SEA-TAC QA Master Log 2022.03.01.xlsx
XLSX spreadsheet 29 KB Posted
- Attached to
- Gateway Passenger Services in Seattle, WA Federal contract opportunity
- Solicitation number
- HTC711-22-R-C006
About this file
This document contains a quality assurance log and related federal contract opportunity solicitation for gateway passenger services at Seattle-Tacoma International Airport. The contractor must provide Air Mobility Command passenger check-in services, baggage handling, and passenger assistance for international and domestic flights seven days a week. Key requirements include staffing passenger check-in counters six to eight hours before international flights and four to six hours before domestic flights. The contractor is responsible for training, certification, airport badging, and obtaining tier 1 investigations for employees, though a DD Form 254 and facility clearance are not necessary. The incumbent contractor's performance data is considered proprietary. The solicitation is a best value procurement with an estimated award date of June 30, 2022 for a one-year base period and four option years.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| SEA FY23 Amended PWS 2022.02.16.docx | DOCX document | |
| SEA-TAC QA Master Log 2022.02.17.xlsx | XLSX spreadsheet | |
| 2022.02.23 Amendment 0002 - SEA-TAC.pdf | ||
| Attch 1_SEA-TAC PWS 25 Jan 22.docx | DOCX document | |
| 2022.02.03 Amendment 0001 - SEA-TAC.pdf | ||
| Attch 1_SEA-TAC_PWS 3 Jan 22.pdf | ||
| RFP HTC711-22-R-C006 Cover Letter - Signed.pdf | ||
| Attch 2 PP Survey Cover Letter - Signed.pdf | ||
| Attch 4 Wage Determination 1993-0200 Rev 52.pdf | ||
| Attch 3 Contract Information Sheet.docx | DOCX document | |
| SEA-TAC RFP HTC71122RC006.pdf | ||
| Attch 2_SEA-TAC PP Survey.docx | DOCX document |
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Text version
Sheet1
| Question # | Par. Ref | Quick Reference | Question | Date | Government Answer | |
| 1 | Appendix B, Page 32 and Appendix C, page 33 | 1. An asterisk denotes forms. Which must be procured/produced locally by the contractor.” On page 33, second paragraph. “The Government will provide applicable forms as identified in Appendix B.” | Does the Government procure and provide all forms? | No, the Government does not procure and provide all forms. The Government will provide all forms listed in Appendix B without an asterisk. Those forms listed with an asterisk must be procured/produced locally by the contractor. | ||
| 2 | Appendix C-2 last note | 2. “The Contractor shall be responsible for all paper and ink/toner for the high-speed copies/scanner.” | Can the government provide the type/part numbers of the supplies required? Also, what is the estimated annual usage for supplies? | GFE copiers/scanners are listed in Appendix C-2. The Government cannot provide associated copier/scanner supplies type/part numbers and annual supply usage is not tracked. | ||
| 3 | Appendix D, Workload | the workload appears to be near doubled from the past. Does the Government expect it to return to past levels? What caused the workload increase? Was the increase due to delayed/suspension of flights overseas? | Reference PWS paragraph 1.,the contractor shall facilitate on-time aircraft departures and maintain the capability to provide sustained Gateway Passenger services for one outbound/originating mission a day, seven days a week, 365 days a year with the reciprocating inbound/terminating missions, and workload associated with any mission delays/aborts, which may create situations where there are two outbound/originating and/or two inbound/terminating missions in a given day. Appendix D provides historical workload data. The Government is unable to discuss previous contract requirements. | |||
| 4 | PWS 4.1 Contractor Personnel | Has the previous contractor been able to maintain adequate | ||||
| staffing? What was the average percentage of proposed staffed vs actual available? | This is proprietary information the government is unable to provide. | |||||
| 5 | PWS 4.11 Facilities | Can the government provide a POC for the leased office space? Does the Government reimburse the Contactor for the costs of lease/renovations? How does a bidder know, prior to award, what costs will be added to the monthly service CLIN which is FFP? | The POCs for leased office space are: Bonnie Darch (Darch.B@portseattle.org)/ Property manager and Facilities and Mr. Tim Toerber (toerber.t@portseattle.org) Airport Operations. |
No, the Government does not reimburse the contractor for office space lease/renovations costs.
