Draft_PWS_Unarmed_Guard_Services_1.docx

PERFORMANCE WORK STATEMENT (PWS)

Unarmed Guard Services for The Statue of Liberty and Ellis Island National Monuments (STLI)

January 18, 2026

TABLE OF CONTENTS

– GENERAL CONTRACT INFORMATION

Non-Personal Services As a non-personnel service, the Government shall not exercise supervision or control over contractor employees. Contractor employees are accountable solely to the Contractor, who is responsible for performance under this contract.

Background As an integral component of the National Park Service (NPS) security mission, contractor-provided unarmed security guard services support the protection of visitors, employees, facilities, and national assets at the Statue of Liberty and Ellis Island (heretofore referred to as STLI or Park). As a major symbol of freedom for our country, the Park attracts millions of visitors from around the word every year, the Park considers the safety and security of everyone arriving and departing the Park of the utmost priority.

Objective The objective of this Performance Work Statement (PWS) is to provide high quality unarmed security guard services to support regular operations, surge requirements, and special events at STLI to ensure the safety and security of all visitors, employees, and other persons arriving and departing STLI.

Scope of Services The Contractor shall provide access control, personnel and package screening, patrol operations, dispatch and closed-circuit television (CCTV) monitoring, and emergency response support as directed by the NPS or the United States Park Police (USPP), and all other security guard services described within this PWS and attachments, The Contractor shall provide all personnel, equipment, tools, supervision, and materials necessary to perform these services, except for those items described in paragraph 2.12, Government-Furnished Property.

Type of Contract The Government will award this requirement as a Labor Hour Contract.

Period of Performance The period of performance consists of one (1) twelve-month base year and four (4) twelve-month option years.

Contracting Officer’s Representative (COR) The Contracting Officer (CO) will designate a Primary and Alternate Contracting Officer’s Representative (COR) in writing after contract award. The designated CORs are authorized to monitor technical performance, conduct inspections, coordinate Government-furnished property (GFP), and provide technical direction within the scope of the contract. The designated CORs have no authority to modify contract terms and conditions, costs, or contract performance schedule. The COR(s) will notify the CO, Contract Specialist(s) (CS), and the Contractor of any performance issues or deficiencies observed or reported during contract performance.

– PERFORMANCE REQUIREMENTS

General Information Contractor security guards have a crucial and highly visible role in support of NPS's mission. Contractor personnel are usually the first (and sometimes only) contact visitors have with a uniformed presence at the Park and are also usually the first line of security. Guards shall perform duties professionally and courteously at all times. All Contractor employees performing under this contract shall execute a Non-Disclosure Agreement (NDA) (Attachment J-3) prior to assignment.

Types of Services Services include Operational Services, Surge Hour Services, and Special Event Services. Surge and Special Event services shall be scheduled, authorized, and billed in accordance with Government direction.

Operational Services Operational Services include all work hours during normal operational hours, and account for the majority of services required under this contract.

Surge Hour Services Surge Hour Service include all work hours, outside of operational hours, that are still required for successful security operations. These hours are not special events. Surge hours can include emergencies, natural disasters or special screening requests made by the park. They will usually occur either a few hours prior to or after a regularly scheduled shift and are billable to the park. Surge Hours will be identified on the Quarterly Schedule of Hours (Attachment J-2).

Special Event Services Special Event Services include all work hours where additional guard personnel are required on a one-time basis to support an Event booked at STLI. Special Events are usually held after hours of operation; hours usually range from 1800 hours to 0100 hours. All security requirements apply unless waived by the CO or COR.

The NPS will provide a minimum of sixteen (16) hours of advanced notice before Special Events personnel are required. The Contractor shall provide the personnel requested by the Government to cover the event. Man-hour rates apply ONLY for the time that personnel are on-site and are performing guard duties. Special Event pricing shall be all inclusive and no additional costs shall be charged to the government for wait time, overhead, profit, transportation, etc.

Place of Performance Services shall be performed at designated STLI duty posts including Battery Park, Liberty State Park, Liberty Island, Ellis Island, the Marine Inspection Office (MIO), and the Liberty Command Center. (See Attachments J-10, and J-13)

· Battery Park: Located in the Battery Place section of Lower Manhattan, West of Castle Clinton National Monument, on the Battery Park promenade.

· Liberty State Park: Located near the Central Railroad of New Jersey (CRRNJ) terminal building within Liberty State Park, 1 Audrey Zapp Drive, Jersey City, NJ.

