Attch 1_SEA-TAC_PWS 3 Jan 22.pdf

CONTRACT NO:

3 January 2022

AIR MOBILITY COMMAND

GATEWAY PASSENGER SERVICES

SEATTLE–TACOMA INTERNATIONAL AIRPORT (SEA-TAC), WASHINGTON

1. DESCRIPTION OF SERVICES: The contractor shall provide Air Mobility Command (AMC) Gateway

Passenger Services in support of the Defense Transportation System (DTS) and INDOPACOM, at Seattle–Tacoma

International Airport (SEA-TAC), Washington. The contractor shall facilitate on-time aircraft departures and maintain the capability to provide sustained Gateway Passenger services for one outbound/originating mission a day, seven days a week, 365 days a year with the reciprocating inbound/terminating missions, and workload associated with any mission delays/aborts, which may create situations where there are two outbound/originating and/or two inbound/terminating missions in a given day. These services are considered to be operationally critical support as defined in DFARS 252.204-7012.

1.1. Air Terminal Operations Center (ATOC): The contractor shall provide a control function that manages all information and resources required to receive, document, plan, and move passengers and cargo, facilitate on-time mission departures and ensure maximum aircraft utilization. The contractor shall:

1.1.1. Gather, process, and disseminate information in accordance with (IAW):

- Air Force Instruction (AFI) 24-605, V2, Chapter 4 Section 4A;

- Headquarters (HQ) AMC/A4T policy, messages, memorandums, instructions, and directives;

- Global Air Transportation Execution System (GATES);

- Global Decision Support Systems (GDSS)

1.1.1.1. Provide detailed information to 618 Air Operations Center (AOC) and Contracting Officer Representative

(COR) concerning an actual delay or abort.

1.1.1.2. Immediately advise the COR of any unusual event, incident, or emergency involving a mission arrival/departure.

1.1.2. Establish Sequence of Events Checklists to track performance requirements within established mission ground times, facilitating on-time departures.

1.1.3. Update and provide daily, a 30 calendar day flight schedule, depicting flights using Zulu Time (include a

Zulu Time to Local (L) Time conversion legend), beginning with the current day and forecasting the next 30 calendar days, to agencies/persons designated by the COR.

1.1.3.1. Publish and distribute the initial daily mission schedule no later than (NLT) 0800L, provide updates to include but not limited to mission add-ons, rescheduled missions, cancellations, delays, which shall be clearly depicted using a font/highlight color scheme/legend.

1.1.3.2. Ensure the daily mission schedule includes at a minimum, the following information: calendar date and day of the week, separates departure and arrivals missions, type aircraft, mission number, scheduled departure/arrival time, and downline stations or stations prior to arrival.

1.2. Passenger and Baggage Services: The contractor shall provide a complete range of passenger and baggage services IAW:

- AFI 24-605, V2, Chapter 2, Section 2A;

- DODI 4515.13, Sections 3, 4, 10, and 12;

- DTR 4500.9-R, Part I, Chapters 101, 102 and 103;

- DTR 4500.9-R, Part III, Chapter 303, Appendix V, paragraph J;

- Electronic Foreign Clearance Guide;

- Joint Federal Travel Regulation (JFTR);

- USPACOMINST 0201.2;

- HQ AMC/A4T policy, messages, memorandums, instructions, and directives;

- GATES

The contractor shall:

1.2.1. Place special meal order(s) with the International Airlift Contractor (IAC) upon the request of space-required passengers. Special meal orders shall be forwarded to the IAC not later than 48 hours prior to scheduled aircraft departure.

1.2.1.1. Provide the COR a courtesy copy of special meal orders forwarded to the IAC prior to opening the flight for passenger processing and provide a list of special meal orders received during the passenger check-in process within

24 hours of aircraft departure.

1.2.2. Provide a supervisor to monitor/direct all check-in processes.

1.2.2.1. Ensure an agent is available in front of the passenger processing counters during all flight processing, to validate travel documents, provide baggage identification tags, resolve passenger problems, offer assistance, and expedite passenger processing.

1.2.2.2. Direct passengers needing to print travel documents to the wireless enabled printer near the passenger processing counters.

1.2.3. Provide a flight controller available to accomplish a continuous passenger count during all flight processing.

1.2.4. Assign passenger seat selection from GATES, and/or an aircraft seat chart based on passenger’s seating desire and aircraft seating availability.

1.2.4.1. Designate seating areas for pre-booked families before the flight is opened to ensure families sit together and block out adjacent seats for flights where it is expected that families will be traveling in space available status.

1.2.4.2. Pre-assign seats for all Distinguished Visitors (DVs).

1.2.5. Establish express processing procedures and designated express check-in positions for DVs, families, and special category passengers.

1.2.5.1. Accompany/escort arriving unaccompanied minor(s) from the aircraft through immigrations and customs until custody of the minor is turned over to a parent or guardian. In the event a parent or guardian is not present upon arrival, make appropriate efforts to contact them using the information provided and coordinate to have them retain custody. Refer unaccompanied minors who cannot be united with a parent or guardian to the COR.

1.2.5.2. Retain custody of any minor(s) returning to SEA-TAC due to a mission abort until the mission departs. In the event the mission is delayed overnight, contact the parent or guardian to coordinate returning the minor to their custody.

