J-3 Customer Satisfaction Survey.docx
DOCX document 13 KB Posted
- Attached to
- Helicopter services, northern Utah Federal contract opportunity
- Solicitation number
- 697DCk-22-R-00352
About this file
This document includes a federal solicitation for helicopter charter services in northern Utah as well as a customer satisfaction survey for an incumbent contractor. The solicitation seeks helicopter transport services to support Salt Lake Air Route Surveillance Radar and details the required statement of work, wage determination, staffing questionnaire, and COVID-19 protocols. Vendor questions are due by August 25th and final proposals are due September 6th to the Department of Transportation Federal Aviation Administration Southwestern Region. The customer satisfaction survey collects feedback on an incumbent contractor's performance and capabilities to assist in the evaluation process, with responses requested by September 6th for consideration in the award.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 697DCK-22-R-00352 amendment 0001.pdf | ||
| SOW 8-31-22.docx | DOCX document | |
| Answers to Vendor Questions.docx | DOCX document | |
| J-4 Form-Contractor Staffing Access Questionnaire.docx | DOCX document | |
| J-2 WD 2015-5489 rev 19 06-27-22.pdf | ||
| J-1 SOW SLC ARSR Helicopter Charter 8-18-22.docx | DOCX document | |
| J-5 Contractor Letter COVID 19.pdf | ||
| 697DCK-22-R-00352.pdf |
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Text version
RFO # 697DCK-22-R-00352: Helicopter Charter of Personnel and Equipment to/from Salt Lake Air Route Surveillance Radar (SLC ARSR) Performance Customer Satisfaction Survey 8-18-22
_________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us –please send by September 6, 2022 for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
Would you be pleased to see this contractor awarded another contract at your organization for the same service?
_______Yes _______ No
Comments: ______________________________________________________________________
Organization Name: ________________________________________ Date: __________________
Contact: _________________________________________________
Phone #: ________________________________________________
File details come from the government source that posted it. Updated .