J-3 Customer Satisfaction Survey.pdf
PDF 134 KB Posted
- Solicitation number
- 697DCK-27-R-00004
About this file
This document is a Customer Satisfaction Survey template for Federal Aviation Administration (FAA) solicitation 697DCK-7-R-00004 (also referenced as 697DCK-27-R-00004). The survey is designed to collect past performance feedback from customers of companies bidding on the FAA proposal. Completed surveys must be submitted directly to the FAA Acquisitions office via email to the Contracting Specialist, stephanie.pfeiff@faa.gov. Surveys submitted directly by the bidding company will not be accepted.
The survey collects identifying information including the name of the company submitting the proposal, the company providing the rating, the past performance contract number being referenced, type of services provided, and annual dollar amount of the referenced contract. The survey itself contains four rating questions using a five-point Likert scale (Excellent=5, Very Good=4, Good=3, Needs Improvement=2, Unacceptable=1) addressing: timely completion of services at various intervals; contractor responsiveness to needs and complaints; problem-solving capabilities and follow-up of operations management; and overall service performance satisfaction. Each question includes space for comments. The survey must be signed by the customer with a date and submitted as part of the proposal evaluation for past performance assessment.
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Customer Satisfaction Survey Solicitation # 697DCK-7-R-00004
Please submit this Survey via email to the Contracting Specialist at this email address:
stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-27-R-00004
Please submit this Survey via email to the Contracting Specialist at this email address:
stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
File details come from the government source that posted it. Updated .