HU0001-11-R-1428 - 0002.pdf

CHRISTINA JOHNSON

CONTRACT SPECIALIST

CONTRACTINGDIVISION@USUHS.MIL

(301)295-3069 MD 20814-4799

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

1. The purpose of this amendment is to:

a) address vendors questions;

b) amend the Base Year performance period and the proposed hours allocated in Section B;

c) amend the statement of w ork; and

d) amend Section L, Proposal Format - Binder 2.

2. Contractors are only required to have a SECRET clearance. A TOP SECRET clearance is not required.

3. The response date for proposal remains February 6, 2012 at 10:00 a.m.

SEE CONTINUATION SHEETS FOR DETAILS

1. CONTRACT ID CODE PAGE OF PAGES

140 1 41

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 13-Jan-2012

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HU0001-11-R-1428

X 9B. DATED (SEE ITEM 11)

21-Dec-2011

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

12-Jan-2012

CODE

UNIFORMED SERVICES UNIVERSITY

OF THE HEALTH SCIENCES

DIRECTORATE OF CONTRACTING

4301 JONES BRIDGE RD

BETHESDA MD 20814-4799

HT9404 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE HT9404

FACILITY CODECODE

EMAIL:TEL:

HU0001-11-R-1428

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

Questions for Solicitation HU0001-11-R-1428

1. QUESTION: Is there an incumbent for this effort? If so, who is performing the work?

RESPONSE: Unarmed Guard Services are currently being performed under contract number HU0001-07-D-D002. The incumbent Contractor is:

Protection Strategies Incorporated (PSI)

2300 9 th

Street South

Suite 501

Arlington, VA 22204

2. QUESTION: Do personnel currently performing work on this effort possess Secret security clearances?

RESPONSE: Yes, all guards currently employed under the current contract have secret clearances.

3. Section 29.2.1 states “For emergency purposes, nightsticks with belt holders, handcuffs with keys and belt holders and personal sized cans of MACE must only be issued and worn at the direction of the USUHS COR at no additional cost to the government. These items must be made available by the Contractor within twenty-four (24) hours of telephonic notification by the USUHS COR.” Can the government clarify several things with regard to this section:

a. QUESTION: Does the government mean expandable baton versus night stick and OC spray versus MACE?

RESPONSE: Expandable batons and OC spray are acceptable alternates. The statement of work will be amended to allow for the use of expandable batons and

OC spray in lieu of night sticks and MACE.

b. QUESTION: Expandable Baton, handcuffs and OC spray training is typically conducted in conjunction with the Armed Guard syllabus. Please clarify it is the government’s intent to have Guard I and II personnel trained in these skill areas.

RESPONSE: While the Government requires both Guard I and Guard II to be trained in these areas, the Government will not conduct training in these areas.

It is the Contractor’s responsibility to provide training in these areas to effectively accomplish the services as described within the statement of work

(SOW).

4. QUESTION: With regard to Section B, Supplies or Services and Prices, please clarify hour allocation for Program Manager, Guard I and Guard II. For instance, 2008 hours are listed for PM in CLIN 1001AA and 8760 for Guard II in 1001AB. Is the government adding additional hours to a typical man year of 1880 or 1920 hours to allow for training or surge here?

RESPONSE: Additional hours are not added for training or surge. Hours are based on a typical full-time employee working 40 hours per week. The solicitation has been amended to reflect the change.

5. QUESTION: There is 1 PM listed for both USUHS and AFRRI Security efforts. Does the government intend for one of the PMs to be overall conduit to the government in a

Contract Manager role, or will each PM report to their respective POC as if both the

USUHS and AFRRI security efforts are exclusive contracts?

RESPONSE: No. Each PM will report to their respective Government personnel at each site.

6. Section 15.3.1 para 2, references “on-site supervisor” under the Program Manager

Inspections heading. Section 29.1.1 references that insignias must be worn by the “senior guards” and the “on-site supervisor”.

QUESTION: Are “Program Manager” and “on-site supervisor” synonymous?

RESPONSE: Yes, they are synonymous. The statement of work will be amended to identify one as being referenced.

QUESTION: If “Program Manager” and “on-site supervisor” are synonymous, please confirm the Program Mangers will be uniformed positions.

RESPONSE: Yes, the Program Manager is a uniformed position.

7. Section 27.0.1 stipulates that “the Contractor is allowed only three (3) parking spaces”.

QUESTION: Will the Government please clarify if there are three (3) spaces per building [3 at USUHS and 3 at AFRRI], or a total of three (3) spaces between both locations?

RESPONSE: Three parking spaces will be available at each location. A total of six parking spaces will be available.

8. Section 26.0.1 states that during meal periods, “…one guard is always at the Security

Desk”. Section 32.6.1 states that “the Contractor must… respond to alarms enunciated at the Security Guard force office.”

QUESTION: Is the Program Manager expected/able to provide breaks to ensure the Security Desk is always staffed?

RESPONSE: Yes, the Program Manager will be required to provide staffing for the Security Desk in order to allow for breaks.

QUESTION: Due to the fact that alarms are enunciated in the Security Guard force office, is it the intent of the Government that one guard must always remain in the office?

