INVITATION TO NEGOTIATE

26-540-ITN

LDB DIRECT PROCUREMENT FOR

SATELLITE BUILDINGS JANITORIAL

MAINTENANCE SERVICES

TABLE OF CONTENTS

1. INTRODUCTION

2. GENERAL INFORMATION AND RESPONSE PREPARATION

3. MINIMUM REQUIREMENTS

4. SMALL BUSINESS PROGRAM

5. SCOPE OF WORK / SPECIFICATIONS

6. SERVICE LEVEL AGREEMENT

7. OTHER REQUIREMENTS

8. PRICE TABLE(S)

9. SELECTION PROCESS AND AWARD

10. SAMPLE CONTRACT AND CONTRACT INSTRUCTIONS

11. AVIATION AUTHORITY STANDARD TERMS AND CONDITIONS

12. EVALUATION CRITERIA

13. VENDOR QUESTIONNAIRE

ATTACHMENTS

B - 1200-01-SBD LOCAL DEVELOPING BUSINESS PROGRAM

C - EXHIBIT 1 - SATELLITE BUILDINGS JANITORIAL SERVICES MAPBOOK

GREATER ORLANDO AVIATION AUTHORITY

LDB Direct Procurement for Satellite Buildings Janitorial Maintenance Services

1. INTRODUCTION

1.1. Summary

This Solicitation is designated as a direct procurement for a Local Developing Business

(LDB), with its principal place of business located in Orange, Osceola, Lake, or

Seminole Counties as defined in the Aviation Authority’s Policy 1200.01.

The Awarded Contractor will provide all labor, supervision, equipment, tools, janitorial cleaning supplies, supplies (except hand soap and trash liners), paper products (except paper towels and toilet tissue), feminine hygiene products and related items, fuel, oil, lubricants, uniforms and all other items necessary or proper for, or incidental to, performing janitorial maintenance at the Satellite Buildings located at the Orlando

International Airport (MCO) and the Orlando Executive Airport (ORL).

1.2. Procurement Services Point of Contact

When the Questions and Answers function is not available, please contact Kendall

Moore, Senior Procurement Agent via email at kendall.moore@goaa.org.

1.3. Intent

The Aviation Authority's intent is to enter into a non-exclusive Contract for the services described in this solicitation for a three (3) year base period, with two (2), one (1) year option(s). Contract to start on or about 2/1/2027.

1.4. Background

The Greater Orlando Aviation Authority is proud to operate Orlando International

Airport (MCO) and Orlando Executive Airport (ORL), two of Florida’s premier air travel gateways. MCO is a world-class global connector, serving millions of passengers across its three terminals, A, B, and C. Connected to a Train Station that offers passenger rail service, Terminal C is an innovative structure that elevates the customer experience with 100% automated screening lanes at TSA checkpoints. ORL is conveniently located just miles from downtown Orlando and provides vital general aviation access to the heart of the region.

1.5. Tentative Timeline

Release Project Date: October 19, 2026

Pre-Submittal Meeting (Non-

Mandatory):

October 21, 2026, 10:00am

Microsoft Teams meeting

Join:

https://teams.microsoft.com/meet/2428

61933296725?p=9Ngn02eFTVNgp1F6sJ

Meeting ID: 242 861 933 296 725

Passcode: 7Yf2aJ2z

Need help? | System reference

Dial in by phone

+1 872-242-8019,,913349685# United

States, Chicago

Phone conference ID: 913 349 685#

Join on a video conferencing device

Tenant key: goaa@m.webex.com

Video ID: 114 450 456 6

Question Submission Deadline: October 30, 2026, 4:00pm

Question Response (Addendum) Issue

Deadline:

November 4, 2026, 4:00pm

Response Submission Deadline: November 16, 2026, 4:00pm

Evaluation by Committee: November 30, 2026

Interviews (Optional) : December 4, 2026

Conclusion of Negotiations: December 11, 2026

Evaluation of BAFO by Committee: December 18, 2026

Aviation Authority Board Approval Date: January 27, 2027

All dates and times are subject to change. All times are EST.

https://teams.microsoft.com/meet/242861933296725?p=9Ngn02eFTVNgp1F6sJ https://teams.microsoft.com/meet/242861933296725?p=9Ngn02eFTVNgp1F6sJ mailto:goaa@m.webex.com

1.6. Characteristics of an ITN

An ITN is a solicitation process to select one or more vendors with which to commence negotiations for the procurement of goods and/or contractual services.

When the Aviation Authority determines that procurement by an Invitation to Bid or other solicitation method is not in the best interest of the Aviation Authority, and that negotiation may be necessary for the Aviation Authority to obtain the Best Value, the

ITN process may be used. In making the determination to utilize the ITN process, the

Aviation Authority may consider, in addition to any other relevant considerations, the following:

a. The simultaneous use of competitive negotiations would be beneficial to achieve the goal of Best Value within the Aviation Authority’s budget.

b. Price is an important factor but not significant enough by itself to justify award to a low bid respondent.

c. Limited availability of competition.

d. Non-standard products or services are required.

e. Multiple options for achieving the desired results likely exist.

f. A contract of high complexity may be required.

g. Uncertainty of the ability to obtain results within the budget or time requirements.

h. Requirements for needed products or services cannot be specified with certainty.

i. There is an emphasis on new technology with innovative solutions and a range of options are available.

j. Flexibility in determining the Best Value for the Aviation Authority is paramount.

k. Items or services are mission critical to the Aviation Authority’s operation.

l. A process of re-engineering may be required.

m. The marketplace is experiencing constant change and updated solutions are pertinent.

