JPMC FY27-31 Collection Services Questions and Answers Bid Amendment 1~1.pdf

STATE OF ILLINOIS

REQUEST FOR PROPOSAL

Illinois Department of Revenue JPMC FY27-31 Collection Services

27-492DOR-COLLE-B-50076

To Assist Vendor’s in Submission of their Proposals, the Department has provided the “Vendor Submission Video” in Section C.1. of the RFP Document. Vendor’s may also watch this Video by following this link: https://youtu.be/4NujlhKbazE

Additional Resources:

Financial Disclosure Training Video: https://youtu.be/VQn2AQuzP-o IPG Active Registered Vendor Disclosure Training Video: https://youtu.be/ckEwUSeuOgw

Vendor Questions and Agency Responses

Bid Amendment 1

1. How are fees currently being billed by any incumbent(s), by category, and at what rates?

A. The current contracts are contingency fee percentage based at no cost to the State of Illinois. The Department of Revenue does not disseminate budget information for solicitations.

2. What estimated or actual dollars were paid last year, last month, or last quarter to any incumbent(s)?

A. The current contracts are contingency fee percentage based at no cost to the State of Illinois.

3. To what extent are these accounts owed by private consumers versus commercial businesses?

A. See Section B.2. of the JPMC FY27-31 Collection Services RFP document.

4. What is the total dollar value of accounts available for placement now by category, including any backlog?

https://youtu.be/4NujlhKbazE https://youtu.be/VQn2AQuzP-o https://youtu.be/ckEwUSeuOgw

5. What is the total number of accounts available for placement now by category, including any backlog?

6. What is the average balance of accounts by category?

7. What has been the historical rate of return or liquidation rate provided by any incumbent(s), and/or what is anticipated or expected as a result of this procurement?

8. What billing servicer do you utilize?

A. Per Section B.1. of the JPMC FY27-31 Collection Services RFP document, the Department utilizes GenTax software to conduct collection activities.

9. Have all cases been fully adjudicated by the time of placement?

A. Per Section F.1.19. of the JPMC FY27-31 Collection Services RFP Contract Requirements for Second Placements/Litigation Only, the Vendor shall perform asset investigation, skip tracing, debtor negotiation, and litigation as needed to successfully resolve each account that has been referred to the vendor. Vendor shall have access to the latest skip tracing methods and shall demonstrate a progressive degree of effort on smaller dollar accounts as well as larger dollar accounts.

10. If applicable, will accounts held by any incumbent(s) or any backlog be moved to any new vendor(s) as a one-time placement at contract start up?

A. See Section B.2. Second Placements/Litigation of the JPMC FY27-31 Collection Services RFP document.

11. What is your case management/accounting software system of record?

A. Per Section B.1. of the JPMC FY27-31 Collection Services RFP document, the Department utilizes GenTax software to conduct collection activities. Vendors have the capability to format all remittances and data exchanges to cooperate with this GenTax software and to transmit via HTTPS POST through IDOR Gateway application. All file format requirements are set by the Department and are adhered to by the vendors.

12. Who is your electronic payment/credit card processing vendor?

A. The Illinois Office of Comptroller.

13. Can you please indicate what inbound and outbound contact methods, beyond phone calls or letters (such as email and text), would be permitted by the scope of work?

A. See Section B.2. of the JPMC FY27-31 Collection Services RFP document for the collection efforts performed.

14. Are bidders permitted to deviate in any way from any manner of quoting fees you may be expecting? For example, if there is a pricing page in the RFP, can bidders submit an alternate fee structure? If there is no pricing page in the RFP, do you have any preference for how bidders should quote fees or can bidders create their own pricing categories?

A. See Section F.5. of the JPMC FY27-31 Collection Services RFP document for the fee structure submission and requirements.

15. Please describe your level of satisfaction with your current or recent vendor(s) for the same purchasing activity, if applicable.

A. The Department of Revenue does not disseminate current vendor information for solicitations.

16. We reviewed Solicitation 27-492DOR-COLLE-B-50076, found on BIDBUY E-Procurement, this morning and found conflicting information. I’m hoping you can clarify as we intend to submit a proposal.

The Bid information on BIDBuy E-Procurement under Item Information, Item #2 (946 – 33), it states:

FY27-31 Collection Services - First Placements. The vendor agrees to provide collection services either inside or outside the State of Illinois, to the Illinois Department of Revenue and governmental units –

However, Under Unique Considerations on pg. 3, section A.4. it states: Section F.2.2. of the RFP requires that the successful vendors and subcontractors must maintain an office in the State of Illinois though the duration of the contract.

Could you please clarify if services can be provided outside of the State?

Also, is there an incumbent currently working the debt collections?

A. For clarification of services provided outside the State of Illinois. Per BidBuy item# 2, Section A.1., and Section B.2. of the JPMC FY27-31 Collection Services RFP document, debt collection services are for collection of debt from individuals, businesses, and other State Agency debt that either reside in the State of Illinois or in another State.

Per Section A.4. Unique Considerations and Section F.2.2. of the RFP requires that the successful vendors and subcontractors must maintain an office in the State of Illinois.

Vendors and subcontractors must perform all collection activity within the State of Illinois with all collection efforts from an Illinois address.

The Department of Revenue does not disseminate current vendor information for solicitations.

17. Our company is a certified BEP and should have been included on the vendor document for the IDOR RFP referenced below.

I kindly request that the list be reissued as an addendum to include our company as a viable BEP option for this RFP.

A. The BEP Certified Firms for FY27-31 Collections Services has been updated and attached in the BidBuy eProcurement system.