J-5 Customer Satisfaction Survey.pdf
PDF 146 KB Posted
- Attached to
- DFW District Janitorial Services Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00568
About this file
This document is a Customer Satisfaction Survey for a federal contract opportunity. The survey is being requested by the Federal Aviation Administration (FAA) for a proposed janitorial services contract with solicitation number 697DCK-24-R-00568. The survey asks the customer to rate the contractor on various performance metrics such as timeliness of services, responsiveness, problem-solving capabilities, and overall satisfaction. The survey results must be submitted directly to the FAA Acquisitions team at the provided email address, and will not be accepted if submitted by the contractor submitting the proposal. The key details of the related federal contract opportunity are that it is for janitorial services at multiple locations within the Dallas-Fort Worth District, it is an 8(a) set-aside, and is being issued by the FAA Southwestern Region.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| J-1 DFW Janitorial SOW List of Revisions (Amend 4).pdf | ||
| 697DCK-24-R-00568 (Amend 4).pdf | ||
| J-1 DFW Janitorial SOW (Amend 4).pdf | ||
| QUESTIONS AND ANSWERS.pdf | ||
| 697DCK-24-R-00568 (Amend 3).pdf | ||
| 697DCK-24-R-00568 (Amend 1).pdf | ||
| 697DCK-24-R-00568 (Amend 2).pdf | ||
| J-2 DFW Janitorial Frequency Charts (Amend 2).xlsx | XLSX spreadsheet | |
| J-6 Contractor Staffing Access Questionnaire.pdf | ||
| J-2 DFW Janitorial Frequency Charts.xlsx | XLSX spreadsheet | |
| J-3 DFW Janitorial Pricing.xlsx | XLSX spreadsheet | |
| 697DCK-24-R-00568.pdf | ||
| J-1 DFW Janitorial SOW.pdf | ||
| J-4 Wage Determinations.pdf |
Show all 14
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Text version
Customer Satisfaction Survey Solicitation #
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________ marshavia.clark@faa.gov
697DCK-24-R-00568
Customer Satisfaction Survey Solicitation #
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
marshavia.clark@faa.gov
697DCK-24-R-00568
File details come from the government source that posted it. Updated .