RESPONSE: Yes, the Security Guard Office is to be manned 24 hours.

QUESTION: If so, will the Government please clarify how they desire the

Contractor to staff both the Security Desk and the Security office simultaneously while the officers take their meal breaks?

RESPONSE: The Security desk and security office are synonymous for the purpose of this contract. The statement of work will be amended to reflect this change.

9. Reference Section M - Evaluation Factors, I. Evaluation Factors – Technical Capability.

Technical Capability, states the Contractor must have a Top Secret facility clearance, however the contract only requires the personnel to be cleared at the Secret level.

QUESTION: Will the agency consider requiring the Contractor to have a facility clearance level at the Secret level required to match the level of clearance required of the employees? If not, will the agency consider accepting proposals from those cleared at the

Secret level with the intent to upgrade their clearance level to Top Secret upon contract award? Offerors who currently possess a Secret facility clearance and have secret cleared employees cannot bid on the contract based on the requirements as stated.

RESPONSE: Contractors are only required to have a SECRET clearance. A TOP

SECRET clearance is not required. Section M will be amended to reflect the change.

10. QUESTION: Are the incumbent guards trained and certified to the required standards? If so, will they be exempted from the required initial basic training or other applicable training?

RESPONSE: Yes, the current guard force are trained and certified to the required standards. The Contractor is required to ensure all personnel have the knowledge, skills, and competencies required to perform the services described within the

SOW.

11. QUESTION: Section C – 1.1.4, states “Services shall commence on March 1, 2012 through November 30, 2012.” Section C - 2.1.1 states, “Government will consider no less than a minimum of 30 days and no more than 60 days maximum for startup from contract award date to performance start date.” With the proposal due date being

February 6, 2012 there is less than thirty days before the stated start date of March 1, 2012. Will the service start date change and if so, does the government have a new service start date?

RESPONSE: The effective start date of this contract will be from May 1, 2011 through

November 30, 2012. The solicitation will be amended to incorporate the revised performance period.

12. QUESTION: When Security Guards take a break or lunch period, must a relief guard be supplied to fill the position?

RESPONSE: The contractor must ensure all posts are properly manned during the required duty hours.

13. QUESTION: Can guards simply take their breaks/lunch periods during times of low traffic and bypass the need for a relief guard during that break period?

RESPONSE: It is up to the discretion of the on-site Program Manager to determine if break/lunch periods may be altered. However, the Contractor must ensure all posts are properly manned during the required duty hours.

14. QUESTION: Are there any situations where a guard would be allowed to take their lunch break or eat on post?

RESPONSE: Should guards desire to consume their meals at USUHS, they must do so only in the room behind the Security Guard office. Should guards desire to consume their meals at AFRRI, they must do so only in the Employee Break room

(Room 3121), in the room (Room 3115) behind the Security Desk, or on AFRRI's front or rear patios. See Section 26.0 of the SOW.

15. QUESTION: Would the government please provide a name redacted seniority list to better anticipate costs associated with incumbent guards?

RESPONSE: The Government will deny the request to provide this information. All employees associate with the current contract are being paid in accordance with the

Service Contract Act.

16. QUESTION: How does the current scope of work differ from the scope of work described in this solicitation?

RESPONSE: There are several small requirements that have been included in the statement of work to ensure the quality of service provided is increased and maintained.

17. QUESTION: The title, “Guard II” typically indicates an armed security guard. Are Shift

Supervisors (Guard II) required to carry handguns? If yes, what are the weapon specifications?

RESPONSE: None of the guards on this contract are required or allowed to carry firearms. This is an unarmed security guard service contract.

SECTION B - SUPPLIES OR SERVICES AND PRICES

CLIN 0001

The CLIN extended description has changed from

BASE YEAR: 1 March 2012 through 30 November 2012

In accordance with the attached statement of work (Section C), the contractor must provide unarmed security guards for the Uniformed Services University of the Health Sciences (USUHS) as detailed in the following Sub-Clins.

to

BASE YEAR: 1 May 2012 through 30 November 2012 unarmed security guards for the Uniformed Services University of the Health Sciences (USUHS) as detailed in the following Sub-Clins.

SUBCLIN 0001AA

The pricing detail quantity has decreased by 355.83 from 1,673.33 to 1,317.50.

SUBCLIN 0001AB

The pricing detail quantity has decreased by 1,766.50 from 7,300.00 to 5,533.50.

SUBCLIN 0001AC

SUBCLIN 0001AD

The cost constraint EST has been added.

CLIN 0002

The CLIN extended description has changed from

BASE YEAR: 1 March 2012 through 30 November 2012 unarmed security guards for the Armed Forces Radiobiology Research Institute (AFRRI) as detailed in the following Sub-Clins.

to

BASE YEAR: 1 Mary 2012 through 30 November 2012 unarmed security guards for the Armed Forces Radiobiology Research Institute (AFRRI) as detailed in the following Sub-Clins..

SUBCLIN 0002AA

The pricing detail quantity has decreased by 355.83 from 1,673.33 to 1,317.50.

SUBCLIN 0002AB

SUBCLIN 0002AC

SUBCLIN 1001AA

The pricing detail quantity has increased by 202.00 from 2,008.00 to 2,210.00.

