Key West PWS - 20 May 26_REV1.pdf

PERFORMANCE WORK STATEMENT

FOR DIAL TONE SERVICES

NAVAL AIR STATION KEY WEST, FL

PART 1

GENERAL INFORMATION

1. General. This is a contract to provide an IP based phone system via Central Office based dial tone facilities to

Naval Air Station (NAS) Key West, Florida (FL) and its surrounding areas.

1.1 Background. Telephone and data communications services are provided to the NAS Key West, FL and tenant commands at this location by the Naval Computer and Telecommunications Area Master Station, Atlantic

(NCTAMS LANT) Base Communications Office (BCO).

1.2 Objectives. The objective of this contract is to define the requirements for the Vendor to Engineer, Furnish, Install, and Test (EFI&T) a turn-key IP based telephone solution. This solution will support approximately 1,253 core users at Naval Air Station Key West. The contract shall also include a separately priced requirement for approximately 757 users at Joint Interagency Task Force (JIATF) South, which will be transitioned off this contract no later than 30 September 2026.

1.3 Scope. The primary scope of this contract is for the Vendor to maintain approximately 2000 telephone numbers at this location. These services are delivered to the Rate Demarcation Point (RDP) locations in multiple buildings on base and surrounding locations. This will be separated into two distinct groups:

1.3.1 Base Requirement: Approximately 1,253 telephone numbers for NAS Key West.

1.3.2 JIATF Requirement: A separately priced group of 747 telephone numbers for JIATF South personnel.

1.3.3 The Vendor shall set aside these blocks of numbers for NAS Key West. The following is a list of telephone numbers reserved for use at NCTAMS LANT BCO Key West that shall be provided by the Vendor:

1.3.3.1 NAS Key West Reserved Numbers: The following telephone numbers are reserved for use at NCTAMS

LANT BCO Key West:

305-293-2000 through 305-293-2024 305-293-4700 through 305-293-4731 305-293-5427 through 305-293-5427

305-293-2026 through 305-293-2033 305-293-4734 through 305-293-4759 305-293-5431 through 305-293-5438

305-293-2035 through 305-293-2041 305-293-4761 through 305-293-4767 305-293-5440 through 305-293-5440

305-293-2043 through 305-293-2053 305-293-4769 through 305-293-4778 305-293-5442 through 305-293-5443

305-293-2056 through 305-293-2128 305-293-4780 through 305-293-4781 305-293-5445 through 305-293-5447

305-293-2130 through 305-293-2489 305-293-4783 through 305-293-4786 305-293-5449 through 305-293-5455

305-293-2491 through 305-293-2508 305-293-4788 through 305-293-4789 305-293-5458 through 305-293-5459

305-293-2510 through 305-293-2543 305-293-4791 through 305-293-4872 305-293-5461 through 305-293-5463

305-293-2545 through 305-293-2574 305-293-4878 through 305-293-4880 305-293-5465 through 305-293-5466

305-293-2576 through 305-293-2748 305-293-4882 through 305-293-4893 305-293-5469 through 305-293-5471

305-293-2750 through 305-293-2878 305-293-5000 through 305-293-5009 305-293-5473 through 305-293-5475

305-293-2880 through 305-293-2897 305-293-5011 through 305-293-5028 305-293-5477 through 305-293-5480

305-293-2900 through 305-293-2909 305-293-5100 through 305-293-5110 305-293-5482 through 305-293-5505

305-293-2911 through 305-293-2915 305-293-5139 through 305-293-5142 305-293-5507 through 305-293-5509

305-293-2917 through 305-293-2920 305-293-5171 through 305-293-5175 305-293-5512 through 305-293-5531

305-293-2922 through 305-293-2956 305-293-5199 through 305-293-5202 305-293-5533 through 305-293-5533

305-293-2958 through 305-293-2961 305-293-5204 through 305-293-5204 305-293-5535 through 305-293-5544

305-293-2963 through 305-293-2999 305-293-5206 through 305-293-5208 305-293-5546 through 305-293-5547

305-293-3106 through 305-293-3113 305-293-5210 through 305-293-5214 305-293-5549 through 305-293-5550

305-293-3115 through 305-293-3134 305-293-5218 through 305-293-5227 305-293-5552 through 305-293-5552

305-293-3136 through 305-293-3170 305-293-5229 through 305-293-5229 305-293-5554 through 305-293-5554