Professional and technical expertise and qualifications of firms are critical to the success of the project or provision of services.

2. GENERAL INFORMATION AND RESPONSE PREPARATION

2.1. Non-Discriminatory Legal Notices

a. The Aviation Authority does not discriminate upon the basis of any individual’s disability status. Anyone requiring reasonable accommodations as provided for in the Americans with Disabilities Act or Section 86.26, Florida Statutes, should contact the ADA Coordinator at 407-825-7105 as soon as possible, or at least one full business day prior to any scheduled meeting.

b. In accordance with Section 287.05701, Florida Statutes, the Aviation Authority may not request documentation of or consider a Respondent's social, political, or ideological interests when determining if the Respondent is a responsible

Respondent.

2.2. Reservation of Rights

a. The Aviation Authority reserves the right, in its sole discretion, to waive any informalities or irregularities of a Response, except that:

i. the Aviation Authority will not waive the requirement that a Response, complete in all material respects, be received by the Aviation Authority by the time and date specified in the Timeline for the receipt thereof, and

ii. the Aviation Authority will not consider any Response which does not conform in all material respects to the terms of this Solicitation including a commitment to execute the Contract by the Respondent, if applicable.

b. The Aviation Authority reserves the right to solicit from available sources relevant information concerning a Respondent’s past performance and may consider such information in its evaluation and selection of Respondents.

c. The Aviation Authority reserves the right to request clarification of information submitted in any Response, to require additional information from any

Respondent, or, in the Aviation Authority's sole discretion, to reject any or all

Respondents for any reason and to re-advertise or not to re-advertise the

Solicitation.

d. The Aviation Authority reserves the right to cancel an award to a Respondent upon due cause—i.e., misrepresentation, negligence, non-performance, etc. via written notice.

e. As the best interest of the Aviation Authority may require, the right is reserved to make award(s) by individual items, group of items, all or none, or a combination thereof.

f. All awards made as a result of this Solicitation shall conform to applicable policies of the Aviation Authority.

g. The Aviation Authority reserves the right at its sole discretion to increase, decrease, or delete any portion of the Scope of Services of the resulting Contract at any time, without cause.

h. The Aviation Authority shall have the right, but not the obligation, to award all or any portion of the services. The extent and Scope of the Services, along with the fees for such services, will be subject to final approval by the Aviation Authority.

The Aviation Authority intends, but is not obligated, to enter into a non-exclusive agreement with the highest ranked Respondent to perform the required Services described herein.

i. The Aviation Authority reserves its right to award any or all of the advertised services subject to the availability of funding.

2.3. Response Preparation

a. All prospective Respondents shall thoroughly examine and become familiar with the Solicitation package and carefully note the items which must be submitted with the Solicitation as detailed in Section 13: Vendor Questionnaire.

b. Submission of a Response shall constitute an acknowledgment that the

Respondent has read and understands the Solicitation Documents. The failure or neglect of a Respondent to receive or examine any Solicitation Document shall in no way relieve it from any obligations under its Response or the Contract. No claim for additional compensation will be allowed which is based upon a lack of knowledge or understanding of any of the Contract Documents or the scope of work.

c. It is the Respondent’s responsibility to incorporate all pertinent information effectively, to communicate the Respondent’s concept, and meet the requirements listed in the Solicitation. The Respondent should prepare its

Response simply and economically, providing a straightforward, concise description of the Respondent's capability to satisfy the conditions and requirements of this competitive solicitation based on the Evaluation Criteria which are the list of elements that the Aviation Authority deems most important to its evaluation process.

d. Sealed electronic responses will be received for this Solicitation through the

Greater Orlando Aviation Authority e-Procurement Platform located at https://procurement.opengov.com/portal/goaa. Once you have completed the free account registration, browse back to this page, click on "Draft Response", and follow the instructions to submit the electronic response. By way of the https://procurement.opengov.com/portal/goaa

Platform, responses will be locked and digitally encrypted until the submission deadline passes.

e. All Responses must be received by the Aviation Authority as noted in the

Section 1: Introduction. All Responses timely received will be listed with the name of the Respondent during the Virtual Announcement of Respondents. The e-Procurement Platform will not allow for late submittals.

f. The time/date stamp clock located in the electronic submittal Platform shall serve as the official authority to determine lateness of any response.

g. If the Aviation Authority determines that it is necessary to change the dates or times prior to the due date, the change will be announced and posted on the e-

Procurement Platform.

h. The Aviation Authority shall not be responsible for delays caused by any occurrence. This shall include any delay as a result of a technology issue. Any late response shall not be accepted.

i. Responses submitted by hard copy, e-mail, or fax shall not be accepted.

Responses submitted outside of the designated Procurement Platform shall be rejected as non-responsive regardless of where and when they were received.

j. Respondents shall not be allowed to modify their responses after the opening time and date.

k. Unless otherwise noted, Respondents shall submit one Response only.

l. Each Respondent shall complete Section 13: Vendor Questionnaire. Please respond to each item individually, as applicable.

m. Unless otherwise directed, all uploaded files must be in PDF format. Do not upload zip files.

n. Regarding narrative responses: please do not include any links to any material, as those will not be reviewed. Additionally, images shall not be added into narrative fields, as those will not be reviewed.