SUBCLIN 1001AB

The pricing detail quantity has increased by 522.00 from 8,760.00 to 9,282.00.

SUBCLIN 1001AC

SUBCLIN 1001AD

SUBCLIN 1002AA

SUBCLIN 1002AB

SUBCLIN 1002AC

SUBCLIN 2001AA

SUBCLIN 2001AB

SUBCLIN 2001AC

SUBCLIN 2001AD

SUBCLIN 2002AA

SUBCLIN 2002AB

SUBCLIN 2002AC

SUBCLIN 3001AA

SUBCLIN 3001AB

SUBCLIN 3001AC

SUBCLIN 3001AD

SUBCLIN 3002AA

SUBCLIN 3002AB

SUBCLIN 3002AC

SUBCLIN 4001AA

SUBCLIN 4001AB

SUBCLIN 4001AC

SUBCLIN 4001AD

SUBCLIN 4002AA

SUBCLIN 4002AB

SUBCLIN 4002AC

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

USUHS/AFRRI UNARMED SERCURITY GUARD SERVICES

STATEMENT OF WORK

1.0 INTRODUCTION

1.1 GENERAL INFORMATION

1.1.1 In accordance with FAR Subpart 16.404, this is a Fixed Price Contract with Award Fee. This requirement is an 8(a) set-aside. This is a Statement of Work (SOW) for the Uniformed Services University of the Health Sciences

(USUHS) and the Armed Forces Radiobiology Research Institute (AFRRI) to provide unarmed security guard services as described in the SOW.

1.1.2 Contractor must provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, files, and any other resources necessary to accomplish the services described and required within the SOW and any revisions to the SOW as specified in contract modifications.

1.1.3 Contractor must work in coordination with USUHS and AFRRI to execute requirements and meet the standards indentified within this SOW.

1.1.4 The projected period of performance will be in effect for a base period and four (4) one (1) year option periods. Services shall commence on March 1, 2012 through November 30, 2012. The total period of the contract shall not exceed five (5) years.

1.2 USUHS AND AFRRI

1.2.1 The Uniformed Services University of the Health Sciences (USUHS) and the Armed Forces Radiobiology

Research Institute (AFRRI) is a Department of Defense (DOD) medical research/teaching facility, consisting of the

University and the F. Edward Hebert School of Medicine. The mission of the USUHS is to train health professionals dedicated to career service in the DoD and the United States Public Health Service, and with scientists who serve the common good; provide the uniformed services with a perspective for education, research, service and consultation relating to military medicine, disaster medicine and military medical readiness. The mission of AFRRI is to conduct research in the field of radiobiology and related matters essential to the operational and medical support of the DoD and the Military Services.

1.2.2 The USUHS and AFRRI are located on the grounds of the Walter Reed National Military Medical Center

(WRNMMC), Bethesda, Maryland. The USUHS Security Desk is located in the ground floor foyer of Building

70B, Palmer Road South. The AFRRI Security Desk is located in the foyer of the main entrance of Building 42.

1.2.3 USUHS consists of four distinct buildings interconnected by walkways and a common ground floor, adjacent grounds, loading dock, two storage buildings, access ways and both underground and above ground parking areas.

The buildings include Building 70A, 70B, 70C, 70D, and 70E. In addition to the main USUHS complex, USUHS personnel occupy space in WRNMMC Buildings 28, 53, 59, and 79. USUHS maintains its own internal facilities/logistics support who work in conjunction with the Department of Navy facilities/utilities.

1.2.4 AFRRI consists of eight interconnected buildings and their adjacent grounds, equipment, loading docks, access ways, and parking lots. These buildings include Buildings 42A, 42B, 42C, 43, 44, 45, 46, and 47. A duress alarm, which is located at the AFRRI security desk, is monitored by WRNMMC Base Security, which provides the response forces. The WRNMMC provides police, fire, and ambulance support to USUHS and AFRRI.

1.2.5 USUHS employs a total of approximately 2,000 permanent military and civilian personnel. A total of 700 students are in training at the USUHS. In addition, the USUHS provides space on a daily basis for conferences, seminars and lectures that average approximately 100+ visitors. The AFRRI employs a total of approximately 250 permanent military and civilian personnel. Approximately 25 other employees (visiting researchers, temporary employees, contractor employees, etc.) work at the Institute on a full-time basis. In addition, AFRRI averages approximately 40 visitors on each duty day.

1.3 HAZARDOUS EQUIPMENT/MATERIALS

1.3.1 Due to the possible hazardous nature of some of the equipment, materials, and supplies used in the scientific research conducted at the USUHS/AFRRI, compliance with safety precautions and procedures by all personnel is critically important to the safe and effective functioning of the USUHS. Security force personnel must be aware of, comply with, and enforce safety procedures as an integral part of performing their duties.

2.0 CONTRACT TRANSITION

2.1 PHASE-IN

2.1.1 A smooth and orderly transition between Contractors is necessary to assure minimum disruption to vital

Contractor services and Government activities. Government will consider no less than a minimum of 30 days and no more than 60 days maximum for start up from contract award date to performance start date.

2.1.2. If Contractor intends to recruit existing workforce, they shall not disrupt official Government business or interfere with assigned duties of current contract employees.

