FY12 Atch1.pdf

SOLICITATION NO: HTC711-11-R-C002

CONTRACT NO:

Attachment 1 1 July 2011

PERFORMANCE WORK STATEMENT FOR

AIRLIFT SERVICES

IN SUPPORT OF THE

DEPARTMENT OF DEFENSE

AND THE CIVIL RESERVE AIR FLEET

INDEX REFERENCE

SECTION 1 – DESCRIPTION OF SERVICES

1.0 DESCRIPTION OF SERVICES

1.1 PASSENGER SERVICES – INTERNATIONAL/DOMESTIC

1.1.1 Contractor Representative

1.1.2 Required Information

1.1.3 In-Flight Passenger Services

1.1.4 Meal Service

1.1.5 Passenger Care During Delays

1.1.6 Passenger Care During Diversions

1.1.7 Off-Loading Passengers Short of Manifested Destination

1.2 BAGGAGE SERVICES – INTERNATIONAL/DOMESTIC

1.2.1 Baggage Liability

1.2.2. Pets

1.2.3. Service Animals

1.2.4 Animals Other Than Pets

1.2.5 Military Working Dogs

1.2.6 Noncombatant Evacuation Operation (NEO) Missions

1.2.7 Baggage Off-Load Times

1.3 CATEGORY B (CAT B) CARGO SERVICE – INTERNATIONAL

1.3.1 Packaging and Marking of Cargo

1.3.2 Unauthorized Restrictions

1.3.3 Cargo Missions On-Loading

1.3.4 Weight and Balance

1.3.5 Aircraft Loading

1.3.6 Blue Bark

1.3.7 Fuel On-Load

1.3.8 Mechanized Loading

1.3.9 Hand Loading

1.3.10 Contractor Representative

1.3.11 Cargo Delayed Enroute

1.3.12 Special Cargo (Signature Service)

1.3.13 Transporting Hazardous Cargo

1.3.14 Aircraft Lighting

1.3.15 Seats for Government Sponsored Personnel on Cargo Aircraft

1.3.16 Outsized Cargo (Maximum Payload: 120 S/Tons)

1.3.17 Restricted Airfields

1.3.18 Hand Signals

1.4 MIXED PASSENGER AND CARGO AIRCRAFT – INTERNATIONAL

1.4.1 Type of Aircraft

1.4.2 Barrier Nets

1.4.3 Modifying the Class B Cargo Compartment

1.5 AEROMEDICAL SERVICES – INTERNATIONAL

1.5.1 Aeromedical Testing and Training

1.5.2 Aeromedical Data

1.6 DOMESTIC CRAF SERVICES

1.6.1. On-Loading and Off-Loading Of Aircraft

1.6.2. Arrival Notification

SECTION 2 – SERVICE DELIVERY SUMMARY (SDS)

2.0 SDS – Discrepancies

2.1 SDS – Reliability

2.2 SDS – CRAF Activation

2.3 TABLE 1 Passenger Discrepancies

2.4 TABLE 2 Cargo Discrepancies

2.5 TABLE 3 General Operations

2.6 NOTES - INTERNATIONAL

2.6.1 Schedule Reliability for Whole Plane Charter Missions

2.6.2 Discrepancy Performance Rate

2.6.3 Inspection Procedures

2.7 NOTES – DOMESTIC

2.7.1 Schedule Reliability

2.7.2 Discrepancy Performance Rate

SECTION 3 – GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.0 GENERAL INFORMATION