2.4. Pre-Submittal Meeting

a. A Pre-Submittal Meeting will be held virtually for this solicitation.

b. The Teams Link can be find under Section 1: Introduction

c. The purpose of any Pre-Submittal Meeting is to review the solicitation (and any addenda) as published.

d. Attendance is not mandatory, but highly encouraged.

e. Attendees are expected to be familiar with the Solicitation Document.

2.5. Communications; Questions Regarding Specifications or Solicitation

Process and Receiving Responses

a. Any communication during the solicitation process must be submitted to the

Aviation Authority via the e-Procurement

Platform, https://procurement.opengov.com/portal/goaa. prior to the deadline for Questions. In the event of the OpenGov Q&A is not functional, please contact the Procurement Point of Contact specified in Section 1.

b. All answers to inquiries will be posted on the Aviation Authority e-Procurement

Platform. Respondents may also click “Follow” on this Solicitation to receive an email notification when answers are posted. It is the responsibility of the

Respondent to check the website for answers to inquiries.

c. In accordance with Administration Policies (Sections 180.01 and 180.03) policies, any communication directly or indirectly to seek to encourage any specific result in connection with an Aviation Authority selecting process, including but not limited to, written communications, any and all forms of electronic communications or messaging, including social media, oral communications either in person or by telephone, initiated by a Respondent or through a lobbyist, agent or third person, to any Aviation Authority staff and/or Committee/Board member who is a member of any committee constituted for the purposes of ranking Solicitations, making recommendations or making an award, is prohibited from the time that the Solicitation is released to the time that the award is made. A copy of the Administration Policies (Sections 180.01 and

180.03) is available upon request from the Manager of Board Services.

d. All firms are hereby placed on notice that the Aviation Authority Board and staff shall not be contacted about this Solicitation. Firms and their agents shall not contact members of the Aviation Authority staff and/or Committee/Board member (with the exception of designated Procurement Agent and the office of

Small Business Opportunity and Exchange. An appropriate official or employee of the Aviation Authority may initiate communication with a Respondent in order to obtain information or clarification needed to develop a proper and accurate review of the Response. Any official communication from a Respondent during the solicitation process should be submitted via the e-Procurement Platform as directed during the solicitation process. Failure to adhere to these requirements may result in and Aviation Authority Board action to disqualify your firm from consideration of award.

e. Requests for interpretation, clarification or correction of solicitation documents, forms or other material in the solicitation must be made in writing via the e-https://procurement.opengov.com/portal/goaa

Procurement Platform during the Question-and-Answer period. Questions or issues raised at the Pre-Submittal Meeting or during the Question-and-Answer period, which, in the Aviation Authority's discretion, necessitate changes to the solicitation documents, will be the subject of an addendum to this solicitation at the conclusion of the question period, and will be made available through the e-

Procurement Platform. It is the responsibility of each Respondent to ensure that it has received and reviewed any and all such solicitation(s) or addendum.

f. Per F.S. 287.057 (25): Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and state holidays, any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents.

Violation of this provision may be grounds for rejecting a response.

2.6. Silence of Specifications

The apparent silence of the specifications and any supplemental specifications as to any details or the omission from same of any detailed description concerning any point, shall be regarded as meaning that only the best commercial practices are to prevail and only materials of first quality be provided.

2.7. Incurred Cost

The Aviation Authority is not liable for any cost incurred by any Respondent prior to an award. Costs for developing a response is entirely the obligation of the Respondent and shall not be chargeable in any manner to the Aviation Authority.

2.8. Lobbying Statement

Do not contact Aviation Authority Board members or Staff concerning this

Solicitation. Public meetings and public deliberations of the Evaluation Committee are the only acceptable forum for the evaluation of any Responses received pursuant to this

Solicitation. Written correspondence concerning questions may be submitted to the Procurement Services Department via the e-Procurement Platform during the specified period. Any official communication from a Respondent during the Solicitation process should be submitted in writing to the Greater Orlando Aviation Authority via the e-Procurement Platform as directed in the Solicitation. Copies of the Administration

Policies (Sections 180.01 and 180.03) are available at https://flymco.com/airport-business/policies/. Failure to adhere to these requirements could result in action to disqualify your firm from consideration of award. Respondents to this Solicitation or persons acting on their behalf may not contact, between the release of the Solicitation and the end of the 72-hour period following the agency posting the notice of intended https://flymco.com/airport-business/policies/ award, excluding Saturdays, Sundays, and state holidays, any employee or officer of the executive or legislative branch concerning any aspect of this Solicitation, except in writing to the procurement officer or as provided in the Solicitation documents. Violation of this provision may be grounds for rejecting a response. (F.S.

287.057 (25))

2.9. Withdrawal of Responses

No Response may be withdrawn after the scheduled Response opening time for a period of 180 days. Any Respondent withdrawing or attempting to withdraw its Response prior to the expiration of the 180 day period shall be obligated to reimburse the Aviation

Authority for all its costs incurred in connection with such withdrawal or attempted withdrawal including, without limitation, any increased costs for procuring the goods or services from another Respondent or all costs of advertising and re-procuring the goods or services, and all attorneys’ fees, in addition to payment of the Aviation Authority’s other damages. A Respondent’s submission shall be deemed the Respondent’s acknowledgment of an agreement to the provisions of this Section.