2.1.3. Contractor may announce assumption of service date, distribute cards, employment applications, brochures, and other company information to current contract employees if done so without interfering with assigned duties

(e.g., during “off hours” or during “breaks” or “meal periods”.)

2.1.4 Contractor may not interview, recruit, schedule interviews, or conduct extensive discussions with current contract employees while they are on duty.

2.1.5. Contractor must provide weekly transition status report during transition period to the designated Contracting

Officer Representative (COR).

2.2 PHASE-OUT CONTRACT AND CONTINUITY OF SERVICES

2.2.1 Contractor must provide a list of current contract employees when requested by the COR.

2.2.2 Contractor must provide personnel records, including but not limited to, training, medical suitability, and security records to incoming Contractor at least 60 days prior to expiration of current contract.

2.2.3 Contractor noncompliance of Section 2.2.2 may negatively impact exit performance evaluation and USUHS and AFRRI may withhold final payment of invoice until resolved.

2.3 CONFERENCES AND MEETINGS

2.3.1 Contractor will be required to attend a post award meeting after contract award, but prior to start of performance.

2.3.2 Contractor must participate in a post award meeting to discuss, in-depth, contract requirements and

Contractor’s Transition Plan. Contractor must provide a proposed date to meet within seven (7) calendar days after award date.

2.3.3 During performance of the contract, the Contractor, COR, Contract Specialist (CS), and Contracting Officer

(KO) shall meet, at a minimum, bi-annually, to discuss and resolve relevant contract issues.

2.3.4 Contractor will prepare written minutes for all meetings, to include signature blocks for Contractor and KO and provide written minutes within seven (7) calendar days after meeting. The CS shall maintain a copy of minutes in contract file.

2.3.5 Should the Government not concur with the minutes as prepared, the Government will provide a written memorandum indentifying areas for clarification and or disagreement within seven calendar days after receipt of minutes. These memorandums will be attached to corresponding meeting minutes.

2.4 TRANSITION PLAN

2.4.1 Each transition plan submitted in accordance with the SOW is subject to review, approval, and acceptance by the Government. The Government reserves the right to request revision(s) to submitted plan(s) if they do not adequately address or if they are not effective in meeting the minimum requirements of the contract.

2.4.2 Contractor must provide a transition plan to the KO and the COR within seven (7) calendar days after contract award, and weekly status and progress reports detailing transition. At a minimum, the transition plan shall address the following:

Staffing o Staffing Levels o Process for transitioning of predecessor employees (if applicable) o Recruitment of new employees o Strategy for providing post coverage during breaks and meal periods o Emergency security services implementation o Key personnel to include resumes and contact information o Roles of Management and Administrative personnel o Organization chart o Protocol for disciplinary actions to include:

Tardiness

Excessive absences

Leaving post unmanned

Leaving before sift is completed

Communications o Methods o Protocols o Equipment

Detailed Calendar o Daily and weekly transition events throughout transition period o Procurement timeline for equipment and uniforms

Status and Progress Reports o Applications o Staffing o Permits, Licenses, and Registrations (if applicable) o Personnel clearances o Transition events o Equipment and uniform purchases

2.5 TRAINING PLAN

2.5.1 Contractor will be responsible for providing the KO and the COR with a training plan and proposed training qualifications schedule with ten (10) calendar days after award.

2.5.2 Contractor must provide an updated training plan and proposed training qualification within seven (7) calendar days upon award of each option period.

2.5.2 At a minimum, the training plan shall address the following:

Strategy for meeting training requirements to include any assumptions made by Contractor for timely scheduling of Government provided training, if applicable.

Proposed Training and Qualifications Schedules

Location of training

Coordination of training with USUHS and AFRRI

Sources of third party training

2.6 QUALITY CONTROL PLAN

2.6.1 Contractor must provide KO and COR a detailed quality control plan within fifteen (15) calendar days after award.

2.6.2 At a minimum, the training plan shall address the following:

Type, level, and frequency of Contractor’s Quality actions

Inspection checklists

Reward and incentive programs

Discipline procedures

Deficiencies reported to the COR

Reports

2.6.3 Contractor must provide KO and COR a detailed quality control plan within 7 (seven) calendar days after any updates or changes have been made.

3.0 CONTRACTOR SECURITY OBJECTIVES

3.0.1 Within the sections, Personnel Qualifications (Section 4.0) and Security Guard Training (Section 13.0) the terms "employee" and "employees" mean any person or persons hired by the Contractor to perform work under the provisions of this contract in the capacity of security guard, senior guard or program manager. The contractor must not employ any Government or contractor personnel who are currently working at the University.

3.1 CONTRACTOR PERSONNEL

3.1.1 The Contractor must furnish fully qualified and competently trained personnel and provide the uniforms, materials, equipment, and supervision to satisfactorily maintain the physical security of the USUHS and AFRRI sites. If the Contractor does not maintain a local office (Washington, DC metropolitan area), the Contractor must either provide a toll-free phone number to the USUHS Contracting Officer’s Representative (COR) with an AFRRI

Point of Contact (POC) for his/her use or must accept collect phone calls from the USUHS COR and/or AFRRI

POC.