1.2.6. Determine passenger/pet travel eligibility, and, prior to denying any travel, the Station Manager or Alternate

Station Manager shall ascertain whether or not discrepancies can be resolved. Discrepancies may include but are not limited to, ineligible in-cabin pet container, issue with ID cards and /or passports, etc.

1.2.6.1. Assist passengers in obtaining all documentation, immunization and border clearance requirements, or other necessary information pertaining to pet shipment. Provide points of contact and phone numbers of local kennels/veterinarians.

1.2.7. Establish pet processing procedures to ensure owners are notified when their pets are safely on-board.

1.2.8. Annotate passenger travel documents with actual/interrogated body and actual baggage weights, passenger manifest line number, pieces of checked baggage, seat assignment, time of check-in, Unit Line Numbers (ULN), final destinations, passport number, and passenger processing agent initials.

1.2.9. Inform passengers of pertinent flight and facility information. At a minimum this includes hand-carried items limitations, boarding time, boarding gate, en-route stops, meal service, and arrival time.

1.2.10. Distribute final manifests and associated documents to the Senior Flight Attendant.

1.2.11. Update AMC customers/passengers to ensure they are kept informed during delayed mission arrivals/departures.

1.2.11.1. Distribute contractor provided delayed flight information letters to passengers.

1.2.11.1.1. Create delayed flight information letters using a template provided by the COR.

1.2.11.2. Distribute hotel and meal vouchers provided by the AMC Airlift Carrier Ground Representative or

Government to passengers. Annotate the manifest indicating where each passenger has been billeted and provide a completed copy to the COR.

1.2.12. Ensure passengers are kept informed using the SEA-TAC Airport public address system and available visual display systems as well as flight information recordings.

1.2.12.1. Prepare and utilize AMC announcements which meet the guidance outlined in AFI 24-605, V2, Chapter 2, Section 2A, paragraphs 2.4.1.1., and 2.60. Informational announcements shall include but are not limited to situational updates in the gate arrival/departure and other applicable areas, and reminders in the customs arrival areas, i.e. pick-up of over-sized baggage.

1.2.12.2. Advertise flight information throughout the airport on the airport monitors/flight information display system.

1.2.12.3. Create flight information recordings and ensure the information is kept current.

1.2.13. Provide one-on-one assistance on and off the aircraft, within the US customs arrival area/baggage areas, and throughout the airport complex to unique category passengers, passengers with physical limitations, and unaccompanied minors.

1.2.13.1. Escort passengers transported on aircraft mobile jetways to/from aircraft parked at remote aircraft parking spots.

1.2.13.2. Provide aircraft aisle chair service; and coordinate wheelchair service with COR designated service providers within the airport complex.

1.2.13.3. Pre-board car seats to assist families with small children.

1.2.14. Brief COR on passenger loads, actual weights (passenger and baggage), and special requirements, not later than (NLT) one hour prior to scheduled departure.

1.2.15. Perform a physical walk through of all departure baggage holding areas and baggage carousels that support

AMC within 15 minutes of last passenger check-in to ensure no baggage/passenger belongings are left behind.

1.2.16. Identify passengers who have oversized hand-carried items that must be gate-checked.

1.2.16.1. Place personal identification and baggage destination tags on all gate-checked items.

1.2.16.2. Verify with the AMC Airlift Carrier Ground Representative that gate-checked items were loaded on the aircraft.

1.2.17. Perform a physical check of the departure gate and jet-way prior to pre-departure preparations and the closing of the aircraft cabin door(s) to verify no items were left behind.

1.2.18. Complete a walk-through of the aircraft after all passengers have deplaned. Any items/articles found aboard shall be delivered to the lost and found baggage representative.

1.2.19. Perform a physical walk through of all customs baggage holding areas, baggage carousels, and oversized baggage areas that support AMC after the last passenger has departed to check for any remaining/unattended AMC baggage.

1.2.20. Ensure Social Media (Facebook) and AMC Form 76 (AMC-GRAM) are kept current and updated within 24 hours of significant changes.

1.2.21. Advertise the Interactive Customer Evaluation (ICE) program and distribute ICE cards provided by the

COR.

1.3. Cargo Services. The contractor shall control, safely process and manifest Mission Capability (MICAP) cargo and Military Working Dogs (MWD) cargo shipments.

The contractor shall:

1.3.1. Determine the MICAP is within the permissible size and weight limitations IAW AFI 24-605, V2, Chapter 3, Section 3E, paragraphs 3.35.5. and 3.35.6., ensure MICAP is not hazardous, and receipt for MICAP (sign and keep a copy of the truck manifest).

1.3.1.1. Prepare a MICAP GATES manifest.

1.3.1.2. Hand-carry small MICAP items to the aircraft and turn them over to the senior flight attendant. Larger items shall be turned over to aircraft ground handlers.

1.3.1.3. Notify the Airlift COR and Senior Flight Attendant of all MICAP shipments.

1.3.2. Determine the movement of MWD has been properly coordinated IAW AFI 24-605, V2, Chapter 4, Section

4A, paragraphs 4.6.6. through 4.6.6.2.7.

1.3.2.1. Even if proper coordination has not been accomplished, process the MWD if pet space is available in the aircraft belly/cargo hold area , the MWD Handler has all required valid shipping documentation, and movement will not displace pets.

1.3.2.1.1. Notify the AOC when prior coordination has not been accomplished and a MWD will move or be denied movement on a mission.