305-293-3172 through 305-293-3189 305-293-5231 through 305-293-5238 305-293-5556 through 305-293-5566

305-293-3191 through 305-293-3295 305-293-5241 through 305-293-5244 305-293-5568 through 305-293-5576

305-293-3333 through 305-293-3334 305-293-5246 through 305-293-5248 305-293-5578 through 305-293-5590

305-293-3404 through 305-293-3415 305-293-5250 through 305-293-5268 305-293-5592 through 305-293-5596

305-293-3471 through 305-293-3472 305-293-5270 through 305-293-5276 305-293-5598 through 305-293-5600

305-293-3531 through 305-293-3551 305-293-5279 through 305-293-5299 305-293-5602 through 305-293-5602

305-293-3770 through 305-293-3778 305-293-5301 through 305-293-5304 305-293-5604 through 305-293-5605

305-293-3800 through 305-293-3843 305-293-5306 through 305-293-5310 305-293-5607 through 305-293-5612

305-293-3845 through 305-293-3971 305-293-5312 through 305-293-5317 305-293-5614 through 305-293-5618

305-293-3973 through 305-293-3982 305-293-5319 through 305-293-5320 305-293-5621 through 305-293-5623

305-293-4100 through 305-293-4143 305-293-5322 through 305-293-5326 305-293-5625 through 305-293-5629

305-293-4147 through 305-293-4170 305-293-5328 through 305-293-5337 305-293-5632 through 305-293-5632

305-293-4172 through 305-293-4242 305-293-5339 through 305-293-5350 305-293-5637 through 305-293-5649

305-293-4300 through 305-293-4648 305-293-5352 through 305-293-5369 305-293-5651 through 305-293-5655

305-293-4648 through 305-293-4648 305-293-5371 through 305-293-5390 305-293-5657 through 305-293-5657

305-293-4648 through 305-293-4648 305-293-5393 through 305-293-5410 305-293-5659 through 305-293-5676

305-293-4648 through 305-293-4648 305-293-5412 through 305-293-5412 305-293-3102

305-293-3308 305-293-3318 305-293-3450

305-293-3499 305-293-3602 305-293-3700

305-293-5177 305-293-5179 305-293-9956

1.3.3.2 JIATF South Requirement: This requirement consists of one (1) T-1 circuit, three (3) Primary Rate Interfaces

(PRIs), and the telephone numbers listed below.