Any contractor's costs for office space shall be included in its proposal under the Basic Monthly Service CLIN.
| 6 | RFP | Could the government confirm that this solicitation is truly a best value and not an LPTA? | The Government confirms that this is a best value acquisition, where the Government may trade off better past performance for a higher price. | |
| 7 | RFP | Could the government advise why this solicitation is being solicited early? | This solicitation is in line with established Procurement Action Lead Time for a 30 June 2022 estimated award date. | |
| 8 | PWS -4.11.1. | Provide all office furnishings to include, but not limited to, furniture, equipment, and communications connectivity/hardware. | Could the government confirm this is the contractor responsibility? If contractor provided what is included in communications connectivity hardware? | Yes, it is the contractor's responsibility to provide all communications connectivity/hardware. |
| 9 | PWS - 4.11.2. | Provide signage, IAW SEA-TAC rules and regulations, to identify the location of the AMC Passenger Check-in/Military Assistance Counters and the Military Assistance Office. | Could the government confirm this is the contractor responsibility? | Yes, it is the contractor's responsibility to provide all signage IAW SEA-TAC rules and regulations. |
| 10 | Is there a current incumbent workforce in place? | This is proprietary information the government is unable to provide. | ||
| 11 | Could the government confirm the current contract is at full staff? | This is proprietary information the government is unable to provide. | ||
| 12 | PWS 4.2. Hours of Operations | Stations with passenger activities have a requirement to be open X hours prior to flight. For proposal purposes it’s impossible to provide schedule of hours without some basic flight schedules. For example, the last PWS, Appendix D, listed schedules for arrivals/departures by day of week and times. This was a basis of scheduling staffing requirements and time IAW PWS 4.2 | What is the schedule of flights for Guam, Japan, and Korea? Station staffing requires reporting to a station X hour prior to flight for international and domestic, and without flight data it would be difficult to schedule employees. Does the Government intend to staff all functions associated with flights 24/7? | The schedule for flights to Guam, Japan, and Korea vary week to week. The contractor is required to staff to meet PWS performance requirements IAW PWS paragraphs 4.1. and 4.2. |
PWS Appendix D provides historical monthly workload information.
| 13 | Is the contractor responsible for loading and unloading the aircraft? | The contractor is responsible for onboarding and deplaning passengers. PWS 1.2 Passenger and Baggage Services: The contractor shall provide a complete range of passenger and baggage services IAW: -AFI 24-605, V2, Chapter 2, Section 2A | ||
| 14 | PWS 4.9. Phase In/Out. | During the phase-in/out period, the contractor shall be fully responsible for PWS performance requirements and cooperate to the extent required to permit an orderly change over to the successor contractor. | Could the government clarify PWS 4.9 as the potential awarded contractor is not on board at this time and will have no input on the incumbent during this time. | References to the incumbent contractor are applicable to the awarded contractor after the contract performance start date. |
| 15 | Would the government consider pulling the Continuation of Essential Services Plan from the 10-page technical volume, or conversely increase the technical volume to 15 pages total? | The Continuation of Essential Services Plan will remain a part of the Technical Volume requirement, and the Technical Volume page limit will not be increased to 15 pages. | ||
| 16 | PWS 4.3.1. | The contractor shall ensure all contractor personnel employed to perform contract requirements have a successfully opened Tier 1 Investigation or completed Secret Security Clearance on file in the Defense Information System for Security (DISS) and obtain a Common Access Card (CAC). | Question: Could the government clarify if the contractor is required to have a tier 1 investigation or a secret facility clearance or one or the other is sufficient? |
Question: If a secret facility clearance is required, will the government accept a interim secret facility clearance?
Question: If a secret facility clearance is required, is proof required at proposal submission or contract award? The contractor shall ensure all contractor personnel employed to perform contract requirements have a successfully opened Tier 1 Investigation or a completed Secret Security Clearance on file.
A DD Form 254 is not required for this contract.