3.1 GOVERNMENT FURNISHED SERVICES AND EQUIPMENT

3.1.1 Transient Alert and Ramp Services

3.1.2 Terminal and Traffic Services

3.1.3 Environmental Support

3.1.4 Emergency Health Service Facilities

3.1.5 Level I Antiterrorism Training

3.2 SPECIAL HANDLING EQUIPMENT

3.3 PASSENGER MANIFESTING

3.4 PETROLEUM PRODUCTS

3.4.1 Contractor Authorization to Purchase Ground Petroleum Products

3.5 CONCURRENT SERVICING

3.5.1 Final Approval

3.5.2 Concurrent Servicing Supervisor (CSS)

3.5.3 Supervisory Contractor Representative (SCR)

3.5.4 Authorized Vehicles

3.5.5 Auxiliary Power Unit (APU)

3.5.6 Flight Crew Briefing

3.5.7 Inertial Navigation System (INS)

3.5.8 Radios and Radar Systems

3.5.9 Electrical Systems

3.5.10 CSS Concurrence

3.5.11 Wing and Fuel Vents

3.5.12 Copy of Contractor’s Aircraft Refueling Procedures

3.6 BILLETING AND MEALS

3.6.1 Billeting and Meals for Contractor Employees

3.7 AEROSPACE GROUND EQUIPMENT (AGE)

3.8 CONTRACTOR USE OF MILITARY COMMUNICATIONS FACILITIES

3.9 CONTRACTOR STORAGE AT MILITARY INSTALLATIONS

3.10 WARSAW CONVENTION

3.11 PORTABLE OXYGEN BOTTLES (FOR AEROMEDICAL EVACUATION (AE) ONLY)

3.12 SECURE COMMUNICATIONS EQUIPMENT

3.13 WEATHER FORECASTING (Domestic)

3.14 ENROUTE FLIGHT PLANNING ASSISTANCE (Domestic)

SECTION 4 – GENERAL INFORMATION - INTERNATIONAL

4.0 GENERAL OPERATIONS

4.0.1 MOBREP/TAG

4.1 Control of Aircraft

4.1.1 Examples of Failure to Maintain Control

4.2 SECURITY

4.2.1 Regular and Frequent Entry Into Restricted Areas

4.2.2 Facility Security Clearance

4.2.3 Personnel Security Clearance

4.2.4 Operations Security (OPSEC)

4.2.5 Contractor Company Personnel and Company Facility Security Office (FSO)

4.2.6 Authentication Materials

4.2.7 Aircraft Physical Security

4.2.8 Classified Correspondence

4.3 PASSPORTS

4.3.1 Emergency Exception

4.4 COMMUNICATIONS

4.4.1 Messages

4.4.2 Standard Communications

4.4.3 Communications Procedures

4.4.4 Establishing Communications with Destination Station

4.4.5 Establishing Communications with Transit Stations

4.4.6 Point-to-Point Communications

4.4.7 618 TACC Operations Centers

4.4.8 Deviation from Mission Schedule

4.4.9 Early Departure and Early Arrival

4.4.10 Human Remains

4.4.11 Passenger Mission Arrivals at U.S. Commercial Airports

4.5 NAVIGATION ROUTE KITS

4.5.1 Number of Kits Required

4.5.2 Storage and Maintenance

4.5.3 Replacement Charts and Flight Information Packets (FLIPs)

4.6 CREW DUTY DAY REQUIREMENTS

4.6.1 Scheduling Limits

4.6.2 Execution Limits

4.6.3 Crew Rest

4.6.4 Deadhead Transportation

4.7 FLYING IN CONTROLLED AIRSPACE

4.8 ROUTE SUPPORT

4.8.1 Intracompany Route Support

4.8.2 Intercompany Route Support

4.8.3 Revenue Route Support (Organic)

4.8.4 Priorities

4.9 SCHEDULED TRAFFIC AND OPERATIONAL STOPS

4.10 REDUCTION OF ACL AND DEFICIT TRAFFIC

4.10.1 Excess ACL

4.10.2 ACO Approved Substitution of Larger Aircraft Type

4.10.3 Excess Weight Capacity

4.11 MAINTENANCE

4.11.1 Scheduled Maintenance

4.11.2 Enroute Turnaround Maintenance Checks and Servicing

4.12 SAFETY BARRIERS

4.13 PETROLEUM SUPPORT

4.13.1 POL for One-Way Trips

4.13.2 POL for One-Way or Round Trips

4.13.3 POL Products at Military Bases

4.14 UNUSUAL WEATHER CONDITIONS

4.14.1 Weather Diversions

4.15 AUTHORITY TO LEAVE UNSAFE AIRCRAFT

4.15.1 Determinations to Leave Unsafe Aircraft

4.16 CLEARANCES

4.16.1 Landing Rights

4.16.2 Diplomatic Clearances

4.16.3 Air Route Traffic Control Clearance of Aircraft

4.16.4 CRAF Alternate Landing Permit

4.17 ALTERNATE AIRPORTS

4.18 AUTHORIZED TRANSPORT OF GOVERNMENT PERSONNEL ON FERRY SEGMENTS

4.19 GENERAL AIRFIELD INFORMATION

