20260717 RFI_Rev 2_080526.pdf

M67854-27-I-4900

REQUEST FOR INFORMATION (RFI)/SOURCES SOUGHT

CONSOLIDATED EMERGENCY RESPONSE SYSTEM (CERS)

THIS IS A REQUEST FOR INFORMATION. This RFI is issued solely for information and planning purposes and does not commit the Government to contract for any supply or service.

This RFI is intended solely for market research under Federal Acquisition Regulation (FAR) Part

10. No solicitation is available at this time. Issuance of this notice does not constitute any obligation on the part of the Government to procure devices or to issue a solicitation. Contractors are advised that the Government will not pay for any information received as a result of this RFI or accept any responses as offers. All costs associated with responding to this RFI will be solely at the interested party’s expense. Contractors should mark any proprietary information clearly and appropriately. The Government will not be held liable for any damages incurred if proprietary information is not properly identified. Responses will not be returned. The information provided in this RFI is subject to change and is not binding on the Government. The Government may provide additional information and issue additional RFIs at its discretion.

BACKGROUND. Emergency Response Systems (ERS), Program Manager Network & Infrastructure (PM N&I), Supporting Establishment Systems (SES), Marine Corps Systems Command (MCSC), the predecessor to the current organization, Program Executive Office Digital & Enterprise Services (PEO DES), was tasked with deploying CERS aboard United States Marine Corps (USMC) installations in the Continental United States (CONUS) and Outside the Continental United States (OCONUS). CERS was intended to bring base emergency response systems in compliance with the Secretary of Defense (SecDef) Memorandum, dated August 2010, in reference to the Fort Hood Task Force recommendations and the Secretary of the Navy Policy on Emergency Calls, dated September 2010. CERS provides Computer Aided Dispatch (CAD) of emergency personnel and First Responders to the CONUS and OCONUS USMC installations. CERS is the subset of Emergency Dispatch Services (EDS) capabilities necessary to coordinate Installation-organic First Responder emergency and day-to-day operations. This encompasses First Responders, Firefighters, Law Enforcement (LE) and/or security personnel, and Emergency Medical personnel who provide the initial, immediate response to all-hazards incidents.

CERS was deployed in a two-phased approach.

Phase One

CERS E911 was awarded to Motorola Solutions Inc. (MSI) in November 2012 and deployed to support E911 functionality, which included Local Area Network (LAN), dispatch center furniture, E911 servers and clients, logging and recording, time synchronization, and system logging/auditing. MSI installed and maintained the SPOK E911 solution.

Phase Two

CERS Dispatch Alerting and Recording (DAR), was awarded to Hexagon US Federal in March 2014 and deployed to support a Commercial Off-the-Shelf (COTS) based Computer Aided Dispatch (CAD) capability with integrated mapping to include, but not limited to: Fire Station Alerting (FSA), Law Enforcement (LE) Records Management System (RMS), Fire and Emergency Services (F&ES) RMS interface, and associated Customer Premise Equipment.

During this phase, CERS was established on a network domain and additional interfaces were developed to support information exchange requirements to external systems. CERS DAR included the installation, integration, implementation, system warranty, support, and system operator training of the aforementioned items.

Beginning in September 2021 the MSI SPOK E911 subsystem was modernized to the MSI VESTA E911 solution with anticipated completion of VESTA at all 13 CERS Installation sites, and 2 Systems Integration Labs (1 actual, 1 planned), prior to March 2023. While MSI VESTA E911 is not in the Technical Product Baseline, it is a subsystem within the CERS Programmatic Product Baseline that runs parallel with existing CERS, it remains outside of the CERS Authority to Operate (ATO), and is not replicated in the CERS Systems Integration Lab (SIL) in Huntsville, AL. MSI VESTA E911 operates on a closed/detached, secure private network that does not connect to the rest of CERS, via the United States Navy Public Safety Network (PSNet), also a secure, private network. These networks cannot be accessed via the World Wide Web (WWW).

Table 1 below provides the current CERS Programmatic Product Baseline. The primary subsystems of CERS are VESTA E911, Computer Aided Dispatching (CAD), Law Enforcement Records Management System (RMS), and Fire Station Alerting (FSA). VESTA E911 and CAD are based on Windows 11 (W in11) operating systems (OS). Fire Station Alerting is not based upon a Windows OS.

Table 1: CERS Programmatic Product Baseline

Item Subsystem Company Product Version OS Current

A VESTA E911 MSI

VESTA 911

Federal R7.2 or R8.3

Win11 Marine Corps

Systems Command

B CAD Hexagon US Federal i/CAD – 9.4 WIN11/Window

Server 2019

Prime Contractor on Sustainment

C FSA WestNet, Inc. First-In – N/A Proprietary Firmware

Sub to Hexagon US Federal

D Workstation Furniture Xybix

Dispatch/Admin Workstations and Chairs

N/A N/A

Table 2 depicts the number of Fire Stations for each installation.

Table 2:

Installation Number of Fire Stations

MCB Camp Lejeune 10 MCAS Cherry Point 3

MCAS Yuma 2 (and 1 remote EMS station)

MCLB Albany 2 MCB Camp Pendleton 10 MCAS Beaufort 2 MCRD Parris Island 1 Systems Integration Lab (Huntsville, AL) 1 MCAS Miramar 2 MCLB Barstow 2 MCB Camp S.D. Butler 7

MCAS Iwakuni

(and 1 Medical Clinic EMS station)

MCB Quantico 3 MCAGCC 29 Palms 2 Planned Systems Integration Lab (Charleston, SC) 0 (N/A) MCAS Miramar 2

REQUEST FOR INFORMATION. PEO Digital and Enterprise Services is seeking information regarding potential sources and methods to best provide maintenance and sustainment of the Marine Corps CERS.

