J-8 Customer Satisfaction Survey_697DCK-26-R-00302 SLC consolidated janitorial.docx

This is a Customer Satisfaction Survey template for evaluating past performance of janitorial service contractors bidding on FAA Solicitation 697DCK-26-R-00302. The survey is completed by current or previous customers of contractor applicants and submitted directly to the FAA Contracting Specialist, Kristen Moran, at Kristen.Moran@faa.gov. Surveys received directly from bidding companies will not be accepted. The template requests information about the submitting company, the company providing the services, referenced past performance contract details, and the type and annual dollar amount of services provided. Evaluators rate contractor performance on a five-point scale (Excellent, Very Good, Good, Needs Improvement, Unacceptable) across four key criteria: timeliness of service completion at all frequencies (weekly, bi-weekly, monthly, quarterly, and annually); responsiveness to customer needs, requests, and complaints; problem-solving capabilities and operations management follow-up; and overall service performance satisfaction.

The underlying solicitation (697DCK-26-R-00302) is for janitorial services at multiple Salt Lake City, Utah FAA locations, including SLC ATCT/TRACON, SLC ARTCC/CCF/NEMC office space, NCE, and SSC office space. This is a competitive 8(a) set-aside procurement with a Firm-Fixed-Price contract structure featuring a one-year base period beginning January 1, 2027, and four one-year option periods extending through December 31, 2031. The questions deadline is September 9, 2026, by 1:30 PM MT, with proposals due September 17, 2026, by 1:30 PM MT. An optional site visit is available on September 2, 2026, at 10:00 AM MT. Contractors must supply all materials, supplies, equipment, and tools and comply with the Statement of Work, Frequency Charts, and Department of Labor Wage Determinations.