4.19.1 Certification Airfields

4.19 2 Airfield Approach Data

4.20 EXTENDED PARKING

4.20.1 Criteria for Consideration of Requests for Extended Parking

4.20.2 Procedures for Requesting Extended Parking

4.21 MISSION POSITIONING – PEACETIME

4.21.1 Ground Times at Enroute Stations

4.21.2 Ground Times at Turnaround Stations

4.21.3 Off-Load Times at Destination (Terminating) Stations

4.22 SECURE LAUNCH

4.23 POSITIVE LAUNCH

4.24 GROUND CHEMICAL WARFARE DEFENSE ENSEMBLE (GCWDE)

4.24.1 GCWDE Training

4.24.2 GCWDE Associated Personnel

4.25 TECHNICAL ASSISTANCE IN SUPPORT OF THE CRAF

SECTION 5 – GENERAL INFORMATION - DOMESTIC

5.0. GENERAL OPERATIONS

5.0.1. MOBREP/TAG

5.1. CONTROL OF AIRCRAFT

5.1.1. Examples of Failure to Maintain Control

5.2. SECURITY

5.2.1. Regular and Frequent Entry into Restricted Areas

5.2.2. Facility Security Clearance

5.2.3. Personnel Security Clearance

5.2.4. Operations Security (OPSEC)

5.2.5. Contractor Company Personnel and Company Facility Security Office (FSO)

5.2.6. Authentication Materials

5.2.7. Aircraft Physical Security

5.2.8. Classified Correspondence

5.3. TECHNICAL ASSISTANCE IN SUPPORT OF THE CRAF

5.4. GENERAL OPERATIONAL REQUIREMENTS

5.4.1. Transport Requirement

5.4.2. Transportation Control and Movement Document (TCMD)

5.4.3. Aircraft Capability

5.4.4. Transporting Hazardous Material

5.4.5. On-Loading and Off-Loading of Aircraft

5.4.6. Weight for Passengers and Cargo

5.4.7. Arrival Notification

5.5. NAVIGATION ROUTE KITS

5.5.1. Number of Kits Required

5.5.2. Storage and Maintenance

5.5.3. Replacement Charts and Flight Information Packets (FLIPs)

5.6. MAINTENANCE

5.6.1. Scheduled Maintenance at Military Installations

5.6.2. Maintenance Checks

5.7. DIVERTED AND REROUTED FLIGHTS

5.7.1. Diversions

5.7.2. Reroute

5.7.3. Diverted or Rerouted Airlift

5.8. ROUTE SUPPORT

5.8.1. Route Support Items and Personnel

5.8.2. Transport of Contractor Route Support Items

5.9. 618 TANKER AILRLIFT CONTROL CENTER (TACC), SCOTT AFB IL

5.10. MISSIONS

5.11. UNLAWFUL SEIZURE

5.12. AIR ROUTE TRAFFIC CONTROL CLEARANCE OF AIRCRAFT

5.12.1. FAA or International Civil Aviation Organization (ICAO) Clearance

5.12.2. Civil Aircraft Landing Permit

5.12.3. Unauthorized Landing at AF Installations

5.13. SCHEDULE AND PASSENGER CHANGES

5.14. DELAYS/DIVERSIONS

5.14.1. Delay or Deviation of Itinerary or Schedule

APPENDIX 1 – DEFINITIONS AND ACRONYMS

APPENDIX 2 – REFERENCED PUBLICATIONS AND FORMS

APPENDIX 3 – REQUIRED REPORTS

1.0 GENERAL

2.0 LIST OF AIRCRAFT

2.1 ALL OPERATIONS

3.0 NOTICE OF ACCIDENTS – DOD MISSIONS

3.1 Aviation Disaster Family Assistance Act (ADFAA) Implementation

4.0 NOTICE OF ACCIDENTS – ALL CARRIER OPERATIONS

5.0 AIRCRAFT MEDICAL INCIDENTS

6.0 DOD CASUALTIES

7.0 MILEAGE REPORT PROCEDURES (INTERNATIONAL)

7.1 Report Submission

7.2 Instructions

8.0 CONTRACTOR’S AIRCRAFT STATUS REPORT

9.0 HAZARD REPORTING

10.0 SPOTLIGHTING AND HOSTILE EVENTS REPORTS (INTERNATIONAL)

11.0 CIVIL AIRCRAFT LANDING PERMIT

12.0 PASSENGER CARE CONTINGENCY PLAN

13.0 FUEL ADJUSTMENT PROCEDURES (INTERNATIONAL)

13.1 Report Submission

13.2 Instructions

14.0 ACCOUNTABILITY OF GOVERNMENT FURNISHED EQUIPMENT

14.1 COMSEC Material Report (SF153)

14.2 Government Furnished Equipment (CRAF Office Form 1297)

15.0 TEAM COMMISSIONS REPORT

SAMPLE REPORTS

APPENDIX 3A LIST OF AIRCRAFT

APPENDIX 3A-1 LIST OF AIRCRAFT SUPPORTING USE OF ANOTHER CARRIER’S MVPS

APPENDIX 3B MONTHLY FUEL REPORT SUMMARY

APPENDIX 3B-1 ONE-WAY MILEAGE REPORT

APPENDIX 3B-2 ROUND-TRIP MILEAGE REPORT

APPENDIX 3C INTERCOMPANY ROUTE SUPPORT REQUEST AND AUTHORIZATION

