E4-M6700120Q0030-0004.pdf

M67001MARINE CORPS FIELD CONTRACTING SYS

ATTN: TRACY FULKS

PO BOX 8368

CAMP LEJEUNE NC 28547-8368

M5016920SUDV004

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to provide clarif ications regarding the equipment to be supported. Changes to the PWS are in red. The closing date and time are extended until 3 Aug 2020 at 11:00 am.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 11

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 28-Jul-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X M6700120Q0030

X 9B. DATED (SEE ITEM 11)

18-Jun-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

28-Jul-2020

CODE

M67001MARINE CORPS FIELD CONTRACTING SYS

P.O. BOX 8368

BLDG 1116 BIRCH STREET

CAMP LEJEUNE NC 28547-8368

M67001 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE M67001

FACILITY CODECODE

EMAIL:TEL:

M6700120Q0030

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 31-Jul-2020 01:00 PM to 03-Aug-2020 11:00 AM.

The following have been added by full text:

EQUIPMENT CLARIFICATIONS

In the PWS for the above referenced solicitation, Section 3 contains an Equipment List. There are systems identified on this list without any corresponding hardware on Attachment 1 or Software in Attachment 2 of the solicitation. As an example, Section 3 lists a PBX system, but there is no hardware for this specific manufacturer in either

Attachment 1 or 2.

That specific item does not require support but the connection between it and the Avaya system does. It has been removed from the list of GFP.

Another example is Compunetix, which is listed on line #55 in Section 3, but no Compunetix hardware is on

Attachment 1 and no software is on Attachment 2.

These items are on attachments 1 and 2. On attachment 1 lines 50-52 and attachment 2 lines 41-46.

Should we rely exclusively on the Attachments (1,2,3) for the definitive list of items to consider when pricing our support?

Yes, rely on the attachments for the most specific information.

The following have been modified:

PERFORMANCE WORK STATEMENT

Introduction.

The S6 Telecommunications Operations Branch provides critical voice and data communications to the Marine

Corps Air Station Beaufort (MCASB) and Townsend Bombing Range (TBR) area, and requires technical assistance and maintenance support in order to provide reliable service.

Scope.

This Performance Work Statement (PWS) establishes and defines the requirements for the contractor to provide technical support, repair/return of parts and on-site maintenance support as required for the Base Telephony

Network for the Marine Corps Air Station and Townsend Bombing Range area. Specifics for each line item are included below.

Places of Performance. (May require shipping to addressees at the below locations)

Supported MCASB locations and/or AOR(s):

1. Marine Corps Air Station Beaufort, Beaufort, SC

2. Townsend Bombing Range, Townsend, GA.

Period of Performance

Start End

Base Period 1 September 2020 31 August 2021

Option One 1 September 2021 31 August 2022

Option Two 1 September 2022 31 August 2023

Requirements

1.0 INTRODUCTION.

The purpose of this contract is to provide the Telecommunications Operations Branch, S-6, MCASB with Technical

Assistance Service (TAS), / Extended Technical Assistance Services (ETAS), Return & Repair Replacement

Service, Engineering Support, Material Services and Remote Diagnostics Service for UC/DWDM and other ancillary equipment located aboard MCAS Beaufort and Townsend Bombing Range.

2.0 TECHNICAL REQUIREMENTS

2.1 This requirement shall include the service requirements of Technical Assistance Service (TAS), / Extended

Technical Assistance Services (ETAS), Return & Repair Replacement, and Remote Diagnostics, based on the

Unified Communications (UC) and Dense Wavelength Division Multiplexing (DWDM) suites including Avaya

CM7 host and four remotes, Tellabs Coriant 7100 Nano, 7100E, OLAN, Callegra Callware Messaging system, Compunetix conferencing system, K&R Telephony Management System, Micro Semi GPS clocks, Polycom, Secure

Logix voice firewalls, Brocade routers and access switches, Ruckus Networks, Alpha.