17 Page 2, Paragraph 1.1.1, Page 15, Paragraph 4.3.1 and Page 15 Paragraph 4.3.1.1. Multiple PWS references indicate the need for a “Secret” clearance for certain employees to perform services. The DD Form 254 is also listed in Appendix B Publications & Forms as a governing Guidance and Directives. Question 1. Will a DD Form 254 be issued for this requirement?
Question 2. If a facility clearance will not be required & the DD Form 254 will not be issued, is the government going to perform all necessary DISS actions to include verifying an employee’s current security status, Initiating T3 or T3R investigations/re-investigations and uploading SF 312 Non-Disclosure agreements into DISS? A DD Form 254 is not required for this contract. The reference to DD Form 254 in Appendix B was inadvertent and will be removed in the next PWS amendment.
The Government will not initiate or complete contractor personnel Secret Security Clearance requirements.
| 18 | Page 17, Paragraph 4.3.15 | The NISPOM 5220.22-M has been replaced with 32 CFR Part 117 but both address the need for an FSO who is cleared as part of the facility clearance (FCL) process to be the FSO. The DD Form 441 is issued to cleared contractors as part of the Facility Clearance Process. | If the successful offeror will not be required to have a facility clearance will this language be removed from the PWS. | Amendment 0002 will contain the updated PWS. | ||
| 19 | PWS Par 1 | Description of Services | Are flights worked during designated hours of 0700 – 1600? | No, flight arrive/departure times vary, refer to PWS 4.2. staffing requirements. | ||
| 20 | PWS 1.1 | Air Terminal Operations Center | How many personnel should have a clearance? | Under this performance based contract, the contractor shall determine how many personnel will require a Secret Clearance. See response to question 28. | ||
| 21 | PWS 1.2 | Passenger and Baggage Services | Are contractors required to drive on the flightline? | The PWS does not include driving on the flightline performance requirements. | ||
| 22 | PWS 4.1.3. and 4.1.4. | Training | What qualifications do contractor personnel need to obtain and maintain to fulfill the requirements? | Under this performance based contract the contractor shall determine, beyond those training requirements listed in the PWS, personnel qualifications required to meet PWS performance requirements for the duration of the contract. | ||
| 23 | Contractor Personnel | What qualifications are required for managers and supervisors? | Under this performance based contract, the contractor shall ensure managers and supervisors are qualified for their positions; and, able to read, write, speak, and understand English in order to use technical manuals/references and communicate effectively. | |||
| 24 | Security | a. Is a DD Form 254 required? b. | How can a Security Clearance be obtained without a DD Form 254? | See the response to question 17. | ||
| 25 | Training | What training, certifications and licensing does the offeror need to pay? | The contractor shall pay for all training, certification and licensing (e.g. Customer Service Training Computer Skills Training, Secret Clearance, Airport Badging, etc.) | |||
| 26 | Page 25, PWS 4.11 | What is the size or dimensions of the office space contractors will need to lease and furnish? | Under this performance based contract, the contractor shall determine the space needed to meet PWS performance requirements. | |||
| 27 | Page 22, PWS 4.4 | What contractor furnished training requirements; certifications and proficiencies are required for employees? | See the response to question 22. | |||
| 28 | Page 15, PWS 4.3.1.1 | Which employees are required to have access to DGSS? According to 4.3.1.1, these employees will need a secret level clearance and all others will only need a Tier I investigation. | See the response to question 20, the contractor shall determine the number of personnel required access to GDSS. | |||
| 29 | Page 14, PWS 4.2 | During the pre-proposal meeting, it was mentioned that required hours may change. I have not seen an amendment yet. Could you share what those changes will be? | A PWS amendment will be issued which clarifies passenger check-in counter staffing for B747/B777 flights. | |||