(305) 293-2025 (305) 293-5413 (305) 293-5577

(305) 293-2034 (305) 293-5422 (305) 293-5591

(305) 293-2042 (305) 293-5424 (305) 293-5597

(305) 293-2129 (305) 293-5426 (305) 293-5601

(305) 293-2490 (305) 293-5428 (305) 293-5603

(305) 293-2509 (305) 293-5429 (305) 293-5606

(305) 293-2544 (305) 293-5430 (305) 293-5613

(305) 293-2910 (305) 293-5439 (305) 293-5620

(305) 293-2916 (305) 293-5441 (305) 293-5630

(305) 293-2921 (305) 293-5444 (305) 293-5631

(305) 293-3135 (305) 293-5448 (305) 293-5633

(305) 293-3844 (305) 293-5456 (305) 293-5634

(305) 293-4144 (305) 293-5457 (305) 293-5635

(305) 293-4145 (305) 293-5460 (305) 293-5636

(305) 293-4146 (305) 293-5464 (305) 293-5656

(305) 293-4171 (305) 293-5467 (305) 293-5658

(305) 293-4732 (305) 293-5468 (305) 293-5677

(305) 293-4733 (305) 293-5472 (305) 293-5695

(305) 293-4760 (305) 293-5476 (305) 293-5700

(305) 293-4768 (305) 293-5481 (305) 293-5702

(305) 293-4779 (305) 293-5506 (305) 293-5703

(305) 293-4782 (305) 293-5510 (305) 293-5718

(305) 293-4787 (305) 293-5511 (305) 293-5719

(305) 293-4790 (305) 293-5532 (305) 293-5721

(305) 293-4873 (305) 293-5534 (305) 293-5723

(305) 293-4874 (305) 293-5545 (305) 293-5730

(305) 293-4875 (305) 293-5548 (305) 293-5736

(305) 293-4876 (305) 293-5551 (305) 293-5737

(305) 293-4877 (305) 293-5553 (305) 293-5739

(305) 293-4881 (305) 293-5555 (305) 293-5745

(305) 293-5029 (305) 293-5567 (305) 293-5778

(305) 293-2025 (305) 293-5413 (305) 293-5577

(305) 293-2034 (305) 293-5422 (305) 293-5591

(305) 293-2042 (305) 293-5424 (305) 293-5597

(305) 293-2129 (305) 293-5426 (305) 293-5601

(305) 293-2490 (305) 293-5428 (305) 293-5603

(305) 293-2509 (305) 293-5429 (305) 293-5606

(305) 293-2544 (305) 293-5430 (305) 293-5613

(305) 293-2910 (305) 293-5439 (305) 293-5620

(305) 293-2916 (305) 293-5441 (305) 293-5630

(305) 293-2921 (305) 293-5444 (305) 293-5631

(305) 293-3135 (305) 293-5448 (305) 293-5633

(305) 293-3844 (305) 293-5456 (305) 293-5634

(305) 293-4144 (305) 293-5457 (305) 293-5635

(305) 293-4145 (305) 293-5460 (305) 293-5636

(305) 293-4146 (305) 293-5464 (305) 293-5656

(305) 293-4171 (305) 293-5467 (305) 293-5658

(305) 293-4732 (305) 293-5468 (305) 293-5677

(305) 293-4733 (305) 293-5472 (305) 293-5695

(305) 293-4760 (305) 293-5476 (305) 293-5700

(305) 293-4768 (305) 293-5481 (305) 293-5702

(305) 293-4779 (305) 293-5506 (305) 293-5703

(305) 293-4782 (305) 293-5510 (305) 293-5718

(305) 293-4787 (305) 293-5511 (305) 293-5719

1.4 Period of Performance.

The Period of Performance for this contract consists of an eight (8) month base period and one (1) four (4) month option period. The option period may be exercised at the discretion of the Government. The period of performance shall read as follows:

Base Period: 01 June 2026 – 31 January 2027

Option Period I: 01 February 2025 – 31 May 2027

FAR 52.217-8, if applicable:

1.5 Service Performance. The Vendor shall provide uninterrupted performance of all tasks defined within the

Performance Work Statement. The Vendor shall conduct operations to ensure the least possible interference with normal operations of the activity and shall coordinate work with Government personnel to minimize disruption.

1.6 Place of Performance. Services required by this contract shall be performed at NAS Key West, FL including

Trumbo Point, Boca Chica, Sigsbee, Branch Health Clinic Key West and Truman Annex.

1.6.1 COR. The Contracting Officer Representative (COR) monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Ensure the Vendor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Vendor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications;

monitor Vendor's performance and notify both the Contracting Officer (KO) and Vendor of any deficiencies;

coordinate availability of Government furnished property; and provide site entry of Vendor personnel. The COR is not authorized to change any of the terms and conditions of the resulting contract. The Vendor shall coordinate and obtain prior approval from the COR for all delivery, truck loading and unloading, the positioning and use of any heavy equipment, commencing any work, and all other issues. The COR is responsible for the scheduling and coordination of all work to be accomplished as required per this specification.

Contracting Officer Representative (COR):

Mrs. Shannon Cox

904-542-8367 shannon.c.cox.civ@us.navy.mil mailto:shannon.c.cox.civ@us.navy.mil

1.6.2 Corrective Actions. At any time it is determined by the KO that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, immediate action shall be taken by the Vendor to correct the deficiency. If a Contract Discrepancy Report (CDR) is issued, the

Vendor shall develop a Corrective Action Plan (CAP) which identifies the root cause, corrective action (CA) for the root cause, CA for the specific non-conformance and CA to the root cause to prevent recurrence, and a corrective action including the timeline for completion.

1.7 Security Access. The Vendor and all associated Vendor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures provided by the

Government. The Vendor shall also provide all information required for background checks to meet installation access requirements to be accomplished by NAS Key West, FL Base Security Office prior to obtaining base access.

The Vendor workforce shall comply with all personal identity verification requirements as directed by DoD, Department of the Navy (DoN), and/or local policy.

1.8 Defense Biometric Identification System (DBIDS). Defense Biometric Identification System (DBIDS) increases installation security and communications by receiving frequent database updates on changes to personnel/credential status, law enforcement warrants, lost/stolen cards, and force protection conditions. The system provides a continuous vetting anytime the DBIDS card is scanned at an installation entry point.