2.10. Public Meetings

Public meetings are posted on the Aviation Authority's website:

https://flymco.com/airport-business/sunshine-meetings/. Attendance by all interested

Parties is encouraged.

2.11. Public Records / Confidential and Exempt Information

The Greater Orlando Aviation Authority (“Aviation Authority”) is subject to Chapter 119, Florida Statutes, and Article I, section 24 of the Florida Constitution. Accordingly, all materials submitted in response to this Invitation to Negotiate (“ITN”) are subject to public disclosure unless confidential or exempt under applicable law.

If the Respondent contends that any portion of its bid, proposal, response, or submission contains confidential or exempt information, including trade secret information, the Respondent shall provide:

a. one complete, unredacted copy clearly identifying and conspicuously labeling all information claimed to be confidential or exempt; and

b. one redacted copy of the identical submission suitable for public records production.

For each redaction or claim of exemption, the Respondent shall cite the specific legal authority supporting the asserted exemption. Generalized claims of confidentiality or proprietary status are insufficient and will not be considered properly identified by the

Respondent.

https://flymco.com/airport-business/sunshine-meetings/

Pricing and other financial terms are generally not confidential or exempt from public disclosure following bid or proposal opening or notice of intended award, except as otherwise provided by law.

The Aviation Authority will endeavor in good faith to maintain information properly identified by the Respondent as confidential or exempt; however, the Aviation Authority shall independently determine whether any submitted information is subject to disclosure under applicable law.

The Aviation Authority shall not be liable for the disclosure of information that:

a. was not properly identified by the Respondent;

b. is not confidential or exempt under applicable law; or

c. the Aviation Authority determines must be disclosed pursuant to law, court order, or administrative determination.

If the Aviation Authority relies upon the Respondent’s asserted claim of confidentiality or exemption in withholding or redacting records responsive to a public records request, the Respondent shall, upon request, provide legal and factual support for the asserted exemption and shall indemnify, defend, and hold harmless the Aviation Authority, its board members, officers, employees, agents, and representatives from and against any claims, damages, penalties, costs, or attorneys’ fees arising from the Aviation

Authority’s reliance on the Respondent’s asserted exemption or confidentiality claim.

Nothing herein obligates the Aviation Authority to assert or defend any claimed exemption from disclosure on behalf of the Respondent.

2.12. Proprietary Information

Any work product produced as part of the Agreement will become the exclusive property of the Aviation Authority.

2.13. Independent Consultant Status and Compliance with the Immigration

Reform and Control Act

Respondent is and shall remain an independent Consultant and is neither agent, employee, partner, nor joint venture of Aviation Authority. Respondent acknowledges that it is responsible for complying with the provisions of the Immigration Reform and

Control Act of 1986 located at 8 U.S.C. 1324, et seq. and regulations relating thereto, as either may be amended from time to time. Failure to comply with the above provisions shall be considered a material breach of the Agreement.

2.14. Code of Ethics and Business Conduct Policy

The Aviation Authority has adopted a Code of Ethics and Business Conduct Policy #

101-02, which addresses the obligation of the Aviation Authority’s Board members and employees to follow the Florida Statutes in reference to these issues. This includes, but is not limited to, the obligations of the Aviation Authority’s Board members and employees with respect to having an interest in business entities, outside employment, gratuities, divulgence of information, unauthorized compensation and acceptance of gifts. Please be aware that any violation of this policy by a Respondent and/or any attempt to influence an Aviation Authority Board member or employee to violate the policy is sufficient cause for the denial of the right of the Respondent to Respond on any

Contract or sell any materials, supplies, equipment, or services to the Aviation

Authority for a period of time that is determined by the Chief Executive Officer. A copy of this policy (101.02) is available on the Aviation Authority’s website: https://flymco.com/airport-business/policies/

2.15. Performance Management System (Procurated/Canary)

a. The Aviation Authority shall, at regular intervals, monitor the performance of

Contractor to determine whether the work to be performed under the Contract has in fact been accomplished to Aviation Authority’s satisfaction and/or completed in a timely manner.

b. The Aviation Authority shall notify the Contractor of any specific services that are unsatisfactory to the Aviation Authority, and if the Contractor has not addressed such item or items set forth in the notice to the Aviation Authority’s satisfaction within the time frame set forth in the Aviation Authority’s notice, the Aviation

Authority in addition to all other rights provided under this Contract or by law or equity, may either remedy such unsatisfactory services itself or through a third party and the cost of providing the remedial services shall be deducted from the

Contractor’s invoice.

c. The Aviation Authority is implementing a structured vendor performance management process to support continuous improvement, accountability, and strong supplier relationships. The Aviation Authority has partnered with

Procurated to utilize its vendor performance management platform, Canary, a tool designed to collect meaningful feedback, improve supplier performance, and enhance customer satisfaction. The Aviation Authority will use the vendor performance management platform to collect feedback regarding Supplier performance. Performance evaluations may be conducted quarterly, annually, or as needed, based on contract duration, scope of work, and operational requirements.

d. Supplier performance may be evaluated across multiple categories (Customer

Service, Pricing and Value, Quality of Goods or Services, Timeliness and

Responsiveness).