| 30 | Page 5, PWS 1.2.16.2 | Are contract employees responsible for loading baggage or just verify that checked and oversized baggage was loaded. | The contractor is not responsible for loading checked baggage on board the aircraft, however, is responsible for ensuring all checked baggage has been loaded . Reference PWS paragraph 1.2.13.3. contractor employees shall pre-board car seats to assist families with small children. PWS paragraph 1.2.16.2., refers to those items check by passengers at the aircraft boarding gate, "verify with the AMC Airlift Carrier Ground Representative that gate-checked items were loaded on the aircraft". | |||
| 31 | Page 2, Paragraph 1.1.1, Page 15, Paragraph 4.3.1 and Page 15 Paragraph 4.3.1.1. | How many terminals are included that contractors are responsible for manning? | The contractor shall coordinate with the appropriate AMC Airlift Carrier Ground Representative for the use of six common use passenger check-in counters provided by the carrier in the AMC Commercial Airlift contract. | |||
| 32 | It seems the scope of this contract has changed significantly. Please provide the number of Customer Service/Gate Agents currently on the job. | This is proprietary information the government is unable to provide. | ||||
| 33 | What is the current contract value and annual spend plan? Contract award shows approximately 4.3 MIL and there are 1.6 in task orders each year. | The current contract award amount is $4.3M for a base year and four Option Years. | ||||
| 34 | PWS 1.1 | What are the qualifications for ATOC Personnel? | See the response to question 22. | |||
| 35 | PWS 4.4 | Can the Government explain what is meant by "The contractor shall ensure contractor personnel maintain qualifications to fulfill the requirements of the PWS for the duration of the contract. What are the qualification requirements for personnel? | See the response to question 22. | |||
| 36 | PWS 4.4 | Training. The contractor shall be respobsible for all contractor personnel training, certification, licensng, and proficiency, unless otherwise specified in the contract; and pay all costs incurred for training required by this PWS for the duration of the contract. | Can the Government provide a listing of required training for this contract so companies can provide cost estimates? | See the response to question 22. | ||
| 37 | Will the government reimburse the contractor for the Customs Bond required? | No, the Government does not reimburse the contractor for Customs Bonding. | ||||
| 38 | Page 12 | Will the government ensure sufficient quantities of AMC Form 148G Boarding Passes are available for the duration of the contract? | The Government will make every attempt to ensure sufficient quantities of AMC Form 148G Boarding Passes are provided, given current supply chain disruptions. In the event these boarding passes cannot be provided, the contractor is able to print boarding passes from GATES and complete them manually. | |||
| 39 | Page 2, Paragraph 1 | On delayed outbound missions will they process on their scheduled departure date and time? A 24 delay could result in two outbound missions simultaneously and the counter positions availability within the airport does not lend itself to processing two wide body aircraft simultaneously at the counters. | The contractor shall coordinate passenger check-in counters for delayed missions with the Carrier Ground Representative, and work with the AMC Airlift Operations Center to deconflict mission departure times as much as possible given routing, slot times, and diplomatic clearance requirements. | |||
| 40 | Does the government reimburse the contractor for employee parking at the SEATAC Intl Airport? Is it true the Airport is raising rates on parking? | No, the Government does not reimburse the contractor for employee parking at SEA-TAC. Airport parking rates are published at portseattle.org/page/employee-parking-payment-options . |
41 Will the government ensure internet access for credit card processing machines? And, will the government ensure sufficient credit card processing machines for all counter positions for the duration of the contract? Military Local Area Network, Mobile Hotspot Router and Virtual Private Network (VPN) access will be provided by the Government, however, access can at times be intermittent or may experience temporary outages, which will require the contractor to implement manual processing procedures. Credit card machines may not be available at all passenger check-in counter positions due to connectivity issues.