1.3.2.2. Prepare a GATES cargo air manifest.

1.3.2.3. Notify the MWD Handler when the MWD is safely on-board.

1.3.2.4. Notify the Airlift COR and Senior Flight Attendant of all MWD shipments.

1.4. Reports, Records, and Electronic Data Interchange: The contractor shall:

1.4.1. Prepare and submit the following reports within the time frames stated below or IAW the specified publication. A copy of all reports shall be provided to the COR.

1.4.1.1. *Monthly Station Traffic Handling Report: HQ AMC-A4T(M) WRS (AMC Form 82) IAW IAW AFI 24-

605, V2, Chapter 4, Section 4B, paragraphs 4.36. through 4.36.2.

1.4.1.2. Mishandled Baggage Summary, AMC Form 134a IAW IAW AFI 24-605, V2, Chapter 2, Section 2A , paragraphs 2.119. through 2.119.2.7.

1.4.1.3. Document Mission Arrival/Departure Information monthly using the COR provided spreadsheet, and forward to the COR by the 5th working day of the following month.

1.4.2. The contractor shall create, maintain, and dispose of Government-Required Records IAW AFI 24-605, V2, Chapter 4, Section 4B, GATES, and AMC/A4T policy messages, memorandums, instructions, and directives. The contractor shall provide the original record or a reproducible copy of any such record within two working days of receipt of the request. The contractor shall:

1.4.3. Perform post flight procedures within 24 hours of mission departure.

1.4.3.1. Complete and file all flight transactions and related documentation within 48 hours of mission departure.

1.4.3.2. Research disputed billing requests and forward one copy of the movement documents to the requester within 48 hours of receipt of the request.

1.4.3.3. Research documentation retained by the contractor and prepare reports (i.e., special account handling, duplicate bookings, passenger movement statistics, etc.) within 48 hours of request. Maintain a copy of all research requests for a period of 90 calendar days.

1.4.3.4. Obtain passenger manifests within six hours from GATES or previous station when a mission arrives with no passenger manifest on-board.

1.4.4. Audit and correct all errors and discrepancies within 24 hours of discovery or notification.

1.5. Funds Handling. The contractor shall provide funds handling services IAW AFI 24-605, 2, Chapter 2, Section

2A, except paragraphs 2.96. through 2.98.5., 2.100., 2.102., 2.103., 2.104.2., 2.104.7., 2.104.7.4., and HQ

AMC/A4T policy messages, memorandums, instructions, and directives. The contractor shall:

1.5.1. Develop processes for helping passengers without a Credit Card complete a DD Form 139, Pay Adjustment

Authorization, and accepting the DD Form 139 as a form of payment.

1.5.2. Develop processes for accepting credit card payments and providing refunds.

1.5.2.1. Secure all credit card machines to prevent unauthorized use and/or loss.

1.5.3. Deposit all collected funds IAW AFI 24-605, V2, Chapter 2, Section 2A, paragraph 2.99.

1.5.3.1. Complete the financial Back-Up Package IAW the AMC Passenger Terminal Funds Custodian Training

Guide, 31 July 2019, the following business day after the OTCnet deposit ticket and MD-479, CIR Reconciliation

Summary – Daily Voucher Summary” or “MD-493, CIR Reconciliation Summary – Daily Voucher Summary including voucher #, is received, and email to: dfas.limestone-me.jam.mbx.twcf-amc@mail.mil or fax to: 317-275-

0268. Guidance is provided at:

https://eim2.amc.af.mil/org/a4/A4T/A4TP/SitePages/Funds%20Custodian%20Page.aspx

1.5.4. Funds Audit. Develop and implement internal audit procedures.

1.5.4.1. Audit all funds and supporting documentation prior to flight departure.

1.5.4.2. Account for TWCF Port Collections Cover Sheets, DD Forms 1131, OTCnet deposit ticket, and applicable documentation using a contractor developed control log.

1.6. Communications Management and Information Systems. The contractor shall interface with the

Government communications representative(s) as required to manage the Gateway computer systems and ensure continued functionality.

1.6.1. GATES Work Area Security Officer (WASO), IAW GATES Manual. The contractor shall:

1.6.1.1. Provide a letter with the name of the GATES WASO and alternate(s) to the Contracting Officer (CO) and

COR 15 calendar days before the start of the contract. Submit an updated appointment letter as required.

1.6.1.2. Request assistance from 62 APS/TROXRC for software and hardware related problems. Notify the COR of software and hardware related problems within 48 hours of the request for assistance. Ensure GATES trouble tickets are submitted to GATES Helpdesk as required and ensure unresolved problems are identified and tracked until resolution is provided.

1.6.1.3. Establish manual-processing procedures and provide uninterrupted service to the customer when GATES functionality is lost IAW AFI 24-605, V2, Chapter 4, Section 4B, paragraph 4.34.

1.6.1.3.1. Notify COR when a loss of GATES functionality occurs and cannot be restored within 30 minutes.

1.6.1.3.2. Conduct a test of manual processing procedures at least once a quarter, document results, and provide

COR a copy.

1.6.1.3.2.1. Update GATES in conjunction with manual processing and complete GATES updates prior to mission departure.

1.7. Custodial Services. The contractor shall ensure all offices/spaces/ticket counters, office furniture, and equipment is clean.