3.2 SECURITY GUARD-PROFESSIONAL COURTESY

3.2.1 The Contractor must ensure that all guard force personnel are courteous toward and maintain a professional relationship with, and demeanor toward all staff members and visitors. The Contractor must ensure that guard force personnel address all military personnel in a professional, military manner such as "Sir", "Ma'am", or "Mister" for officers, warrant officers, or cadets; or by rank and last name (examples: Captain Jones, Sergeant Smith, Chief

Brown); or by rank or title alone (examples: Admiral, Colonel, Lieutenant, Sergeant, Petty Officer). The Contractor must ensure that guard force personnel address all civilian personnel in a professional, business-like manner such as

"Sir", "Ma'am", "Miss" or by title and last name (examples: Dr. Jones, Mr. Brown, Miss Smith). The Contractor must ensure that all guard force personnel refrain from carrying on personal conversations with the staff members or visitors to the security desk.

3.2.2 Contractor is responsible for ensuring that Guard personnel are trained to identify the uniforms of, and the rank insignia for members of the Army, Navy, Air Force, Marine Corps and Public Health Service. Contractor is also responsible for ensuring that guard personnel know the proper method of addressing military personnel of varying ranks.

4.0 PERSONNEL QUALIFICATIONS

4.1 GUARD FORCE MINIMUM CRITERIA

4.1.1 Except as otherwise authorized in writing by the Contracting Officer, or the USUHS Director of Security the

Contractor must ensure that each employee meets the following minimum criteria:

4.2 U.S. CITIZEN

4.2.1 Be a citizen of the United States of America and be twenty-one (21) years of age as of the employee's first day of employment under the provisions of this contract. A true copy of each employee's birth certificate or other legally acceptable evidence of date of birth and citizenship must be maintained by the program manager in the employee's file.

4.3 NATIONAL AGENCY CHECK (NAC)

4.3.1. Must have been the subject of a favorably adjudicated National Agency Check (NAC), coordinated by the

Contractor, prior to beginning work under the provisions of this contract. The Contractor must provide and maintain a memorandum including the name, social security number, date of birth, and date the NAC check was completed in the personnel files of the employees. The Contractor must provide to the USUHS COR and/or AFRRI POC a copy of the final adjudication results of a NAC. Employees must have security clearances at the SECRET level. **The

Contractor must employ no person who has been convicted of a felony.**

4.4 EDUCATION REQUIREMENTS

4.4.1 Be a high school graduate. A copy of each employee's high school diploma must be maintained by the program manager in the employee's file. Be able to read, write, understand and speak the English language.

4.5 DRIVER'S LICENSE

4.5.1 Possess a valid driver's license. A photocopy of each valid driver's license must be provided to the USUHS

COR and/or AFRRI POC and must be maintained on file in the main security office. The Contractor will ensure that any changes to a license or any revocation or suspension of a license are reported immediately to the COR.

5.0 SENIOR GUARD MINIMUM REQUIREMENTS

5.0.1 The Contractor must ensure that persons assigned to the positions of senior guard (Guard II) possess the following additional qualifications:

5.1 GENERAL EXPERIENCE

5.1.1 Have at least one (1) year of experience in the fields of security operations or law enforcement operations.

This experience must have provided a general knowledge of security and law enforcement methods and techniques.

It must have provided experience in protecting persons, property, material or equipment and provided experience regarding person to person relationships in the enforcement of laws, regulations or rules.

5.2 SUPERVISORY SKILLS

5.2.1 Have demonstrated the aptitude, potential and maturity needed to enforce standards of performance, enforce standards of discipline, train subordinates, counsel subordinates, inspect personnel, disseminate information and review and maintain administrative files and paperwork.

6.0 PROGRAM MANAGER MINIMUM REQUIREMENTS

6.0.1 The Contractor must ensure that the person assigned to the position of program manager possess the following additional qualifications:

6.1 GENERAL EXPERIENCE

6.1.1 Have at least two (2) years of experience in the fields of security force operations or law enforcement operations. This experience must have provided a broad knowledge of security and law enforcement operations, including experience in making arrests, detaining individuals, protecting life and property, maintaining law and order and preventing crime.

6.2 SUPERVISORY SKILLS

6.2.1 Have at least one (1) year of experience as a supervisor. As a minimum, supervisor's duties must provide experience in establishing and enforcing standards of performance, training subordinates, counseling subordinates, inspecting personnel, dealing with disciplinary problems, and reviewing and maintaining necessary administrative files and paperwork.

7.0 PHYSICAL HEALTH/STAMINA

7.0.1 Employees of the Contractor must be physically able to do their assigned work and must be free of any communicable disease, alcohol dependence or illegal drug usage. Employees of the Contractor must be in general good health, without physical defects; possess the stamina and strength which could be required for physically subduing and restraining a combative person; possess binocular vision correctable to at least 20/30; be free of color blindness; be capable of hearing ordinary conversation at twenty (20) feet and whispered conversation at ten (10) feet without the use of artificial hearing devices; and be free of any speech impediment or difficulty which could impede oral communication in either normal or emergency situations.