2.2 Core TAS/ETAS for the term of the contract.This core TAS/ETAS support package shall provide the primary services required for day-to-day support of the MCASB UC/DWDM systems, and all associated systems.

a. The contractor shall provide support on a 24/7 basis

b. The contractor shall take incoming service calls.

c. The contractor shall provide initial Tier 1 support and if required Tier II and Tier III support

d. The contractor shall open ETAS tickets with required company on service issues.

2.3 Unlimited Technical Assistance Support Servicess to include:

a. remote and on-site maintenance,

b. remote and on-site maintenance diagnostics,

c. routine technical assistance,

d. emergency technical assistance services as required.

e. testing,

f. diagnostic fault isolation,

g. problem resolution,

h. System restoration from the system company’s TAS facilities for the UC/DWDM system.

i. Remote support shall include both telephonic assistance, direct remote access and on site assistance to the switching system via PSTN modem connection and/or Ethernet connection, as available.

2.4 Special remote terminals to allow the UC/DWDM TAS center to communicate with the system to diagnose fault conditions and recommend corrective actions.

a. Emergency TAS shall be available 24 hours a day, seven days a week.

b. For those customers requiring non-service threatening support, routine TAS shall be available from 7:00 a.m. to 4:00 p.m. EST, Monday through Friday.

2.5 Repair and Replacement (R&R) of the UC and DWDM suites hardware, including disk drives, power rectifiers and inverter modules. Coverage shall include all equipment on attached parts list and associated ancillary equipment, rectifiers, inverters, voice mail components.

a. Turn-around time for R&R service shall be 20 business days or less. If this tme frame is not possible, the

COR shall be notified.

b. During emergency situations, necessary replacements shall be shipped within 24 hours.

2.6 Software support of the UC and DWDM suite, including security patches and software upgrades to include the operating system and bios as needed. Coverage shall include all software on attached list and associated ancillary equipment.

a. Turn-around time for software patching and upgrade service shall be 20 business days or less. If this time frame is not possible, the COR shall be notified.

b. During emergency situations, necessary patches and program repairs shall be made within 24 hours.

c. Coverage shall include all software on attached list and associated ancillary equipment.

2.7 STATION LEVEL SUPPORT

2.7.1 Repair and Return of Failed Items. The contractor shall utilize all associated companies services to support the

UC and DWDM telecommunication systems. The contractor shall closely monitor performance to ensure that quality standards are being observed; thereby providing a well-coordinated effort to ensure highly responsive Station

Level Support for all items and support equipment that comprise the UC/DWDM system installed at MCAS

Beaufort, SC.

2.7.2 Station Center Operations. The contractor shall utilize all associated companies dedicated full-time facilities for Station Level Support including the repair of all UC/DWDM and associated equipment. This support shall consist of the repair or replacement of electronic circuit packs, major subassemblies, modules, printed circuit boards, and other repairable items. The depot centers shall be fully staffed during normal duty hours and maintain on call standby coverage to handle emergency orders during all non-duty hours.

2.7.3 Emergency Requests. To meet the Government's high-priority, short lead time emergency requirements, the contractor's emergency replacement service shall be available 24 hours a day, seven days per week, 365 days per year for the MCAS Beaufort UC/DWDM system. An emergency is defined as a critical system service outage which significantly impacts customer operations. The Government is responsible for making the final determination of an emergency. The contract will identify the point of contact that has been authorized by the Government to request this emergency service.

2.7.4 Remote Diagnostics. The contractor shall provide remote diagnostic services for UC/DWDM systems that may occasionally experience hardware or software problems. The contractor shall provide MCAS Beaufort with the phone numbers, addresses, and POCs for the remote diagnostic facilities.

2.7.5 Scope of Remote Diagnostic Services. Remote diagnostic services shall be available for use during emergency situations when all other Government, third-party, and/or on-site contractor support have failed to correct a problem.