2. SERVICE DELIVERY SUMMARY. The Service Delivery Summary (SDS) represents the most important contract objectives; and, includes safety and security requirements, which are interwoven critical aspects of these objectives. The contractor is fully expected to comply with all Performance Work Statement (PWS) requirements;

however, the Government’s assessment of contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance cannot be corrected 1) without negative mission impact; and/or 2) adversely affects another Government agency’s ability to accomplish their mission; and/or 3) adversely affects the safety/security of personnel or resources.

2.2. A minor nonconformance is unlikely to materially reduce the usability of the services for their intended purpose and cannot be corrected.

Performance Objective PWS

Paragraph/Reference

Performance Threshold

1. No mission delays caused by the contractor. 1.1. No critical nonconformance (a delay which exceeds 60 minutes) and no more than one delayed mission caused by the contractor each month.

2. Manage information and terminal resources required to receive, document, plan, and move passengers and cargo, facilitate on-time mission departures and ensure maximum aircraft utilization.

1.1. through 1.1.3.1. No critical nonconformance and less than four other minor nonconformances noted each month.

3. Provide a complete range of passenger processing and baggage services.

1.2. through 1.2.21. No critical nonconformance and less than five other minor nonconformances noted each month.

4. Manage accurate and auditable reports, records, and electronic data exchange.

1.4. through 1.4.4. No critical nonconformance and less than four minor nonconformances noted each month.

5. Provide Funds Handling. 1.5. through 1.5.4.2. No instances of improper funds handling each month.

6. Perform services during specified hours. 4.2. and 4.2.1.1. No critical nonconformance and less than two minor nonconformances noted each month.

7. Cyber Security 4.3.20. thru 4.3.24. No more than one late cyber incident report or unreported cyber incident in a 12 month period.

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, SERVICES AND TRAINING.

3.1. Government-Furnished Materials: Government-Furnished Materials (GFM), Appendix C-1, will be provided to the contractor for the duration of the performance period of this contract. The contractor shall sign a receipt for all materials provided by the Government. At the conclusion of the contract, the contractor shall return all residual inventories to the Government.

3.2. Government-Furnished Equipment: Government-Furnished Equipment (GFE), Appendix C-2, will be provided to the contractor for the duration of the performance period of this contract. The contractor and COR shall jointly inventory GFE not later than five calendar days prior to the start of the contract; and annually thereafter not later than 10 calendar days before completion of the contract period, including any option periods. The contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO shall be notified in writing when equipment is missing or not in working order. The contractor shall sign a receipt for all equipment provided by the Government. Any disagreement between the contractor and the COR concerning the working order and condition of equipment shall be elevated to the CO.

3.2.1. The contractor shall submit written (email or memorandum) requests for additional or replacement GFE to the COR. Such requests shall specify the reason for the replacement request. The contractor shall turn in GFE approved for replacement or repair.

3.3. Government Provided Service. The following Government-Furnished Services will be provided to the contractor for the duration of this contract.

3.3.1. FedEx shipment of mishandled baggage and funds documents.

3.3.2. Military Local Area Network.

3.3.3. Defense Switch Network (DSN telephone line) to be used for official use only.

3.3.4. Mobile Hotspot Router and Virtual Private Network (VPN) to be used with Government Furnished Equipment during AFNET Network Outages or when check-in counters with installed AFNET LAN drop are unavailable.

3.4. Government Provided Training. Government personnel will provide initial AMC Gateway Passenger

Services familiarization training at SEA-TAC to contractor personnel for the first 14 calendar days of the contract performance period. During this period, the contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform AMC Gateway Passenger Services as defined in this

PWS.

3.4.1. A weekly meeting shall be conducted to review training progress. Training may be terminated in less than 14 calendar days if agreed to by the contractor and Government.

4. GENERAL INFORMATION: The contractor shall provide all technical support, personnel, supervision, equipment, tools, materials, facilities, and other items and services, (except as specified within the contract as

Government-Furnished Materials, Equipment, Services, and Training), as required, to perform AMC Gateway

Passenger Services as defined in this PWS in support of the DTS.

4.1. Contractor Personnel. The contractor shall provide a Station Manager and Alternate Station Manager(s) who shall be responsible for the performance of the work. The name of these persons shall be designated in writing to the CO 30 calendar days prior to the start of the contract.

4.1.1. The Station Manager/Alternate Station Manager(s) shall have full authority to act for the contractor on all matters relating to the daily operation of this contract.

4.1.2. The Station Manager/Alternate Station Manager(s) shall be located on site to oversee all contracted operations and shall read, write, speak, and understand English in order to use technical manuals/references and effectively communicate.

4.1.3. The contractor shall ensure managers and supervisors are qualified for their positions; and, able to read, write, speak, and understand English in order to use technical manuals/references and communicate effectively. The contractor shall notify the CO and COR of the departure of any manager or supervisor and identify their substitution or replacement within seven working days.

4.1.4. The contractor shall ensure contractor personnel maintain qualifications to fulfill the requirements of the

PWS for the duration of the contract.