APPENDIX 3D REVENUE ROUTE SUPPORT AND AUTHORIZATION

APPENDIX 3E SF 153 COMSEC MATERIAL REPORT

APPENDIX 3F CRAF OFFICE FORM 1297 GOVERNMENT FURNISHED EQUIPMENT

APPENDIX 3G SPOTLIGHTING AND HOSTILE EVENT REPORT

APPENDIX 3H TEAM COMMISSIONS REPORT

APPENDIX 4 – AIRCRAFT CLEARANCE GUIDANCE

1.0 DIRECTIVES

2.0 GENERAL

3.0 CLEARANCES FOR CERTAIN TYPES OF CARGO

4.0 CONTRACTOR RESPONSIBILITY

5.0 CLEARANCES OBTAINED THROUGH U.S. DIPLOMATIC CHANNELS

5.1 Type of Clearances

5.2 AMC Acquired Clearances

6.0 CIRCUMNAVIGATING

7.0 CALL SIGN USE

7.1 DOD-Unique Call Sign

7.2 Use of DOD-Unique Call Signs

8.0 CLEARANCE PROBLEMS

9.0 AMC’s AUTOMATIC E-MAIL

10.0 CONTACT INFORMATION

APPENDIX 5 – CIVIL RESERVE AIR FLEET (CRAF) ACTIVATION

1.0 DESCRIPTION OF SERVICES

2.0 GOVERNING DOCUMENT

2.1 Aircraft Operations

2.2 Aircraft Maintenance

2.3 Authority To Activate

2.4 Incremental Activation And Deactivation

2.5 Aircraft Call Up And Release

2.6 Contractor Duties

2.7 Minimum Utilization Of International (Long-Range Section) Segment

2.8 Aircraft Substitution

2.9 Volunteer Contractors

2.10 Response Time

2.11 Commercial Pallets

3.0 CRAF ACTIVATION PLANNING

3.1 Self-Support

3.2 Command And Control (C2) Agency

3.3 Personnel

3.4 Loading Supervisors

3.5 Crew Composition

3.5.1 International

3.5.2 Domestic

3.6 Civil Airlift Support Element (CASE)

3.7 Logistic Support Planning

3.8 POL Facilities And Resupply Capability

4.0 CRAF ACTIVATION NOTIFICATION AND CONTRACTOR ACTIONS

4.1 CRAF Activation Warning Message

4.1.1 Stage I, II and III Activation Warning Message

4.2 Stage I, II, and III Activation Message

5.0 NAVIGATION ROUTE KITS

5.1 Enroute Command Communication Procedures

5.2 Route Support

5.2.1 Route (Ground) Support Traffic

5.2.2 Early Departure (Domestic Only)

5.3 Deficiencies In Support

5.4 Material Handling Equipment (MHE) During Activation

5.4.1 Contractor-Provided MHE

5.4.2 Contractor-Positioning of MHE

5.4.3 Government-Positioning of MHE

5.4.4 Payment for MHE

5.5 Regroup Operations

5.5.1 Preservation of Airlift Resources

5.5.2 Aircraft in Flight

5.5.3 North American Aerospace Defense (NORAD)

5.5.4 Dispersed Aircraft

5.6 Traffic and Terminal Services

5.7 Communications Networks

5.7.1 Global High Frequency (HF) System

5.7.2 Aircraft Communications

6.0. AEROMEDICAL EVACUATION (AE)

6.1 P-31/P-32 Power Panel Modifications

6.2 Required Performance

6.3 Installation and Removal of CRAF Aeromedical Evacuation Ship Set (AESS)

6.3.1 Positioning and Depositioning

6.4 FAA Approved Training Program

6.5 Contractor-Provided Services

6.6 Hazardous Cargo

6.7 Certified Medical Equipment

6.8 Execution of Flight

6.8.1 Refueling and Liquid Oxygen (LOX)

6.8.2 Information Execution

6.8.3 Flight Attendant Duties

6.8.4 Aeromedical Evacuation Crew Member (AECM) Requirements

6.8.5 Medical Restrictions

6.8.6 Medical Emergencies

6.8.7 Medical Attention During Takeoff

6.9 Aircraft Identification

6.10 Configuration Control

6.10.1 Drawing Submission

6.10.2 Aircraft Configuration and Substitution

7.0 CONTRACTOR ENROUTE SUPPORT

7.1 Contract Provisions for Contractor Enroute Support

7.1.1 Contractor Enroute Support Services

7.2 GCWDE Management

7.3 Limiting Factors

7.4 Billing Information

7.4.1 Period of Obligation and Limits of Payments for Services

7.4.2 Charges to the Contractor Enroute Support Station

7.4.3 Charges to the Government

Page 1 of 52 Attachment 1

PERFORMANCE WORK STATEMENT

FOR

AIRLIFT SERVICES

IN SUPPORT OF THE

DEPARTMENT OF DEFENSE

AND THE

CIVIL RESERVE AIR FLEET

SECTION 1

DESCRIPTION OF SERVICES