Emergencies shall be handled immediately. With non-emergencies, the site shall be called back to work the problem with the ETAS engineer. The contractor shall immediately investigate and resolve emergency situations that occur in the operation and maintenance of the switch systems and continue to work every such situation remotely until the problem is corrected and service is restored.

2.7.7 Remote Diagnostic Service Centers. The Remote Diagnostic Service Centers for the UC/DWDM suite and all associated ancillary equipment shall be available 24 hours a day, seven days per week, 365 days per year for the duration of the contract.

2.7.8 On Site Diagnostic Service. If trouble analysis remote diagnostic services or replacement of contractor supplied parts by local technical experts are unable to isolate and affect repairs, then onsite contractor support shall be required. The contractor shall provide for and assume all costs associated for travel, lodging and subsistence of any support staff required to travel to the MCAS Beaufort sites covered under this support agreement.

3.0 EQUIPMENT LIST

Item Serial # / Part # Description Mfr

Cage

Mfr

Part

Qty Cost

1 180003 Poweragent Battery Monitoring Kit N/A N/A 12 $1,800.00

2 OR170 Back-up Power N/A N/A 21 $3,150.00

3 AT-23P Battery String N/A N/A 50 $15,000.00

4 ATS6580 GPS Timing Source N/A N/A 2 $4,000.00

5 BR-MLX Brocade L3 Routing Switch N/A N/A 10 $55,000.00

6 CBDC225E92-X-

L2130C-4

Busway CKT Unit N/A N/A 8 $16,000.00

7 00-892X-0192-DAST Contex Summit N/A 1 $9,500.00

8 4A614 7100 NANO Telemetry & Timing W/Add in N/A N/A 2 $4,000.00

9 4A757 7100 NANO Telemetry & Timing W/Add in N/A N/A 4 $8,000.00

10 4U28 SSM-X-12XSFP, 2XXFP N/A N/A 5 $45,000.00

11 6A6 7100 NANO Main Shelf Kit - 19 N/A N/A 6 $1,800.00

12 6A750900 7100 NANO ShelfVert Mmtg Kit 19" and 23 Q N/A N/A 6 $1,800.00

13 6H592000 88 Channel OADM-IR N/A N/A 2 $3,000.00

14 6h719000 88 Channel OADM-IR N/A N/A 3 $4,500.00

15 6Q2850001 High Density 10G Transponder N/A N/A 5 $5,000.00

16 6Q3 NANO System Processor Module N/A N/A 13 $650.00

17 7h45100 Optical MUX/DEMUX - Channels 1 - 44 N/A N/A 7 $17,000.00

18 7H45100 Optical MUX/DEMUX - Channels 45 - 88 N/A N/A 2 $17,000.00

19 BP170700010 XFP 11.1GPBS SR 1310 SM N/A N/A 21 $10,000.00

20 EA16 SFP-OC-48 Multirate, SR, 1310 SM N/A N/A 53 $212,000.00

21 T04W Tunable DWDM XFP N/A N/A 24 $96,000.00

22 ETM SecureLogics ETM Voice Firewall Appliance N/A N/A 3 $69,000.00

23 FAC2620-12X4TB NetApp Backup N/A N/A 2 $10,000.00

24 16R0 Analog Voice Gateway N/A N/A 39 $116,000.00

25 HP DL360G8 Avaya Local Session Controller N/A N/A 27 $16,200.00

26 ICX74 Brocade L2 Switch N/A N/A 33 $264,000.00

27 Latitude Maintenance Laptop N/A N/A 3 $6,000.00

28 16R0 MM710B PRI N/A N/A 22 $35,200.00

29 15R0 MM711 Analog N/A N/A 1 $820.00

30 16R0 MM711 HV46 N/A N/A 1 $820.00

31 17R0 MM716 Analog N/A N/A 87 $165,300.00

32 18R0 MM716 Analog N/A N/A 106 $201,400.00

33 15R025600 MM717 DCP N/A N/A 2 $3,800.00

34 1629202002AF312 Liebert UPS GXT3 N/A N/A 21 $42,000.00

35 495494 Inverter System, Parts & Accessories N/A N/A 1 $5,000.00

36 75SNKH2 Callware Voicemail Server N/A N/A 1 $25,000.00

37 OptiPlex 7040 Maintenance Desktop N/A N/A 3 $2,000.00

38 R330 ION Remote Access Server N/A N/A 1 $4,000.00

39 R330 Syslog N/A N/A 1 $4,000.00

40 R330 Voice File Server N/A N/A 1 $4,000.00