4.1.4.1. Agents shall read, write, speak, and understand English to effectively communicate with customers.

4.1.5. The contractor shall provide the CO, PM, COR, and Trusted Agent (TA) an initial list (excel spreadsheet), approved in writing/e-signature by the Station Manager, of contractor personnel not later than the contract performance start date and provide an updated list within 24 hours of the employment and/or termination of contractor personnel. This list shall include, at a minimum, the following information:

- Name, (last, first, middle initial)

- Station Manager/Alternate Station Manager

- Primary position title (Manager’s cross utilization position)

- On-site employment date and termination date

- Level of investigation and completion/approval date

- Airport badge number

- Training date, expiration date, and required refresher training date

4.1.6. The contractor shall meet with the CO, COR, and other Government personnel as required by the CO.

4.1.7. All contractor personnel shall wear uniforms that present a neat professional appearance.

4.1.7.1. All contractor personnel shall wear a nametag, which is approximately 3” x 1” with AMC logo colors. The nametags of the Station Manager and Alternate Station Manager(s) shall identify their position.

4.1.7.2. All contractor personnel shall wear light blue shirts, dark blue slacks/skirts, ties/neckwear and black shoes.

Outerwear such as jackets and sweaters shall compliment their uniform appearance.

4.1.8. The contractor shall comply with airport rules and regulations as described in the SEA-TAC

INTERNATIONAL AIRPORT SCHEDULE OF RULES AND REGULATIONS.

4.2. Hours of Operation. The contractor shall perform the services required under this contract during the following hours: ATOC function, staffed and operational 0700-1600 Monday through Sunday and during scheduled aircraft operations; Military Assistance Office, staffed and operational 0700-1600 Monday through Sunday and on the day prior to scheduled mission departures from 0700 until the Military Assistance Counters are staffed; Military

Assistance Counter staffed and operational at least six hours prior to scheduled mission departure for international flights/eight hours prior to scheduled mission departure for B747/B777 international flights, and at least four hours prior to scheduled mission departure for domestic flights, and remain open to meet mission delay processes;

Passenger Check-In Counters, staffed and operational at least six hours prior to scheduled mission departure for international flights and at least four hours prior to scheduled mission departure for domestic flights, and remain open to meet mission delay processes; Departure Gate, staffed and operational to meet mission departure requirements and mission delay processes, (retain sufficient personnel on duty for a minimum of one hour after mission departure to provide services in the event of a mission abort); Arrival Gate, staffed and operational to meet mission arrivals; Data Records and Reports staffed and operational, 0700-1600 Monday through Friday; and

Baggage Services, staffed and operational, 0700-1600 Monday through Sunday, and one hour after all arriving passengers have departed the baggage claim area.

4.2.1. The contractor shall provide the CO, COR, and AOC with the means and information needed to contact the

Station Manager, Alternate Station Manager, or appointed stand-by personnel around the clock. The contractor shall respond to the work site within sufficient time of notification by the Government to provide AMC Gateway

Passenger Services to unscheduled arriving mission; and, immediately notify the stand-by COR of this event.

4.2.1.1. The contractor may provide stand-by personnel when coordination with the AOC and COR indicates performance of service is not required during U.S. Federal holidays.

4.2.2. Services are considered essential contractor services which support mission essential functions as defined in

DFARS 252.237.7023.

4.2.3. Force Augmentation. AMC reserves the right to insert personnel to augment contractor operations. The senior AMC Force Augmentation representative, in coordination with the Station Manager or Alternate Station

Manager, has overall management responsibility for prioritizing workload and resources. The contractor shall cooperate with augmentees and render any assistance necessary (as directed by the CO) to ensure there is no degradation of services, to include but not limited to the use of Government-Furnished Materials, Government-

Furnished Equipment, and Government-Furnished Facilities.

4.3. Security. The contractor shall comply with the applicable Department of Defense (DOD), USAF, AMC, and

SEA-TAC policy messages, memorandums, instructions, and directives, regarding Operational, Physical, and

Communications Security as well as the Security Escort and Anti-terrorism/Force Protection Programs.

4.3.1. The contractor shall ensure all contractor personnel employed to perform contract requirements have a successfully opened Tier 1 Investigation or completed Secret Security Clearance on file in the Defense Information

System for Security (DISS) and obtain a Common Access Card (CAC).

4.3.1.1. The contractor shall ensure all contractor personnel employed to perform GDSS contract requirements have a Secret Clearance on file.

4.3.2. Upon contract award, the contractor shall submit the full names, Social Security Numbers, dates of births, and places of births of all United States citizen contractor personnel to the USTRANSCOM Trusted Associate

Sponsorship System (TASS) Trusted Agent (TA). The TA will use that information to create the CAC application in TASS and forward information to USTRANSCOM Protection and Response (TCCS/PR) office /

(transcom.scott.tccs.mbx.protection-services-center@mail.mil) for vetting through DISS to ensure investigative and clearance requirements have been satisfied. An Optional Form 306, Declaration for Federal Employment, may be required for some contractor employees. USTRANSCOM TA will notify the contractor’s FSO when an Optional

Forms 306 is required. Contractor personnel without the required completed background investigation or security clearance shall be denied the ability to work in support of this PWS. The contractor shall follow these procedures whenever hiring new employees to work under this contract.

4.3.2.1. Contractor employee background investigations in DISS must reflect either an open, closed, or adjudicated status or a prior favorable adjudication for deferred reinvestigations that are out of scope. Existing eligibility remains valid until the individual is removed from continuous evaluation, no longer has any DOD affiliation, or has their eligibility suspended or revoked. Contractor personnel with an incident report(s) posted in DISS will be not be permitted to work under this contract until Personnel Security Management Office for Industry (PSMO-I) adjudicates the incident report. Interim security clearance requests are only accepted if they have been opened with

OPM in DISS. No exceptions to these rules will be allowed by TCCS/PR.