· Secondary Screening Post: Located at the backside of the Statue of Liberty Monument on Liberty Island

· Marine Inspection Office (MIO): Located in Lower Manhattan, adjacent to the Staten Island Ferry Terminal

· Ellis Bridge (Post IV): Located within Liberty State Park, off Freedom Way, just North of Ellis Island

· Liberty Command Center: Located on Ellis Island in the Ellis Police Office (EPO) Hours of Operation and Scheduling The Contractor shall staff posts in accordance with the minimum guard coverage requirements identified and provided in by the Government-in the Quarterly Schedule of Hours (Attachment J-2). The Contractor shall maintain contingency staffing, adhere to approved schedules, comply with park closures, and ensure compliance with Collective Bargaining Agreement (CBA) limitations.

Quarterly Schedule of Hours / Minimum Guard Coverage A Quarterly Schedule of Hours containing the minimum coverage requirements for the Site Commander, Guards, Supervisors, and Alarm Monitors, will be provided to the Contractor prior to the beginning of each Government quarter. Upon receipt of the Quarterly Schedule the Contractor will be responsible for scheduling all work to conform with the Park visitation schedule except for the MIO Sentry Post, Battery Park tent Sentry Post, the Post IV Sentry Post, and the NPS Command Center will usually be coordinated forty-eight (48) hours in advance. All shift changes and breaks shall be scheduled to have no impact upon normal operations of the site in accordance with the Quarterly Schedule of Hours. When requested by the CO, CS, or COR, the Contractor shall furnish a PDF copy of the most current schedule to the Government via email. (See Attachment J-2, Schedule of Hours) Schedule Contingency Plan The Contractor shall have a contingency plan for replacing staff that are unable to work for any reason. The contingency plan will be submitted in the Contractor’s Quality Control Plan (See para. 2.14.1.) for Government comment and approval. The Contractor must maintain minimum guard coverage identified in the Quarterly Schedule of Hours. The Contractor shall notify the COR at the beginning of the day if unable to meet minimum coverage requirements.

Schedule Deviations When necessary the Government may provide the Contractor with a revision to the Quarterly Schedule of Hours. The need for revisions may be due to reasons such as a change in the Ferry’s scheduled hours, etc. The Contractor may not deviate from the Quarterly Schedule of Hours without prior COR approval. The Contractor shall request such deviations with the justification(s) in writing via email to the CO, CS, and COR at least seven (7) calendar days in advance. In case of an emergency, the COR or USPP Supervisor will notify the Contractor to divert Contractor employees from their normal duties to meet the situation for a period not to exceed eight and one-half (8.5) hours. When the emergency is resolved or when 8.5 hours has passed, the COR will notify the Contractor to return Contractor employees to their normal assignments. Examples of emergency situations include evacuation due to suspicious packages, fire, etc.

Limitation of Hours Worked The Contractor shall follow guidance on Hours Worked as stated in a Collective Bargaining Agreement (Service Employees International Union Local 32BJ).

Park Closures The Park is only scheduled to be closed for two federal holidays; however, it may also be closed for adverse weather, or other reasons outside of the control of the Park, such as Government furlough. The Contractor will be notified of any unscheduled Park closures through the Blackboard System. In the event of any closures, the MIO Sentry Post, Battery Park Security Post, and the Liberty Command Center Post will remain staffed at the minimum staffing levels in the schedule.

Blackboard System The Blackboard system is an automated notification system that is updated by the Park based on information issued from Park leadership. At a minimum the Contractor Superintendent, PM, and Supervisors will be added to the Blackboard system to receive notifications by both phone and text. It will be the responsibility of the Contractor to ensure ALL scheduled Contractor employees are notified of closures in a timely fashion. When the site closes for only a portion of the day, the COR will notify the Contractor whether or not any Contractor employees are authorized to be released early. In the case of authorized early release, the Contractor employees will still be paid for their scheduled shift.

Holiday Closures The Park is closed for only Thanksgiving Day and Christmas Day each year, and the Contractor will be required to provide full staffing for the MIO and Liberty Command Center Posts, and provide one guard staffing at the Battery Park Sentry Post.

Recognized Holidays The following is a list of federally recognized holidays:

Staffing and Personnel Requirements To be qualified to perform under this contract, Contractor personnel shall meet citizenship, age and fitness, education, experience, and licensing requirements identified in the following paragraphs. Guards shall possess valid NY and/or NJ security licenses appropriate to duty location.

Citizenship Subject to existing law, regulations and/or other provisions of this contract, illegal or undocumented aliens will not be employed by the Contractor, or with this contract. To be eligible to perform under this Contract, all Contractor employees must meet the following requirements to the satisfaction of the CO and COR:

· Be a citizen of the United States of America or lawfully admitted aliens qualified to work under current Immigration and Naturalization Service Regulations, and

· Have a Social Security Card issued and approved by the Social Security Administration.

