QASP_M68909-18Q-7603_Amendment_1.pdf

PWS Enclosure (2)

Quality Assurance Surveillance Plan (QASP) for

Amphibious Vehicle Test Branch (AVTB)

Emergency Dive Support Services

1 PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a government developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. This QASP establishes procedures on how this surveillance process will be conducted to ensure successful performance under the PWS. The QASP provides a systematic method for a continuous oversight process to determine conformity with the technical requirements of the contract. The QASP establishes:

a. What will be monitored

b. How monitoring will take place

c. Who will conduct monitoring

d. How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract objectives using its Quality Control Plan (QCP). The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract requirements. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance. The Contracting Officer (CO) shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract and determines the final assessment of contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor’s QCP. This

QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The Government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

The QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2 ROLES AND RESPONSIBILITIES

The following government representatives shall oversee and coordinate surveillance activities:

Contracting Officer

The Contacting Officer shall ensure performance and compliance with the contract terms and safeguard the United States interests in the contractual relationship.

The Contacting Officer’s tasks include, but are not limited to:

o Delegating authority to the Contracting Officer’s Representative (COR) for inspection and acceptance of the terms and conditions of the contract.

o Informing the Contractor of the name, duties, and limitations of authority for the

COR.

o Periodically assessing COR performance.

o Managing contractor performance (e.g., submitting Contractor Performance

Assessment Reporting System (CPARS) reports).

o Reviewing this QASP annually (at a minimum) for recommended changes.

o Providing and administering contract-specific training (to include refresher training) to the COR.

COR

The COR is responsible for providing continuous program and technical oversight for contractor performance. The COR will provide government guidance and feedback to the Contractor, but cannot make contractual commitments or contract changes on the

Government’s behalf. The COR is responsible for reporting performance problems to the

Contracting Officer and will follow the PRS for documenting contractor performance.

The COR tasks include, but are not limited to:

o Evaluating and documenting contractor performance, per the QASP.

o Recommending changes to the contract, or contract documentation (e.g., PWS, QASP) to provide more effective operations or eliminate unnecessary costs.

o Keeping a COR file that accurately documents contractor performance (e.g., COR surveillance reports).

o Utilizing COR file data (e.g., performance data, COR surveillance reports) to assist the Contracting Officer in the preparation of CPARS reports.

o Receiving required training before performing any COR duties, per the applicable

Marine Corps Systems Command (MCSC) order.

o Notifying the Contracting Officer immediately if the Contractor is in noncompliance with FAR 52.222-50 – Combating Trafficking in Persons.

3 SURVEILLANCE METHODS

Surveillance is used by the Government to determine whether the Contractor is effectively and efficiently complying with the terms and conditions of the contract.

The surveillance methods include:

Analysis – A detailed examination to assess the applied techniques and determine if appropriate and effective.

Customer Feedback – The COR is the point of contact and will solicit all customer feedback.

Demonstration – The operation of a process from start to finish or the operation of the system, or part of the system, that relies on observable functional operation.

Inspection – The COR will inspect and evaluate the contractor’s performance by visual examination of a product (e.g., reports, meeting minutes) or process. The contractor’s overall performance is evaluated to determine the acceptability of the services provided.

The products and processes will be inspected to ensure the information is accurate and timely.

4 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The government performance requirements, standards, and surveillance methods are listed in the

PRS (Attachment 1). The performance requirements correspond to paragraph 3 and paragraph 4 of the PWS. The standards in the PRS define the benchmarks used to measure performance.

The acceptable quality level (AQL) is the maximum acceptable variation from the performance standard. The COR will use the PRS to evaluate contractor performance and ensure all products and services are delivered in a timely and effective manner.

5 PERFORMANCE REVIEWS AND EVALUATIONS

COR Responsibility – The COR will conduct monthly performance reviews and evaluations with the Contractor, based on information obtained through the surveillance methods defined in paragraph 3. The following criteria will be used for performance evaluations:

EXCEPTIONAL

Performance significantly exceeds contractual requirements to the government’s benefit; above the minimal acceptable level.

VERY GOOD

Performance meets contractual requirements and exceeds some to the government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the

Contractor were effective.

SATISFACTORY

Performance meets contractual requirements; minimal acceptable level.

MARGINAL

Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the Contractor has not yet identified corrective actions.

UNSATISFACTORY

Performance does not meet contractual requirements; below the minimal acceptable level.

Contractor Responsibility – The failure of the Contractor to meet the AQL, as defined in the PRS

(Attachment 1), may result in a reduction of contract payment. Reviews and evaluations are the basis for evaluating compliance with the performance requirements, measures, and standards.

Performance reviews will identify the degree of success or failure by the Contractor. Failure to perform due to Contractor delay or failure to comply with the mutually developed project schedule is considered a performance failure, threatening the execution of the program, and will result in a basis for government consideration. The Government reserves the right to withhold payment of invoices until deficient action is completed or consideration is provided.

Attachment (1)

1-1

ATTACHMENT 1 – PERFORMANCE REQUIREMENTS SUMMARY

Performance

Requirement

PWS

Para Performance Standard

Acceptable

Quality Level (AQL)

Surveillance

Method

Emergency Dive

Support Services 3.1

The contractor shall provide services for:

Emergency rescue

Underwater cutting of equipment

Wave buoy inspection

Performance is measured 100% of the time for emergency rescues and 95% of the time for buoy maintenance as required in the

PWS.

Demonstration

Inspection

Timeliness: immediate response to emergencies, meet scheduled buoy maintenance

Performance occurs

100% of the time for emergency rescues and 95% of the time for buoy maintenance in the timeframes required in the PWS.

Demonstration, Inspection

Effectiveness: Execute a surface and subsurface rescue of a vehicle crew.

Divers able to cut equipment underwater

Divers able to make buoy repairs

Performance is effective 100% of the time for emergency rescues and 95% of the time for buoy maintenance as required in the PWS.

Demonstration, Inspection

Attachment (1)

1-2

Performance

Requirement

PWS

Para Performance Standard

Acceptable

Quality Level (AQL)

Surveillance

Method

Monthly Status

Report 4.1.1

The report shall include, but is not limited to:

Description of the services and products completed during the reporting period.

Planned activities and tasks for the upcoming reporting period.

All problem areas, with actions planned or recommended solutions for alleviating the problem.

Personnel who performed the work.

Identifies 95% of the services performed, planned activities, and problem areas for the reporting period.

Inspection

The draft report shall be delivered by the 6th of each month. The final report shall be delivered by the 10th of each month.

Reports are delivered

95% on time

(excluding government delays).

Inspection

Problems avoided or reduced as a result of implementing the planned or recommended solutions.

Performance occurs with no required rework at least 95% of the time.

Analysis, Demonstration, and Customer

Feedback