follow the standards in this requirement and all proper local, state, and federal or national codes. All work must conform to local installation facility standards when shown. All products and equipment must be UL Solutions standards or equal. All codes and standards must be the latest edition of applicable local, state, and federal or national codes at the time of award.

1.6 Mobilization and Demobilization

1.6.1 Mobilization:

1.6.1.1 The Government allows the Contractor up to 14 days at the start of the contract to prepare their workforce and develop necessary processes. During this 14-day period, the Government will temporarily reduce the expected performance level by 20%. This means that the Contractor's performance will be measured against a lower threshold, as outlined in the Services Summary, to give them time to get established and start working effectively.

1.6.2 Demobilization:

1.6.2.1 In the event the Government does not select the Contractor for a follow-on award or if the requirement reverts to a government operation, the Contractor must transition the requirement to the newly selected Contractor or to the Government in a professional manner.

1.6.2.2 The Contractor must return all property provided in the “Government Provided Facilities, Equipment, and Materials” to the Government.

1.7 Place of Performance:

1.7.1 The primary place of performance is on Minot Air Force Base. The address for the central office of the M&FRC is 291 Peacekeeper Place, Minot AFB, ND 58704.

2 SCOPE

2.1 Required Knowledge and Skills

2.2 A minimum of two years of relevant administrative experience supporting military, federal, or other comparable organizational environments. The contractor shall present relevant documentation upon Government request.

2.2.1 Possesses proficient knowledge of Microsoft Office programs, including Word, Access, Teams, SharePoint, and Excel.

2.2.2 Demonstrates expertise in correct grammar, spelling, punctuation, capitalization, and formatting to accurately prepare and edit written correspondence and reports.

2.2.3 Understands the format, rules, procedures, and operations applicable to clerical assignments. This includes preparing and reviewing correspondence and reports, screening telephone calls and visitors, maintaining files and records, processing mail, and arranging materials from various sources.

2.2.4 Has the ability to locate, assemble, and compose information for routine reports, inquiries, and nontechnical correspondence.

2.2.5 Communicates effectively, both orally and in writing, with tact and courtesy.

2.2.6 Knowledge of Air Force terminology preferred.

2.3 Core Responsibilities

2.3.1 Office Automation and Document Management

2.3.1.1 Uses varied functions of multiple office automation software to produce a wide range of documents and formats.

2.3.1.2 Generate and send emails.

2.3.1.3 Creates, copies, edits, stores, retrieves, and prints forms, memos, letters, and reports with word processing software.

2.3.1.4 Utilizes existing database or spreadsheet software to create, enter, revise, sort, calculate, and retrieve data for reports.

2.3.1.5 Performs simple troubleshooting of system and software problems encountered.

2.3.1.6 Transmits and receives documents and messages electronically.

2.3.2 Correspondence and Reporting

2.3.2.1 Prepares a wide variety of recurring and nonrecurring correspondence, emails, reports, and other documents.

2.3.2.2 Composes nontechnical correspondence, such as instructions on office procedures, requests for information, and letters of acknowledgment or notification.

2.3.2.3 Consolidates and finalizes information from systems and files for various reports in accordance with established reporting procedures.

2.3.2.4 Gathers and summarizes information from files and documents for use in responding to inquiries, recognizing which information is or is not relevant to the issue at hand.

2.3.2.5 Proofreads and edits correspondence and documents for correct grammar, spelling, capitalization, punctuation, and format.

2.3.3 Mail and Communication

2.3.3.1 Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives.

2.3.3.2 Screens incoming mail and electronic messages to identify what needs to be brought to the attention of office staff, rerouted to other organizations or offices, or handled personally.

2.3.3.3 Uses automated schedulers or calendars to establish suspense dates and brings to the

Government’s attention those that cannot be met by the requested date or when there is a conflict.

2.3.3.4 Reviews outgoing correspondence for procedural and grammatical accuracy, conformance with administrative requirements, and factual correctness, advising the writer of any deviations or inadequacies.

