I.B.08 EXHIBIT 2 - PRS.PDF
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- Solicitation number
- W912DY19R0037
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This document contains a performance requirements summary for an indefinite delivery/indefinite quantity multiple award task order contract to provide emerging environmental requirements acquisition services. Key performance objectives include maintaining high quality products and services with at least 80% customer satisfaction, properly managing key personnel, and completing at least 80% of all final deliverables within two submissions. Safety standards must be upheld with zero class A safety violations, and contractors must receive no more than five corrective action requests per task order. The services will support various Department of Defense commands and other federal agencies in locating, identifying, and remediating munitions and explosives of concern, chemical warfare material, and hazardous waste at active and formerly used defense sites and other federally owned properties. Work will include planning, assessments, investigations, engineering, remedial actions, monitoring, data management, and logistical support. Task orders will specify site-specific services.
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EXHIBIT 2
Performance Requirements Summary
Contract Level Objectives Performance Standard Acceptance Criteria Measurement/
Monitoring Method Incentive/Disincentives For Meeting or Not Meeting the Acceptable Quality Level
Quality of Product or Service Client satisfaction
Client satisfaction and quality
80% of comments express overall satisfaction
Feedback may be obtained via CEHNC customer satisfaction survey
A Contractor not receiving satisfactory appraisals may have an adverse past performance report issued.
Quality Performance Over All Task Orders Awarded
Quality performance IAW contract PWS and Task order PWS.
80% of all final deliverables received are accepted within 2 submissions
Feedback may be obtained via CEHNC customer satisfaction survey, COR records
A Contractor not receiving satisfactory appraisals may have an adverse past performance report issued.
Project Management Key Personnel Management of Key
Personnel Contractor submits 100% of all key personnel changes to the KO for approval before changes made at the Contract and/or Task Order level.
Key personnel are not routinely changed (more than 2 times) on one or more projects (or more than 3 times for key personnel overseeing base contract requirements over the life of the contract.
COR Surveillance A Contractor not receiving satisfactory appraisals may have an adverse past performance report issued.
Task Order Level – The performance requirements in this summary will be included in every task order. Other performance requirements may be included with the task order as appropriate for the particular project.
Desired Outcomes
Required Services Performance Standards
Monitoring Method Incentive/Disincentives For Meeting or Not Meeting the Acceptable Quality Level
Quality of Product or Service Safety Maintain high safety standards Zero Class A Safety violations where the Contractor is determined at fault.
Submission of accident reports, adverse safety inspection reports, and similar documents.
Issuance of a cure notice and possible termination of task order or contract for continuous or uncorrected safety violations, and/or adverse past performance reports may be issued.
Performance Compliance with PWS and referenced applicable regulations
No more than 5 CARs received by the Contractor within a given task order
COR Submission of CARs, COR report of failure to delivery acceptable product or service in accordance with Performance-Based Milestones/Objectives.
Issuance of a cure notice and possible termination of task order or contract for continuous or uncorrected performance deficiencies, or for failure to complete Performance-Based Milestones/Objectives, and/or an adverse past performance report may be issued.
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