Age and Fitness All Contractor employees must be a minimum of twenty-one (21) years of age. All security guards must be able to withstand the physical demands of the job and be in general good health. Contractor employees must have no conditions which might preclude the performance of any task assigned under this contract. All contractor employees must have full binocular vision corrected to at least 20/30 and have the ability to hear normal conversation from a distance of twenty (20) feet. It will be the Contractor’s responsibility to maintain medical documentation for each guard indicating they have passed a general physical, eyesight and hearing exam to meet the contract requirements. This documentation shall be provided to the CO, CS, and/or COR upon request.

Education and Experience The Contractor shall ensure all personnel meet the stated education and experience requirements of this PWS unless a waiver is approved.

Waiver The waiver of any education and/or experience requirement shall be requested in writing and sent via email to the CO and COR for approval. The CO will send the Contractor verification of approval or denial of the waiver request.

Guards – All Posts Guards are required to meet the following education and experience criteria, regardless of assigned post All Guards shall:

1) Have a high school level education, documented with a high school diploma/certificate, General Education Development (GED) diploma/certificate, or equivalent.

2) Have a minimum of two (2) years of experience with the following:

a) Meeting and dealing professionally with the public and,

b) Clearly speaking, writing, reading, and understanding English,

c) Reading, understanding, and applying printed rules, detailed orders and instructions, and training materials.

d) Maintaining poise and self-control under high stress situations.

e) Demonstrating good customer service skills

3) Meet one of the following requirements:

a) Have two (2) years of experience obtained within the past five (5) years; or

b) Have an associate’s degree issued by an accrediting institution recognized by the U.S. Department of Education in a security, or security related field AND one year of experience within the past five (5) years; or

c) Have one (1) year of military or National Guard (active duty or reserve) experience; or

d) Any reasonable combination of the above (i.e. one year of security experience plus one year of college coursework in a related field, etc.), approved by the COR; or

e) Have either:

(i) Two (2) years of relevant education above a high school level; or

(ii) Combination of relevant education above high school level and relevant experience totaling two (2) years.

Guards – Liberty Command Center Post All Guards assigned to the Liberty Command Center Post, referred to as Alarm Monitors are required to meet additional education and experience criteria. In addition, the COR must approve any guards assigned to the Command Center Post. Command Center Guards shall:

1) Have a minimum of five (5) years of dispatching experience involving the use of radios, telephones, alarm panel monitoring, and CCTV monitoring,

2) Have a minimum of three (3) years of experience working as a guard at STLI.

Guards – Post IV and MIO Posts All guards assigned to Post IV and/or MIO posts are required to meet the following additional education and experience criteria. Post IV and MIO Guards shall:

1) Have a minimum of three (3) years of experience working as a guard at STLI.

Program Manager The Program Manager (PM) and Alternate PM are required to meet the following education and experience criteria. Primary and Alternate PMs shall:

1) Have one of the following:

a) A bachelor’s degree or higher, accredited by an accrediting institution recognized by the US Department of Education; or

b) At least eight (8) years of active or reserve duty experience in any of the armed forces, including the National Guard

2) Have prior contract managerial experience; and

3) Have at least five (5) years of supervisory experience; and

4) Have one (1) year of experience managing and supervising a staff of 70 or more, and

5) Have prior experience performing contract administrative functions including:

a) hiring/firing in order to continuously maintain an adequate staff with suitable expertise to assure work is completed in accordance with contract requirements,

b) payroll,

c) uniforms,

d) phone,

e) organization of electronic files on a computer hard drive or thumb drive,

f) faxes,

g) training/certification,

h) scheduling for normal operations and special events, and

i) assuring quality and maintaining a quality control plan.

Licensing Permits and Certifications In performance of work under this Contract, the Contractor shall be responsible for maintaining current, valid copies of all licenses, permits, certifications, and registrations listed above in both PDF and paper form. These documents shall be forwarded to the CO and COR upon request, at any time, during the duration of this Contract.

The Contractor must pay all costs and fees associated with applying for, receiving, and maintaining all such permits and licenses throughout the course of the Contract, including any and all option periods the Government exercises. The costs associated with this requirement must be factored into the Contractor's hourly rate, as they will not be itemized or paid for separately by the Government.

Security Guard License All Guards shall possess a current New Jersey (NJ) and/or New York (NY) Security Guard License certification and carry it with them while on duty.

