J-5 Customer Satisfaction Survey.pdf
PDF 262 KB Posted
- Solicitation number
- 697DCK-26-R-00355
About this file
This is a Customer Satisfaction Survey template for Federal Aviation Administration (FAA) solicitation 697DCK-26-R-00355. The survey is designed to collect past performance evaluations from existing customers of companies submitting proposals on this FAA contract opportunity.
The survey requires the company providing ratings (not the bidding company itself) to submit directly to FAA Acquisitions at marshavia.clark@faa.gov. Respondents must identify the company submitting the proposal, the company providing the survey, the relevant past performance contract number, type of services provided, and annual dollar amount of the referenced contract. The survey contains four rating questions using a five-point scale (Excellent=5, Very Good=4, Good=3, Needs Improvement=2, Unacceptable=1): timeliness of service completion; contractor responsiveness to needs and complaints; problem-solving capabilities and follow-up of Operations Management; and overall satisfaction with service performance. Each question includes space for comments. A critical requirement stipulates that surveys received directly from bidding companies will not be accepted; only third-party customer submissions to FAA Acquisitions are valid.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| OKC Q-A.pdf | ||
| 697DCK-26-R-00355 (Amend 1 ).pdf | ||
| J-1 OKC Elevator (PWS) - Amend 1.pdf | ||
| J-2. OKC Elevator List and Pricing Sheet.xlsx | XLSX spreadsheet | |
| J-3 OKC (WD).pdf | ||
| J-1 OKC Elevator Maintenance (PWS).pdf | ||
| 697DCK-26-R-00355.pdf | ||
| J-4 Invoicing Instructions.pdf |
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Text version
Customer Satisfaction Survey Solicitation
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________ marshavia.clark@faa.gov
697DCK-26-R-00355
Customer Satisfaction Survey Solicitation #
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
marshavia.clark@faa.gov
697DCK-26-R-00355
File details come from the government source that posted it. Updated .