4..3.2.2. Contractor employee background investigations in DISS must reflect either an open, closed, or adjudicated status or a prior favorable adjudication for deferred reinvestigations that are out of scope. Existing eligibility remains valid until the individual is removed from continuous evaluation, no longer has any DOD affiliation, or has their eligibility suspended or revoked. Contractor personnel with an incident report(s) posted in DISS will be not be permitted to work under this contract until either the incident report is removed from DISS or approval from

USTRANSCOM is obtained for continuance of performance by the specific contractor employee. Interim security clearances are only accepted if DISS shows an open investigation. No exceptions to these rules will be allowed by

TCCS-PR.

mailto:transcom.scott.tccs.mbx.protection-services-center@mail.mil

4.3.3. CACs for contractor personnel will be approved in TASS with an expiration date for a period not to exceed three years. Once approved by the TA, the contractor employee may go to the nearest Real-Time Automated

Personnel Identification System (RAPIDS) / Defense Enrollment Eligibility Reporting System (DEERS) office for

CAC issuance.

4.3.4. Upon completion of this contract or upon termination of personnel, all contractor personnel who possess

CAC cards shall return these cards to the COR.

4.3.4.1. The CO may delay final payment under a contract if the contractor fails to comply with these requirements.

4.3.5. Contractor personnel shall be removed and barred from the worksite if the Government notifies the contractor that the employment or the continued employment of the individual is prejudicial to the interests or endangers the security of the United States of America to include but not limited to security deviations/incidents and credible derogatory information obtained on contractor personnel during the course of the contract period.

4.3.6. The Government may supplement the contractor’s work force if Tier 1 Investigations or Secret Security

Clearances are not received prior to the contract performance start date. The Government is not obligated to supplement to supplement the contractor’s workforce. The costs required to perform the services listed in the PWS shall be deducted from the contractor’s monthly payment if any delays in receipt of a favorable Tier 1 Investigation are due to the contractor’s late submission of requests or if an investigation reveals the contractor’s designated personnel are determined not eligible for clearance. Failure to provide sufficient personnel may also constitute default, which could permit the Government to default this contract for cause.

4.3.7. Tier 1 Investigations or Secret Security Clearances required because of contractor personnel turnover shall not constitute an excuse for nonperformance of this contract. The costs for Government performance while contractor personnel are awaiting clearances shall be deducted from the contractor’s monthly payment based on actual costs incurred.

4.3.8. Handling and Protection of Non-Public Information. In performance of this contract, the contractor may have access to DOD Transactional Information (DTI), which for the purposes of this section shall mean any information developed or received in the course of planning, ordering, shipping, tracking, and invoicing in support of the requirements of this contract. To adequately protect this DTI, contractor information systems (IS) involved in the performance of this contract shall comply with the security requirements in the current version of the National

Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, “Protecting Controlled

Unclassified Information (CUI) in Nonfederal Information Systems and Organizations. Compliance with NIST SP

800-171 measures is required at the prime contractor level and applies to subcontractors and other entities that the prime contractor engages with in order to meet the requirements of this contract.

4.3.8.1. Additionally, the contractor agrees to use such information only for the purposes of fulfilling the contracted requirements and to protect such information from unauthorized release or disclosure. Protection of the DTI does not abrogate any responsibilities of the contractor to comply with or implement additional cyber security requirements as part of generally accepted system security principles or as required by other categories of information that may be co-resident with the DTI on the contractor’s IS.

4.3.9. The contractor shall not divulge any financial, planning, programming, or budgeting information without the express consent of the Government as outlined in Operational Security (OPSEC) and Information Security regulations.

4.3.10. The contractor shall not transmit CUI or legacy For Official Use Only information on networks not approved for this information or on contractor networks.

4.3.11. The contractor shall ensure that personnel have the appropriate passes, badges, and identification to accomplish all services as specified in the PWS, to include but not limited to security badges/flight-line access badges.

4.3.12. Within 30 calendar days of their employment start date and annually thereafter, all contractor personnel shall complete Force Protection Training and Cyber Awareness Challenge Training, and provide the COR with the computer generated completion certificates. The website for these courses will be provided by the COR.

4.3.13. Contractor personnel shall protect their CAC login Personal Identification Number (PIN); and, not share either their PIN or access to their GATES account.

4.3.14. Contractor personnel shall comply with antiterrorism Force Protection conditions (FPCONs).

4.3.14.1. The contractor shall participate in Random Anti-Terrorism Measure (RAM) activities to the best of their ability. The contractor shall not add additional staff to perform RAMs. The Gateway Passenger Services mission performance requirements take precedence over RAM activities. In no case, shall contractor participation in RAMs result in contractor personnel performing security guard functions.

4.3.15. The contractor shall comply with the Security Agreement (DD Form 441) and the National Industrial

Security Program Operating Manual (DOD 5220.22-M) with all revisions to the manual, notice of which has been furnished to the contractor.

4.3.15.1. Subsequent to the date of this contract, if the security classification or security requirements under this contract are changed by the Government and if the changes cause an increase or decrease in security costs or otherwise affect any other term or condition of this contract, the contract shall be subject to an equitable adjustment as if the changes were directed under the Changes clause of this contract.