e. The Aviation Authority may consider a Respondent’s past performance, including references and any available performance ratings or feedback from other agencies, including those reflected in vendor performance management platforms such as Canary in determining future contracting opportunities, contract renewals, amendments, extensions, and overall supplier relationship management. The Aviation Authority will use performance feedback to:

o Identify strengths and opportunities for improvement o Address performance concerns during business review meetings o Initiate corrective action discussions when immediate or material performance issues arise

Supplier Registration Requirement:

a. As a condition of award, the Contractor shall be required to register for and maintain an active account in the Aviation Authority’s designated vendor performance management platform, Procurated’s Canary platform, for the duration of the performance period. Supplier registration and use of the platform will be provided at no cost to the Supplier.

b. The Contractor will be required to create a profile on Procurated so you can log in to see your feedback. We also recommend that you use the Review Requester feature in Canary. It allows you to easily request feedback from the people who use your products and services every day. These insights give you a clear view of your performance, while also helping you showcase your strengths to current and future customers. Please note that the information and data uploaded to

Canary may be subject to Florida’s public records laws.

c. Suppliers may learn more about the Canary platform and its benefits at:

https://home.procurated.com/resources/suppliers-your-government-customers-are-using-canary/

d. For questions related directly to the Procurated platform, Suppliers may contact:

suppliersupport@procurated.com https://urldefense.com/v3/__https:/www.loom.com/share/df21afeaff4d406b9f0cbab7a8420150?sid=666d10c5-5f3e-4c3f-b1f7-b1840faea36c__;!!LBFcHN3WCgnqDQ!ij61DzodHPxDdLaAy6vlFfK_3vZWCWo4DzGBgmAbLULu1UWz_NrD87IVwxBsXAvBUn97p2oNpvYiiudy2iSuuz4E15DZkQ$ https://urldefense.com/v3/__https:/home.procurated.com/resources/suppliers-your-government-customers-are-using-canary/__;!!LBFcHN3WCgnqDQ!ij61DzodHPxDdLaAy6vlFfK_3vZWCWo4DzGBgmAbLULu1UWz_NrD87IVwxBsXAvBUn97p2oNpvYiiudy2iSuuz7syhoGnw$ https://urldefense.com/v3/__https:/home.procurated.com/resources/suppliers-your-government-customers-are-using-canary/__;!!LBFcHN3WCgnqDQ!ij61DzodHPxDdLaAy6vlFfK_3vZWCWo4DzGBgmAbLULu1UWz_NrD87IVwxBsXAvBUn97p2oNpvYiiudy2iSuuz7syhoGnw$ mailto:suppliersupport@procurated.com

3. MINIMUM REQUIREMENTS

Respondent must meet all the Minimum Requirements listed in this section in order to be considered for award. Respondents must address each Minimum Requirement and provide affirmative statements and/or documentation to demonstrate meeting all the

Minimum Requirements, as directed in Section 13: Vendor Questionnaire.

Minimum Requirements are evaluated as Pass/Fail, and are not scored.

3.1. Compliance with Local Developing Business (LDB) Enterprise

Certification

a. Respondent must be a certified Local Developing Business (LDB) whose principal place of business is in the Orlando Standard Metropolitan Statistical Area (SMSA) which includes the counties of Orange, Osceola, Seminole and Lake counties.

3.2. Certifications, Documentation and Acknowledgements

The following certifications, documentation and acknowledgements must be provided:

i. Registration with the State of Florida

ii. Employment Verification; Use of E-Verify

iii. Drug-Free Workplace Certification

iv. Certification Regarding Prohibition Against Contracting with Scrutinized

Companies

v. Discriminatory Vendor List Certification

vi. Acknowledgement of Addenda

vii. Conflict of Interest Disclosure

viii. Public Entity Crimes Certification

ix. Registration for Performance Management System (Procurated/Canary)

x. Prohibition of Covered Unmanned Aircraft Systems (UAS)

3.3. Minimum Experience

Respondent shall have a minimum of 3 years of continuous, recent, relevant and verifiable experience providing services of the type described in Section 5 Scope of

Work / Specifications, within 3 years prior to the deadline of this Solicitation.

Respondent shall provide an affirmative statement and/or documentary proof of such experience in Section 13 Vendor Questionnaire.

3.4. References

a. Respondent must provide at least 3 references from Clients to whom the

Respondent delivered goods or provided services of a similar scope and size, within 3 years from the date of this Solicitation.

b. Respondents’ references must have direct experience doing business with the

Respondent and should demonstrate that the Respondent reasonably has the reputation to perform the Scope of Services / provide goods.

c. References must be submitted by completing the Reference Form in Section 13:

Vendor Questionnaire.

d. The Aviation Authority reserves the right to verify the references provided.

e. The Respondent authorizes the Aviation Authority, its staff or consultants to contact any of the references provided in the response and specifically authorizes such references to release either orally or in writing, any appropriate data with respect to the Respondent and its Team members. The Aviation Authority reserves the right to solicit from available sources relevant information concerning a Respondent's past performance and may consider such information in its evaluation and selection of Respondents.

f. If the Respondent is a joint venture or partnership, which is not currently in existence, the requested documentation listed below shall be submitted from each entity of the proposed joint venture or partnership.

3.5. Proof of Bondability

Respondent must provide proof of bondability in Section 13: Vendor

Questionnaire. See details of surety bond requirements Section 10 Sample Contract and Contract Instructions.

