I.A.02. Technical Exhibit - E - Customer Complaint Record.xlsx

This is a template document for a Customer Complaint Record that contractors must use to document and track complaints received during service delivery. The form captures essential complaint information including the date, time, unit or organization filing the complaint, and complainant details (name, email, phone number). It requires a detailed description of the complaint and the contractor's perspective on the issue, along with documentation of specific actions taken by the contractor in response.

The template includes fields for validation of the complaint, contract reference number, and confirmation that the contractor was formally notified of the complaint with associated date and time stamps. The form requires signatures from both the contractor and the Contracting Officer's Representative (COR) to document acknowledgment and review of the complaint. This document appears to be a quality assurance and accountability tool for the Fort Bragg Laundry and Dry Cleaning contract (W9124726QA003) with the Department of the Army Materiel Command Mission and Installation Contracting Command, designed to ensure systematic tracking and resolution of service-related complaints during contract performance.