41 R330 ETM Database Server N/A N/A 1 $4,000.00

42 R330 ETM Management Server N/A N/A 1 $4,000.00

43 R630 Brocade Network Advisor N/A N/A 1 $7,000.00

44 R630 Panorama N/A N/A 1 $7,000.00

45 PS4504 Power Supply N/A N/A 78 $15,600.00

46 SA5600 ION Networking Device N/A N/A 2 $2,000.00

47 AK00103304 Oracle Spark 7194 Server N/A N/A 1 $25,000.00

48 8500 Teleboss Remote Access Unit T850 N/A N/A 5 $10,000.00

49 JPMC1165 ESU2, Ethernet Switch Unit, 10 GB N/A N/A 3 $9,000.00

50 JPMD11620000 Tellabs QOIU7 N/A N/A 3 $9,000.00

51 PTH Tellabs SFP, GBE, LX, 1310 SM N/A N/A 9 $5,670.00

52 SHGJAAAA ONT729GP, 24G, POE, 24 POTS, B-Plug N/A N/A 27 $54,000.00

53 UUH1 XFP, TDM, 10GBS, 1310 NM, 10KM N/A N/A 5 $2,150.00

54 F1DN Kernel Based VM (KVM) N/A N/A 6 $30,000.00

55 17-CMPUX Compunetix N/A N/A 2 $24,000.00

56 TEL 12-210-F Battery String N/A N/A 92 $27,600.00

57 Nortel 81C Nortel PBX System N/A N/A 1 $2,000,000.00

58 9608 G Avaya IP Phone N/A N/A 500 $125,000.00

Detailed information will be provided to the awardee.

3.1 Hardware information is listed in Attachment 1. Description of equipment has been added.

3.2 Software information is listed in Attachment 2

3.2 Battery information is listed in Attachment 3

4.0 Government Furnished Information and Facilities

Government furnished information, such as building locations, required by the contractor for the performance of this contract will be provided with each request. All information received remains the property of the United States

Government. The Contractor may be in contact with data subject to the Privacy Act (Title 5 of U.S. Code, Section

552.a). Reports and data shall be identified and safeguarded accordingly. Agency procedures shall be followed. The

Contractor shall ensure that contractor employees assigned to this requirement are briefed annually on properly identifying and handling privacy act data/ information.

There is no requirement for Government Furnished Facilities. If vendor provides “on-site” support, access will be granted as required.

4.1 Payment

Invoices shall be submitted monthly in arears.

5.0 Contractor Responsibilities

The Contractor shall provide shipping as required. Government will not pay any travel expenses as part of this

PWS.

5.1 Quality Control.

The contractor shall establish and maintain a complete quality control program for the performance requirements of this contract. The Contracting Officer’s Representative will evaluate the contractor’s performance based on the

PWS.

6.0 Quality Assurance Surveillance Plan (QASP) The government shall monitor Contractor(s) performance in accordance with the Quality Assurance Plan (QASP).

This Quality Assurance Surveillance Plan (QASP) has been developed to provide the standard of surveillance for Telephony Network Maintenance Services.

This plan outlines procedures and guidelines that will be used to monitor the Contractor’s compliance with submitting deliverables and ensure all work is in accordance with the contract requirements. The Contractor is the owner of the quality control process and is responsible for developing, implementing, and modifying procedures that will produce the desired outcomes and result in performance of work within the required standards. The intent of the QASP is to ensure that the Contractor is complying with its quality control systems.