4. SMALL BUSINESS PROGRAM

4.1. Local Developing Business (LDB) Program

The Aviation Authority encourages the participation of small businesses on Contracts considered for award. To that extend the Aviation Authority has established the following goal(s) as stated in the below:

a. Local Developing Business (LDB) Participation Goal: 0%

b. It is the policy of the Aviation Authority that LDBs shall have the maximum opportunity to participate in the purchase of goods and services, and the

Aviation Authority has established the LDB Participation Program to implement its policy. This participation can take the form of procurement Contract, Sub-

Contracts, joint ventures or similar arrangements.

c. The Response will be considered non-responsive to the Solicitation and rejected if the Respondent fails to demonstrate, to the reasonable satisfaction of the

Aviation Authority, as required by the LDB policy, that the Respondent has met or has made a good faith effort to meet the established LDB goal.

d. Respondents including LDBs, shall meet the LDB participation goal through first tier participation unless otherwise stated in the Response.

e. A list of currently certified LDBs may be obtained via the internet at https://web.goaa.aero/airport-business/small-business/local-developing-business-ldb-program/ and https://web.goaa.aero/airport-business/small-business/veteran-business-enterprise-vbe-program-for-non-federal-projects/.

The Aviation Authority will provide this information as a convenience only, and

Respondents shall be solely responsible for ensuring all LDBs are capable of performing. Certification of eligibility as an LDB should be completed prior to submission of a Response. During the Solicitation process, Respondents may contact the Office of Business Opportunity and Exchange for any questions or information concerning the LDB Participation Program.

f. Respondents are required to submit, with their Response, the Letter of

Intent/Affirmation information by completing the form for each LDB Firm. The

Respondent may make duplicates of this form as needed. Both the LDB and the

Respondent are required to affirm the information provided by signing the form prior to submittal. After the Responses are opened, but prior to award, the

Aviation Authority may request, receive, and review additional information from

Respondents in order to verify the accuracy of the level of information presented by Respondents with their Responses and the good faith effort of Respondents to reach the LDB goal.

https://web.goaa.aero/airport-business/small-business/local-developing-business-ldb-program/ https://web.goaa.aero/airport-business/small-business/local-developing-business-ldb-program/ https://web.goaa.aero/airport-business/small-business/veteran-business-enterprise-vbe-program-for-non-federal-projects/ https://web.goaa.aero/airport-business/small-business/veteran-business-enterprise-vbe-program-for-non-federal-projects/

g. Prior to and after the Responses are opened and prior to an award of the

Contract, the Aviation Authority may request, receive and consider omitted and supplemental information from the Respondents as to the certification of

Respondents, if applicable, and of any Respondent’s Subcontractor, supplier or joint venture in order to determine LDB status.

h. The successful Respondent shall enter into subcontract(s)/purchase orders with the LDB(s) identified in the Respondent's Response documents which the

Aviation Authority relied upon in awarding this Contract, subject only to the

Aviation Authority’s right to approve all Sub-Contractor. The contractual arrangements with the LDB(s) shall incorporate such reasonable terms as are required to complete the work described therein while furthering the Aviation

Authority's LDB policy. The successful Respondent must submit copies of the signed subcontract(s)/purchase order(s) to the Office of Business Opportunity and Exchange for each LDB prior to commencement of performance under this

Contract. Failure to enter into the subcontract(s)/purchase order(s) with the

LDBs identified in the Respondent’s Response documents or failure to submit copies of the signed subcontract(s)/purchase order(s) may result in loss of the award to Respondent.

i. A Respondent shall not breach any of its obligations with the LDBs. In the event

Respondent desires to terminate or replace a LDBs, Respondent shall promptly notify the Aviation Authority of the impending termination, the reason for the termination and obtain the Aviation Authority's approval prior to proceeding with the termination. Following the termination Respondent shall replace the terminated LDB(s) with another LDB(s). If the Respondent is unable to utilize another LDB for performance of that portion of this Contract, the Respondent shall provide the Aviation Authority with documentation, in a form satisfactory to the Aviation Authority, showing that it is not possible to replace the terminated

LDB(s) with another LDB. The LDB percentage for participation must not decrease below the percentage proposed during the term of the Contract.

j. The successful Respondent shall submit to the Aviation Authority a Disbursement

Form with each invoice submitted for payment, indicating the amount of money spent with each LDB since the previous invoice.

k. Failure to carry out the requirements set forth herein or the commitments made by the Respondent (e.g. failure to subcontract with and use LDB(s), to pay

LDB(s) as committed in the Response documents, the failure to promptly pay

LDB(s) Sub-Contractors shall constitute a breach by the Respondent of this

Contract and may result in termination of the Contract by the Aviation Authority or such other remedy as the Aviation Authority deems appropriate. Additionally, Contractor is reminded two or more failures to satisfy the requirements set forth herein or the commitments made by Respondent may result in debarment under the Aviation Authority’s Debarment of Contractors Policy 130.04.

l. Compliance with the LDB policy of the Aviation Authority does not relieve

Respondents of the equal employment opportunity obligations under state and

Federal laws and regulations.

m. In addition, please refer to Policy and Procedure Manual 1200.01 - Local

Developing Business (LDB) Program. https://web.goaa.aero/airport-business/policies/?category=Business+Opportunity+and+Exchange

