J-4 Customer Satisfaction Survey.pdf
PDF 143 KB Posted
- Solicitation number
- 697DCK-23-R-00312
About this file
This document contains a customer satisfaction survey solicitation for janitorial services in Miami and Fort Lauderdale, Florida. The Federal Aviation Administration is seeking past performance ratings for bidders on solicitation number 697DCK-23-R-00312. Respondents should provide the name of the company being rated, reference the relevant contract number, specify the type and annual value of services performed, and rate timeliness, responsiveness, problem-solving and overall satisfaction on a scale of one to five. Completed surveys must be submitted to the contracting specialist and officer by the specified due date. The related federal contract opportunity is for janitorial services to be provided at FAA locations in Miami and Fort Lauderdale under a single-award indefinite delivery, indefinite quantity contract.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-23-R-00312 amendment 0003.pdf | ||
| Vendor Questions and Responses.docx | DOCX document | |
| 697DCK-23-R-00312 amendment 0002.pdf | ||
| J-1A SOW edited 11-30-24.pdf | ||
| 697DCK-23-R-00312 amendment 0001.pdf | ||
| Procurement Schedule.docx | DOCX document | |
| J-5 Form-Contractor Staffing Access Questionnaire.docx | DOCX document | |
| J-1 SOW.pdf | ||
| J-3 WD 205-4543 Dade cty FL rev. 25 6-30-23.pdf | ||
| 697DCK-23-R-00312.pdf | ||
| J-2 WD 2015-4535 Broward cty FL rev. 26 06-30-23.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00312
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00223
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .