Annex A (Overarching Base Operations PWS) to OPORD 24-015 IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Performance Work Statement (PWS) Base Operations

Elevator & Chairlift Preventive Maintenance, Repair, Test, Inspection and Certification Services

17 Mar 2025 v1 24 Apr 2025 v2 11 Jun 2025 v3

27 Jun 2025 v4

26 Sep 2025 v5

15 Dec 2025 v6

13 Feb 2026 v7

17 Jun 2026 v8

23 Jun 2026 v9

30 Jun 2026 v10

01 Jul 2026 v11

10 Jul 2026 v12

Annex A (Overarching Base Operations PWS) to OPORD 24-015: IMCOM Enter-prise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Table of Contents

1.0 Introduction

1.1 Background

1.2 Objectives

1.3 Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

1.9 Utility Location

1.10 Excavation Permits

1.11 Work Clearance

2.0 Requirements

2.1 Description of Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management.

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.2.2 General Fund Enterprise Business System (GFEBS)

2.2.3 Demand Maintenance Orders (DMOs)

2.2.4 Preventive Maintenance Orders (PMOs)

2.2.5 Operations Work Orders (OWOs)

2.2.6 Project Work Orders (PWOs)

2.2.7 Warranty Program

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS

2.3.4 GIS Support Services

2.3.5 GIS Files

2.3.6 Other Documents

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

3.0 Performance Requirements and Standards

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels

(AQLs)

3.2 Quality Assurance

3.3 Quality Control Plan (QCP)

3.4 Quality Control Files

3.5 Customer Feedback Program

4.0 Performance Requirements Summary (PRS) Matrix

5.0 Common Levels of Service (SERVICE)

6.0 Deliverables

7.0 Related Documents

7.1 Definitions and Acronyms

7.1.1 Definitions

7.2 Acronyms

7.3 Applicable Directives, Publications

7.4 Technical Exhibits

7.5 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.5.1 Utilities

7.6 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE

7.6.1 Contractor-Furnished Material and Responsibilities

7.6.2 Contractor-Furnished Items

7.6.3 Contractor Facilities

7.6.4 Damage Caused by Contractor

7.6.5 Third Party Repair Damaged Areas

7.6.6 Equipment Replacement (Government Property)

7.6.7 Permits

7.7 U.S. Department of Labor (DOL) Wage Determination (WD)

8.0 Description of Services

8.1 Elevator & Chairlift Maintenance

8.1.1 Emergency Phones in Elevators

8.1.1.1 For Functional Phones

8.1.1.2 For Non-functional Phones

8.1.1.3 Liability and Repair

8.2 Preventive Maintenance (PM)

8.2.1 Preventive Maintenance Schedule

8.2.1.1 Technician Certifications

8.2.2 Preventive Maintenance/Inspection and Minor Repairs

(Hydraulic/Taction Elevators and Lifts)

8.2.3 Preventive Maintenance Requirements

8.2.4 Preventive Maintenance Report

8.3 Annual Certificate and Safety Tests Schedule

8.3.1 Annual Certificate and Safety Testing

8.4 Annual Certificate and Safety Test Report

8.5 Urgent/Routine Service Calls Response Assessment/Quick Repairs

8.5.1 Urgent/Routine Service Call Report

8.6 Emergency Service Response (Passenger Entrapments)

Assessment/Quick Repairs

8.6.1 Emergency Service Call Report

8.7 Major Repair Services

8.7.1 Major Repair Services Work Plan

8.7.2 Major Repair Services Report

8.8 Warranty Program

8.9 Elevator Operational Availability (Uptime)

8.10 Monthly Service Elevator/Chairlift Status Report

8.11 Monthly Invoices

8.12 Purchase/Invoice Parts Ordered

Annex A (Overarching Base Operations PWS) to OPORD 24-015: IMCOM Enterprise Base Oper-ations (BASOPS) Performance Work Statement (PWS) Templates (U)

1.0 Introduction. This is a non-personal services contract to provide Elevator and Chairlift Preven-tive Maintenance (PM), repair, test, inspection and certification services. The Government will not ex-ercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contrac-tor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervi-sion, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preventive Maintenance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs).

1.1 Background. The United States Army Garrison Hawaii (USAG Hawaii) requires preventive maintenance, repairs, testing, inspection and certification services for elevators and chairlifts at Army installation on the Island of Oahu, Hawaii. Technical Exhibits (TE) 1 through 6 lists the current inven-tory of elevators and chairlifts for this requirement. The number of elevators and chairlifts may in-crease or decrease, the Government may negotiate changes and modify the contract accordingly.

