J-3 - Quality Assurance Surveillance Plan QASP.pdf

1.0 INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to provide and enforce standards of quality in the administration of performance based contracts. The intent is to ensure that the contractor performs in accordance with the performance metrics and the Government receives the quality of support called for in the contract. A properly executed QASP will assist the Government in achieving the objectives of this procurement.

The authority for issuance of this QASP is provided under PART 46 of the Federal Acquisition Regulation of

Services clauses, which provides for inspection, acceptance and documentation of the support called for in the contract or orders.

This QASP is designed to define the performance management approach, define roles and responsibilities, define methodologies used to monitor and evaluate Contractor’s performance and define the performance standards from which the Contractor will be measured.

2.0 IDENTIFICATION OF WORK TO BE PERFORMED:

This contract will provide Original Equipment Manufacturer (OEM) engineering/technical assistance, emergent repair, material, and training of the OEM Equipment onboard the Littoral Combat Ships (LCS).

3.0 PERFORMANCE MANAGEMENT APPROACH:

The Contractor’s internal quality control system will set forth the staffing and procedures for self-inspecting the quality, timeliness, customer satisfaction and other performance requirements in the PWS.

The purpose of the QASP is to provide guidelines and procedures by which the Contractor’s performance will be evaluated and assessed. The QASP is intended to be a “living” document that will be revised or modified as circumstances warrant, and is therefore provided for information only. The QASP is based on the premise that the

Contractor is responsible for quality assurance in the performance of their work, but it is the Government’s responsibility to periodically ensure they are receiving the work that was contracted for.

4.0 ROLES AND RESPONSIBILITIES:

Contracting Officer –Monitors contract compliance, performs contract administration, and resolves differences between the observations documented by the Contracting Officer’s Representative (COR) and the Contractor’s performance.

Contracting Officer’s Representative (COR) –The COR is responsible for technical administration of the contract and assures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

Government Technical Point of Contact (TPOC) – The COR designates an individual Government TPOC to assist in administering specific projects under the contract. The Government TPOC is responsible for assisting in administering a specific project under the contract and providing performance feedback to the COR. A Government

TPOC cannot, in any manner, alter the scope of the contract, make commitments or authorize any changes on the

Government’s behalf.

Quality Assurance Surveillance Plan (QASP)

For Davit Systems Rescue Boat (DRB) Support

Attachment J-3

5.0 METHODOLOGIES TO MONITOR PERFORMANCE:

In an effort to minimize the contract administration burden, simplified methods of surveillance techniques shall be used by the Government to evaluate Contractor performance. The primary methods of surveillance are Customer Input

/ Feedback. Customer feedback will be obtained either from performance evaluation surveys (Enclosure 2 of this

QASP) and/or from random customer complaints.

Customer complaints, to be considered valid, must set forth in writing the detailed nature of the complaint, and must be certified by the COR. The complaint will then be forwarded to the Contracting Officer for review. If the

Contracting Officer determines that the complaint is valid, the Contractor will be formally notified in writing. The

Contractor will have 5 business days to formulate a response detailing the actions taken to remedy the complaint filed.

6.0 DOCUMENTATION

The COR shall maintain copies of all reports, evaluations, recommendations and any actions related to the

Government’s performance of the performance assessment function in the COR file for this contract. All records shall be maintained for the life of this contract.

7.0 ENCLOSURES

Enclosure 1 – Required Performance Metrics

Enclosure 2 – Performance Evaluation Survey

Task or

Deliverable

Metric

Type

Performance

Standard*

Performance

Indicator

Surveillance

Method

Incentive (Negative)

Responsiveness Efficiency/

Quality

1. Provides FP quote for Delivery

Orders (DOs) in accordance with the RFQ.

2. Responds to emergent action requests IAW

PWS.

1. 100% of RFQs responses timely and complete.

2. Response to

100% of emergent action requests meet timeline.

1. Contracting

Officer (KO) review of responses to

RFQs.

2. KO and COR

Tracking of timeline.

1. $500.00 for every five (5) business days late up to a maximum of

$2,500.00.

2. $250.00 for every twelve (12) hour period late up to a maximum of

Notwithstanding the foregoing, the

Government may terminate for cause if response time requirements are not adhered to.

Technical

Quality

Quality Work product meets Quality

Level defined in the DO.

1. Completed work meets criteria and timeline in DO.

2. Technical assistance is accurate

COR: Oversight and feedback surveys

Handled on a case by case basis but could result in rework at contractor’s expense and or termination for cause if work product and technical assistance standards are not maintained.

Staffing Quality The right people and number of people for the job are utilized.

Personnel have qualifications, certifications, and clearances necessary IAW with PWS.

Personnel /

Staffing issues do not cause delays in accomplishing the requirements of a DO.

COR: Oversight and customer feedback

$250.00 per day that DO is delayed due to incorrect staffing up to a maximum of $2,500.00.

Government may terminate for cause if staffing issues are not corrected.

Timeliness and

Accuracy of

Deliverables

Required by the

Contract / DO

Efficiency /

Quality

1. Deliverables shall be submitted in accordance with the delivery requirements required by the

PWS.

2. Reports and

Other Deliverables are Correct when submitted.

1. 100% of the reports are submitted on time.

2. No more than 3

Errors per

Deliverable

1 & 2: COR

Tracking /

Review for completion and accuracy

1. $250.00 for every five (5) business day late, up to a maximum of

2. Deliverables received that have more than three (3) errors will result in rejection and return to Contractor as incomplete. NAVSEA shall not inspect the entire deliverable, rather NAVSEA shall identify, if present, the first three

(3) errors and return the deliverable to the Contractor. $250.00 for each instance in which a deliverable is determined to be incomplete, up to a maximum of $2,500.00.

Government may terminate the Contract for cause if complete and accurate deliverables are not provided by the due date.

*Note: Reports are not counted as late when, on a case by case basis, the KO/COR approves later report submission

ENCLOSURE 1: REQUIRED PERFORMANCE METRICS

ENCLOSURE 2

CONTRACTOR PERFORMANCE EVALUATION SURVEY (TO BE COMPLETED BY COR)

SUPPORT (Please include a description of the support being provided in the box below):

DELIVERY ORDER # / SURVEY PERIOD:

Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings:

SATISFACTORY UNSATISFACTORY

OVERALL RATING

Please provide an overall rating of the contractor’s performance:

a.) Quality of Product or Service:

b.) Timeliness (Deliverables were met in accordance with the contract schedule):

c.) Customer Satisfaction

ADDITIONAL COMMENTS:

Signed: __________________________________

Contracting Officer’s Representative