If you currently have a Navy Commercial Access Control System (NCACS) card, the following is required to get a

DBIDS credential:

▪ Present your NCACS Card and a completed copy of the SECNAV FORM 5512/1 to the base Visitor

Control Center (VCC) representative.

▪ The VCC will pull up your information in the computer, ensuring all information is current and correct.

▪ Once your information is validated, a temporary DBIDS credential is provided.

▪ Your temporary credential will have an expiration date, prior to which you will need to obtain your permanent DBIDS credential (~ 180 days).

▪ For each additional U.S. Navy installation to which you need access, the first time you visit you only need to bring your DBIDS credential and statement of purpose for base access when arriving at the VCC.

▪ The representative will enter base access authorization and then you may proceed to work.

If you do NOT have an NCACS Card, the following is required to obtain a DBIDS credential:

▪ Present a letter or official document from my Government sponsoring organization that provides the purpose for your access.

▪ Present valid identification, such as a passport or Real ID Act-compliant state driver's license

PART 2

DEFINITIONS, ACRONYMS & ABBREVIATIONS

2. Acronyms.

• ALI Automatic Location Identifier

• ANSI American National Standards Institute Standards

• APL Approved Products List

• ANI Automatic Number Identification

• ARS Auto Route Selector

• BRI Basic Rate Interface

• BCO Base Communications Office

• CDR Contract Discrepancy Report

• CLIN Contract Line Item Number

• CMR Contract Manpower Reporting

• COR Contracting Officer’s Representative

• DISA Defense Information Systems Agency

• DISN Defense Information System Network

• DoD Department of Defense

• DoN Department of the Navy

• EIS Enterprise Infrastructure Solutions

• IA Information Assurance

• ISDN Integrated Services Digital Network

• JITC Joint Interoperability Test Center

• KO Contracting Officer

• LATA Local Access and Transport Area

• NAVOSH Navy Occupational Safety and Health Program

• NCTAMS LANT Naval Computer and Telecommunication Area Master Station Atlantic

• NEC National Electrical Code

• NESC National Electrical Safety Code

• NFPA National Fire Protection Association Codes and Standards

• OSHA Occupational Safety and Health Administration General

Industry Standards

• PIC Prescribed Interexchange Carrier

• PIEE Procurement Integrated Enterprise Environment

• PTSN Public Switched Telephone Network

• PWS Performance Work Statement

• QA Quality Assurance

• QASP Quality Assurance Surveillance Plan

• QC Quality Control

• RDP Rate Demarcation Point

• RMS Routing Management System

• STIG Security Technical Implementation Guide

• VCC Visitor Control Center

• VOIP Voice over Internet Protocol

• WAWF Wide Area Workflow

PART 3

GOVERNMENT FURNISHED EQUIPMENT AND SERVICES

3. Government Furnished Items and Services.

3.1 Services. The Government will provide services to facilitate Vendor access to NAS Key West and surrounding areas.

PART 4

VENDOR FURNISHED ITEMS

4. Vendor Furnished Items and Responsibilities.

4.1. Vendor Furnished Items. The Vendor shall provide reserved telephone numbers within the 293 exchange of area code 305 (section 1.3) and shall have the capability to place 7-digit dialed, in-house calls between these 293 telephone numbers.

4.1.1. The vendor shall provide and install all necessary equipment of the upgrade system solution that is in compliance with the latest version of the Department of Defense (DoD) Unified Communications Requirements

(UCR), Security Technical Implementation Guide (STIG), and Military Unique Deployment Guide (MUDG). The vendor shall ensure all purchased equipment must be on the DoDIN Approved Products List (APL). The proposed solution will be compliant with UCR 2013 and shall conform to applicable AFI 33-111 requirements (dialing plan, voice mail, security, etc).

4.2 Access. Provide access for calling within the local area where Message Units/Minutes of Use apply. Provide a local calling plan based on Minutes of Use whereby local calls are billed on a per minute basis at a firm fixed price, with reductions by volume. Where applicable, the Vendor shall provide a rate schedule (e.g. rate groups based on mileage), except where reduction by volume applies.

4.2.1. The Vendor shall provide access to long distance service using an approved DoD Long Distance Service.

Initiate a Prescribed Interexchange Carrier (PIC) freeze, as PIC changes are not allowed except by order from the

BCO.