1.2 Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and Local Laws, Regulations and Directives to include, but not limited to, the publications in Section 7, Related Documents. The Contractor shall provide all neces-sary labor, management, supervision, materials, tools, equipment, supplies and transportation neces-sary to perform the services as specified herein this Performance Work Statement (PWS).

1.2.1 State Laws & Federal Requirements. The Contractor shall perform all services in accordance (IAW) applicable State and Federal Laws & Regulations, Occupational Health & Safety Administration (OSHA), Army Policies and the American Society of Mechanical Engineers (ASME) Commercial Ele-vator standards, codes, and regulation such as but not limited to:

a. ASME A17.1 – Safety Code for Elevators and Escalators

b. ASME A17.2.1 – Traction Elevators

c. ASME A17.2.2 – Hydraulic Elevators

d. ASME A18.1 – Safety Standard for Platform Lifts and Stairway Chairlifts

1.2.2 The Contractor will perform preventive maintenance and repairs of elevators and chairlifts that are coming off warranties and without existing service agreements.

1.2.3 Components. The Contractor shall perform preventive maintenance (PM) and repairs. Facili-ties and components covered under this Common Level of Support (SERVICE) include, but are not limited to, the following:

• Administrative Buildings

• Medical Facilities and Clinics

• Barracks

1.2.4 The Contractor shall compile historical data, prepare required reports, and submit all infor-mation as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill the maintenance, repairs, testing, inspection and certification services for the elevators and chairlifts and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. N/A

1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression sys-tems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

1.5 Traffic Flow. The Contractor shall maintain the free flow of traffic during surfaced area mainte-nance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be co-ordinated with the Contracting Officer Representative (COR) or Alternate Contracting Officer Repre-sentative (ACOR).

1.6 Drainage. Maintenance work performed under this contract shall not impede drainage.

1.7 Restoration of Landscape Damage. Trees or other landscape features damaged by the Con-tractor’s operations shall be restored to the original state at no cost to the government.

1.8 Dust Suppression. The Contractor shall perform dust suppression when necessary, during maintenance and repair activities or as directed by the Contracting Officer or COR.

1.9 Utility Location. N/A

1.10 Excavation Permits. N/A

1.11 Work Clearance. N/A

2.0 Requirements.

2.1 Description of Services. The Contractor shall develop and implement (after KO approval) a Comprehensive Preventive Maintenance (PM) and Repair Program for elevators and chairlifts in Army Installations, Oahu Island, Hawaii. The Contractor shall perform comprehensive elevator PM, repair, test, inspection and certification services in accordance with applicable industry standards, manufacture’s guidelines, and preventive maintenance schedule. PM consists primarily of elevator inspection, testing, cleaning, lubrication, adjustment, calibration, and minor part and component re-placement of buildings and structures, its component equipment and other systems included at facili-ties which are listed in TE 1 UPH Barracks Elevators, TE 2 NON-UPH Administrative Elevators, and TE 5 NON-UPH Administrative Chairlifts located at Aliamanu Military Reservation (AMR), Fort DeRussy (FD), Fort Shafter (FS), Helemano Military Reservation (HMR), Schofield Barracks (SB), Tripler Army Medical Center (TAMC) non-medical facilities, and Wheeler Army Airfield (WAAF) on the Island of Oahu, Hawaii. The Contractor shall submit a finalized Comprehensive PM and Repair Pro-gram for this service at the Post Award Conference. All services shall be provided in compliance with all commercial elevator standards, codes, and regulations such as, but not limited to:

• ASME A17. 2. 1 – Traction Elevators

• ASME A17. 2. 2 – Hydraulic Elevators

• ASME A17. 1 – Safety Code for Elevators and Escalators

• ASME QEI-1 – Standard for the Qualification of Elevator Inspectors

• NFPA standards

• National Electrical Codes (NEC)

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevail-ing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Sub-part 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a transition plan within ten (10) business days after contract award. The transition plan will have a sixty (60) business day transition period that will be implemented by the Contractor and shall state Contractor key per-sonnel on board, to include IT/Network accounts and access to the appropriate Government organi-zations. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. Dur-ing the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, operations, repair/maintenance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor personnel to be-come both knowledgeable in, and familiar with, their assigned areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. There-fore, on the initial day of performance, the Contractor shall provide a workforce which is fully qualified and capable of performing all work required under this contract. The Contractor shall provide to COR/ACOR/KO within ten (10) days after contract award.

