J-3 697DCK-24-R-00571 Customer Satisfaction Survey.pdf

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Attached to
Janitorial Services for Multiple FAA Jacksonville District Florida Facilities
Solicitation number
697DCK-24-R-00571
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The document is a Customer Satisfaction Survey for Solicitation # 697DCK-24-R-00571, which is for Janitorial Services for Multiple FAA Jacksonville District Florida Facilities. The survey must be submitted directly by the customer to the FAA Contracting Specialist by the offer due date of 11/21/2024. The survey covers the contractor's timeliness, responsiveness, problem-solving capabilities, and overall service performance. The related federal contract opportunity is a firm-fixed price procurement for a 5-year period (base year plus 4 option years) of janitorial services at various FAA facilities in the Florida area of the Jacksonville District. It is a small business 8(a) set-aside. Key dates include a site visit registration deadline of 10/04/2024, site visits from 10/10/2024 to 10/18/2024, and a questions close date of 10/28/2024. Proposals and customer satisfaction surveys are due by 11/21/2024, and the contract award date is to be determined with a performance start date of 03/01/2025.

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697DCK-24-R-00571 Amend 0003 J-12 FC correction.pdf PDF
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J-6 697DCK-24-R-00571 Clause SA23.pdf PDF
697DCK-24-R-00571 Amendment. No. 0001.pdf PDF
B. Wage Determination 2015-4539, Rev. 24, dated 07-22-24.pdf PDF
E. Wage Determination 2015-4553, Rev. 27, dated 07-22-24.pdf PDF
F. Wage Determination 2015-4561, Rev. 26, dated 07-22-24.pdf PDF
SIR 697DCK-24-R-00571 Janitorial Services Multiple JAX Facilities.pdf PDF
D. Wage Determination 2015-4577, Rev. 27, dated 07-22-24.pdf PDF
A. Wage Determination 2015-4533, Rev. 24, dated 07-22-24.pdf PDF
J-2 697DCK-24-R-00571 Proposal Pricing Sheet.xlsx XLSX spreadsheet
G. Wage Determination 2015-4569, Rev. 24, dated 07-22-24.pdf PDF
J-1 697DCK-24-R-00571 Statement of Work.pdf PDF
C. Wage Determination 2015-4537, Rev. 23, dated 07-22-24.pdf PDF
J-4 697DCK-24-R-00571 Contractor Staffing Access Questionnaire.pdf PDF
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Customer Satisfaction Survey Solicitation # 697DCK-24-R-00571

Please submit this Survey via email by offer due date to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov.

The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.

1. Name of Company Submitting Proposal____________________________________________

2. Name of Company Providing Survey_______________________________________________

3. Past Performance Contract# referenced for this Survey:______________________________

4. Type of Services Provided:

5. ANNUAL Dollar Amount of the above-referenced Contract___________________________

Name of the Persons (Customer) Submitting this Survey_____________________________________

I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.

Signature of the Customer_________________________________ Date________________________

Customer Satisfaction Survey Solicitation # 697DCK-24-R-00571

1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

2. How quickly does this contractor respond to your needs, requests, or complaints?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

4. Please rate your current level of satisfaction with the overall service performance of this contractor:

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

Please submit this Survey via email by offer due date to the Contracting Specialist at this email address: Matina.L.Jackson@faa.gov.

The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.

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