J.1.b.6 - ARTS Past Performance Questionnaire.docx

Attachment J.1.(b), Att. 6

80ARC024R0001

CLIENT AUTHORIZATION LETTER

, 2024

Dear Client:

We are currently responding to a Request for Proposal (RFP) for the NASA Ames Research Center (ARC) Aerospace Research Technology and Simulation (ARTS) procurement. The purpose of the ARTS procurement is to provide engineering support services to operate, maintain, and upgrade the simulation facilities and the persistent software facilities located at ARC and the Flight Simulation Facilities at Langley Research Center (LaRC).

Past performance is a factor for source selection under this solicitation. As such, a requirement of NASA’s solicitation is that past clients of ours are asked to provide an impartial assessment of our performance and the scope of work performed on the contract reference performed for your organization.

We have identified of your organization as the point of contact based on his/her knowledge concerning our work.

Please complete the enclosed Past Performance Questionnaire and forward it directly to NASA Contracting Officer, Erik Whitehill at erik.c.whitehill@nasa.gov, with a copy to the Contract Specialist, Shane Chapman at shane.p.chapman@nasa.gov.

A response to this questionnaire is requested to the above email addresses no later than

Thank you for completing this questionnaire. Any questions may be directed to the undersigned.

Sincerely, Enclosure: (1) Description of Requirements in the PWS for Procurement

(2) Past Performance Questionnaire (PPQ) Attachment J.1.(b), Att. 6

80ARC024R0001

This form will contain source selection information upon completion

Enclosure 1 - Summary of the scope of work under the ARTS procurement

The ARTS Performance Work Statement (PWS) includes engineering support services to operate, maintain, and upgrade the simulation facilities and the persistent software facilities located at the National Aeronautics and Space Administration’s (NASA) Ames Research Center (ARC) and the Flight Simulation Facilities at Langley Research Center (LaRC). The contract is comprised of Core Contract Management Requirements, Core Technical Requirements, and an Indefinite-Delivery Indefinite Quantity (IDIQ) Technical component. The requirements include contract management and administration, software development, systems administration, aerospace engineering and applications programming, graphics programming, simulator hardware and mechanical systems engineering and operations, and maintenance of facilities.

Requirements under this Procurement include:

(1) Contract Management and Administration - Shall provide an overall management and administrative function to ensure that the proper resources are available and allocated; schedules are met; adequate reports and documentation are prepared; and the overall environment supports ARTS requirements. The Contractor shall manage the contract in a fiscally responsible manner. The required services include: Contract Reporting, Quality Management, Safety and Health Adherence, IT Security Adherence, and Records Management.

(2) Software Development – Scope of work includes:

· Developing, integrating, and verifying specialized software such as real-time schedulers, debug packages, simulation development tools, input/ output routines, special device drivers, and connectivity software between facilities.

· Developing software requirements from NASA, ARTS Facilities user or researcher, or project requirements; and developing, integrating, and verifying software that meets these requirements.

· Developing software interfaces between ARTS Facilities hardware and software components, researcher supplied hardware and software, and external components for distributed simulations.

(3) Systems Administration – Scope of work includes:

· Systems administration, maintenance, and security compliance of Linux (CentOS, Ubuntu, RedHat) and Windows server and operating systems consistent with the equipment in the Government Furnished Equipment (GFE) list.

· Support Desktop system administration and operating system (OS) upgrades/patches.

· Support IT security continuous monitoring tasks, OS updates/patching, benchmark compliance and maintenance, Cyber Security Evaluation Tool (CSET) compliance, and system’s IT Security Plan maintenance.

· Maintain core network services such as lightweight directory access protocol, domain name system, web servers, and workstation deployment.

· Support the implementation of automated software builds, releases, and deployments within cloud environments such as Amazon Web Services.

· Build and maintain cloud environments using Infrastructure as Code, containerized platforms, and virtual networking tools.

· Ensure data warehouse user interface, services, export/transform/load processes, data archiving, data loading capabilities are working properly. Ensure product quality, document issues, and mitigate data quality gaps.

(4) Aerospace Engineering and Applications Programming – Scope of work includes aerospace engineering and applications programming to complete the design, development, modification, installation, checkout, and documentation of all real-time models (e.g., models of advanced and existing aircraft for real-time computation).