2.3.3.5 Downloads publications and forms from electronic systems and distributes them via electronic mail.

2.3.3.6 Receives telephone calls and greets visitors, ascertaining the nature of their calls or visits.

2.3.3.7 Answers nontechnical requests for information, such as the status of reports, suspense dates for matters requiring compliance, and similar information readily available from files or from knowledge of the organization and provides follow-up on requests for information.

2.3.4 Records Management and Administrative Tasks

2.3.4.1 Serves as the primary Record Custodian for the M&FRC.

2.3.4.2 Establishes, updates, and maintains office records of various types.

2.3.4.3 Uses a variety of automated systems (e.g., records management, electronic forms, electronic publications library) and non-automated methods to perform TAP data entry and various clerical duties.

2.3.4.4 Establishes, files, maintains, purges, and disposes of office records and files in accordance with regulations and procedures.

2.3.4.5 Maintains the file plan in accordance with regulations.

2.3.4.6 Maintains and posts publications and technical orders and disposes of obsolete publications.

2.3.4.7 Updates and enters data into electronic files, Access, DoD TAP, or Air Force Family

Integrated Reporting and Statistical Tracking (AFFIRST) systems.

2.3.4.8 Prepares and consolidates class rosters in support of M&FRC programs.

2.3.4.9 Requisitions office supplies, printing support, and related materials and services.

2.3.4.10 Updates tracker or suspense files as required.

2.2.4.12. References M&FRC Calander to prepare classroom for classes and events, ensuring cleanliness with proper materials, displays, and signage.

2.3.5 Compliance and Training

2.3.5.1 Ensures all tasks are accomplished in accordance with Department of the Air force

Instruction (DAFI) 36-3009, Military and Family Readiness Centers, 4 November 2022, M&FRC program desk guides, AFFIRST Training guides, and all other pertinent Air Force, Air Force Global Strike Command, and local command policies and publications.

2.4 Services Summary:

2.4.1 The Government has outlined the key service requirements that are essential to achieving our mission goals. These requirements are summarized in the Services Summary, which includes:

2.4.1.1 Performance objectives: These are the specific goals that the Contractor must meet to ensure successful mission outcomes.

2.4.1.2 Performance thresholds: These define the minimum acceptable levels of service for each requirement.

2.4.2 The Services Summary provides information on:

2.4.2.1 What the Government expects from the Contractor in terms of performance and delivery

2.4.2.2 How the Government will monitor and evaluate the Contractor's performance

2.4.3 The Government will regularly inspect the Contractor's work to ensure that it meets the required standards. Each inspection will be rated as either "Acceptable" or "Unacceptable". At the end of each month, the Government will review all inspections and assign an overall rating based on the following five-tier system:

2.4.3.1 Exceptional: Performance meets contractual requirements and exceeds many to the Government’s benefit.

2.4.3.2 Very Good: Performance meets contractual requirements and exceeds some to the Government’s benefit.

2.4.3.3 Satisfactory: Performance meets contractual requirements. The Government will not rate the Contractor lower than Satisfactory if Contractor performance meets the requirements of the contract.

2.4.3.4 Marginal: Performance does not meet some contractual requirements.

2.4.3.5 Unsatisfactory: Performance does not meet most contractual requirements, and recovery is not likely within the allotted time.

2.4.4 The Government’s rating official will use the monthly ratings to decide the Contractors annual rating.

2.4.5 The standards listed in the Services Summary Table do not override the overarching quality requirements under any Federal Acquisition Regulation, Defense Federal Acquisition Regulation Supplement, or Department of the Air Force Federal Acquisition Regulation Supplement clauses applied to this contract.

2.4.6 Services Summary Table

Performance Objectives PWS Para Performance Threshold

Remedy Method of Assessment

Performance objective within PWS that we require the contractor to meet

#.# Minimum successful performance.