4.2.2. E911 Service. The Vendor shall provide E911 Automatic Number Identification (ANI) and Automatic

Location Identifier (ALI) data to the Navy 911 Routing Management Service (911-RMS) gateway as was working in the contract previous to this.

4.2.3. E988 Service. The contract shall provide E988 Automatic Number Identification (ANI) and Automatic

Location Identifier (ALI) data to the Suicide Prevention Hotline.

4.2.4. The following table provides a list of Class of Service (CoS) capabilities for the originator and terminate of calls. The Vendor shall create the ability for the Government to change the CoS on lines to one of the following options.

Class of

Service

Intra Calls Local

Calls

Long

Distance

DOMESTIC

US ONLY

(DISA EIS)

Long Distance

INTERNATIONAL

(GSA Schedule 70) dialing

Outbound Call

Blocking

1 X X N/A

2 X X N/A

3 X X X X X

4 X X X X X

5 X X X X X X

6 X X X X X X

7 X X X X X

4.2.5 Intra Calls dialing means four digit dialing between Call stations.

4.2.6 Local Calls means band A and B Local Access and Transport Area (LATA), or calls that leave the four digit pool but are not routed over the long distance network. Local and Long Distance calls are accessed when the users dials 9 to signal to the Auto Route Selector (ARS) that the call is meant for the Public Switched Telephone Network

(PSTN).

4.2.7 Long Distance refers to calls that leave the seven digit dialing and terminate in band C or outside of the LATA.

As the contract starts, these calls are routed to the Prescribed Interexchange Carrier (PIC) code ‘0222’ to the

Defense Information Systems Agency (DISA) Enterprise Infrastructure Solutions (EIS) network as required by the

DISA EIS Contract. Local and Long Distance calls are accessed when the users dials 6 to signal to the Auto Route

Selector (ARS) that the call is meant for the Public Switched Telephone Network (PSTN).

4.2.8 911 dialing refers to the ability of a user to go off hook and send the three digit “911” dial string to be routed to the Public Safety Answering Point (PSAP) via the PSTN according to the configuration of the originating line. This requirement specifically means there is no other digits that are required to be dialed before the call is routed correctly by the calling system. The result should be identical to what happens when a user dials 9 to tell the ARS the call routes to the PSTN and then dials 911.

4.2.9 988 dialing refers to the ability of a user to go off hook and send the three digit “988” dial string to be routed to the Suicide Prevention Hotline via the PSTN according to the configuration of the originating line. This requirement specifically means there is no other digits that are required to be dialed before the call is routed correctly by the system. The result should be identical to what happens when a user dials 9 to tell the ARS the call routes to the

PSTN and then dials 988.

4.2.10. Outbound call blocking refers to the Vendor restricting the originating station from being able to initiate calls to numbers that are prohibited as outlined in the following subsections. The Government may request changes to the blocking programming via a change order.

4.2.11 Protection from other standard forms of Phone Fraud not listed above.

4.3 Service Features. The following service features shall be provided for the entire common block and activated by the Government when required, depending on the type of service:

Call Diverting

Call Forwarding All Calls

Call Forwarding Busy

Call Forwarding Don’t Answer

Call Hold

Call Pickup

Call Transfer (INTRA) Deluxe

Call Inter Deluxe

Call Waiting

Call Trace (Trace the source of incoming calls)

Conference Calling Three Way

Consultation Hold

Direct Inward Dialing

Direct Outward Dialing

Directory Listing

Distinctive Ringing and Call Waiting Tone

End-to-End Signaling

Equal Access for Inter MSA Calls

Hunting Arrangements

Intercom Calling

Message Waiting Indicator – Audible

Night Answer

Speed Calling – Long/Short

Touch Tone

Usage Billing by Line Number

Call Screening

4.3.1 Calling capabilities shall include:

a) "Common Equipment" (Central Office memory utilized to provide Automatic Route Selection)

b) "Pattern" (choices available for completion of long distance calls as relates to call routing i.e., an approved DoD Long Distance Service provider plus Direct Distance Dialing, etc.), c) "Only, per Pattern"

(when Automatic Route Selection uses the area code only to determine if call is unauthorized and should be blocked),

d) "Per Number Plan Area and Central Office Codes, per Pattern" (ARS uses area code and first three digits of phone number to determine if call is unauthorized and should be blocked),

e) "Adds deletes or changes in number of plans of routes" (the cost of making changes in "Only, per Pattern" and "Per Number Plan Area and Central Office Codes, per Pattern"),

f) "Adds, deletes, or changes in Number Plan or Central Office routing per Code per pattern group" (cost of making change in "Pattern" above).