4.2. Good Faith Effort Requirements

a. If the Respondent fails to meet the LDB Participation Goal, the Aviation Authority will require Respondent to submit evidence of good faith efforts within two (2) business days of request; such evidence may include, but is not limited to the following:

b. Indicating the name and title of the person responsible for the Respondent’s good faith efforts to reach the participation goal;

c. Provide evidence of attendance at Pre-Submittal Meeting, if any, scheduled by the Aviation Authority to inform LDB firms of subcontracting opportunities under a given Contract;

d. Provide a list of LDB firms contacted;

e. Provide copies of written correspondence to LDB firms that their Response is being solicited, as well as certified return receipts to prove receipt or the reason for non-delivery;

f. Provide evidence of information provided to the LDB firms about the specific work the Contractor intends to subcontract;

g. Provide evidence of information provided to LDB firms on bonding and insurance requirements;

h. Provide copies of advertisements in general circulation media, trade association publications, and focused media advertising for LDB firms interested in subcontracting;

i. Provide evidence that Respondent provided interested LDB firms with assistance in reviewing the Contract plans, specifications, and the terms and conditions of the general Contract, subcontract and addenda;

j. Providing evidence that the Respondent provided LDB firms prompt notice of addenda affecting specific trade Contractors;

https://web.goaa.aero/airport-business/policies/?category=Business+Opportunity+and+Exchange https://web.goaa.aero/airport-business/policies/?category=Business+Opportunity+and+Exchange

k. Provide evidence that Respondent made follow-up inquiries after initial solicitations of interest from LDB firms. Respondent shall maintain documentation of the date, time and name of individuals contacted. A telephone log is acceptable documentation of this activity;

l. Provide a list of quotes submitted by LDB firms;

m. Provide documentation as to why LDB firms were not utilized;

n. In those instances where a majority Subcontractor is selected for a scope of work for which LDB Responses were submitted, the Respondent shall submit records of all quotations received from LDB firms and from the selected majority

Subcontractor, and provide an explanation of the reasons why the LDB firms will not be used during the course of the Contract. Receipt of a lower price quotation from a non LDB firm prior to or at the time of Solicitation Opening will not in itself excuse a Respondent’s failure to meet participation goals. It is incumbent upon the Respondent to demonstrate that LDB firms were not rejected as unqualified without a thorough and documented investigation of their capabilities and capacity.

5. SCOPE OF WORK / SPECIFICATIONS

5.1. Scope of Work Overview

The Contractor shall provide all labor, supervision, equipment, tools, janitorial cleaning supplies, supplies (except hand soap and trash liners), paper products (except paper towels and toilet tissue), fuel, oil, lubricants, uniforms and all other items necessary or proper for, or incidental to, performing Satellite Building janitorial services identified in the attached Janitorial Cleaning Sheets and Reports (exhibits), located at the Orlando

International Airport (MCO) and the Orlando Executive Airport (ORL).

5.2. Definitions

A copy of the commonly used term Definitions will also be available as an Exhibit with this solicitation.

a. CONTRACT DISCREPANCY REPORT (CDR) - When the Contractor’s work is unsatisfactory, the Defect(s) will be noted using a CDR form. The Contractor shall re-perform the work the following work day for Daily Cleaning, for Project

Cleaning and Additional Services, following receipt of the CDR to re-perform the work (unless the work is of the type that cannot be re-performed) properly in order to avoid a deduction being taken from the payments due the Contractor hereunder. If the Contractor fails to correct the Defect within the time allotted the CDR will be duly noted and a deduction from the payment due the Contractor will be authorized. (See Section 5.26).

b. DAILY – A twenty-four (24) hour period beginning at 12:00 a.m. EST and ending at 11:59 p.m. EST.

c. DEFECT - A service output that does not meet the standard of performance specified in the Contract for that service. For example, failure to meet the quality standard of Daily Cleaning may be a Defect, failure to meet the quality standard of, Cycle Cleaning may be a Defect, and so forth.

d. PERFORMANCE REQUIREMENT - The point that divides acceptable and unacceptable performance of a task according to the performance requirement summary. It is the number or percentage of Defects that is deemed acceptable.

e. PERFORMANCE REQUIREMENTS SUMMARY (PRS) - A listing of the service outputs under the Contract that are to be evaluated on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

f. PERFORMANCE WORK STATEMENT (PWS) – A PWS takes the place of the technical specification in a performance based service contract. It focuses on

Contractor output using measurable performance standards and Contractor quality control rather than processes and detailed work instructions.

g. PERIODIC SURVEILLANCE - The QAE shall hold unannounced inspections from time to time, at any time and any number of times.

h. QUALITY ASSURANCE - A planned and systematic pattern of all actions necessary to provide confidence that adequate requirements are established;

products and services conform to established requirements; and satisfactory performance is achieved. Quality assurance refers to actions by the Authority.

i. QUALITY ASSURANCE EVALUATOR (QAE) - A functionally qualified person who performs quality assurance functions for a Contracted service.

j. QUALITY CONTROL - Those actions taken by a Contractor to control the production of outputs to ensure that they conform to the Contract requirements.

k. UNACCEPTABLE CONDITION(S) - A condition that does not conform to quality standards but may be re-performed to conform to quality standard.

