Atch 04 Past Performance Questionnaire.docx

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Attached to
Rotary Wing Air Transportation Services, Fort Irwin CA
Solicitation number
HTC711-24-R-C006
Issued by

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This is a Past Performance Questionnaire (PPQ) template for solicitation HTC71124RC006 for rotary wing air transportation services at Fort Irwin, CA. The questionnaire must be completed by previous customers/references and submitted directly to USTRANSCOM by December 2024.

The PPQ contains four sections: contract identification details, respondent information, performance ratings, and narrative questions. The performance evaluation covers 15 specific areas including quality of service, personnel qualifications, aircraft maintenance, security processes, mission flexibility, and safety records. Ratings range from Exceptional to Unsatisfactory across multiple performance categories including overall program management, cost control, and service delivery. The questionnaire specifically focuses on the contractor's experience with cargo transport, passenger services, and rotary wing operations, aligning with the requirements of the new contract opportunity at Fort Irwin which involves transporting 5 passengers with baggage and external sling loads within a 200-mile radius of Bicycle Lake Army Air Field.

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Attachment 4 – Past Performance Questionnaire Solicitation # HTC71124RC006

PAST PERFORMANCE QUESTIONNAIRE

When Filled In This Document Is Controlled Unclassified Information

SECTION 1: CONTRACT IDENTIFICATION

INSTRUCTIONS: The Offeror submitting a proposal to USTRANSCOM in response to solicitation number HTC71124RC006 completes this section prior to sending to the Respondent.

A. Contractor Name: __________________________________________________________________________

B. Contract Title/Number: ______________________________________________________________________

C. Brief Description of Work Performed (include workload estimates):

D. Location (countries) where service was performed under this contract:_________________________________

E. Contractor being evaluated performed as the: ______ Prime or ______ Subcontractor (Mark one)

F. Contract Type: ___ Fixed Price ___ Cost ___ IDIQ ___ Single Award ___ Multiple Award

Other: ______________________________________________________________________________

G. Total Period of Performance (month/year – month/year): __________________________________________

H. Annual Contract Value (amount awarded): _____________________________________________________

I. Total Contract Value (including unexercised options): _____________________________________________

SECTION 2: RESPONDENT INFORMATION

INSTRUCTIONS: The remaining sections are to be completed by Respondent.

The results of this survey will aid the Government in determining whether there is a reasonable expectation that the contractor will successfully perform. Therefore, it is important the responses be candid, factual, and as complete as possible. The contractor will not be provided with this form, once completed, or the name of the respondent.

If you do not have knowledge of, or experience with, the contract referenced above, please forward this Questionnaire to the person who can provide the information. Also, if offeror holds or has held other relevant contracts with your agency/organization in the last 3 years, please complete separate evaluation forms for those contracts as well.

Questionnaires must be returned no later than XX December 2024 to the USTRANSCOM Acquisition Office via E-mail: barbara.l.wolf11.civ@mail.mil; matthew.r.bowen4.civ@mail.mil, and ryan.c.lafever.mil@mail.mil. Please indicate “Performance Survey” in the subject. Note, this information is to be received directly from the respondent and will not be considered if received from the Offeror.

A. Respondent's name: __________________________________________________________________________

B. Respondent's title: ___________________________________________________________________________

C. Customer or agency name: ____________________________________________________________________

D. Respondent's phone number: ___________________________________________________________________

E. Respondent’s Email: _________________________________________________________________________

F. Description of Work Performed. Please mark the appropriate boxes to indicate the services provided under this reference. In the space below, provide workload estimates (such as pounds of cargo, number of passengers or missions flown, etc.) and any other services not listed. Note: If any of the information in Section 1 is incorrect, please provide the correct information here.

Cargo
Passengers
Passengers and Cargo
External Load

Rotary Wing

Fixed Wing

N/A

G. Was contract performance assessed in Contractor Performance Assessment Reporting System (CPARS)?

________ Yes ________ No

NOTE: The Past Performance Information Retrieval System (PPIRS) may be reviewed for the referenced contract as well as responses to this questionnaire. Although you may have filed a CPARS for the contract listed, we appreciate your response to this questionnaire because some of the questions relate to areas not covered by CPARS.

SECTION 3: PERFORMANCE INFORMATION

INSTRUCTIONS: Place a mark in the block that most accurately describes the contractor’s performance or situation.

In responding to the survey, please justify and explain Marginal or Unsatisfactory ratings. As the Respondent, you may be contacted to clarify comments or ratings. In order for the government to review and assess the contractor’s past performance rating, please use the following ratings to describe the offeror’s performance on your contract or project:

Exceptional (E) - Performance met all contract requirements and exceeded many to your company’s (or agency’s) benefit. Problems, if any, were negligible and were resolved in a timely, highly effective manner.

Very Good (VG) - Performance met all contract requirements and exceeded some to your company’s (agency’s) benefit. There were a few minor problems that the contractor resolved in a timely, effective manner.

Satisfactory (S) - Performance met contract requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory.

Marginal (M) - Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective or was not fully implemented.

Unsatisfactory (US) - Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.

Unknown (U) - No record of past performance or the record is inconclusive.

Not Applicable (NA) – The requested information was not related to the referenced contract effort.

1. QUALITY OF SERVICE
US
M
S
VG
E
U
NA
A
Provided qualified/experienced personnel and management with the technical and administrative abilities needed to meet contract requirements.
B
Provided scheduled maintenance on aircraft to ensure limited interruption of service.
C
Provided security processes to safeguard aircraft and personnel
D
Responsive to aircraft mission changes
E
Provided service with minimum oversight.
F
Complied with contract terms and conditions.
G
Complied with contract transit time and on-time percentages.
H
Demonstrated effective flight planning.
I
Demonstrated accurate and timely billing processes.
J
Demonstrated ability to hire, maintain, and replace, if necessary qualified personnel during the contract period, ensuring attrition did not result in a degradation of services.
K
Reacted to and overcame stressful situations caused by unforeseen events.
L
Provided timely resolution of contract discrepancies.
M
Provide accurate and timely reports.
N
Worked with established sequence of events to facilitate on-time aircraft departures and tracked delays to determine the root cause.
O
Demonstrated an acceptable record of safety of flight and ground operations.
2. OVERALL PERFORMANCE
US
M
S
VG
E
U
NA
A
Contractor’s overall performance providing air transportation services
B
Contractor’s overall program/contract management.
C
Contractor’s overall performance in forecasting and controlling costs
D
Overall performance of the contractor.

Rating Comments. Please discuss each response for which you indicated Marginal or Unsatisfactory performance in response to the questions above (use additional sheets, if necessary).

SECTION 4: NARRATIVE QUESTIONS

INSTRUCTIONS: Respond to the questions and provide explanations as necessary.

1. Government Contracts Only: Was this contract partially or completely terminated for default or convenience, or are there any pending terminations? ________ Yes ________ No

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc.)

2. Would you have any reservations with awarding to this contractor in the future or having them perform one of your most critical and demanding programs? If so, please explain why.

3. Please provide any additional comments concerning this contractor’s performance, as desired.

File details come from the government source that posted it. Updated .