Deliverable A001

2.1.2.2 Phase In/Phase Out for Incumbent Contractor. If the Contractor is the incumbent Contrac-tor, the phase out/phase in period shall be no more than thirty (30) calendar days and will primarily consist of administrative transition under the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals un-der the old contract are invalid.

2.1.2.3 Transition (Phase-Out). Sixty (60) business days prior to contract expiration will constitute the phase-out period. The Contractor shall develop and implement a plan to affect a smooth and or-derly transfer of performance responsibility to a potential successor. The initial phase-out plan shall be submitted to the COR for approval no later than six (6) months after the start of the base contract year. The plan shall contain details that include but are not limited to; timelines for events, key per-sonnel involved and interface with the Government and follow-on Contractor. The plan shall fully de-scribe how the Contractor approach the following issues: Employee notification; Retention of key per-sonnel; Turn-over of work-in-progress, inventories and transfer of Government furnished property;

Removal of Contractor property; Data and information transfer; deletion of password access to Gov-ernment systems, installation clearance actions including turn-in of windshield decals and controlled access cards (CAC) and any other actions required to ensure continuity of operations. The plan shall also include a joint inventory among the incumbent, the Government, and the successor Contractor;

reconciliation of all property accounts and requisitions, turn-in of excess property and cleanup of Con-tractor work areas.

The Contractor shall correct any damage to Government-Owned Property caused by employee negli-gence or mistake, intentional or otherwise. During the thirty (30) business day transition period imme-diately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties. The Con-tractor shall provide reasonable assistance to the Government's contract solicitation process such as verifying workload data and other information to be included in a new solicitation and providing ac-cess to the workplace for site visit(s) of prospective offerors.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at Aliamanu Military Reservation (AMR), Fort DeRussy (FD), Fort Shafter (FS), Helemano Military Res-ervation (HMR), Schofield Barracks (SB), Tripler Army Medical Center (TAMC) non-medical facilities, and Wheeler Army Airfield (WAAF) on the Island of Oahu, Hawaii. If deemed necessary by the Gov-ernment, other sites, and/or locations may be added or removed to support mission requirements

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0700 – 1600 hours, excluding Federal holidays or when the Government facility is closed due to local or national emer-gencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. A DPW Work Reception desk will be operated twenty-four (24) hours a day, seven (7) days a week and be capable of re-sponse to DMOs and/or customer requests outside of standard working hours.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below, unless there is a requirement to respond to a Priority 1, Emergency, 24/7 oper-ations. Government personnel will not be available on the following days.

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

2.1.4.1 The Contractor shall provide personnel support within two (2) hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to the performance of services outside the locally established hours of opera-tion, the Contractor shall request and obtain, in writing, approval from the KO. The Project Manager should be available after normal hours to serve as the central point of contact for Contractor opera-tions. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures. When an unforeseen Installation closure occurs on a regularly sched-uled day of work, the Contractor shall reschedule the work to be performed the next business day fol-lowing the closure unless the following day is a Saturday, Sunday, a recognized Federal Holiday, and when routine work is not scheduled for that day.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for con-tinued operations, then the Contractor shall notify the KO if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with KO/COR approval.

2.1 4.4 Curtailment of Operations. When operations are curtailed due to manmade or natural con-ditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO agrees, the Contractor may continue the work as scheduled. The KO will provide verbal an-nouncements of immediate curtailment of operations to the Contractor.

2.1.4.5 Days of No Scheduled Activities (DONSA). The Installation has historically granted Military personnel (Enlisted and Officers) DONSA, for example, the Friday after Thanksgiving, in addition to the listed Federal Holidays above.

• DONSA are not considered a day of excused absence for the Government civilian work force or Contractor employees.

• If a DONSA affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the DONSA.

• However, an announced DONSA or exodus of Military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas or uninterrupted performance of work (i.e., training facility and area maintenance and supply inventory).

The Contractor shall vary work schedules to take full advantage of such opportunities by planning maintenance that is better accomplished when personnel are not using facilities during those times.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. The contractor shall respond within two (2) hours of notification from the Contracting Officer for any Emergency Service Calls.