7.1 GUARD FORCE PHYSICAL EXAMINATION

7.1.1 The contractor must ensure that each employee is given a thorough physical examination, without cost to the

Government, by a licensed medical doctor. This physical examination must have been completed within the ninety

(90) calendar days immediately proceeding the employee's first day of duty under the provisions of this contract. A certificate, signed by a licensed medical doctor, reporting the results of the physical examination must be maintained by the program manager in the employee's file.

8.0 GUARD FORCE APPEARANCE

8.0.1 Except as authorized in writing by the USUHS COR, the Contractor must ensure that all employees present a good police-style or military-style appearance and maintain a healthy correlation of height to weight (bulk). The

Contractor must ensure that employees present a neat appearance and maintain a professional demeanor at all times, paying particular attention to their personal hygiene, the appearance and condition of their uniform and equipment, and their bearing, tact and attitude. The appearance must be at a level which is appropriate and acceptable for members of the police/security profession. At a minimum, this must include:

8.1 UNIFORM & ACCESSORIES

8.1.1 Uniforms must be complete, clean and neatly pressed. Shoes must be shined. Uniform accoutrements must be functional and properly positioned. Uniforms and their accessories must be serviceable. They must be the proper size and must fit properly. They must not be frayed, torn, stained, excessively faded, have buttons missing, have broken zippers, or contain holes that have not been mended. Leather belts and shoes must not have excessively worn or cracked appearance on their surface. Shoes must have intact and tied shoelaces and the soles and heels must not be excessively worn.

8.1.2 Reflective vest and safety gear must be worn and visible at all times when on patrol and standing guard outside.

8.2 HAIR STYLE

8.2.1 Hair on the head must be clean, neatly combed and styled so that it does not interfere with the proper wear of uniform headgear. Hair on the head must not be excessive in length or bulk, of an extreme or fad style or color, or present a ragged, unkempt or extreme appearance.

8.3 FACIAL HAIR

8.3.1 The face should be clean shaven. Mustaches and beards are permitted. Beards must be kept trimmed to one-quarter (1/4) of an inch in length. If mustaches are worn, they must be conservative (no Fu-Manchu, handlebar, or other excessive styles). They must be kept trimmed, tapered, tidy and will not present a chopped off appearance. No portion of the mustache must extend below a horizontal line at the lowest portion of the upper lip. Sideburns will be neatly trimmed. The base will not be flared and will be clean-shaven, horizontal line. Sideburns will not extend below the lowest part of the exterior ear opening.

8.4 COSMETICS

8.4.1 Cosmetics may only be worn by female employees. If cosmetics are worn, they must be applied conservatively and in good taste. Exaggerated or faddish cosmetic styles must not be worn. The colors of lipstick and nail polish must be conservative, in good taste and compliment the uniform. Fingernails must be kept clean and neatly trimmed.

8.5 JEWELRY AND TATTOOS

8.5.1 Jewelry worn with the uniform must be limited to one (1) conservatively-styled wristwatch, one (1) conservatively-styled ID bracelet, and two (2) conservatively-styled rings (wedding and engagement ring sets must count as one (1) ring). Necklaces or chains must only be worn if they are not visible through an open shirt collar.

Piercings must only be worn by female employees and must be limited to one (1) piercing in the earlobe and a pair of small, post-type earrings may be worn. Tattoos may not be visible while wearing the regulation uniform.

9.0 VERIFICATION OF GUARD PERSONNEL JOB QUALIFICATIONS

9.0.1 The Contractor must verify, in writing or by telephone, all employment during the most recent three (3) year period listed by prospective employees on their employment applications or resumes. The Contractor must also verify any claimed periods of unemployment. The purpose of this verification must be to corroborate the description of duties/job titles and the reasons for leaving. The Contractor must address in writing to the COR the circumstances of any prospective employee who, during the most recent five (5) year period, has experienced severe financial difficulties.

10.0 CONTRACTOR PERSONNEL RECORDS

10.0.1 The Contractor must be responsible for maintaining satisfactory standards of employee competency, conduct, appearance and integrity and must be responsible for taking such disciplinary action with respect to his/her employees as may be necessary. The program manager must take appropriate measure to correct any training or performance weaknesses identified during his/her evaluation of the security guard force. This must include records reflecting the completion of all required retraining, as well as retraining initiated and provided by the Contractor to correct or improve performance.

Written records of counseling.

Written records of commendations.

Written records of all performance or disciplinary problems or deficiencies and the action(s) taken to correct them.

Written records of the results of inspections conducted by the program manager.

The Contractor must immediately report any employee termination to the USUHS COR and/or AFRRI POC in writing.

11.0 EMPLOYEES WHO MAY NOT WORK ON THIS CONTRACT

11.1 DISHONORABLE DISCHARGE

11.1.1 The Contractor must employ no person who, as a former member of the Armed Services, received a dishonorable discharge, bad conduct discharge, general discharge under other than honorable conditions, or any punitive discharge.

11.2 FELONY CONVICTION

11.2.1 The Contractor must not employ persons who have been convicted of any felony.

12.0 EMPLOYEES WHO REQUIRE PRIOR APPROVAL FROM COR

12.0.1 The contractor and program manager must keep a copy of the COR's written approval for the Contractor to employ any person who has been convicted of a misdemeanor, who was fired from or quit a previous job due to allegations of employee theft, embezzlement, or other misconduct, or who has experienced severe financial difficulties.

