PMOS_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

PROGRAM MANAGER INFORMATION SYSTEMS & INFRASTRUCTURE (PM IS&I)

PROGRAM MANAGEMENT AND OPERATIONS SUPPORT (PMOS)

1. Objective. This Quality Assurance Surveillance Plan (QASP) serves as the principal basis for assessing overall performance quality associated with this effort. This document will be used by the Government to assess the effectiveness of the Contractor’s management and technical services. This QASP provides the methodology by which the Contractor's performance will be monitored to determine compliance with established performance objectives and to establish performance benchmarks that ensure a quantifiable basis for measuring effectiveness. The plan is designed so that surveillance is limited to that which is necessary to verify the Contractor is performing management and technical services satisfactorily and relates directly to performance of the objectives delineated in the Performance Work Statement (PWS).

2. Government Surveillance. The Government will identify an individual to function as the

Contracting Officer’s Representative (COR) for this task, and her/his authority will be limited to administering specific technical aspects of the contract. The COR will not provide direction that is outside the scope of responsibilities delineated under this task order. The designated individual will:

Maintain a detailed knowledge of the technical requirements of the contract

Document Contractor performance in accordance with the QASP

Identify and immediately forward notifications of deficient, or non-compliant performance to the Contracting Officer

Approve priorities of support, resources, and associated schedules

3. Surveillance Methods. Surveillance of Contractor performance is the method used by the COR to determine whether the Contractor is effectively and efficiently complying with all terms and conditions of the task order. In addition to statistical analysis, the functional expertise of the COR plays a critical role in adequately evaluating Contractor performance. The below listed methods of surveillance shall be used in the administration of this QASP and the standards are delineated in the Performance Requirements Survey (PRS) table at Enclosure (1):

a. Demonstration. A qualification method that is carried out by operation and relies on observable functional operation. It does not require the use of instrumentation or special test equipment;

b. Analysis. A qualification method that is carried out by examining and assessing the application of techniques in order to determine if they are appropriate and sufficient. The quality of performance can be determined from Government or Contractor task-based or

Management Information System (MIS) reports; Contractor ISO 9000 techniques and procedures; or from Government observation of completed tasks. In some instances, reports may be available in the form of information on a Contractor's performance against contract requirements. Reports generally provide information regarding various characteristics of tasks and can, therefore, be used to determine acceptability of a

Contractor's performance.

c. Inspections. Qualitative inspections can be accomplished through one of the following techniques:

i. Random or Stratified Sampling: With random sampling, services are sampled to determine if the level of performance is acceptable. Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained. Stratified sampling focuses on selected parts of total Contractor output for sampling. Computer programs may be available to assist in establishing sampling procedures.

ii. Periodic Inspection, Judgmental Inspection, or Planned Sampling: This method, sometimes called "planned sampling,” consists of the evaluation of tasks selected on other than a 100% or random basis.

4. Performance Requirements. The performance requirements set forth in this section correspond to the PWS paragraphs delineated in the table. Enclosure (1) of this document provides standards for performance for specific requirements:

Enclosure 1

Performance Requirement Survey

PWS Paragraph Performance Standard Acceptable Quality

Level (AQL) Surveillance Method

3.0 Program/Contract

Management

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Program/Contract

Management, outlined in the

PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.1.1. Strategic

Planning & Technical

Studies

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Strategic Planning &

Technical Studies, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.1.2. Assistant

Program Manager

(APM) and Tier 0

Technical Staff

Support

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Assistant Program Manager

(APM) and Tier 0 Technical

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

Staff Support, outlined in the

PWS.

completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

4.1.3. Competency

Management Support

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Competency Management

Support, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.2.1. Tier 1 Program

Management &

Acquisition Support

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to Tier 1

Program Management &

Acquisition Support, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.2.2. Tier 1 Business

Management &

Analytic Support

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to Tier 1

Business Management &

Analytic Support, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Random sampling

- Customer feedback

- Delivery of

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

4.2.3. Cost Analysis

Support

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to Cost

Analysis Support, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.3.1. Program

Management Support

(Tier 2/Tier 3 Project

Level Support)

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Program Management Support

(Tier 2/Tier 3 Project Level

Support), outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.3.2. Life Cycle

Logistics Support

(Tier 2/Tier 3 Project

Level Support)

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to Life

Cycle Logistics Support (Tier

2/Tier 3 Project Level

Support), outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government

- Random sampling

- Customer feedback

- Delivery of inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

4.3.3. Systems

Engineering Support

(Tier 2/Tier 3 Project

Level Support)

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Systems Engineering Support

(Tier 2/Tier 3 Project Level

Support), outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.3.3.1. Architecture

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Architecture, outlined in the

PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.3.3.2. Requirements

Management

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Requirements Management, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1

- Random sampling

- Customer feedback

- Delivery of business day.

- 100% attendance at specified meetings.

4.3.3.3. Test and

Evaluation

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to Test and Evaluation, outlined in the

PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.3.3.4. Configuration

Management

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Configuration Management, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.3.3.5. Information

Assurance

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Information Assurance, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at

- Random sampling

- Customer feedback

- Delivery of specified meetings.

4.3.3.6. Independent

Verification and

Validation (IV&V)

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Independent Verification and

Validation (IV&V), outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.3.3.7. Certification

and Accreditation

(C&A)

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Certification and Accreditation

(C&A), outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.3.3.8. Vulnerability

Testing

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Vulnerability Testing, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of

4.3.3.9.

Interoperability

Support

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Interoperability Support, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.3.3.10. FISMA

Compliancy Support

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to FISMA

Compliancy Support, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.4.1. Administrative

Support

- Services and documentation provided in a consistent and timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Administrative Support, outlined in the PWS.

- Deliverables require no more than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Random sampling

- Customer feedback

- Delivery of documents verified via email timestamp

4.4.2. Operations

Support

- Services and documentation provided in a consistent and

- Deliverables require no more

- Random sampling

- Customer feedback timely manner.

- Analysis and reports are delivered IAW agreed upon schedules.

- Tasks are applicable to

Operations Support, outlined in the PWS.

than (3) review/ comment/approval cycles to meet acceptance at a

95% Accuracy level.

- 90% products completed by due date.

- Response to government inquiries and adhoc tasking within 1 business day.

- 100% attendance at specified meetings.

- Delivery of documents verified