4.3.2 Telephone Lines/RDP Optimization. Vendor shall monitor line utilization and ensure lines and circuits are available at the RDPs to meet operational requirements. The COR will notify the vendor in advance of unusually large requirements. Vendor shall tag (record) cable terminations and cross connects at all RDPs at NAS Key West, FL.

4.3.3 System Administration. Telephony service shall include a Move, Add and Change (MAC) administration capability to make changes to line features at the customer administrator level as allowed within the system.

Equipment, software that is compatible with Government computers and systems, and training shall be provided at no cost to government.

4.3.4 Usage Data Collection. The Vendor shall use the appropriate equipment and resources required to ensure the capture of call detail records as necessary to complete the requirements enumerated elsewhere in this PWS. The

Vendor shall be ready at the start of the contract to capture and provide the date, time, duration, originating number, terminating number, and cost of each toll call that is not billed through the General Service Administration (GSA)

Schedule 70 (HC101318A0004) long distance account. The Vendor shall be able to capture malicious call trace data for use by law enforcement and other authorized agencies for the purposes of investigations or in pursuit of malicious callers. Ideally, the data gathered provide the inbound calling data if requested by the Government. The

Vendor shall ensure that information is formatted using a text delimited, or fixed space method, or another method that is easily imported into Microsoft Office software for analysis. The data shall be provided via secure web portal.

The Government may allow the delivery of the data via mail.

4.4 Defense Switched Network Interoperability Requirements

4.4.1 Interoperability Requirements. The switch(es) to be used under this contract will be part of a joint use network that is required to comply with DOD interoperability policy. This policy states that primary switching facilities for installations’ long distance voice services. Hardware, software and firmware used for base switches serving as primary switching facilities are required to be certified as interoperable prior to use by the (Central Office) within the surrounding area from NAS Key West, FL. The Vendor shall provide and maintain the cable infrastructure delivering services to building RDP points located at each building throughout NAS Key West and surrounding areas. Lines shall be provisioned for “Touch Tone” dialing. The quantities of lines specified are approximate, and are subject to monthly review by the BCO and the Vendor. The quantities of lines will vary throughout the life of this contract. The Government has the right to remove services, at no cost, which are no longer required to support its mission. The Government will also add services under this contract as required by the mission, at the contract rate for the duration of the contract.

PART 5

SPECIFIC TASKS

5. General.

5.1 The SMIT vendor shall work in an integrated environment with the Navy to conduct site surveys, develop a

CONOPS, design the end-to-end solution, and develop a migration plan to support the following migration phase activities:

5.1.1 VoIP Service. Vendor shall replace existing TDM connectivity with VoIP for base-to-base as well as base-to-

Public Switched Telephone Network (PSTN).

5.1.2 Hosted Voicemail. Vendor shall provide hosted voicemail and auto-attendant tree services on a fixed rate variable rate cost CLIN.

5.1.3 The Vendor shall replace current local and long-distance billing.

5.1.4 The Vendor shall replace government management of carrier-provided trunks, if required.

5.1.5 The Vendor shall replace current Direct Inward Dialing (DID) charges.

5.1.6 The Vendor shall provide new SIP technology for concurrent calls to be shared across the sites.

5.1.7 The Vendor shall provide new enterprise-wide WAN reporting and analysis.

5.1.8 The Vendor shall provide administrator training and train-the-trainer training.

5.1.9 The Vendor shall install and support a lab to support the to-be installed environment.

5.1.10 The Vendor shall conduct engineering, testing, and accreditation activities to support the telephony solution connectivity on the NMCI Network. *Navy will support an IATO, if needed, to support the timeframe needed for the Centrex replacement.

5.1.11 The Vendor shall install gateways, session border controllers, and associated telephony platform components.

5.1.12 The Vendor shall integrate the telephony solution with Flank Speed Teams with the appropriate users ie..Teams solution will not be provided to US Army personnel, JIATF personnel, Commissary systems etc..