What does Contractor need to do if performance is not to standard

What method of surveillance:

Periodic Surveillance, Customer

Prepares a wide variety of recurring and nonrecurring correspondence, email, reports, and other documents.

2.2.2.1 Completed within 2

business days of established timelines.

Correctable to 3 business days from initial timeline.

Periodic surveillance of data.

2.2.3.7 Answers nontechnical

requests for information, such as the status of reports, suspense dates for matters requiring compliance, and similar information readily available from files or from knowledge of the organization and provides follow-up on requests for information.

2.2.3.7 Answers the request

for information with 90% accuracy and provides follow up information within 2 business days.

Correctable to 100% accuracy within 2 business days. Follow up within 3 business days of original deadline.

Customer feedback and ICE comment Cards

Updates and enters data into electronic files, Access, or Air Force Family Integrated Reporting and Statistical Tracking (AFFIRST) and DOD TAP systems.

2.2.4.8 Ensures 95%

accuracy of data input and data is recorded in applicable system within 1 business day.

Correctable to 100% accuracy within 2 business days.

Random Data Sampling

References outlook calendar prepares class signage, readies laptops, vacuums classroom, wipes down tables, empty garbage and sets up required materials for next day classes.

2.2.4.12 90% of classroom preparation tasks for each class are completed by class start time.

Identified discrepancies are corrected immediately.

Periodic surveillance and customer feedback.

References M&FRC Calander. Prepares classroom for classes and events, ensuring cleanliness with proper materials and appropriate signage.

2.2.4.12 90% of classroom preparation tasks for each class are completed by class start time.

Identified discrepancies are corrected immediately.

Periodic surveillance and customer feedback.

3 GENERAL REQUIREMENTS

3.1 Contractor Personnel:

3.1.1 The Contractor must provide the Government with a point of contact to act as the

Contract Manager. The Contractor must supply an alternate point of contact to the Government if the primary point of contact becomes unavailable. The Contract Manager must have full authority to act on the Contractor’s behalf on all matters relating to daily operation during this requirement. The Contract Manager must be available during normal work hours listed under “Hours of Operation”.

3.1.2 Contractor personnel must present a professional appearance proper to the duties performed. Contractor personnel must be easily recognizable while performing contract work on Minot AFB. The Contractor may do this through the wearing of nametags, distinctive clothing, overcoats, or hats bearing the company name or logo. The coloring or design of the items selected should allow easy identification.

3.1.3 When attending meetings, answering government telephones, or working in other situations where the Contractor’s status is not obvious to third parties, the Contractor’s employees and subcontractors must identify themselves as Contractors.

3.1.4 The Government may restrict base access to anyone identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation or its population.

3.1.4.1 The Contractor must not allow any person identified above to continue working on this requirement.

3.2 Training:

3.2.1 The Government may require the Contractor to complete specific training sessions during the course of this contract. The Government will provide this training at no cost to the Contractor. The training will cover important topics such as:

3.2.1.1 Protecting Government resources and personnel

3.2.1.2 Information protection

3.2.1.3 Operational security

3.2.1.4 Force protection

3.2.1.5 Records management

3.2.1.6 Use of Government systems

3.2.2 These training sessions are typically short, lasting around one hour, and may be conducted online or in a classroom setting. All required government training may be accomplished during work hours.

3.3 Key Control:

3.3.1 The Government may issue building keys to the Contractor for the Contractor’s use as needed in the performance of this requirement. The Contractor must safeguard all keys provided. The Contractor must report every lost key to the COR within one business day.

3.3.2 The Contractor is responsible for the cost of lost keys, which may include replacing the keys or locksets at the Government’s discretion.

3.4 Hours of Operation:

3.4.1 Work Hours:

3.4.1.1 Normal work hours are 7:30 a.m. to 4:30 p.m. CS], Monday through Friday, excluding

Federal Holidays

3.4.2 Federal Holidays:

3.4.2.1 The Government recognizes all Federal Holidays. The Contractor is not authorized to perform services on the following Federal Holidays. See https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/ for specific dates and more information.