5.3. Terminology for Janitorial Cleaning

a. ADHERED SOIL - Any foreign particles either solid or liquid that are adhered to the surface, (E.g. oil, water, dried mud, caked oil absorbent compound).

b. AOA - Aircraft Operating Area.

c. BACTERICIDAL - Kills all bacteria

d. BACTERIOSTATIC - Prevents the growth of bacteria.

e. CLEAN - The washing and removal of any and all loose, adhered and impregnated matter

f. CYCLE CLEANING - The periodic services that are intended to clean to a "like new" condition. This service includes, but is not limited to, high dusting, wall washing, steam cleaning, and other detailed services not included in daily cleaning or policing.

g. DEBRIS - In general any relatively large construction or crating items that have been discarded. (E.g. pieces of crating, nuts, bolts, pieces of metal, lumber, rocks, bricks, etc.).

h. DIRT - Any foreign matter, solid or liquid that has not adhered to a surface area.

i. DRESSING - The generic name for any surface or penetrating covering, liquid or paste form (E.g. carnauba products, resins, lacquers, finishes, pigments, etc.)

either water, oil or solvent base.

j. DUST (VERB) - The removal of all loose dirt, dust and soil particles from the ceiling to floor surfaces, inclusive of walls and partitions.

k. FACILITY - All buildings and grounds and all their component parts that comprise the Orlando International Airport complex.

l. FLOOR - A specific level of a building.

m. FLOOR CARE - The periodic services that are intended to clean to a "like new" condition. This service includes, but is not limited to, carpet extraction, steam cleaning, dressing CVT and other detailed services not included in daily cleaning, cycle cleaning, or policing.

n. FREQUENCY - The frequency field of information is found in "Exhibit 1 - Satellite

Buildings Janitorial Services Mapbook"

o. FURNISHINGS - Includes mobile or fixed items in an area; such as tables, chairs, planters, desks, ashtrays, cabinets, clocks, bookcases, couches, water fountains, telephones, trash cans, etc.

p. GLASS / PARTITIONS AND DOORS - Walls, doors and vertical surfaces that are manufactured out of Corian, stainless steel, plastic laminate, glass etc.

q. HORIZONTAL SURFACES - The horizontal surfaces on furnishings, partitions and walls.

r. HYDROPHILIC - Soils that can be dissolved by water.

s. HYDROPHOBIC - Soils that resist the solvent action of water.

t. IMPREGNATED SOIL - Adhered soil that has penetrated into the matrix or the

"pores" of the surface and as such requires different methodologies or the same methodologies and more vigorous technologies to remove it. (Heel marks, stains, paints, markers etc.).

u. LITES - Glass panes.

v. LITTER - In general, any relatively large manufactured items or the remains of any activity that have been discarded (E.g. newspaper, bags, cans, cardboard, cuttings, etc.).

w. LOCATION # - The unique identifying number given to each area that designates its proximity relationship within each Sheet (exhibit).

x. LOOSE SOIL - Any foreign particles, small in size, solid or liquid in state that are not adhered to the surface (E.g. silicates, loam, aggregate, water, dust, litter etc.).

y. MATERIAL (CLEANING) - Items that are not dispensed with each application

(e.g. rags, mops, brooms, etc.).

z. MONITOR - To observe and evaluate the effectiveness of an effort through a formalized procedure.

aa. MULLIONS - Vertical cross bars in a window or curtain wall.

bb. MUNTINS - Horizontal cross bars in a window or curtain wall.

cc. PILE LIFTER - High powered vacuum cleaner utilized to deep clean the carpet fibers and restore the pile to its original height.

dd. POLICING – Various routine services performed one or more times a day that are intended to be supplemental to the daily cleaning service in order to maintain the desired level of cleanliness consistently through-out the 8 hour period that the building is open to the public.

ee. POWER SCRUB - The use of automatic commercial equipment that is designed to scrub and remove adhered and impregnated soil from hard surface floors.

ff. PREVENTIVE MAINTENANCE - Those work requirements that can be forecasted, the accomplishment of which, at the appropriate time, will diminish the amount of subsequent work, which would otherwise be required.

gg. SANITATION MAINTENANCE - The generic term which is intended to include all interior-cleaning requirements.

hh. SCRUBBING - This is a generalized term, which gets its name from the process performed. Its thrust is to dislodge adhered and impregnated soil utilizing the methodologies of abrasion, detergency and solvency.

ii. SEALER - A particular form of dressing that is designed to perform the specific task of filling in the matrix of a material or surface abrasions or inherent porosity of the substance.

jj. SHIFT - Refers to an 8-hour time frame within a 24-hour period.

kk. SIDEWALK - The traffic area, raised or surface level where passengers, non-production personnel or production personnel not acting in the performance of a job function are directed to use.

ll. SOLVENT - Liquid media that has the property of being able to assimilate solids into suspension or solution.

mm. SUPPLIES - Items that are dispensed with each application. (E.g. soap, wax, lubricants, etc.).

nn. SWEEPING - A generalized term which is intended to signify the moving of all

"loose" type soil regardless of the size of the particle (except that size that is normally removed by a filtration process to another area where it is removed). It is usually accomplished manually by a broom and vacuum combination.

oo. TRASH - Debris, litter and any item or matter left in any area.

pp. TRASH PICKUP – Removal of debris, litter and any item or matter left in any area.

qq. TWO DAY TRASH REMOVAL – Includes trash pickup, removal and cleaning breakroom and restrooms (2 days of trash pickup, however it is not the complete daily cleaning), recycling, debris pick-up, removal, restroom restocking and restroom cleaning.

rr. VACUUMING - The generic term which denotes the category of technologies which incorporate the methodology of absorption utilizing mechanical…