ATT J19 GCSS-MC RCA.pdf
PDF 183 KB Posted
- Attached to
- MCSC PDSS Support Services
- Solicitation number
- M6785424R7603
- Issued by
-
United States Marine Corps
About this file
This document is a Root Cause Analysis (RCA) template for addressing issues or failures with the Global Combat Support System - Marine Corps (GCSS-MC) system. The RCA template covers key information such as the incident description, impact, data collection methods, immediate actions taken, root cause findings, and recommendations for corrective and preventive actions.
The related federal contract opportunity is for Post Deployment System Support Services for the GCSS-MC program, to be procured by the United States Marine Corps. The scope includes operation, sustainment, maintenance, interface, system integration, connectivity, and updates for the fielded GCSS-MC systems and software. This is a solicitation with no additional details provided on response dates, award, pricing, or set asides.
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Text version
GCSS-MC Root Cause Analysis (RCA) For Failure/Issue with System
INCIDENT DATE/TIME:
TITLE:
REMEDY TICKET #:
CR #
Environment – Instance
Issue Severity
(P1, P2)
ENVIRONMENT:
ARCHITECTURE TIER OR
SEGMENT
Issue Categorization (Select a category related to System Issue)
Configuration Management Operations Code/Development Bugs
Oracle and other vendor patches
Internal Security Scanning/STIGs Performance Tuning
Deployment Hardware Failure Other:
1. Incident Description : (Describe the incident and how it was discovered)
2. Impact: (Who or what was impacted by this issue? i.e. user, system, equipment?)
3. Data Collection Methods and Steps (Observations, Interviews, Logs)
4. Immediate Actions Taken
5. Root Cause Findings: What was determined from the analysis of this issue? What is the root cause?
Recommendations and Corrective/Preventive Action Plans Resolution:
Recommendation:
Action 1:
By whom:
Due Date:
Action 2:
RCA created by:
Position:
Date:
Approval
RCA reviewed by:
RCA approved by PMO:
RCA Undetermined
Recommendation:
Action:
By whom:
Due Date:
PMO Concurrence:
File details come from the government source that posted it. Updated .