5.2 Joint Interoperability Test Center (JITC) certification and Information Assurance (IA) accreditation - The

Vendor shall provide a full and complete DISN JITC/IA solution. The Government will not use any hardware, software or firmware for primary switching facilities without an accompanying Joint Interoperability Certification

Letter or “intent-to-certify” document as evident by the product’s presence on the JITC Approved Products List

(APL). The Joint Interoperability certification and Information Assurance accreditation requirements shall apply throughout the life of this contract. The Vendor is responsible for maintaining current JITC certified and accredited configuration. This requirement is intended as a continuation of the status quo from the preceding contract configuration.

5.3 Telephone Number Management and Support. The government shall manage telephone number assignments for

NAS Key West, FL and surrounding areas from the blocks of numbers assigned to the Navy to support these facilities. The government shall assign telephone numbers as telephone lines are activated. The government shall remove numbers from service as associated telephone numbers are taken out of service.

5.4 Circuits

5.4.1 Analog Circuits. The Vendor shall provide an analog circuit service to the Government for the Federal

Aviation Administration (FAA) tower as identified in Appendix A at a monthly fixed rate. Analog circuit service shall include maintenance to conform to response and performance requirements. The quantities of analog circuits specified are approximate, and subject to monthly review by the BCO and the Vendor. The quantities of analog circuits may vary throughout the life of this contract. The Government has the right to remove circuits, at no cost, which are no longer required to support its mission. The Government may also add circuits under this contract as required by the mission, at the contract rate.

5.4.2 Digital Circuits. The Vendor shall provide 14 digital circuit service to the Government billed at a firm fixed price. Digital circuit service shall include maintenance to conform to response and performance requirements. The

Vendor shall support data rates from 56Kbps and higher. The quantities of digital circuits specified are approximate, and subject to monthly review by the BCO and the vendor. The quantities of digital circuits may vary throughout the life of this contract. The Government has the right to remove circuits, at no cost, which are no longer required to support its mission. The Government may also add circuits under this contract as required by the mission, at the contract rate.

5.4.3 High Capacity Digital Circuits. The Vendor shall provide 12 high capacity (T1/DS1) digital circuit service to the Government for existing circuits at a monthly fixed rate. High capacity digital circuit service shall include maintenance to conform to response and performance requirements. The quantities of T1/DS1 circuits specified are approximate, and subject to monthly review by the BCO and the Vendor. The quantities of high capacity digital circuits may vary throughout the life of this contract. The Government has the right to remove circuits, at no cost, which are no longer required to support its mission. The Government may also add circuits under this contract as required by the mission, at the contract rate. High Capacity circuits are ordered such that there are two termination points, both within the NAS Key West, FL and surrounding areas. These circuits shall not be “long haul” circuits that terminate at a customer premise other than NAS Key West, FL and surrounding areas. Circuit requirements that do not meet the specifications of this paragraph, or that are not eligible for the fixed rate pricing of this contract will be provisioned through other Government contracts.

5.4.5 The Vendor will typically be required to provide services to the RDP located in the building where the service is needed. The Government may elect to order inside wire support to the customer jack beside the desk. The Vendor shall deliver such services on a fixed rate, variable cost CLIN.

5.5 Transition Support. The Vendor shall support the transition from the current contract to this contract to include maintaining the Vendor owned JITC certified platforms and implementation of call detail reporting, ordering, billing and other processes defined or implied in this PWS. The Vendor shall complete transition and migration in a timely manner.

5.6 The Vendor shall prepare and maintain plans, procedures, network configuration, and other related aspects of services related to this contract to permit an orderly turnover at the end of the contract. Thirty days prior to scheduled completion of the final period of performance, the aforementioned information shall be incorporated into a phase-out plan. Phase-out plan shall include provisions for completion of appropriate Vendor responsibilities.

5.7 Billing and Invoicing

5.7.1 The Vendor shall bill in arrears on a monthly basis. Invoices for all contracted services shall be submitted monthly into the Procurement Integrated Enterprise Environment website

(https://cac.piee.eb.mil/xhtml/auth/home/home.xhtml) using Wide Area Workflow (WAWF) application. The

Vendor shall submit a complete accounting of the costs that are submitted into WAWF. The file may be transferred to the Government either as an attachment to the invoice in WAWF.

5.7.2. The Vendor will be responsible for providing charges to the correct customer and vendor. The Government is only responsible for contractual billing with the Vendor and not charges occurred with Subvendors requested by the

Vendor for telecommunications services and equipment.

