J-3 697DCK-25-R-00329 Customer Satisfaction Survey.pdf
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- Attached to
- Consolidated Grounds Maintenance Services for various FAA facilities in the Jacksonville District of Florida
- Solicitation number
- 697DCK-25-R-00329
About this file
The document is a Customer Satisfaction Survey for Solicitation #697DCK-25-R-00329, designed to collect performance feedback from customers of a potential contractor. The survey assesses contractor performance across four key areas: service timeliness, responsiveness to needs and requests, problem-solving capabilities, and overall service performance. Each area is rated on a 5-point scale from Excellent (5) to Unacceptable (1), with space for additional comments.
The survey is part of a consolidated grounds maintenance services procurement for the Federal Aviation Administration (FAA) in the Jacksonville District of Florida. The contract is set aside for a woman-owned small business (WOSB), with a NAICS code of 561730 for Landscaping Services. The procurement timeline includes site visits from 07/28/2025 to 08/01/2025, with questions closing on August 5th, 2025, and proposals due on August 19th, 2025. The contract is planned for a 5-year period (base year plus 4 option years), with performance expected to begin on October 1, 2025.
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-25-R-00329
Please submit this Survey via email by offer due date and time to the Contracting Team at:
Matina.L.Jackson@faa.gov and Josh.Haker@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-25-R-00329
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email by offer due date and time to the Contracting Team at:
Matina.L.Jackson@faa.gov and Josh.Haker@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .