CIG Industry Day Registration.xlsx

This document is a Request for Information (RFI) for the Internal Revenue Service's (IRS) Customer Integration Gateway (CIG) contract opportunity. The IRS is seeking industry input to inform its acquisition approach for the CIG, which will replace the current Integrated Enterprise Portal (IEP) contract.

The RFI provides background on the IRS' mission and the current state, challenges, and priorities for the CIG. The IRS is contemplating a multi-vendor approach with separate service delivery by hosting models (e.g., private data center, cloud). The IRS is requesting responses by August 23, 2024 and has provided a draft Performance Work Statement and Service Level Objectives. The IRS is interested in recommendations on contracting and pricing approaches, government-wide acquisition vehicles, and performance incentives in a multi-vendor environment. The RFI also includes details on the CIG Transition Phase and requests input on approaches to minimize integration risk and oversight challenges.