12.1 MISDEMEANOR CONVICTIONS

12.1.1 The Contractor must address in writing to the USUHS COR and the AFRRI POC the circumstances of any prospective employee who has been convicted of any misdemeanor or misdemeanors. Employment at USUHS of any person falling into this category is subject to the approval of the USUHS COR and the AFRRI POC respectively.

12.2 DISMISSAL/FIRED FROM PREVIOUS JOB

12.2.1 The Contractor must verify, in writing or by telephone, all employment during the most recent three year period listed by prospective employees on their employment applications or resumes. The Contractor must also verify any claimed periods of unemployment. The purpose of this verification must be to corroborate the description of duties/job titles and the reasons for leaving. The Contractor must address in writing to the respective COR the circumstances of any prospective employee who, during the most recent three year period, was fired from, or quit in lieu of being fired from, any job due to allegations of employee theft, embezzlement, or other misconduct.

Employment of any person falling into this category is subject to the approval of the USUHS COR or AFRRI POC.

12.3 FINANCIAL DIFFICULTIES

12.3.1 The Contractor must address in writing the circumstances of any prospective employee who, during the most recent five year period, has experienced severe financial difficulties. Employment of any person falling into this category is subject to the approval of the USUHS COR and/or AFRRI POC. Severe financial difficulties include:

Filing a petition under any chapter of the bankruptcy code.

Having wages garnished or any property repossessed.

Having a lien placed against property for failing to pay taxes.

Being significantly delinquent on debts, to the extent that payments were made more than 120 days after the scheduled due date of the payment.

13.0 SECURITY GUARD TRAINING

13.0.1 The contractor must maintain written records reflecting the date(s) of completion of all training required by this contract. The Contractor must ensure that all employees are completely familiar with all areas of performance called for under this contract. The program manager or the senior guard must provide these records to the USUHS

COR and/or AFRRI POC for his/her review upon request. This must include records reflecting the completion of all required retraining, as well as retraining initiated and provided by the Contractor to correct or improve performance.

In addition to any training or instructions which the Contractor normally provides for employees in the security guard field, the Contractor must provide basic training for each employee in the following subjects:

1. Use of Force: If forcible or surreptitious entry is encountered, the security guards must only use the minimum amount of force necessary to detain an intruder. The restraining force imposed by the security guards must not exceed that force which is reasonably necessary to effectively detain an intruder. The detention of an intruder must not extend beyond such a length of time as may be required to dispose of an intruder by orderly transfer of custody of the intruder to military or

Federal authorities. Upon detention or escape of an intruder, the guards must immediately notify the Walter Reed National Military Medical Center Base Security Office and the USUHS COR and/or AFRRI POC.

2. Citizen’s Arrest: The Government cannot invest the Contractor with the authority to arrest. The only authority to arrest that a security guard must have is that of the authority to make a citizen’s arrest. The contractor must ensure that all guards understand the Citizens Arrest laws for the State of Maryland.

3. Radio and Telecommunications: Radio and telephone communications procedures pertaining to emergency notification and recall procedures.

4. First Aid and Fire Procedures: First aid and fire protection procedures. (Use of fire extinguishers)

5. Report Writing and Documentation: The contractor must maintain all written records of counseling, commendations, disciplinary problems and the action taken to correct the problem.

The contractor must ensure that all guards are able to document any incident in writing to both the

COR and the Contracting Officer. The reports must be able to explain any significant observations, all facts and any corrective actions taken.

6. General Orientations: This must include orientation to the layout of all USUHS and AFRRI buildings, rooms, and grounds.

13.1 ADDITIONAL TRAINING

13.1.1 Each employee must receive at least three (3) hours of Additional Training of safety and emergency procedures conducted by USUHS/AFRRI personnel. The Contractor must coordinate for time and dates for

Additional Training only after the employee has completed all Basic Training. Additional Training must be on duty days (Monday-Friday, excluding Federal holidays). Additional Training must include:

Radioactive Material and Safety: Instruction concerning safety related aspects of radioactive material labs.

Emergency Plans: Instruction concerning emergency plans, physical security of USUHS, fire alarms and entrance alarms, emergency evacuations and Emergency Response

Teams.

Break-In Training: The Contractor must conduct Break-In

Training only after the employee has completed all

Basic Training and Additional Training requirements.

Break-In Training is intended as an opportunity for the employee to put into supervised, practical application all instructions learned during Basic

Training and Additional Training.

Frequency: Break-In Training must only be conducted on duty days (Monday-Friday, excluding Federal holidays).

The Contractor must provide each employee with a minimum of twenty-four (24) hours of Break-In

Training. The twenty-four (24) hours of training must consist of the employee accompanying a senior guard or the program manager on one (1) complete day shift, one (1) complete swing shift and one (1) complete midnight shift.

13.2 OBSERVATION OF TRAINING PROCEDURES BY COR

13.2.1 The COR shall be able to observe and/or experience the Contractor's training classes, training methods and instructional content. The Contractor must provide a written training schedule for each employee to the USUHS

COR as far in advance as possible. The schedule must include a listing of the time and date of training, location of the training and the subject(s) to be presented.