Prior to commencement of work under this contract, the Contractor shall obtain all licenses and permits required for each security guard and supervisor to serve as an unarmed security guard with the authority to hold and detain individuals suspected of committing crimes. The Contractor will not be reimbursed for services rendered by a Security Guard lacking appropriate licenses and permits.

The Contractor shall comply with the Security Officer Registration Act of NJ (SORA) N.J.S.A. US: 19A-1 to 45:19A-12, and the NY General Business Law Articles 7 and 7A. The Park’s has Post locations in both NJ and NY, and all guards must be licensed and registered in the State they will be working in (NJ, NY, or both). As the Park has Post locations in both NJ and NY, it is important for the Contractor to ensure guards are only scheduled for shifts in locations where they are licensed and registered. The Contractor Site and Operational Supervisors are required to obtain security licenses for both NJ and NY.

The Contractor shall furnish a legible copy of all legally required licenses and permits (excluding permits and licenses issued to individual Contractor employees) to the CO prior to the Contract start date and again within 15 days after each option period exercised by the Government. Failure by the Contractor to maintain valid licenses and permits will be cause for negative performance ratings.

Liberty Security Guard Verification Within two (2) months after the start of this Contract, a Liberty Security Guard Verification Document (Attachment J-4) must be completed for each guard working on this contract and emailed to the COR as one PDF file. After the two (2) month period expires and new employees are hired, these documents may be sent separately. However, the Liberty Security Guard Verification Document must be emailed to the COR no later than one (1) month after the guard is hired. The Verification Document is evidence that the security guard has:

· Completed all initial training,

· Meets the education requirements,

· Possesses the required NY and/or NJ Security Licenses,

· Signed the non-disclosure form,

· Passed the pre-employment drug screening, and

· Passed the pre-employment background check Contractor Personnel and Organization The Contractor shall provide the following personnel to ensure successful contract performance Key Personnel Key Personnel include the Program Manager and Site Commander. Operational Supervisors and Guards shall be provided as required. Substitutions of Key Personnel require CO approval. The PM shall give full time and attention to the duties of this contract. The Contractor shall not task the PM with assignments that are not affiliated with this contract.

The Primary and Alternate PMs and Site Commanders are considered Key Personnel, essential to the work being performed. These positions shall not be changed without the written approval of the CO. (See Key Personnel clause Alternate 1) All people proposed by the Contractor as replacements or Alternates for Key Personnel must meet the minimum qualification requirements in this PWS that were present in the solicitation Evaluation Criteria. Replacement candidates must also have commensurate experience compared to the individual they are replacing. The Contractor shall provide the name(s), telephone number, pager number (if any), cellular phone number (if any), facsimile number, e-mail address, and office address of the primary and/or alternates for the PM and Site Commander positions within seven (7) calendar days after contract award.

The Contractor shall provide the name(s), telephone number(s) including cell phone number(s), and addresses of the primary and alternate PMs and Site Commanders. Any person serving as the alternate Site Commander for a period longer than 16 hours in any 7-day period must be pre-approved in writing by the CO.

During contract performance, the Contractor shall make no substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment. The Contractor shall notify the COR within two (2) calendar days after the occurrence of any of these events and provide the information described in the paragraph below. The primary and alternates for the PM and Site Commander shall not be changed without written approval of the CO. The CO may request the immediate removal of the PM for performance-related reasons.

The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the CO. Proposed substitutes should have comparable qualifications to those of the person(s) being replaced. After receipt of all the required information the CO will notify the Contractor whether the substitute(s) are approved or disapproved. This clause will be modified to reflect any approved changes of key personnel.

Qualification Documents The Contractor shall provide information which specifically demonstrates the technical experience, expertise and qualifications of its Program Manager (PM) in performing the work required by this contract. Individuals for whom resumes are submitted are considered key personnel. Unofficial transcripts must be included in the application, and/or paperwork from the military indicating a retirement or an honorable discharge.

Other Personnel In addition to the Key Personnel, the Contractor shall provide qualified personnel for the roles of Operational Supervisors and Guards.

Operational Supervisors The Contractor will provide on-site Operational Supervisors for each Screening Site: Battery Park Screening Site, Liberty State Park Screening Site and Statue of Liberty Screening Site. Guards assigned as Dispatchers in the Liberty Command Center are to be classified as Operational Supervisors.

All Operational Supervisors will be enlisted in the NPS Network e-mail program, and the Contractor shall ensure all supervisors are checking their NPS email no less than twice a day, once at the beginning of assigned shift, and once at the end of assigned shift.

