ATTACHMENT J-6 [6 PAGES]

INITIAL TRAINING – CONTRACTOR LED

SUBJECTS TO BE PRESENTED BY THE CONTRACTOR

IMPORTANT NOTE: THE INSTRUCTOR MUST USE THE NPS SECURITY GUARD

INFORMATION MANUAL (SGIM), SECURITY OFFICER REGISTRATION ACT of NJ (SORA)

N.J.S.A. US:19A-1 to 45:19A-12 and THE NEW YORK GENERAL BUSINESS LAW ARTICLES 7 &

7A, PARK STANDARD OPERATING PROCEDURES, STATEMENT OF WORK, AND GUARD

COMPANY RULES/REGULATIONS AS AN ESSENTIAL COMPONENT OF THIS TRAINING.

TOPICS ARE CROSS-REFERENCED WHERE APPLICABLE TO THE ABOVE MENTIONED

MATERIALS FOR EFFECTIVE PRESENTATION OF THE MATERIAL. COMPLETION OF THIS

TRAINING SHALL BE NOTED ON ATTACHMENT J-4 AND SENT TO FORWARDED TO THE

COR.

The Contractor must present a minimum of 37 hours of training to all guards. The hours listed in the “Hours” column are the recommended times needed for effective coverage of the material, to include questions and answers, interactive tasks, and reviews/quizzes of the material. The instructor shall use his/her expertise in evaluating the class’s progress in comprehending and applying the concepts and materials taught. There may be some fluctuation in the actual time covered for each subject, but under no circumstances shall the instructor provide less than 35 hours of training. It is also incumbent upon the instructor to notify the Contractor of instances where students are not adequately mastering the subject matter or are presenting a disruption to the class by repeated lateness, absences, or disrespectful behavior such as sleeping or talking during instruction. Such behavior indicates that the student may not be suitable for holding a position as a security guard at a federal facility.

35 Hours or more

Subject Hours Scope Overview of the National Park Service, U.S. Park Police and the Statue of Liberty

Instructor(s) will discuss the mission, role, and responsibilities of NPS and U.S. Park Police as well as the role contract security guards play in facility security.

Overview of the Roles & Responsibilities of a Contract Security Guard

Instructor will discuss the typical duties of a Contract Security Guard and responsibilities associated with being a contract Security guard at a federal facility.

Ethics and Professionalism Part I: Overview

Describe police professionalism today, including the expanding use of contract security guards and indicate by current trends, where it may be headed in the future. Provide instruction in police ethics, using practical examples, both desirable and undesirable. Discuss ideas that will lead to improved cooperation between the local, state, and Federal law enforcement security guards and the contract security guards.

Ethics and Professionalism Part II: Interactive Training

Role-playing or other interactive methods between instructor and students using scenarios of ethical and professional behavior by security guards based on the overview of this topic. Use of audio-visual materials, case studies, and other materials to facilitate training objectives will be acceptable.

Principles of Communications Part I:

Overview

Familiarize the security guards with the concept surrounding effective communications and development of communication skills. In meeting this objective, the contract security guard is presented with the theory of communications; various types of obstacles that can hinder the development and maintenance of effective communication; the senses and their role in the communication process and the main and essential skills that accompany the development of communication effectiveness.

Principles of Communications Part II:

Interactive Training

Role-playing or other interactive methods between instructor and students using scenarios of communication methods based on the overview of this topic. Use of audio-visual materials, case studies, and other materials to facilitate training objectives will be acceptable.

Professional Public Relations Part I: Overview

Instruction is to be provided to the security guards that will increase their effectiveness in the use of basic social skills, enhance their employer’s reputation and Task Order performance as well as the positive image portrayed by the U.S. Government. Such instruction should include (but not be limited to) proper display of the uniform, shoeshine, haircuts, and other forms of personal grooming.

Security Guard Administration

Instructor(s) will discuss the relationship between the Contractor and the Government and will discuss protocol for communicating with the Liberty Command Center when incidents occur. Instructor will also discuss the importance of the Duty Book.

Post Duties

Instructor(s) will discuss the purpose of posts and identify the various types of protective services. Discuss the necessity of proper observation and counter-surveillance while manning a post.

Civil Disturbances

Instructor(s) will discuss and provide field practice in crowd control and will teach the guards how to distinguish between friendly, sightseeing, agitated, and hostile crowds.

Emphasis shall be placed upon effective response to civil disturbances.