(5) Graphics Programming - Scope of work includes the completion or modification of the design, development, installation, checkout, and documentation of graphics, text, and display software for the facilities, which may include, but is not limited to:

· Development, integration, and verification of real-time graphics software including out-the-window 3-D database development, moving models, video streaming software, aircraft instrumentation and ATM displays. Databases and moving models are either vendor supplied, in-house modified, or in-house developed.

· Development, integration and verification of text and graphic displays for aircraft heads-down, heads-up, simulation control and data displays.

· Development, integration, and verification of ATM graphics and displays.

(6) Simulator Hardware and Mechanical Systems Engineering and Operations - Scope of work includes:

· Design, fabricate, modify, assemble, and integrate simulator hardware and equipment for simulation research operations and discrete projects.

· Design, develop, maintain, operate, and modify simulator mechanical, hydraulic, electrical/electronic, and servo systems.

· Operate and monitor the simulator during simulation experiments.

· Support hardware-in-the-loop simulation by integrating customer-provided hardware into the simulators.

· Develop/maintain simulator equipment operations and maintenance logs for usage/configuration and availability, and a discrepancy reporting and tracking system.

· Understand and manage an integrated and diverse simulator hardware environment.

(7) Maintenance of Facilities - Scope of work includes troubleshooting, maintaining, and repairing complex simulation environments consisting of many integrated components including vendor or researcher-supplied software and/or hardware (some of which may be proprietary), software and hardware modified or developed in-house, complex networks and servers, and distributed simulations within ARC and with other government and industry partners. In addition, the maintenance staff inspects, starts up, and tests the simulators before operation.

Enclosure 2 - PAST PERFORMANCE QUESTIONAIRE

Contract Information

Contractor Name:

Contract Name:

Contract Number:

Agency/Company / Organization Name:

Point of Contact Name and Title/Position:

Point of Contact Email:

Point of Contact Phone:

General Contract Information Please provide the following information about this contract and the contractor’s role:

1. Provide a brief description of services provided by the contractor under this contract. Of the seven (7) Performance Work Statement (PWS) requirements areas listed in the requirements summary in Enclosure 1, please specifically list the requirement areas which were/are performed under your contract.

2. Type of Contract

3. Method of Competition

Competitive (provide description—e.g., Full and Open, Small Business Set-Aside, etc.)

4. Period of Performance (including options/ extensions):

From:

To:

5. Was the contractor the Prime or Sub?

6. If the contract involved task orders, then provide the average number of task orders (including mods) per year: _______________

7. Total Contract Value (including all options): $

8. Briefly describe any change(s) from original contract value (including cost overruns):

9. Was there a cost overrun? ( ) Yes ( ) No

If yes, please explain (please address any overruns in direct and indirect costs, such as increases in overhead rates, and their impact on overall cost performance):

Please use the following adjectival ratings to respond to the questions on the following pages. Please select one rating per statement, using the following definitions and provide supporting information to further explain any rating, as well as in response to the more detailed questions.

Definition of Ratings

Excellent (E) Performance was/is of exceptional merit. It indicates exemplary performance in a timely, efficient, and economical manner and very minor (if any) problems with no adverse effect on overall performance.

Fair (F) Performance met/meets or slightly exceeds minimum acceptable standards. Adequate results were achieved and there are/were reportable problems with identifiable, but not substantial effects on overall performance.

Poor (P) Performance did not/does not meet minimum acceptable standards in one or more areas. Remedial action is/was required in one or more areas. Performance problems occurred in one or more areas which adversely affected overall performance.

CONTRACTOR’S PERFORMANCE

Please evaluate the contractor’s performance under this contract for the specific services, scope or functions listed below. Please ensure that the rating is consistent with the Definition of Ratings provided on the previous page of this PPQ. Please provide supporting information to further explain the selected rating.

PERFORMANCE RATING

(Please circle)

1. Evaluate the contractor’s performance in the area of contract management and administration.

E

VG

G

F

P

N/A

Supporting information for the rating:

PERFORMANCE RATING

Supporting information for the rating:

PERFORMANCE RATING

Supporting information for the rating:

PERFORMANCE RATING

Supporting information for the rating:

PERFORMANCE RATING

Supporting information for the rating:

PERFORMANCE RATING

Supporting information for the rating:

PERFORMANCE RATING

Supporting information for the rating:

8. Describe any serious contract performance problems (e.g., termination for default, regulatory violations) resulting from contractor’s performance.

Submitted By (Signature) Date