2.1.6.1 Emergency Medical Treatment. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident. The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel. How-ever, the Government will provide, on an emergency basis, medical services for injuries incurred while an employee is performing under the contract. The Contractor shall reimburse the Government for emergency medical services provided, upon receipt of invoice from the medical facility. Reim-bursement shall be made to the United States (US) Government.

2.1.6.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health Ad-ministration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occu-pational disease, or adverse environmental impact. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engineers Accident Investigation Report shall be de-livered to the KO within five (5) calendar days of occurrence, whenever an accident involving per-sonal injury or government owned property occurs.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post-award Orientation. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Project Manager and the KO. The written minutes will be distributed within five (5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation be-tween the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be ad-dressed to the KO. No changes in or deviation from the terms and conditions shall be affected, with-out a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the per-formance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance per-sonnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR) and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Repre-sentative (COR) Certification and DFARS 201.602-2. The Alternate Contracting Officer Representa-tives (ACOR) will serve as on-site representatives of the COR in performance of actual contract sur-veillance, if they meet all COR training experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide the assistance in identification and resolution of problems, con-flicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially regarding changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions re-garding cost, quantity, or schedule of the resulting order.

2.1.7.3.3 The Contractor shall not in any way represent the United States Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and as-sists in contract administration. The COR/ACOR is authorized to perform the following functions: as-sure the Contractor performs the technical requirements of the contract; perform inspections neces-sary in connection with contract performance; maintain written and oral communications with the Con-tractor concerning technical aspects of the contract; issue written interpretations of technical require-ments; monitor, document, and report Contractor's performance and notify both the KO and Contrac-tor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) within (30) calendar days after the contract is awarded.

The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Con-tractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees. In the State of Hawaii, to perform elevator repairs, individuals are required to complete four (4) years of verified training under the supervision of a licensed, registered, or journey worker elevator mechanic. Additionally, they must successfully pass the board’s examina-tion to obtain certification.

2.1.11.1 Key Personnel.

2.1.11.1.1. Project Manager (PM). The Contractor shall provide a PM who is responsible for the per-formance of the work. The PM shall have full authority to act for the Contractor on all contract mat-ters relating to daily operation of the contract. The PM shall have a baccalaureate degree from an accredited College or University or five (5) years of experience. The name of the PM shall be pro-vided by the Contractor to the KO. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence of the Project Man-ager. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer at the start of the contract. The PM or alternate shall be available 24/7/365 including Federal holidays. The PM shall be available between 0700 - 1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. The PM and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 GFEBS PM Coordinator Lead. N/A

2.1.11.1.3 GFEBS Certification. N/A

2.1.11.1.4 Common Access Card (CAC). N/A

2.1.11.1.5 U.S. Residency. All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.6 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this con-tract utilizing properly trained, skilled, and qualified employees or Sub-contractor personnel.

2.1.11.1.7 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government em-ployees. The Contractor shall ensure all correspondence and reports produced are marked as Con-tractor products or that Contractor participation is disclosed.

2.1.11.1.8 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government Installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substances. The Contractor shall en-sure all Contractor employees, providing services under this contract, conduct themselves and per-form services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform ade-quate and timely service.

2.1.11.1.9 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with Joint Ethics Regulation (JER) DoD 5500.07-R.

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activities needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, com-pleteness, and quality of problem identification to a degree acceptable to the Government. The Con-tractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and ef-fective management of Subcontractors within ten (10) days or at a mutually agreed upon date. The

Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.1.13 Manual Operations. N/A

2.2 Work Management.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to mini-mize disruptions to the facility mission. All correspondence shall be submitted within the estab-lished suspense dates. All extensions, releases, or other relief of suspense requirements shall be obtained from the originating office by the Contractor.