Guards The Contractor shall provide Guards for normal operations, surge, and special event requirements. The position of Guards is a uniformed guard position. The Contractor shall ensure there are sufficient fully qualified contractor employees available to replace any guard or supervisory personnel on breaks, sick call, regular days off, scheduled vacation, or any emergency. All relief personnel shall fully meet the minimum requirements for the post and position to which they are assigned and shall identify available relief personnel on the daily schedule.

Background Investigations and Suitability All personnel shall undergo USPP background screening and have an Access National Agency Check and Inquiries (ANACI) investigation initiated prior to assignment. Personnel determined unsuitable shall be immediately removed.

I. NO INDIVIDUAL THAT REPRESENTS A RISK OR THREAT TO NATIONAL SECURITY AS DETERMINED BY THE GOVERNMENT SHALL BE EMPLOYED UNDER THIS CONTRACT.

II. All contractor employees shall complete a U.S. Park Police Identification Card Application & Background Check Request Form (attached) must be submitted to the USPP at least (2) weeks in advance of the employment or work start date.

III. All criminal history must be included on the form. Although the main concern of the USPP is serious criminal activity, and/or appearance on terrorist watch lists, omission of minor criminal incidents is a credibility issue which will delay approval and may be cause for denial. Intentionally providing false information in any way will result in denial of the application.

IV. Once the application is approved you will be required to arrange an appointment with USPP Administrative Support to have your photograph taken and ID card issued. You must come in person to Ellis Island Police Office for this appointment. Digital photographs will not be accepted via email.

V. ID cards will be valid for the anticipated term of the project or for a (1) year period for concessioners and long-term contractors.

VI. A replacement ID card will not be issued unless the expired or damaged card is returned. If the ID card is lost or stolen a report must be immediately filed with the U.S Park Police. The USPP case number must be provided to the U.S. Park Police Administrative Secretary prior to issuance of the replacement card. Once the application is approved and prior to starting on-site training, all Contracted personnel will be interviewed by the COR.

VII. All contractor employees shall have an ANACI background investigation initiated prior to the duty assignment of any contract employee. NPS will not require the ANACI adjudication prior to an employee being assigned to the contract. Contract employees must have their applications approved in E-QIP, by the NPS, before they are permitted to begin work on this contract." These background investigations will be conducted by the Government and shall include, but are not limited to, a criminal history check, a credit bureau check, and employment verification for the five (5) years prior to the year of employment. Evidence of any felony criminal conviction within the previous ten (10)-year period shall disqualify the prospective contractor employee from working at this site. Evidence of any criminal history shall immediately be brought to the attention of the COR.

VIII. As part of the ANACI background investigation, each employee working on this contract will be required to provide background information on the on-line Office of Personnel Management (OPM) E-QIP system. The Contractor shall provide a point-of-contact (POC) who will assist the Government with ensuring all Contractor employees are successfully processed through the E-QIP system in a timely fashion. The POC shall also ensure the contractor guards meet all processing deadlines set by the COR with respect to the ANACI background check. The Contractor shall bear the cost of the man-hours used to meet these deadlines. The name and number of this point-of-contact shall be given to the COR after this contract is awarded.

IX. Prior to providing employee information to the Government for the ANACI background investigation, the Contractor shall conduct a criminal background and credit check on all employees who they wish to hire. If the applicant has serious misdemeanors, felonies, or a history of unpaid bills, the Contractor shall not continue to process this applicant for employment under this Contract. The Contractor is required to save all initial background checks in paper and PDF form. These documents shall be available to the COR upon request.

X. If there are questions about the suitability of an applicant's background, the Contractor shall contact OPM and/or the COR. If it is learned that a guard did not receive a successful ANACI adjudication, he/she shall immediately be removed from this contract Training and Certification The Contractor shall ensure all personnel complete initial and annual training in accordance with contract requirements. All training documentation shall be maintained and provided to the Government upon request. The Contractor shall bear the cost of all training specified in this section of the PWS and the hourly wages shall account for this cost. The Contractor must complete a Certification of Annual Training (Attachment J-8) and email it to the CO and COR(s) no later than 30 days after the start of the fiscal year. The duration of the training can be reduced at the discretion of the COR, which will be provided in writing. Every security guard working on this contract must meet the annual training hour requirements unless the Contractor receives a written waiver from the COR.