6.1 This QASP is intended to provide the Government’s Contracting Officer’s Representative (COR) an effective and systematic method of surveillance for each service in the PWS. The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative(COR) – The COR is responsible for technical administration of the contract and assures proper Government technical surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the

Contracting Officer for action.

6.2 Contracting Officer’s Representative (COR)

The COR for this contract will be provided via email at time of contract award

The COR will act as the Contracting Officer‘s representative for technical matters, providing technical direction and discussion as necessary with respect to the specification or statement of work, and monitoring the progress and quality of contractor performance. The COR is not an Administrative Contracting Officer and does not have the authority to take any action, either directly or indirectly, that would change the pricing, quantity, quality, place of performance, delivery schedule, or any other terms and conditions of the contract (or delivery orders), or to direct the accomplishment of effort which goes beyond the scope of the statement of work in the contract (or delivery order).

When, in the opinion of the contractor; the COR request effort outside the existing scope of the contract (or delivery order), the contractor shall promptly notify the Contracting Officer (or Ordering Officer) in writing. No action shall be taken by the contractor under such direction until the Contractor Officer (or Ordering Officer) has issued a modification to the contract (or delivery order) or has otherwise resolved the issue.

In the absence of the COR named above (due to reasons such as leave, illness, or official travel), all responsibilities and functions assigned to the COR shall be the responsibility of the Alternate COR acting on behalf of the COR.

6.3 Performance Standards. The QASP provides a systematic method to evaluate the service the Contractor is required to furnish. The COR will assess the Contractor’s performance to ensure the Contractor is performing up to the specified standards. The standards for this Performance Work Statement (PWS) are stated in the Level of Effort

Requirements Summary (PRS) included in this QASP. The standards for this procurement are subjective since specific metric-driven standards are not appropriate.

6.4 Management and Oversight. The QASP is based on the premise that the Contractor and not the Government, is responsible for the management and any Quality Control action required to meet the terms of the contract. The

Level Of Effort requirements recognize that the Contractor is not a perfect manager and that unforeseen requirements and uncontrollable problems do occur. Good management and use of an adequate Quality Control

Plan will allow the Contractor to operate within specific performance requirements. QASPs are designed to be objective, fair, and consistent in evaluating Contractor performance against the provided standards.

6.5 Acceptable Quality Levels (AQLs). AQLs have been established in the Level Of Effort Requirements

Summary and provide performance standards that the Contractor will meet in performing the contract. If the contractor meets the required AQL, it will be paid the monthly amount agreed upon in the contract. In the event the

Contractor does not meet the established AQLs, the KO has the right to exercise the negative incentives stated in this QASP.

6.6 Primary Method of Surveillance/Evaluation. The COR will evaluate the contractor’s performance using one or more of the following surveillance methods:

a. 100% Inspection: Inspection where specified characteristics of performance are examined and tested to determine conformance with defined requirements in the Performance Work Statement (PWS).

b. Random Inspection: Sampling method in which each unit of the population has an equal chance of being selected.

c. Customer Surveys and Feedback: A review method where customers and end users are surveyed to provide input on specific service levels.

6.7 Negative Incentives If any of the performance requirements do not meet the AQL set in the PRS table, the

COR shall document the discrepancy(s) and shall notify the Contractor promptly, and the KO, on a monthly basis, for appropriate action. When the performance is below the AQL standard, the Government may implement negative incentives that include: increased surveillance, reduction in contract price, and/or decision not to exercise next option.

6.8 Notification. The COR will notify the KO, in writing, of unacceptable quality levels. The KO will promptly provide written notification of discrepancies on a monthly basis, or immediately if the situation significantly affects the well-being of the project. The Contractor will be given the opportunity to respond, in writing, to each discrepancy.

6.9 Response. The Contractor shall provide a written response to the cause and the corrective action to prevent recurrence within ten (10) working days after receipt of the KO’s notification. The Contractor should cite specific quality assurance program procedures or new procedures instituted to prevent recurrence.