4.3.15.2. The contractor agrees to insert terms that conform substantially to the language of paragraphs 4.3.15. and

4.3.15.1., including this paragraph 4.6.15.2. but excluding any reference to the Changes clause of this contract, in all subcontracts under this contract that involve access to classified information.

4.3.16. The contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Continued Implementation of Homeland

Security Presidential Directive (HSPD) 12–Policy for a Common Identification Standard for Federal Employees and

Contractors; Office of Management and Budget (OMB) guidance M-11-11, Continued Implementation of Homeland

Security Presidential Directive (HSPD) 12–Policy for a Common Identification Standard for Federal Employees and

Contractors; and National Institute of Standards and Technology (NIST) Federal Information Processing Standards

Publication (NIST FIPS) Number 201.-2, Personal Identity Verification (PIV) of Federal Employees and

Contractors.

4.3.17. The contractor shall insert the language in paragraph 4.3.15 in all subcontracts when the sub-contractor is required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system.

4.3.18. Operationally Critical Support. The services designated under this contract are “operationally critical support” as defined in DFARS 252.204-7012 Safeguarding Covered Defense Information and Cyber Incident

Reporting.

4.3.19. Cyber Security Assessments and Mitigation Plans. The contractor shall provide a self-Assessment of its compliance with NIST SP 800-171 and present a Plan of Action that identifies any deviations, non-compliance, or proposed alternative means of compliance as well as plans for correcting non-compliant requirements to the contracting officer on (contracting officer insert compliance date from section 1.1.1) and then annually thereafter.

The Self-Assessment and Plan of Action shall address all of the requirements in NIST SP 800-171. The table in

Attachment 1 provides modified requirements of CUI/CDI specific controls from NIST SP 800-171 that will be used to evaluate compliance in a non-CUI/CDI environment. Additionally, at any time during the period of performance, when a contractor determines it is non-compliant with a NIST SP 800-171 requirement or an approved alternate means of compliance resulting in a High or Moderate Potential Impact as defined in NIST

FIPS PUB 199, Standards for Security Categorization of Federal Information and Information Systems, the contractor shall submit a Plan of Action within 15 days of the determination of non-compliance.

4.3.19.1. Plans of Action and any requests to vary from NIST SP 800-171 shall be submitted to the contracting officer for consideration and approval by USTRANSCOM. The contractor need not implement any security requirement determined by USTRANSCOM to be non-applicable or to have an equally effective alternative security measure implemented in its place. The Plan of Action shall follow the template provided in Attachment

2. Alternate formats for the Plan of Action may be proposed and must be approved by USTRANSCOM.

4.3.19.2. USTRANSCOM may conduct an on-site visit to a contractor's facility or request a third party assessment (U.S. Government agency or U.S. Government funded commercial entity) to review progress towards meeting their Plan of Action, evaluate any proposed variances to NIST SP 800-171 requirements, and to assess residual risk to the DTI resulting from the non-compliance. Date and time of on-site visits will be mutually agreed-upon by USTRANSCOM and the contractor in advance.

4.3.20. Cybersecurity Incident Reporting.

4.3.20.1. In addition to the DFARS 252.204-7012 reporting requirements for unclassified systems and DOD

Manual (DODM) 5220.22, National Industrial Security Program Operating Manual (NISPOM) for classified systems, reportable cyber-incidents include, but are not limited to, the following:

4.3.20.1.1. Unauthorized data exfiltration, manipulation or disclosure of any DOD information resident on or transiting the contractor's unclassified or classified information systems or networks.

4.3.20.1.2. Unauthorized access to the contractor’s unclassified or classified information system(s) or networks(s) on which DOD information is resident or transiting.

4.3.20.1.3. Cyber-incidents as listed in the MITRE ATT&CK Framework available at https://attack.mitre.org/, incorporated herein by reference, which affect network or information systems where DOD information is resident or transiting.

4.3.20.1.4. Notifications by a federal, state, or local law enforcement agency or cyber-center (i.e., National Cyber

Investigative Joint Task Force (NCIJTF), National Cybersecurity & Communications Integration Center (NCCIC)) of being a victim of a successful or unsuccessful cyber-event, anomaly, incident, insider threat, breach, intrusion, or exfiltration.

4.3.20.2. Vulnerabilities associated with the incident will be classified per the current version of USTRANSCOM

Instruction 31-02, Security Classification Guide If the cyber-incident affects a classified system,.

4.3.21. Cybersecurity Incident Reporting Timelines. In addition to providing the notification required by DFARS

252.204-7012, the contractor is required to notify USTRANSCOM as soon as practicable, but no later than 24 hours after discovering a reportable cyber-incident. The reporting timeline begins when the incident is discovered or reported to the company, its employees, contractors, or cybersecurity firm responsible for providing cybersecurity and response for the company. The contractor shall contact the USTRANSCOM Cyber Operations Center (CyOC) via phone at 618-220-4222. If the contractor does not immediately reach the CyOC via phone, the contractor shall send an email notification to transcom.scott.tcj6.mbx.cyoc@mail.mil.