Initial Training

· The Contractor shall certify to the COR that all initial training requirements for individual security guards have been met within two (2) months from the start of this Contract (See Attachment J-4). Regardless of when the employee begins work on this Contract, he/she will be required to attend initial training. Guards who begin work mid-contract shall have their initial training completed within one (1) month of being hired; Attachment J-4 must be emailed to the COR immediately after the training is completed. When a guard who is performing work on this contract is moved to another position or is promoted, the Contractor shall send the COR an updated Guard Verification Document, Attachment J-4, within one (1) month of the action being taken.

· Certifications shall be made upon any update to an employee’s training certification or as otherwise determined by the COR. Additionally, the Contractor shall maintain copies of all training certifications in its personnel files and provide copies to the CO or COR at any time and without advance notice. All training documents shall be saved using paper hardcopies and electronic PDF files.

· The Contactor shall ensure that “all” employees receive at least 35 hours of initial training (See Attachment J-6). The Site Commander and Operational Supervisors, excluding guards who work in the Command Center, must complete an additional nine (9) hours of supervisory training (See Attachment J-7). The Contactor shall ensure that “all” guards working in the Command Center receive at least an additional nine (9) hours and thirty (30) minutes of initial training (See Attachment J-11). The Contactor shall ensure that “all” guards who work at a Sentry Post receive at least three (3) hours of additional initial training regarding the Use of the Radio and the Importance of Documentation (See Attachment J-11). Attachment J-4 shall be emailed to the COR in a PDF file. All initial training must be completed within two (2) months from the start date of this Contract. All training expenses mentioned in this section will be incurred by the Contractor.

· The Contractor bears the entire responsibility for scheduling and coordinating with USPP for the Government-provided, site-specific training courses.

· The Contractor shall also bear all costs and responsibilities related to their employees' attendance at any contract/government mandated training class, including all expenses for transportation, lodging, and meals (as may be necessary). Any requirement and costs associated with hiring backfill staff will be the contractor’s responsibility.

· The CO, COR, or any approved USPP/NPS personnel shall be allowed to observe any training and qualifying sessions sponsored or provided by the Contractor without any advance notice. The purpose of such observation is to ensure that the Contractor is adhering to the training syllabus and is complying with the stated training requirements defined in this Contract.

· The Contractor shall utilize the SGIM (Attachment J-10) to train employees. The information in this document is confidential and shall not be reproduced without written consent from the COR. Within two (2) weeks from the start of this contract, employees shall be familiar with the contents of this document.

· The Contractor shall ensure that Operational Supervisors, who aren’t assigned to the Command Center, maintain the following certifications as Instructors:

· X-ray Inspection System

· An Explosives/Narcotics Trace Detector

· Walk Through Magnetometer

· All non-supervisory employees will be trained as Operators and recertified annually. It is incumbent upon the Contractor to ensure that training and recertification is maintained.

· If new security screening equipment is introduced to the operation by the USPP, the Contractor shall ensure that all Operational Supervisors, not assigned to the Command Center, achieve certification as Instructors. The Contractor shall bear all costs associated with the certification and annual renewal in such event. Training non-supervisory employees on updated equipment will be the responsibility of the Operational Supervisors.

· All Command Center employees must attain certification as Emergency Medical Dispatchers, within ninety (90) days of being placed in the Command Center. The cost of the training will be incurred by the Contractor.

· All Command Center Employees shall complete an online Incident Command System (ICS) 100 course.

· The Contractor shall bear all costs and responsibilities for all Command Center employees to be trained on CCTV equipment and Fire alarm systems. This training will be provided by a third-party equipment company. If new systems/equipment are introduced/ installed into the Command Center, the company which is providing the equipment will train the guards. The Contractor shall bear all costs related to this training.

· The Contractor will be responsible for ensuring Command Center guards receive up to twenty-four (24) hours of annual training. The Contractor will be responsible for ensuring Operational Supervisors (excluding Command Center Guards)/Site Commander receive up to sixteen (16) hours of annual training; nine (9) hours of this training will be annual supervisory training (See Attachment J-7). The Contractor will be responsible for ensuring Sentry and Screening Site guards receive up to twelve 12 hours of annual training a year. Six (6) hours and fifteen (15) minutes of all annual training will be provided by the Government and will include site-specific instruction. (See Attachment J-9). Initial Training will not count towards the annual training requirement:

· Command Center: twenty-four (24) hours, which includes six (6) hours, and fifteen (15) minutes of training provided by the Government

· Operational Supervisors/Site Commander: sixteen (16) hours, which includes six (6) hours, and fifteen (15) minutes of training provided by the Government

· Sentry and Screening: twelve (12) hours, which includes six (6) hours and fifteen (15) minutes of training provided by the Government Annual Training The Contractor must complete a Certification of Annual Training (Attachment J-8) and email it to the CO and COR(s) no later than 30 days after the start of the fiscal year. The duration of the training can be reduced at the discretion of the COR, which will be provided in writing. Every security guard working on this contract must meet the annual training hour requirements unless the Contractor receives a written waiver from the COR.