6.10 Ratings. The following criteria will be used for performance evaluations: Exceptional, Satisfactory, Marginal, or Unsatisfactory. Upward or downward arrows may be used to indicate an improving or worsening trend insufficient to change to the assessment status.

a. Exceptional. Indicates performance clearly exceeds contractual requirements. The area of evaluation may contain a few minor problems for which corrective action appears highly effective.

b. Satisfactory. Indicates performance clearly meets contractual requirements. The area of evaluation contains some minor problems for which the corrective actions appear satisfactory.

c. Marginal. Indicates performance meets contractual requirements. The area of evaluation contains one or more serious problems for which corrective actions have not yet been identified, appear only marginally effective, or have not been fully implemented.

d. Unsatisfactory. Indicates the contractor is in danger of not being able to satisfy contractual requirements and recovery is not likely in a timely manner. The area of evaluation contains one or more serious problems for which the corrective actions appear ineffective.

6.11 Documentation. Documentation used and referenced to perform surveillance will consist of monthly reports, contractor plans and procedures, schedules, customer feedback and contract data requirements.

a. Recording Observations. The COR shall use Surveillance Logs to record information on scheduled observations and deficiencies noted. Each observation is recorded on the log. The documents then become a formal record for reference. The contractor is to be told each time that a deficiency is found during scheduled observations. The COR makes a notation on the Surveillance Log of the date and time the deficiency was discovered, then, the COR asks a contractor site manager to initial the notation, documenting notification of the deficiency only.

b. Potential Unacceptable Performance. The COR must identify the specific service that is unacceptable and the possible causes, and ask a number of questions which if answered, will probably pinpoint the source of the problem.

c. Documenting Unacceptable Performance. The COR must attempt to resolve the problem with the contractor. The original log and the attempted solution (along with an evaluation of results) are forwarded to the Contracting Officer through the COR.

Based on the severity of the discrepancy and the success of the solution, the COR will notify the KO. The contractor shall complete a response to the unacceptable evaluation if requested by the KO or by its own choice.

6.12 Taking Action.

a. The COR may evaluate the contractor’s performance and document any non-compliance, but only the KO may take action against the contractor for an unacceptable rating.

b. When the contractor’s performance is unacceptable and a formal action is indicated, the COR will determine what action is appropriate for the specific circumstances and make a recommendation to the KO.

6.13 Documentation. The COR retains a copy of all inspection schedules and surveillance activity logs during the course of the contract, and forwards them for inclusion in the contract file at the end of the surveillance period.

However, when a specific service becomes unsatisfactory during a surveillance period, the inspection documentation supporting the contract discrepancy report is forwarded to the KO.

6.14 Performance Requirements Summary. The performance standards for this PWS are stated in the

Performance Requirements Summary (PRS) below.

The contractor shall determine and resolve trouble shooting remote diagnostic services problems within 1 hours of scheduled time.

The contractor shall provide deliverables in accordance with schedule.

The contractor shall demonstrate effectiveness of improvements/corrective actions in response to customer complaints within 24 hours of scheduled time.

The contractor shall limit errors to no more than 2 per performance task.

Paragraph in PWS Performance Metric

Evaluation

Factor

Acceptable

Performance Level

(APL)

Inspection Method

2.1

Provide unlimited remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required.

Timeliness

Quality of Service

Performance

100% of support

24/7

Random and Monthly

Inspection of provided services

2.5

Repair and Replacement

(R&R) of UC and DWDM suites hardware, including

Timeliness

Quality of Service

Performance

95% of repairs turn around time of 20

Random and Monthly disk drives, power rectifiers and inverter module.

business days or less.

95% of replacements shipped within 24

Hours

2.7.1

Emergency Repair and

Replacement of hardware

Timeliness

100% of support

24/7

2.7.5

Provide Depot level Repair and Return of Failed

Equipment.

