J-10_Security_Guard_Information_Manual_(SGIM)_1.pdf

This document is a Security Guard Information Manual for the Statue of Liberty/Ellis Island National Monument, prepared by the National Park Service and United States Park Police as Attachment J-10, updated February 2024. It is designated "For Official Use Only."

The manual provides comprehensive guidance for contracted security guards working at the Statue of Liberty and Ellis Island facilities. Key responsibilities include controlling access and egress at screening sites and sentry posts; conducting personnel and package screening using magnetometers, X-ray machines, and explosives/narcotics trace detectors; monitoring CCTV systems; responding to emergencies; detecting unauthorized access; and assisting with special events. Security guards are not law enforcement officers but support the National Park Service mission by screening visitors, detecting prohibited items and weapons, and reporting suspicious activity to the United States Park Police. The manual details appearance standards (uniform requirements, grooming standards, personal hygiene), standards of conduct with two violation levels (immediate removal offenses including criminal activity, possession of weapons or drugs, sexual harassment, and sleeping on duty; and secondary violations including unprofessional conduct, uniform violations, and neglect of duties), and traits expected of security personnel including alertness, approachability, confidence, ethics, temperament, good judgment, impartiality, integrity, knowledge, politeness, positive attitude, self-control, and tactfulness. The document addresses critical topics including terrorism threats and prevention, workplace violence recognition and prevention, sexual harassment policies, and emergency protocols. It also references applicable federal regulations (36 CFR Parks, Forests, and Public Property) and includes an appendix with command center operational procedures for various emergency scenarios including medical evacuations, bomb threats, security breaches, and dignitary visits.