1.0. DESCRIPTION OF SERVICES: In support of the National Defense Authorization Act and to provide for a future viable CRAF program, this contract will provide additional incentives to airlines performing missions with modern, fuel efficient and reliable aircraft. As such, the contractor (or in the case of a contractor Team Arrangement (TA), the entity of the contractor TA operating the aircraft) shall provide all personnel, training, supervision, fully operational equipment, facilities, supplies and any items and services necessary to perform international long-range and short-range airlift services during peacetime and both international and domestic airlift services during Civil Reserve Air Fleet (CRAF) activation in support of the Department of Defense (DOD), unless otherwise specified in this Performance Work Statement (PWS) as Government-furnished materials or services. The Government shall be given full use of the entire aircraft, unless otherwise stated. All aircraft utilized shall be licensed, operated and maintained in accordance with all applicable rules and regulations of the Federal Aviation Administration (FAA) and Department of Transportation (DOT). In addition, all applicable rules and regulations of the United States Department of Agriculture (USDA), as well as requirements of the International Air Transport Association (IATA), shall apply. The aircraft will not be considered public aircraft while performing missions under this contract.

Services under this contract shall include passenger, cargo and aeromedical transportation.

1.0.1. CRAF PROGRAM. The CRAF Program is a national plan, based on the Defense Production Act of 1950 and Executive Order 12656, to utilize aircraft resources of U.S. air carriers, when needed to support DOD airlift requirements in an airlift emergency or national emergency. The CRAF is composed of U.S. registered aircraft owned or controlled by U.S. "air carriers" specifically allocated (by FAA registration number) for this purpose by the DOT. As used in this contract, CRAF aircraft are those allocated aircraft, which the carrier owning or otherwise controlling them, has contractually committed to the DOD, under stated conditions, to meet varying emergency needs for civil airlift augmentation of the military airlift capability. The contractual commitment of the aircraft includes the supporting resources required to provide the contract airlift. In return for a commitment to the CRAF program, airlines are afforded access to day-to-day business under this and/or other various DOD contracts.

1.0.2. CRAF ACTIVATION. The activation of CRAF is accomplished and managed as described in Appendix 5.

The Contractor grants the Government the unilateral right to require the airlift service to be performed hereunder up to and including the full capacity of all aircraft listed in Appendix 3A.

1.0.2.1. STAGE I – COMMITTED EXPANSION. Stage I may be activated for a minor regional contingency or other situation when AMC organic airlift resources cannot meet both deployment and other airlift requirements simultaneously. The Commander, USTRANSCOM may activate this Stage upon approval of the Secretary of Defense (SECDEF).

1.0.2.2. STAGE II – DEFENSE AIRLIFT EMERGENCY. This is CRAF capability made available during a major theater war involving U.S. Military Forces, in case of national emergency or other domestic instances when called upon and approved by the appropriate levels of government, or when organic aircraft alone cannot provide the airlift needed for DOD operations. The Commander, USTRANSCOM may activate this Stage upon approval of

SECDEF.