Provide remote diagnostic

Timeliness

95% of support 24/7

7.0 BASE ACCESS INSTRUCTIONS

Marine Corps Installations across the region are transitioning to a new government-owned access control system called Defense Biometric Identification System (DBIDS). This new and enhanced system replaces RAPIDGate and

MCESS for contractors and other non-DoD-affiliated personnel requiring installation access. DBIDS is already installed at more than 320 sites with over 5 million registered personnel and unlike previous systems, this one is a free service.

Current RAPIDGate or MCESS credentials can easily be switched out for a DBIDS credential and new contractors can apply for a DBIDS credential using the same vetting requirements as previously required. RAPIDGate/MCESS credentials will be honored until September 30, 2018. After this date, all contractors will be required to have a

DBIDS credential in order to access MCB Camp Lejeune and MCAS New River. In order to reduce wait time when exchanging your RAPIDGate/MCESS credential, it is highly recommended each applicant pre-register at https://dbids-global.dmdc.mil/enroll#!/.

Here's what you need to know:

CURRENT DOD ID CARD HOLDERS

-If you currently hold a valid Common Access Card (CAC), dependent ID card, reserve ID card, or retiree ID card, issued by the Defense Enrollment Eligibility Reporting System (DEERS), no further action is required.

-You will be automatically enrolled in DBIDS when your ID card is initially scanned at the gate. Expect a one-time delay of 3-6 seconds as the DBIDS system initially registers your information.

CURRENT CONTRACTORS

- Beginning June 5, 2018, RAPIDGate/MCESS card holders will be required to present a second form of government-issued identification to the gate sentry, along with the RAPIDGate/MCESS credential, in order to access MCB Camp Lejeune and MCAS New River.

- DBIDS credentials will be issued beginning June 25, 2018

- DBIDS credentials will be valid for the duration of your contract, not to exceed five years; however, re-vetting of individuals' information will occur each year.

- Contractors can exchange their current RAPIDGate/MCESS credential for a DBIDS credential without re-vetting, however they will be required to bring the following items:

Current RAPIDGate/MCESS credential

Second form of government-issued identification (driver license, passport, etc.)

Company Contract/Letter of Authorization

New DBIDS credentials will be valid for the remainder of the contract (not to exceed 5 years), but individuals will be re-vetted each year.

All contractors (MCB Camp Lejeune and MCAS New River) will be able to exchange their current

RAPIDGate/MCESS credential at the Camp Lejeune Contractor Vetting Office, Building TT-13, next to the Wilson Gate. NOTE: If a contractor requires flight line access, they must exchange their credential at

Building AS-187 next to MCAS New River's Main Gate entrance. Only contractors needing flight line access will be serviced at AS-187.

Flight line access will still be granted at AS-302 using the procedures already in place.

NEW CONTRACTORS

DBIDS credentials will be issued beginning June 25, 2018

New contractors requiring access for over 60 days will receive a credential valid for up to one year.

New contractors requiring access for less than 60 days will receive a temporary paper pass.

REMINDER: Beginning June 5, 2018, all personnel in possession of a RAPIDGate/MCESS credential will also be required to provide a second valid U.S. government form of identification. Beginning June 25, 2018, DBIDS credentials will be issued or exchanged in place of a RAPIDGate/MCESS credential. The last day

RAPIDGate/MCESS credentials will be authorized for entry onto the installation is September 30, 2018.

More information on DBIDS can be accessed by current CAC holders at https://dbids.dmdc.mil/#!/resources.

If you have questions regarding the exchange of a current RAPIDGate/MCESS credential for DBIDS or you are a new contractor seeking enrollment into DBIDS, please contact the Contractor Vetting Office at 910-451-

0283/0284/0285.

8.0 UNAUTHORIZED WORK PERFORMANCE

The Contractor shall not perform work that deviates from contract requirements and Performance Work Statement.

If the Contractor deviates from contract requirements and PWS without approval of the CONTRACT

ADMINISTRATOR/CONTRACTING OFFICER, such deviation shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor.

(End of Summary of Changes) https://dbids.dmdc.mil/#!/resources