Remedial Training Training, except for Government led training and annual supervisory training, can be remedial in nature and provided by the Contractor, a third-party contractor, the USPP, or the NPS with site specific protocols. Remedial training or re-training may be required as described in the SGIM (See Attachment J-10).

Duties, Post Orders, and SGIM Guards shall perform duties in accordance with Post Orders and the SGIM. Deviations are permitted only in emergencies or when directed by the COR.

Program Manager The PM shall have the required technical knowledge, and authority to complete all duties including administrative functions such as hiring/firing, scheduling, etc., implementing a process to address complaints, and be available as specified in the following subparagraphs. The PM duties are not delegable and shall be performed only by the assigned PM.

Technical Knowledge The PM shall have technical knowledge of handheld security wand operations, identifying dangerous deadly objects in baggage or on persons, and unarmed perimeter security surveillance, explosive/HAZMAT identification, use of metal detectors, and training and instructing security operations. The PM shall also demonstrate technical knowledge of X-ray machines used in screening operations, the utilization of trace detection equipment, behavioral detection techniques, CCTV operations, dispatch operations, Active Shooter Response, and building alarm systems.

Authority The Program Manager shall have sufficient authority to act for the contractor during the term of the Contract.

1) The PM shall have the authority to accept notices of deductions, inspection reports, and all correspondence on behalf of the Contractor. The PM will have the overall responsibility for implementing, monitoring, and upgrading the Contractor's quality control plan and is responsible for ensuring that the Contractor's work force always complies with the contract requirements. The PM must completely understand the operational requirements of the Contract, including:

a) Functions of both the productive and supervisory staff.

b) Location(s) of service.

c) Method of operation and equipment required at each post.

d) Contents of general and specific post orders Administrative Functions The PM shall ensure the guard workforce is prepared to perform all contract duties. The PM shall conduct regularly scheduled meetings with supervisory staff to continually evaluate security officer’s performance and review operational procedures. The PM will be required to utilize an on-site office provided by the Government within ten (10) days of the Contractor receiving notice of its location through the COR. The PM will be expected to be physically on site during normal operating hours (0800-1700), Monday through Friday, and overseeing contract issues for the duration of this contract In addition, the PM shall be responsible for hiring/firing, payroll, invoicing, uniforms, dosimeters, phones, faxes, training/certification scheduling for normal operations surge, and special events. Furthermore, the PM shall be responsible for submitting Quality Control Inspection Reports and ensuring all monthly reports and daily schedules are submitted within the first seven (7) days of the month.

Complaint Process The PM shall be responsible for implementing a policy for investigating complaints. The policy shall include the use of a complaint form and instituting a complaint review process. The investigation shall be thorough as referenced in the QASP (Attachment J-1) and each complaint received by any member of the contract staff shall be investigated. The PM shall ensure that complaints are investigated within seven (7) days after the complaint was received. Within two (2) days of the investigation being completed, the PM shall submit all the documents related to the complaint to the CO and COR in a searchable PDF format.

Availability The PM shall be available during normal working hours within thirty (30) minutes by telephone or in person to discuss any problem areas. After normal duty hours or on weekends and holidays, the PM shall be available within two (2) hours.

Site Commander The Site Commander shall provide on-site supervision to on-site personnel, ensure posts are staffed as required, and provide necessary oversight as described in the following subparagraphs.

Supervision The Site Commander shall provide on-site supervision to Operational Supervisors and perform duties as the supervisor of the guard force and be in charge of all contractor employees under this contract. Have broad authority to act for the Contractor on a day-to-day basis at the work site. The Site Commander shall visit all post locations daily to ensure operations are running effectively.

The Site Commander shall ensure 1) Each post is staffed as required IAW the minimum guard coverage provided in the Quarterly Schedule of Hours; 2) All contractor employees are properly trained, equipped, uniformed and are familiar with their respective posts, duties, and responsibilities; and 3) Each guard performs all duties as specified in accordance with the contract Availability The Site Commander shall be present on-site during park operating hours and be available for the CO, COR, or USPP Sergeant.

Operational Supervisor The Operational Supervisors shall be responsible for all operations at their individual assigned post location as described in the following subparagraphs. The duties listed below only apply to Operational Supervisors assigned to screening and sentry sites, not the command center.