Professional Public Relations Part II:

Interactive Training

Role-playing or other interactive methods between instructor and students using scenarios of communication methods based on the overview of this topic. Use of audio-visual materials, case studies, and other materials to facilitate training objectives will be acceptable.

Understanding Human Behavior, Part I: Overview

Instructor(s) will discuss the basic knowledge needed for the security guards to understand their own actions, and those of the people they work with in the performance of their assigned duties. Behavior under stress (both natural and man induced); actions of mentally disturbed;

irrational conduct created by the use of drugs or alcohol; job (performance) related problem; will be a part of this discussion. Special attention should be given to the changes in human behavior that might occur in the contract security guard with the introduction of badge and gun.

Discuss hostage situations as well.

Understanding Human Behavior, Part II:

Interactive Training

Role-playing or other interactive methods between instructor and students using scenarios of human behavior based on the overview of this topic. Use of audio-visual materials, case studies, and other materials to facilitate training objectives will be acceptable.

The Law, Legal Authorities, Jurisdiction and Responsibilities

Discuss history of laws, applicable laws, regulations, and the concept of legal jurisdiction as it pertains to the security guards’ duties and authority.

Search and Seizure

Provide the security guard with the knowledge of the legal application of search and seizure law in the performance of duties as a contract guard in a federal facility.

Global Cultural Situational Awareness for Security Officers 1

Provide instruction to effectively manage diverse environments and prevent incidents. Instruction shall be provided on how cultural norms, values, and communication style influence human behavior and perceptions of authority.

Security Team Cultural Competency

Provide instruction to work effectively in cross cultural situations by developing awareness, knowledge and skills to prevent misunderstandings and conflicts in security environments. Discuss various cultures and norms that are exhibited by visitors and how to effectively communicate with them.

General Response Procedures**

Explain the various types of situations guards will respond to. Describe the proper approach to such situations; discuss the guard’s role and responsibility; and instruct in the appropriate techniques to be employed in such circumstances. Teach students how to provide adequate descriptions of suspects that will be used to assist police in their apprehension.

Access Control

Discussion shall include personnel control, property control.

Crime Detection, Assessment And Response

Acquaint the guard with the care and caution that must be exercised when coming upon a crime in progress. Discuss the element of surprise, and the possibilities of encountering a crime being committed. Special emphasis should be placed on the crimes the security guard may encounter while on duty within a Federal facility, his actions, responses, and the requirements of the agency.

Safety and Fire Prevention**

Define the security guard’s responsibility for safety and fire prevention. Provide guidelines for operational safeguards including the use of fire extinguishers (types, etc.), sprinkler systems, fire alarm systems, and other standard fire prevention equipment. Students will also be trained on the use of the first aid kit.

Records, Reports, & Forms**

Instructor will lecture on importance of properly prepared records, reports, and forms. Students shall be given examples and prepare sample records, reports, and forms as they will use on this Task Order.

Special Situations

Instructor shall discuss various types of special situations which guards may be required to respond to, such as VIP visits, controlling traffic, and dealing with mentally ill or disturbed persons.

Terrorism, Anti-terrorism, and Weapons of Mass Destruction (WMD) 4

Instructor will provide a lecture regarding weapons of mass destruction; discuss anti-terrorism methods used by NPS such as counter-surveillance and proper use of building security equipment.

Workplace Violence

Instructor will discuss workplace violence, who commits violent acts and why, guard response to violent incidents, and tactics for being aware of environments or situations that can contribute to violence.

X-Ray and Magnetometer (For Unarmed Screeners)

Instruction will include device nomenclature, performance testing, and operations of x-ray machines and walk-through, explosive trace detection equipment and hand-held magnetometer. Instruction will include a video training presentation via a Government provided DVD. Security guards will identify x-ray images of potential hazards. Instructions will include manual screening techniques.

NOTE: THE WRITTEN EXAMINATION QUESTIONS ARE TAKEN 100% FROM THE SGIM.

FAILURE BY THE INSTRUCTOR TO USE THE SGIM AS AN ESSENTIAL TRAINING TOOL

MAY RESULT IN HIGH RATES OF FAILURE ON THE WRITTEN EXAMINATION. THE

CONTRACTOR IS STRONGLY URGED TO ENSURE THAT THE INSTRUCTORS USE THE

SGIM AS A CORE COMPONENT OF THE TRAINING.