J-4 Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-26-R-00005
About this file
The document is a Customer Satisfaction Survey for Federal Aviation Administration (FAA) Solicitation # 697DCK-26-R-00005. The survey is designed to collect performance feedback from customers about a contractor's services, with the completed form to be submitted directly to the FAA Acquisitions via email to stephanie.pfeiff@faa.gov. The survey includes four key rating areas: service timeliness, responsiveness to needs and requests, problem-solving capabilities of operations management, and overall service performance, each rated on a 5-point scale from Unacceptable (1) to Excellent (5). Companies submitting proposals are prohibited from submitting their own survey, and the survey must be completed by an independent customer who will provide ratings and optional comments about the contractor's performance.
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Customer Satisfaction Survey Solicitation # 697DCK-26-R-00005
Please submit this Survey via email to the Contracting Specialist at this email address:
stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-26-R-00005
Please submit this Survey via email to the Contracting Specialist at this email address:
stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
| Name of Company Submitting Proposal: |
| Name of Company Providing Survey: |
| Past Performance Contract referenced for this Survey: |
| Type of Services Provided: |
| ANNUAL Dollar Amount of the abovereferenced Contract: |
| Name of the Persons Customer Submitting this Survey: |
| Date: |
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