3.4.2.1.1 Current Federal Holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Washington’s Birthday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day

3.4.3 Family Days:

3.4.3.1 Minot AFB has occasional “Family Days” prior to or following federal holidays.

Government offices may adjust or restrict access to the base and facilities during these days.

3.5 Base Closure:

3.5.1 The Government may stop or delay work at Minot AFB due to weather, exercises, or mission necessities. This requirement is considered mission essential. The Contractor may be expected to continue working during weather emergencies or local emergencies.

The Contractor must listen to local radio, television, or other alerting systems to learn the condition of the base. When applicable the COR will let the Contractor know of the delay.

3.5.1.1 Note: US Highway 83 between the town of Minot and Minot AFB is prone to road closures during inclement weather.

3.5.2 Work scheduled but not carried out because of base closure due to weather, exercises, or mission necessities must begin as soon as possible after the base reopens, unless otherwise directed by the CO.

3.5.2.1 If weather, exercises, or mission necessities delay Contractor work, the Contractor must let the CO, CA, and COR know of the consequence of the delay as soon as possible.

3.6 Telework or Remote Work Authorization

3.6.1 When safety, security, facility conditions, or building operations affect the contractor’s ability to perform on-site duties, squadron leadership will coordinate with the CO and COR to make arrangements for the Contractor to perform work remotely via telework, as mission requirements allow.

3.6.2 Telework authorization will be situational, time-bound, and based on operational needs.

Remote work will not reduce required services, performance standards, or deliverables unless otherwise approved by the CO.

3.7 Tobacco Use:

https://www.opm.gov/policy-https://www.opm.gov/policy-

3.7.1 The government prohibits tobacco use on its installations, except in designated areas.

Tobacco use includes cigarettes, cigars, electronic cigarettes, and smokeless products.

The government will identify designated tobacco areas to the contractor after the contract award. Tobacco use is also prohibited in government vehicles.

3.7.2 Medical Treatment Facility campuses are tobacco free. Medical Treatment Facility campuses consist of the area surrounding the clinic or hospital, including the parking lot and other outdoor areas surrounding the Medical Treatment Facility.

3.8 Fire and Emergency Reporting:

3.8.1 For emergencies on Minot AFB property call (701) 723-2461 from a mobile or standard phone or 911 from a standard phone. Calling 911 from a mobile phone will connect the Contractor to the nearest civilian agency which may delay the response.

3.9 Damage to Government Property:

3.9.1 The Contractor is required to notify the Government immediately if they cause damage to any government property. The Contractor must provide a report detailing the damage, the known cause, and a plan for repair. If an investigation determines that the Contractor is responsible for the damage, the Contractor must repair or replace the damaged items at their own expense, restoring them to their original condition. The Contractor is financially responsible for any damage they cause to government property. If the Government completes repairs due to the Contractor's failure to do so, the Contractor will be charged for the costs incurred. The Government may also create a debt against the contract to cover the cost of these repairs.

4 SECURITY REQUIREMENTS

4.1 Base Access:

4.1.1 Unescorted: The Contractor must obtain all necessary passes or other items needed for access to the work performance areas. The Contractor must request contractor passes through the Government by supplying the name, Social Security number, date of birth, work phone, and home phone of employees requiring passes. To better ensure access, the Contractor must adhere to the REAL ID Act. The Government will send pass requests to the 5th Security Forces Squadron Visitor Control Center for approval and issue.

4.1.1.1 Upon completion or termination of the contract, the Contractor must return all passes issued to the Contractor to the Trusted Agent. Upon resignation or termination of an employee, debarment from base, or termination of a subcontract, the Contractor must collect the passes from those individuals and return those passes to the Trusted Agent.