2.2.2 General Fund Enterprise Business System (GFEBS): N/A

2.2.2.1 Army Maintenance Application (ArMA): N/A

2.2.2.1.1 Contingency Plan: N/A

2.2.2.1.2 Transition (Phase-in) Plan: N/A

2.2.2.1.3 ArMA and GFEBS: N/A

2.2.2.1.4 Duplicate Orders. N/A

2.2.3 Demand Maintenance Orders (DMOs).

2.2.3.1 DMO Desk. N/A

2.2.3.2 DMO Call Receipt and Entry. N/A

2.2.3.3 GFEBS and/or ArMA Case Number. N/A

2.2.3.4 Completed Work. N/A

2.2.4 Preventive Maintenance Orders (PMOs). N/A

2.2.4.1 PMO Program. N/A

2.2.4.2 PMO Schedules. N/A

2.2.4.3 Approved PM Schedule. N/A

2.2.4.4 PMO Stickers/Log. N/A

2.2.4.5 Warranty Program. N/A

2.2.4.6 Operation and Maintenance (O&M) Manual Digital Library. N/A

2.2.5 Operations Work Orders (OWOs). N/A

2.2.6 Project Work Orders (PWOs). N/A

2.2.6.1 DA Form 4283, Facilities Engineering Work Requests. N/A

2.2.6.1.1 Conversion of DMO to PWO. N/A

2.2.6.1.2 Conversion during Execution. N/A

2.2.6.1.3 Conversion Prior to Execution. N/A

2.2.6.2 Cost Estimates for PWOs. N/A

2.2.6.3 Preparation of Detailed Estimates. N/A

2.2.6.4 Subcontract Work. N/A

2.2.6.5 Specialty Subcontracting Work. N/A

2.2.6.6 Execution of PWO Work. N/A

2.2.6.7 Wage Rates for PWOs. N/A

2.2.6.8 PWO Bi-weekly Meetings. N/A

2.2.6.9 PWO Records. N/A

2.2.6.10 PWO Reporting Requirements. N/A

2.2.7 Warranty Program. N/A

2.2.7.1 Warranty Enforcement Manager. N/A

2.2.7.2 Warranty Management. N/A

2.2.7.3 Routing of Warranty DMOs. N/A

2.2.7.4 Warranty Records. The Contractor shall comply with standard Army execution and warranty claim action reporting programs as defined in AR 700-139.

2.2.7.5 Exceptions. The existence of a warranty does not alleviate the Contractor of his responsibil-ity to perform work needed to prevent potential damage to personnel and property or to prevent un-necessary shutdown of facilities and functions.

2.2.7.6 Technical Document Library Operation. The Contractor shall store, maintain, and make technical documents available to all Government personnel and others approved by DPW upon re-quest. If electronic versions are available, the Contractor shall provide these via e-mail or other elec-tronic media. If no electronic copy is available, the hardcopies will be scanned and sent to the Gov-ernment personnel and others approved by DPW. Contractor shall obtain and record adequate con-tact information from the borrower, and the documents will be checked out for no longer than five (5) days. In the case where only one hardcopy exists, and the document cannot be scanned; the docu-ments shall be made available for reference or for copies. The Contractor shall maintain all warranty documents in an electronic data base.

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Maintain As-Builts. N/A

2.3.1.1 Support. N/A

2.3.1.2 GIS Software. N/A

2.3.2 Real Property Records Updates. N/A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. N/A

2.4 Historic Property or Archaeological Site. N/A

2.4.1 Repair and Replacement. N/A

2.4.2 Salvage. N/A

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated Subcontractors’ employees shall comply with applicable Installation, facility, and local se-curity policies and procedures. The Contractor workforce shall comply with all personal identity verifi-cation (PIV) requirements as directed by Department of Defense (DoD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security mat-ters or processes if the Force Protection Condition (FPCON) at any individual facility or Installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve require operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. Currently there is no requirement to register Contractor owned vehicles with the Provost Marshal or DES. However, all vehicles must be registered IAW cur-rent state requirements. In addition, the Contractor shall maintain a list of all Contractor-owned or op-erated vehicles and trailers always operating on the Installation. The list may be used in case of emergency and/or another contingency. Evidence of vehicle ownership and vehicle liability insurance must be presented upon request.

2.5.1.3.1 Contractor and Vendor Access. All privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the Installation through the designated secure access control points (ACP). Under the present Installation FPCON, vehicle and equipment opera-tors and passengers must possess identification documents as required by DES to access the Instal-lation. Vehicle and equipment operators must also possess and be ready to show a valid state and/or commercial driver's license, current vehicle registration, and proof of state required minimum liability insurance. As determined by the Installation FPCON, an elevated FPCON may require additional se-curity screening and/or limited Installation access. All vehicles must be registered IAW current state requirements in which they are registered.