5.7.3. The Government shall receive a detailed monthly bill from the Vendor. In the event of adjustments for the service established or discontinued in any billing period, the charge will be prorated to the number of days based on a 30-day month.

5.7.4 For one-time non-recurring charges, the Vendor shall ensure that the invoices reflect the Vendor’s actual charges for a specific service order. The Government will not pay any charges that are not agreed upon between the

Vendor and the appointed COR, and that are not specifically documented in the service order. Examples of one-time non-recurring charges include but are not limited to the following: Line connection, jack charge, materials, installation service charge, add service, remove service, installation labor, and repair labor.

5.7.5 The Vendor shall terminate service on a specific line or terminate a specific service on a line within 24 business hours (3 business days) of receiving written notification from the Government. Monthly recurring charges incurred after the termination interval period following written notification shall be invalid and the government shall not be responsible for payment.

5.8 Contract Security

5.8.1 The Vendor shall not make any changes to the account without a valid and signed request from a person who is designated in writing as either a Contracting Officer’s Representative (COR), Contract Specialist, or the Contracting

Officer for this contract. Any changes that are made without approval will be considered invalid and not incur cost to the Government. The Vendor may be required to reverse the changes without cost to the Government.

5.9 JIATF South Services (Separately Priced Requirement)

5.9.1 The Vendor shall provide a separate proposal and Contract Line Item Number (CLIN) for all services supporting approximately 747 users, including 1 T-1 and 3 PRIs, at Joint Interagency Task Force (JIATF) South.

5.9.2 These services are directed to be removed from the bridge contract no later than 30 September 2026.

PART 6

APPLICABLE PUBLICATIONS AND FORMS

6.0 Applicable Documents

6.1 Policy, Guidance and Publications. The website https://www.disa.mil/Network-Services/Voice/SBU-

Voice/Policy-Guidance-Publications lists the current instructions and policy that are applicable to operating telephone switching systems in the DOD environment. The provider of telephony services for this contract will be required to operate as a Class 5 end office switch and are therefore required to follow the applicable policies and directives.

6.1.1 Public Law 107-314 National Defense Authorization Act for Fiscal Year 2003, 2 Dec. 2002.

6.1.2 CJCSI 6215.01C Policy for Department of Defense (DoD) Voice Network with Real Time Services (RTS), 9

Nov. 2007.

https://cac.piee.eb.mil/xhtml/auth/home/home.xhtml

6.1.3 CJCSI 6211.02D Defense Information System Network (DISN) Policy, Responsibilities and Processes, 24

January 2012.

6.1.4 CJCSM 6231.02A Manual for Employing Joint Tactical Voice Communications Systems, 1 Aug. 1998.

6.1.5 DoDI 8100.3 DoD Voice Networks, 16 Jan. 2004.

6.1.6 IPv6 DoD Response to OMB Guidance IPv6 DoD Response to OMB Guidance, 16 Aug. 2005

6.1.7 Security Technical Implementation Guide (STIG)

6.1.8 Voice-Over-Internet Protocol (VoIP) Security Technical Implementation Guide (STIG)

6.2 Waivers: In a letter dated 5 September 2013, the Deputy Chief Information Officer, Department of Defense has granted the Department of the Navy a waiver from the Unified Communications Policy defined in DoD Instruction

8100.04. This waiver should provide temporary relief from the requirement to follow the Risk Management

Framework for commercial Dial Tone services provided to DoD installations. Should this waiver be rescinded in the future before the end of this contract, it shall be required that the Vendor providing telephony service comply with the new requirements.

6.3 Standards and regulations. The Vendors shall conform to, and be compliant with established International

Telecommunications Union– Telecommunications Standardization Sector (ITU-T), Federal Communications

Commission (FCC) rules and regulations, American National Standards Institute (ANSI) standards, National Fire

Protection Association (NFPA) codes and standards, National Electrical Code (NEC), National Electrical Safety

Code (ANSI C2) and Occupational Safety and Health Administration (OSHA) General Industry Standards. The

Vendor shall stay in conformity with evolving standards. In addition to the aforementioned, the Vendor is responsible for compliance with Navy Occupational Safety and Health (NAVOSH) Program, environmental and safety regulations. The Vendor shall ensure any Subvendors or other entities who are providing efforts to deliver services to the Government in support of this contract are likewise compliant.