J-3 Customer Satisfaction Survey.pdf
PDF 119 KB Posted
- Solicitation number
- 697DCK-24-R-00230
About this file
This document includes a solicitation and customer satisfaction survey for fire system testing and inspection services in Salt Lake City. The Federal Aviation Administration Southwestern Region is seeking these services for the Salt Lake City Air Route Traffic Control Center for the period of July 22, 2024 to July 21, 2025. The solicitation will first be tiered for small businesses designated by the SBA, then full and open if there is insufficient competition. The customer satisfaction survey collects feedback on a contractor's timely completion of services, responsiveness, problem-solving capabilities, and overall satisfaction. Interested offerors should review the attached statement of work, wage determination, customer satisfaction survey, contractor staffing questionnaire, and procurement schedule for additional details.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-24-R-00230 amendment 0002.pdf | ||
| Vendor Questions and Answers.docx | DOCX document | |
| 697DCK-24-R-00230 amendment 0001.pdf | ||
| Procurement Schedule updated 3-27-24.docx | DOCX document | |
| 697DCK-24-R-00230.pdf | ||
| J-4 Contractor Staffing Access Questionnaire.docx | DOCX document | |
| J-1 SOW SLC ARTCC FIRE_TESTING_INSPECTION 2024.pdf | ||
| J-2 WD 2015-5489 rev 22 12-26-23 Salt Lake and Tooele cty.pdf | ||
| Procurement Schedule.docx | DOCX document |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00230
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal
2. Name of Company Providing Survey
3. Past Performance Contract# referenced for this Survey:
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract
Name of the Persons (Customer) Submitting this Survey
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer Date
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00017
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
File details come from the government source that posted it. Updated .