2.5.1.3.2 All Contractor personnel, not possessing a Common Access Card (CAC), requesting instal-lation access will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present a United States National or State issued identification that is capable of be-ing scanned for valid entry. Contractor personnel will receive a visitor’s badge at the VCC with the length of access allowed. The maximum access length for visitor badging is one year. Once issued a valid visitor’s badge Contractor personnel may enter any Manned Access Control Point/Gate. All Contractor personnel and their vehicles, equipment, and packages are subject to inspection or exami-nation (search) at entry/exit of THE Army installation on the island of Oahu Hawaii.

2.5.1.3.3 ACCESS TO ARMY INSTALLATIONS – PERSONNEL AND VEHICLES. The Government recognizes the important roles companies like you play in our day-to-day operations. That is why USAG Hawaii is enhancing the current access control solution called the Automated Installation Entry (AIE) Program. This program supports the security requirements while offering a streamlined access procedure for vendors, contractors, sub-contractors, suppliers and service providers. This program is available to new and existing personnel who require access to USAG Hawaii and are not authorized to receive a Department of Defense CAC and desire a streamlined entry into the installation. Spon-sorship and participation at each USAG Hawaii location (e.g., Schofield Barracks, Wheeler Army Air-field, Fort Shafter, Tripler Army Medical Center, and Pililaau Army Recreation Center are required.

AIE Credential holders may access the installation through any of the USAG Hawaii gates that size allows and will only be subject to random inspections.

Companies that choose not to participate in the AIE Program will have limited access through the Schofield Barracks Lyman gate, Fort Shafter’s Buckner Gate and Tripler Army Medical Center Main Gate. All employees will be required to go through the inspection area and will be subject to the standard access control procedures, security screenings, and/or vehicle inspections.

*Access control changes can occur at any time due to security requirements

Companies that service USAG Hawaii facilities may initiate enrollment in the AIE Program by contact-ing the Contracting Officer’s Representative (COR).

If you have questions regarding the AIE Program at USAG-Hawaii, please contact Security Branch Operations, at 808-656-0232.

AIE Program Enrollment Process for Background Check and Process to obtain AIE Badge

Enroll your company by contacting the COR who will be the Sponsor. The COR will provide the excel spreadsheet for the list of contractor employee information. The following information is required from the contractor: last name, first name, date of birth, status, social security number, company name, and contract number. The COR will complete the Sponsor information and provide the list to the Di-rectorate of Emergency Services (DES) Access Control Division. The DES will conduct the back-ground check to vet personnel prior to arrival to pick up their AIE Badge and will ensure a more effi-cient process while saving time.

The AIE Program performs background screening and credentialing.

DES will contact the COR (Sponsor) once the background checks have been validated to schedule a time for the contractor employees to go to one of the registration locations and complete the process to obtain the AIE Badge.

Contractor employees should bring an acceptable form of identification (see List A and List B) to the appointment. Upon arrival, a photo will be taken to complete the process. Employees will be issued their AIE Badge, which they will use for access to the installation.

Forms of Acceptable Identification for picking up your credential:

List A - One (1) needed

U. S. Passport (unexpired)

Permanent Resident Card or Alien Registration Receipt Card (Form I-551)

Unexpired foreign passport, with I-551 stamp or attached Form I-94 indicating unexpired employment authorization

Unexpired Employment Authorization Document that contains a photograph (Form I-

766, I-688, I688A, I-688B)

List B – Two (2) needed

Driver’s license or ID card issued by a state

ID Card issued by federal, state or local government agencies or entities

School ID card with a photograph

Voter’s registration card

U. S. Military card or draft record

Military Dependent’s ID card

U. S. Coast Guard Merchant Mariner Card

Native American tribal document

Driver’s license issued by a Canadian government authority

U. S. Social Security card issued by the Social Security Administration

Certification of Birth Abroad issued by the Department of State (Form FS-545 or

Form DS-1350)

Original or certified copy of a birth certificate issued by a state, county, municipal authority or outlying possession of the United States bearing an official seal

U. S. Citizen ID Card (Form I-197)

ID Card for use of Resident Citizen in the United States (Form I-179)

2.5.1.4 Physical Security. N/A

2.5.1.5 Secure Area Access. N/A

2.5.1.6 Employee Terminations. When an employee is terminated from employment on the contract for any reason, the Contractor shall have an out-processing checklist that identifies the Government issued CAC card and Installation Access Badge/Pass has been turned into the COR and property items accounted for and back in proper custody. A signature shall be required on the checklist from the appropriate person acknowledging receipt of the items. Checklists shall be retained for the dura-tion of the contract.