| 42 | Page 14 Paragraph 4.2 | Military Assistance Counters are staffed; Military Assistance Counter staffed and operational at least six hours prior to scheduled mission departure for international flights/eight hours prior to scheduled mission departure for B747/B777 international flights. Will the government ensure the Contracted Air Carrier secures the counters from the Port of Seattle for this requirement? | The contractor shall coordinate with the appropriate AMC Airlift Carrier Ground Representative for the use of six common use passenger check-in counters provided by the carrier in the AMC Commercial Airlift contract. There may be times when the Carrier cannot obtain six counters for the Port of Seattle due to delayed mission departure times, etc. |
| 43 | Page 14 Paragraph 4.2 | Passenger Check-In Counters, staffed and operational at least six hours prior to scheduled mission departure for international flights and at least four hours prior to scheduled mission departure for domestic flights, and remain open to meet mission delay processes; will the government ensure the Contracted Air Carrier secures the counters from the Port of Seattle for this requirement? | The contractor shall coordinate with the appropriate AMC Airlift Carrier Ground Representative for the use of six common use passenger check-in counters provided by the carrier in the AMC Commercial Airlift contract. There may be times with the Carrier cannot obtain six counters for the Port of Seattle due to delayed mission departure times, etc. |
| 44 | Page 14 Paragraph 4.2 | Passenger Check-In Counters, staffed and operational at least six hours prior to scheduled mission departure for international flights and at least four hours prior to scheduled mission departure for domestic flights, and remain open to meet mission delay processes; these are joint use common carrier counter space, there is no provision from the Port of Seattle to remain open or even at the counters past the 6 hours or whatever time allocated for check in which is unknown to Check in agent contractor for which the Contracted Air Carrier secures the counters from the Port of Seattle. The Port of Seattle runs the show and they will not allow the contractor to remain at those check in counters as other airlines are using them for their flights. Does the government ensure counter availability or is this merely a unreasonable standard on a contractor who does not own the process? | There may be times when the Carrier cannot obtain six counters for the Port of Seattle due to delayed mission departure times, etc. When this occurs, the contractor, Carrier, and Government Contracting Officer Representatives work to obtain passenger check-in counters, and/or have the AMC Airlift Operations Center shift mission departures. |
| 45 | Will the government continue to screen departing passengers for COVID-19 prior to entering the passenger check in lines? | Passenger medical screening requirements are outside the contract performance requirements. | |
| 46 | In the case the contractor employees at SEATTLE – TACOMA Intl Airport become ill with COVID-19 and the workforce is forced to quarantine, will the government augment the contractors workforce or will missions be delayed or cancelled until contractor employees are released from quarantine? | Missions will not be delayed or cancelled. The contractor shall be responsible to perform those services identified as essential contractor services during crisis/pandemic situations, in accordance with its Mission-Essential Contractor Services Plan. AMC reserves the right to insert personnel to augment contractor operations, in the event the contractor cannot meet contract performance requirements. | |
| 47 | Will the government reimburse the contractor for mass turnover of employees cost of airport badging? | The contractor is responsible for controlling personnel attrition. The Government will not reimburse the contractor for employee airport badging. |
| 48 | Paragraph 4.3 | Is it true it takes the government 4-6 months to clear an employee for a Tier 1 Security clearance through USTRANSCOM Security personnel? Does the government expect potential new hires to wait 4-6 months to go to work? | PWS 4.3.1 The contractor shall ensure all contractor personnel employed to perform contract requirements have a successfully opened Tier 1 Investigation or completed Secret Security Clearance on file in the Defense Information System for Security (DISS) and obtain a Common Access Card (CAC). |
| 49 | Paragraph 4.3 | Does the government intend to issue a DD Form 254 for a Facility Clearance as it is not mentioned anywhere within the PWS or contract? The contractor per DISS cannot have access to Secret without a DD Form 254 issued by the Contracting Officer? | A DD Form 254 is not required for this contract. |
The Government will not initiate or complete contractor personnel Secret Security Clearance requirements.
| 50 | Paragraph 4.3 | If there is not mention of a DD Form 254 how does the government intend to authorize access to “Secret” security clearance or to systems which require it like GDSS? | A DD 254 is not required for this contract. |
| 51 | Only the current incumbent has Past Performance with 7 days a week outbound departure Widebody aircraft passenger check in and service, how will the government evaluate Past Performance for scope and size when no other location has had 7 days a week outbound widebody passenger gateway services before? | Past performance will be evaluated by Scope, Magnitude and Complexity as described on page 58 of the solicitation. | |
| 52 | Will the government accept Equitable Adjustment for rising inflation costs of items the contractor must furnish such as gummy back baggage tags which have jumped in price by 30-40 %? | Contractors have the ability to submit Requests For Equitable Adjustment IAW DFARS 252.243-7002. |
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File details come from the government source that posted it. Updated .