Operational Supervisors Operational Supervisors, except those assigned to the Command Center, shall ensure 1) All stations are properly staffed; 2) Guard force breaks and relief are properly coordinated with coverage maintained to allow for breaks without disrupting operations; 3) Daily roll calls of staff are conducted for inspection, equipment checks, announcements, and the general transfer of information. Perform administrative duties including Time and Attendance verification and scheduling; 4) Email is checked at the beginning and end of each assigned shift.

Operational Supervisors, except those assigned to the Command Center, are responsible for the conduct and performance of Guards at their respective duty sites and shall contact the Command Center and advise when each Screening Site is operational. They shall also provide the number of guards present at the assigned site and whether this meets the scheduled requirements.

Command Center Operational Supervisors at the Liberty Command Center are responsible for performing all duties for their assigned post as described in the Post Orders (See Attachment J-15).

Availability Operational Supervisors will be available on-site during Park operating hours as assigned, and be available for the CO, COR, or USPP Supervisor.

Guard Duties All Guards shall be in uniform and ready to begin work promptly at the start of their shift and shall remain on the job and in full uniform until the end of their full tour of duty. Guards shall be responsible for performing all general and site-specific duties required for their assigned post as described in the Post Orders (See Attachment J-15).

Security Guard Information Manual (SGIM) & Post Orders Guards shall perform all tasks in accordance with the duties outlined on the SGIM (Attachment J-10) and the Contract Security Guard Post Assignment Record (Post Orders Attachment J-15). Post Orders are prepared by the COR daily for all shifts on each post. In addition to Attachment J-15, the COR will provide the Contractor with memos that clarify how specific duties shall be administered after the award of this contract. The Contractor shall expect that these memos will be updated throughout the duration of this contract and that new memos will be initiated to address specific guard duties.

The Post Orders define the specific duties that the contract security guards are to perform. The security guards should not deviate from the directions provided by the Post Orders except in emergencies or as directed by the COR. If the COR needs to modify, amend, and/or revise the Post Orders, provided the change is within the Contract scope and has no impact on the Contract cost, the COR and/or CO will direct the Contractor.

The duties of most guard posts require that a security guard does not leave his post until properly relieved. Where this is required, it will be specifically stated in the Post Orders. Additionally, each contract will identify posts that require relief breaks.

Changes to the post orders that increase or decrease the number of hours specified, that increase or decrease the amount of equipment and/or supplies required or otherwise affect the Contractor's cost or the Contract price, must be made by the CO through a written modification to the Contract or contract. The Contractor may be financially liable for accepting or implementing changes by anyone other than the CO; therefore, the Contractor shall be responsible for verifying with the CO whether any requested changes should be provided pending issuance of a Contract or Contract modification.

Guards will be required to perform a variety of security-related duties, depending on the post to which they are assigned. Each security guard post will have a Security Guard Post Assignment Record (Post Orders) and an Officer's Duty Book.

Guards must be thoroughly familiar with the post orders at all posts where they are assigned to work. Under no circumstance should any security guard neglect his/her assigned duties to familiarize him/herself with Post Orders.

Guard post assignments may include but are not limited to the following duties and responsibilities:

· Package screening.

· Access control

· Personnel screening; Visitor processing; Communications; Patrol operations.

· Monitoring CCTV and dispatching duties; suspicious behavior detection.

· Emergency and event response.

· Security guards should be familiar with the area of their Posts. Security guards who are finishing their shifts shall provide a brief to on-coming guards of the events and occurrences that have recently happened, are continuing, or are anticipated for the post.

Standards of Conduct and Discipline The Contractor shall maintain standards of conduct, a drug-free workplace, and disciplinary procedures. The Government may require removal of unsuitable personnel. Contractor personnel shall maintain the standards of conduct outlined in the SGIM (Attachment J-10).

Drug-Free Workplace Policy All employees working on this contract will be required to pass a pre-employment drug screening test, at the expense of the Contractor, within a month of being hired (See Attachment J-4). The Contractor shall then establish and maintain a drug-free workplace policy and use the following guidance from https://www.samhsa.gov/:

· Prepare and distribute a formal drug-free workplace policy statement. This statement should clearly prohibit the manufacture, use, and distribution of controlled substances in the workplace and spell out the specific consequences of violating this policy.

· Establish a drug-free awareness program. This program should inform employees of the dangers of workplace substance use; review the requirements of the organization's drug-free workplace policy; and offer information about any counseling, rehabilitation, or employee assistance programs (EAPs) that may be available.

· Ensure that all employees working on the federal contract understand their personal reporting obligations.