4.3.22. Mandatory Reporting Data.

https://attack.mitre.org/ mailto:transcom.scott.tcj6.mbx.cyoc@mail.mil

4.3.22.1. The contractor shall work with the USTRANSCOM CyOC through resolution of the incident. Within 24 hours of becoming aware of a reportable cyber-incident, the contractor shall provide an initial notification of the incident, even if some details are not yet available, which includes, but is not limited to, the following information:

Company Name

Who will be the POC with contact information

Contracting Officer POC (name, telephone, email)

Overall Assessment –Description of incident, data at risk, mitigations applied

Indicators of compromise

Vector of attack (if known)

Estimated time of attack (if known)

4.3.22.2. The contractor shall provide a follow-on cyber-incident report to the USTRANSCOM CyOC within 72 hours of becoming aware of a reportable cyber-incident, which includes, but is not limited to, the following information:

(a) Contractor unique Commercial and Government Entity (CAGE) code

(b) Contract numbers affected

(c) Facility CAGE code where the incident occurred if different than the prime contractor location

(d) POC if different than the POC recorded in the System for Award Management (name, address, position, telephone, email)

(e) Contracting Officer POC (name, telephone, email)

(f) Contract clearance level

(g) DOD programs, platforms, systems, or information involved

(h) Location(s) of compromise

(i) Date incident discovered

(j) Type of compromise (e.g., unauthorized access, inadvertent release, other)

(k) Description of technical information compromised

(l) Any additional information relevant to the information compromise

4.3.23. Incident Reporting Coordination.

4.3.23.1. In the event of a cyber-incident, USTRANSCOM may conduct an on-site review of network or information systems where DOD information is resident on or transiting to assist the contractor in evaluating the extent of the incident and to share information in an effort to minimize the impact to both parties. Date and time of on-site visits will be mutually agreed upon by USTRANSCOM and the contractor in advance.

4.3.23.2. The contractor agrees to allow follow-on actions by the Government (e.g., USTRANSCOM, Federal

Bureau of Investigation, Department of Homeland Security, DC3, etc.) to further characterize and evaluate the suspect activity. The contractor acknowledges that damage assessments might be necessary to ascertain an incident methodology and identify systems compromised as a result of the incident. Once an incident is identified, the contractor agrees to take all reasonable and appropriate steps to preserve any and all evidence, information, data, logs, electronic files and similar type information (reference NIST Special Publication 800-61: Computer Security

Incident Handling Guide, (current version)) related to the incident for subsequent forensic analysis so that an accurate and complete damage assessment can be accomplished by the Government.

4.3.23.3. The contractor is not required to maintain an organic forensic capability, but must ensure data is preserved

(e.g., remove an affected system, while still powered on, from the network) and all actions documented until forensic analysis can be performed by the Government or, if the Government is unable to conduct the forensic analysis, a mutually agreed upon third party (e.g., Federally Funded Research and Development Center (FFRDC), commercial security contractor, etc.). Any follow-on actions shall be coordinated with the contractor via the

Contracting Officer.

4.3.23.4. The contractor agrees to indemnify and hold the government harmless for following any recommendations to remedy or mitigate the cyber-incident following the actions under 1.5.1. and 1.5.2.

4.3.24. Confidentiality and Non-Attribution Statement. The Government may use and disclose reported information as authorized by law and will only provide attribution information on a need-to-know basis to authorized persons for cybersecurity and related purposes (e.g., in support of forensic analysis, incident response, compromise or damage assessments, law enforcement, counter intelligence, threat reporting, and trend analysis).

The Government may share threat information with other USTRANSCOM industry partners without attributing or identifying the affected contractor.

4.4. Training. The contractor shall be responsible for all contractor personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract; and, pay all costs incurred for training required by this PWS for the duration of the contract.

4.4.1. Contractor personnel shall be knowledgeable of hazardous materials, dangerous goods, and prohibitive items, which are acceptable/unacceptable to be carried by passengers for personal use, as carry-on baggage, and in checked baggage as specified in AFI 24-605 V2, Section 2A, paragraph 2.58.

4.4.2. Contractor shall meet requirements of Title 49 Code of Federal Regulations Part 175, Subpart A, Section

175.25.

4.4.3. Contractor personnel shall complete SEA-TAC Airport training required to utilize the public address systems and airport monitors/flight information display system.

4.5. Quality Programs. The contractor shall utilize his or her commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

4.5.1. When the contractor is augmented with military personnel, both parties will be working simultaneously toward the same performance objectives. When defects are noted, the cause will be evaluated. Only defects solely the responsibility of contractor personnel will be documented as deficient contractor performance. The contractor shall not be held accountable for any defect if the responsibility cannot be determined to have been caused by contractor personnel.

4.6. Safety. The contractor shall comply with the latest applicable state and federal, policies, regulations, instructions, management plans, and requirements, regarding occupational safety and health. The contractor shall:

4.6.1. Ensure work performed does not expose personnel or property to unnecessary hazards, risk of injury, or damage. The Government safety program manager may conduct periodic and no-notice visits to the contractor work site. Anyone may cease operations immediately if an unsafe act is observed, a dangerous situation is believed to exist, or established policies, regulations, management plans, and requirements are not being met.

4.6.1.1. Report hazards which cannot be eliminated immediately to the COR.

4.6.2. In the event of an incident/accident involving facilities, property, equipment, or contractor personnel, notify the COR telephonically within 30 minutes and provide them a synopsis of the incident.

4.6.2.1. Deliver a written incident/accident report to…