2.5.1.7 Departing Employees. The Contractor shall ensure Contractor employees return security photographic identification cards, permits, CAC, GFP, keys, photo passes, range passes, sensor ac-cess (slide) cards and that access to the LAN email has been canceled. All out-processing Contrac-tor employee CACs must be returned to the COR no later than close of business on the last workday.

A formal termination or departing memo must be submitted to the COR and security office with the requested items stating they have been collected.

2.5.1.8 Key Control. The Contractor shall establish a control system to ensure no keys issued to the Contractor by the Government are lost, misplaced, or used by unauthorized persons. Government keys shall not be duplicated by the Contractor without the COR's/ACOR’s authorization. Procedures developed to control Government keys shall be included in the Contractor's QCP. The Contractor shall comply with AR 190-13 The Army Physical Security Program and AR 190-51 Security of Unclas-sified Army Property (Sensitive and Non-sensitive, applicable to key and lock).

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all the Contractor’s employees and associated Subcontractors. This training is used to inform employees of the types of behavior to watch and in-struct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new em-ployees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calen-dar days after contract award.

Deliverable A002

2.5.2.2 Anti-Terrorism (AT) Level 1 Awareness Training. All Contractor employees, including Sub-contractor employees, requiring access to USAG Hawaii Installations, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days of contract start

Unexpired employment authorization document issued by DHS (other than those listed under List A) date and within five (5) calendar days of new employees commencing performance and send to the COR/ACOR via both electronic and paper copies. The Contractor shall complete the training within thirty (30) calendar days of contract award AT level I awareness training is available at the following website: http://jko.jten.mil.

Deliverable A003

2.5.2.3 Operational Security (OPSEC) Awareness Training. IAW AR 530-1, Operations Security, Contractor employees shall complete Level I OPSEC Awareness training within thirty (30) calendar days of contract award and send to the COR/ACOR via both electronic and paper copies. All Con-tractor personnel shall complete Level I OPSEC Awareness training annually. Level I OPSEC train-ing is available at the following website: https://securityawareness.usalearning.gov/opsec/index.htm

Deliverable A004

2.5.2.3.1 All Contractor employees must complete the DoD Cybersecurity Awareness Training.

N/A

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Con-tractor shall comply with AR 385-10, The Army Safety Program. All Contractor employees shall wear a reflective vest or suitable substitute while working during darkness hours. Contractor shall be re-sponsible for any injury to any Contractor’s representative, or others, as well as for any damage to any personal or public property that occurs during the performance of this contract that is caused by the Contractor’s fault or negligence.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employ-ees. The Contractor shall submit the Safety Plan to the COR/ACOR/KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

Deliverable A005

2.5.3.2 Occupational Safety and Health Administration (OSHA). The Contractor shall comply with the OSHA standards. The Contractor shall comply with all applicable Federal, State, and Local Laws, Regulations, and Directives. If the Contractor fails or refuses to comply promptly with safety require-ments, the Government may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such order shall be made the subject of claim for extension of time or for excess costs or damages to/by the Contractor. The Contractor shall be responsible for enforcement of all safety requirements by the Contractor and his Subcontrac-tors/teaming partners and/or joint venture partners.

http://jko.jten.mil/ https://securityawareness.usalearning.gov/opsec/index.htm

2.5.3.3 Hot Work Permit. A Hot Work Permit is required any time heat producing devices are used and shall be issued by the Fire Department prior to ANY work being started.

• Example, welding, grinding, cutting, brazing, etc.

• Hot Work Permits will be closed by the Fire Department, after hot work is completed, and before personnel responsible for the work clear the job site.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1 Certification and Licensure. The Contractor shall ensure all Contractor’s employees and associated Subcontractors are certified or licensed in the specific areas required by the State of Ha-waii. The Contractor shall ensure employees are certified or licensed in the appropriate Environmen-tal Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four

(24) hours prior to employees commencing performance.

Deliverable A006

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be pro-cured within a reasonable period not to exceed seven (7) calendar days; at prices not to exceed five

(5) percent of prevailing rates; or the product(s) does not meet technical or performance standards.

EPA Guidelines are the minimum requirement. The Contractor shall use materials and products com-monly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

Deliverable A007

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, Local, and Installation Environmental Laws, Rules, Plans, and Policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the Installation IAW with Industry Standards, Local, State and Federal Laws. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR.

The Contractor shall provide upon request from the COR/ACOR all required data to meet environ-mental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in…