13.3 SPECIALIZED TRAINING

13.3.1 The Contractor must provide employees appropriate in-service training and special training to maintain high levels of performance and to improve the overall efficiency of security guard force operations. The Contractor must provide this training at least every six (6) months following completion of Break-In Training, or more frequently if required to maintain proper performance levels. In addition, in-service training may be provided by members of the

Reactor staff, Safety and Health Department or the Security Division office.

13.4 REFRESHER TRAINING

13.4.1 Annually, each employee must be required to attend two (2) hours for USUHS and four (4) hours for

AFRRI, of Refresher Training presented by the Reactor staff, Safety and Health Department and the Security

Division. This training may include topics which were initially given as Additional Training.

13.5 SECURITY VIOLATIONS TRAINING

13.5.1 Contractor must remove from duty any personnel from AFRRI who has two (2) reports of security violations within a three (3) month consecutive period. Prior to returning to duty at AFRRI, personnel must be re-trained

(responsibility of the Contractor) and tested (responsibility of AFRRI). Any personnel who does not pass the test with an 80% or better must not return to the AFRRI site. Contractor must remove any personnel from the AFRRI site permanently who has had three (3) reports of security violations within a six (6) month consecutive period.

14.0 GENERAL GUARD & SPECIAL ORDERS

14.0.1 The Contractor must ensure that each member of the guard force knows and complies with the following

General Orders:

Guards must guard everything within the limits of their posts and must quit their posts only when properly relieved.

Guards must obey their Special Orders and must perform all of their duties in a professional manner. Special Orders are all written instructions, directives, orders, plans, or procedures

(including this contract and the documents listed in SOW) which specify duties which guard force personnel must perform on a recurring basis.

Guards must immediately report violations of their Special Orders, emergencies, and anything not covered in their instructions to their immediate supervisor.

The Contractor must ensure that each member of the guard force knows and complies with their

Special Orders. In addition, the Contractor must ensure that guard force personnel comply with all

Temporary Orders. Temporary Orders are orders, instructions, or directives issued by a member of the security chain of command, in anticipation of, or response to, a singular, special, emergency, or unusual event, activity, or occurrence.

15.0 PROGRAM MANAGER AND SENIOR GUARD RESPONSIBILITIES

15.1 PROGRAM MANAGER

15.1.1 The Contractor must be responsible for designating one (1) program manager for each site (USUHS and

AFRRI) during 1st shift and one (1) senior guard per shift. The contractor must provide the name(s) of the program manager and senior guards to the USUHS COR and/or AFRRI POC in writing.

15.2 PROGRAM MANAGERS RESPONSIBILITIES

15.2.1 The program manager's duties include, but are not limited to: supervision of personnel, inspection of personnel, enforcing discipline within the security guard structure, counseling security guards, scheduling security guards for duty, ensuring that all posts are properly manned, disseminating information to the security guard force, ensuring efficient security guard force operation, evaluating the effectiveness of guard force operations, briefing the

USUHS COR of problem areas and recommended solutions, and maintaining necessary administrative paperwork pertaining to guard force operations and guard force personnel.

15.3 PROGRAM MANAGER INSPECTIONS

15.3.1 The Contractor must ensure that the program manager personally inspects each full-time guard and each part-time guard at least once every month. These must be unannounced, surprise inspections. The program manager must maintain written records of the results of these inspections in each guard's individual personnel file. The program manager must provide the written records of these inspections to the USUHS COR and/or AFRRI POC for his review upon his request.

The program manager must take appropriate measure to correct any training or performance weaknesses identified during his/her evaluation of the security guard force. The program manager must provide any suggestions for streamlining, improving, or strengthening security procedures or measures to the USUHS COR and/or AFRRI POC in writing.

15.4 NORMAL WORKING HOURS

15.4.1 The Contractor must ensure that the program manager normally works the day shift, Monday through Friday.

However, in order for the program manager to properly gauge and evaluate the overall effectiveness, professionalism, and level of training of the security guard force, the Contractor must ensure that during each calendar quarter (e.g., January-March, April-June, July-September, and October-December) the program manager will work swing shifts and mid shifts to evaluate the guard force performance. The Contractor must ensure that during each quarter the program manager work at a minimum the hours provided in Section 15.5 and 15.6.

15.5 DAY SHIFT INSPECTIONS

15.5.1 During weekends (Saturday and Sunday), one (1) day shift, one (1) swing shift and one (1) midnight shift.

These shifts must be scheduled so as to provide the program manager with the greatest opportunity to observe the performance of the guards not normally seen by him/her during normal duty hours.

15.6 SWING SHIFT INSPECTIONS

15.6.1 One (1) swing shift and one (1) midnight shift during the week (Monday-Friday). These shifts must be scheduled so as to provide the program manager with the greatest opportunity to observe the performance of the guards scheduled during this period.

15.7 DESIGNATION OF A SENIOR GUARD

15.7.1 The program manager must designate a senior guard for each shift. The program manager must provide the name of each shift's senior guard in writing to the COR at least seven (7) calendar days prior to the…