Attachment A is a draft Requirements Description outlining the general scope of the effort. This potential acquisition is for continued system maintenance, upgrades from approved Engineering Change Proposals, and system-level logistical support for the previously installed systems and SIL. Successful maintenance of CERS is dependent upon its effective integration and interface capabilities with VESTA E911, integrating Dispatch, Alerting, and Records Management (DAR), as well as Enterprise Land Mobile Radio (E-LMR) and Marine Corps Installations’ respective telecommunications network infrastructure. Attachment A is subject to change and does not impose on the Government any contractual obligation. The Government anticipates the use of

North American Industry Classification Code (NAICS) 541513, if a subsequent solicitation is issued.

SUBMISSION DETAILS. In order to make a determination for a small business set-aside, two or more qualified and capable small businesses must submit responses that demonstrate their qualifications. Responses must demonstrate the company’s ability to perform in accordance with the Limitations on Sub-contracting clause (FAR 52.219-14).

Responses to the following RFI questions should be submitted in no more than 20 pages. All responses must include the following: Business name and address; Name of company representative, title, and contact information; CAGE code; Unique Entity Identity (UEI); and NAICS codes your company operates under. Please provide any government-wide contract vehicles or alternative recommendations your company has available to potentially meet these required services.

Please address the following RFI questions:

a. Describe your company’s capability to quickly staff and successfully perform tasks described in the attached draft PWS (subject to change). Please include a detailed explanation of your company’s history and experience with these tasks and the efforts you provided.

b. Specify the NAICS code your company believes best fits this requirement and provide detailed supporting rationale.

c. Specify what types of labor categories your company would anticipate for this effort.

d. Provide feedback on whether the requirements identified within the attached Requirements Description (Draft) (Attachment A) are clear. Please utilize the attached pre-formatted response spreadsheet, Attachment B. If not, what clarification(s) does your company recommend to allow better responses to this potential requirement?

e. Provide information on operational approaches for a consolidated Help Desk for CERS support.

f. Provide information regarding possible approaches or best practices for maintenance actions on the existing systems.

g. Provide information regarding system reinstatement and system recertification requirements supporting a sustainment and maintenance effort for CERS, if required due to unanticipated sustainment gaps.

h. Provide information on cost & maintenance approaches (i.e. spares, break/fix).

i. Provide information on approaches for incorporating the existing CERS SIL in Huntsville, AL.

j. Provide information on whether your company is familiar with the Cybersecurity Maturity Model Certification (CMMC), which is being developed by the Department of Defense (DoD), and your company’s plans for conforming to the model. Vendors should provide insight into how it will provide risk management, to include remediation and mitigation steps.

k. Provide information relating to your company’s potential approaches to supporting data transfer and system migration support to a future potential Next Generation 911 system.

l. Offerors should discuss and quantify, to the extent practicable, any costs and benefits to support their proposed management strategy to support the CERS system.

m. Provide information on your company’s ability or inability to support service of the defined locations and systems.

n. Provide information on a recommended Management Approach.

o. Provide your company’s ability to support all CONUS and OCONUS installations.

p. Provide any recommended personnel qualifications, certifications, and training required.

q. Provide your company’s ability to refresh all CERS dispatch furniture while maintaining emergency dispatch capabilities. For the purposes of this RFI, there will be a total of 54 dispatch workstations and 11 administrative workstations supporting primary and alternate dispatch centers distributed across the 13 CERS Installations.

r. Provide Rough Order of Magnitude (ROM) pricing for one base year and three (3) one-year options.

Please submit RFI responses to the Contract Specialist via e-mail at vanessa.coleman@usmc.mil with a courtesy copy to the Contracting Officer, mohamed.elmi@usmc.mil no later than 3:00 p.m. EST on 10 August 2026. The Government will not issue individual answers or post a Q&A matrix during the RFI open period. Instead, vendors are invited to submit their questions and assumptions as an appendix to their capability statements.

Please note files sent by email must be limited to 2MB or less each. Multiple files may be submitted; however total file size should not exceed 8MB. Emails larger than 8MB will not be allowed to enter the government email system and will not be received. Files shall not be submitted in a .ZIP file. Responses should be prepared in MS Word 2013 (or higher) or PDF format (compatible with Adobe Reader XI).

Please note, this Request for Information (RFI) is issued solely to solicit information regarding the maintenance, service, and support of the existing solution. This RFI does not encompass, authorize, or imply any future initiatives, procurements, or replacements of the current solution.

Any future initiatives or replacements shall be treated as distinct efforts and may be subject to a separate, independent solicitation process.

The predecessor contract directly associated with the scope of work described herein is Contract Number M67854-23-C-4902. The final technical baseline, performance thresholds, and operational specifications for the upcoming effort have not been finalized.

The Government reserves the unilateral right to modify, expand, or refine all technical requirements, service levels, and specifications prior to the issuance of any formal solicitation.

References to the predecessor contract do not bind the Government to historical requirements or performance baselines.

The anticipated award date is FY’27 Q2/Q3.