4.1.1.2 The Government will supply the Base Access Request template at contract award. The request form is due to the Government within ten days after the contract award. Visit https://www.minot.af.mil/About-Us/Newcomers/ for information concerning base access. The Contractor is subject to all base regulations.

4.1.1.3 Personnel requesting vehicle access to Minot AFB must supply a valid, REAL ID Act compliant driver's license, current vehicle registration, and insurance.

4.1.1.4 The Contractor must inform the CO or COR as soon as possible if the Contractor is unable to access Minot AFB for any reason.

https://www.minot.af.mil/About-Us/Newcomers/

4.1.1.5 Failure to meet base access requirements or pass background checks is not a valid reason for an excusable delay in performing the contract.

4.2 Physical Security:

4.2.1 Safeguarding Government Property: The Contractor must safeguard all provided government property and controlled forms. At the end of each work period, the Contractor must secure all government facilities, equipment, and materials under the Contractor’s control.

4.2.2 Computer Security. Contract personnel shall have successfully completed, as a minimum, a National Agency Check, for appropriate security of privacy act information, before being appointed to the duty location (M&FRC) and operating government furnished workstations that have access to Air Force e-mail systems.

The contractor shall comply with the DoD 5200.2-R, Personnel Security Program, and AFI 33-119, Electronic Mail (E-Mail) Management and Use, requirements. The contractor shall be responsible for completing SF85P Worksheet and providing fingerprint cards for each employee immediately with the hiring process

4.2.3 Identification/Common Access Card. Contract personnel will require computer access. A request must be submitted through the Trusted Associate Sponsorship System (TASS). The QAP is designated as the sponsor and will assist with this process. Once issued, the CAC card must be in the contractor’s possession at all times while on base and performing official duties.

4.2.4 Reporting Requirements: The Contractor is required to report any information or situation that they believe could potentially harm the safety of Department of Defense (DoD) personnel, civilian employees, contractors, or resources. This includes reporting any potential threats to DoD classified or sensitive information. The Contractor must make these reports to Security Forces or Air Force Office of Special Investigation.

Reports may be made through Air Force Eagle Eyes https://www.osi.af.mil/eagleeyes/

4.2.4.1 The Contractor must ensure that all their employees and subcontractors are aware of this reporting requirement before they begin work on the base for the first time.

4.2.5 Weapons, Firearms, and Ammunition: The Government prohibits Contractors from possessing weapons, firearms, or ammunition on their person or in their vehicles while on Minot AFB.

4.2.6 Traffic Laws: The Contractor must follow all base traffic regulations. The Contractor must not use hand-held cellular telephones, Global Positioning System, and other portable electronics while driving on Minot AFB properties.

4.3 Site Restrictions:

4.3.1 The Contractor does not require access to secure work areas. The Government will let the

Contractor know what areas within the facility have access restrictions upon the contract award.

4.3.2 This requirement does not involve access to areas where the Government prohibits mobile electronic devices capable of transmitting or receiving electronic signals. These items include cellular telephones, portable computers and tablets, Bluetooth enable devices, key fobs. This list is not all inclusive and is subject to change.

4.3.2.1 Due to the missions of the 5th Bomb Wing and the 91st Missile Wing, the Government may temporarily or permanently suspend the use of mobile electronic devices at any location. When possible, the Government will let the Contractor know of the suspension in advance.

5 GOVERNMENT PROVIDED FACILITIES, EQUIPMENT, AND MATERIALS

5.1 Government Furnished Property

5.1.1 The government will provide office space with a deck and chair. Restroom facilities and a breakroom are available on site.

5.2 Government Supplied Facilities:

https://www.osi.af.mil/eagleeyes/

5.2.1 The Government will provide basic office supplies including a computer, phone, and printer. Contractor provided computer equipment must not be connected to the Air Force network.

6 QUALITY ASSURANCE AND CONTROL PROGRAMS (QA/QC)

6.1 Contractor Quality:

6.1.1 The Contractor must manage the quality of Contractor services tendered under this contract.

6.1.2 The Contractor must only tender for acceptance those items that conform to the requirements shown in this performance work statement.

6.1.3 For recurring services shown in this performance work statement, the Government defines “tendered for acceptance” to identify:

6.1.3.1 The scheduled time of completion for any recuring services plus sufficient time for the

Contractor to complete internal quality assurance and corrective actions, or

6.1.3.2 Any time the Contractor has marked the services as complete through internal processes, i.e., inspection checklist or certificate of completion.

6.1.4 Continuously occurring services must always be within the standards.

6.1.5 The Contractor must develop and maintain a quality control program, ensuring the services follow this requirement and commonly accepted commercial practices.

6.2 Government Quality:

6.2.1 The Government will rely on the Contractor’s quality assurance system as a substitute for

Government inspection and testing unless customary market practices include in-process inspections.

6.2.2 Upon the tendering for acceptance, as found under “Contractor Quality”, or at any time for continuously occurring services, the Government may inspect and evaluate Contractor performance to ensure services meet the requirements in this performance work statement.

6.2.2.1 The Government reserves the right to inspect or test any supplies or services that the Contractor has tendered for acceptance. The Government may ensure conformance with the requirements, check required reports, investigate customer complaints, confer with facility managers, and review the task or its results to decide whether performance meets all standards. Results of the surveillance then become the official Air Force record of Contractor performance.

6.2.2.2 If the Contractor does not meet a performance threshold, the Government will notify the Contractor. The Contractor must take the proper action to bring the performance back into standard.

6.2.3 The Government may request a contract performance meeting if the Contractor does not meet any two requirements in a single month, if the Contractor does not meet the same requirement two or more months in a row, or if the Government notices quality concerns or trends that may affect overall contract performance.

7 ENVIRONMENTAL

7.1 Compliance with Environmental Laws and Regulations:

7.1.1 The Contractor must know and comply with all applicable federal, state, and local laws, regulations, Department of the Air Force Instructions and Manuals, and other requirements regarding environmental protection to include; AFI 32-7001, Environmental Management (23 August 2019), AFMAN 32-7042, Environmental Compliance and Pollution Prevention (4 February 2020), 40 CFR 273, 40 CFR 133, North Dakota Administrative Code 33-24-02-06, and the Base Hazardous Waste Management Plan (October 2017). If a change to an environmental law or regulation occurs during the term of the contract, the Contractor must follow the laws and regulations as changed. The Contractor must notify the CO of any impact resulting from the change in the laws and regulations. The Contractor must follow the Base Hazardous Waste Management Plan (October 2017) when turning in waste generated from spill cleanup.

8 ADMINISTRATIVE RECORDS MANAGEMENT

8.1 Records, Files, and Documents:

8.1.1 All records, files, and documents, regardless of media, which are Contractor responsibility to record and keep are the property of the Government and remain so upon termination or completion of the contract. The Contractor must maintain and dispose of them following the requirements established in Air Force Instruction 33-322, Records Management, and Information Governance Program (23 March 2020, IC 1 28 July 2021) including, Department of the Air Force Guidance Memorandum (DAFGM) 2025-01 dated 26 June 2025, and the Air Force Records Disposition Schedule. The Contractor must turn over all records to the Government upon completion of the contract unless otherwise stated. All records are subject to the Freedom of Information and Privacy Acts.

The Contractor may contact Minot AFB Records Management Office (5 BW/IPR), 723- 7917, for help and training on records management to ensure compliance with federal record keeping requirements.

8.1.2 Department of the Air Force Instructions and Manuals are available on the Air Force E- Publishing website at https://www.e-publishing.af.mil/Product-Index/. If a required Air Force Instruction or Manual is not available on E-Publications, the Contractor may submit a request to the CO or COR for that publication.

https://www.e-publishing.af.mil/Product-Index/