1.0.2.3. STAGE III – NATIONAL EMERGENCY. Stage III is activated for multiple major theater wars or other emergencies requiring mobilization of all DOD resources, including the total CRAF airlift capability, for worldwide emergency operations involving U.S. military forces, or national emergency or other domestic instances when called upon and approved by the appropriate levels of government.

Page 2 of 52 Attachment 1

1.1. PASSENGER SERVICES – INTERNATIONAL/DOMESTIC: Passenger services shall include passenger processing and boarding (when required), care of passengers in-flight, during flight delays and diversions, and post flight passenger care. Passenger service shall not be less than that provided in commercial charter service, commensurate with customs, practices and standard procedures of particular airports and countries and this PWS.

1.1.1. CONTRACTOR REPRESENTATIVE: A contractor representative shall be available, in person or via telephone, at all originating, enroute, turnaround, and terminating points, at least three hours in advance of all scheduled trip departures or actual arrivals (whichever is earlier). This representative shall be responsible for providing necessary information and coordinating with Government personnel, and shall have the authority to react to and effect necessary changes.

1.1.1.2. PASSENGERS BOARDING AT MILITARY LOCATIONS: Prior to boarding, the aircraft captain, lead flight attendant, or some other responsible contractor representative, shall meet with the designated troop commander to ensure there is mutual understanding of roles and responsibilities, and that all prohibited items to include knives, bayonets and hazardous materials or other prohibited items are not boarded in the passenger cabin.

The troop commander acts as the primary responsible authority for all passengers on the flight and acts as a single POC liaison with the senior flight attendant.

1.1.1.3. OXYGEN (O2) CONCENTRATORS ABOARD DOD OWNED/CONTROLLED AIRCRAFT:

Passengers on DOD owned/controlled aircraft (military and commercial contract) needing supplemental oxygen may travel with and use portable O2 if the traveler has a letter from their physician identifying need and flow rate of O2 concentrator, a copy of manufacturer's FAA approval allowing use (these can normally be found via manufacturer's website) and enough lithium ion (rechargeable) batteries to operate for length of flight (most air carriers do not have plug in capability to operate concentrator or recharge batteries). Lithium ion batteries used in O2 concentrators are small and not regulated by AFMAN 24-204 or 49CFR as a hazardous material requiring certification. There is no limit as to the number of lithium ion spare batteries permitted in carry-on baggage. Each battery not in original manufacturer's packaging must be protected from accidently short circuit (e.g., placed individually in a plastic zip bag). However, no spare batteries for O2 concentrators may be placed in checked baggage even in manufacturer's packaging or a plastic bag.

1.1.2. REQUIRED INFORMATION: The contractor shall provide the following minimum information to the Government no later than 24 hours prior to departure time: type aircraft; tail number; Allowable Cabin Load (ACL) in passenger seats and pounds for all scheduled segments; cube allowable in the belly compartments; and belly weight by compartment. The contractor’s representative shall sign the local station load planning form to indicate receipt of actual load breakdown.

1.1.2.1. SEAT MAPS: Contractor shall furnish seat maps conforming to the configuration of its aircraft, to the Transportation Reference Data Management (TRDM) program office (email: amca6.a6ii.tmds@scott.af.mil), at least 30 days prior to the start of a channel mission or seven days after contract award, whichever is earlier. Seat maps must clearly identify the location of all emergency exits and indicate seat pitch between rows. Where required seat spacing results in less rows of seats than are indicated in the aircraft’s overhead numbering system, the excess row numbers and seats should be blanked out to minimize confusion.

1.1.2.2. SEAT BLOCKING: The Government may utilize up to the maximum standard ACL for passengers and their allowable baggage. The contractor shall not be allowed to block off any area of the aircraft for nonuse or load route support crew or equipment over the maximum standard ACL unless a waiver is received from the Administrative Contracting Officer (ACO) in advance. However, on all long-range international flights, contractors are authorized to block up to three seats for flight attendant crew rest. These seats shall be designated and approved prior to the start of a mission and shall be easily identified as “USTRANSCOM Approved Crew Rest Seats”.

Unless otherwise pre-approved by the ACO, these seats may only be used for flight attendant rest during mission operation and not for movement of pilots, mechanics or other route support.

1.1.2. 3. PASSENGER MANIFESTING: For all passenger missions, except as provided for below in paragraph 1.1.2.3.1., the Government will perform passenger manifesting and check-in up to the point where baggage is placed on conveyor belt. At all Gateway locations, once baggage is rotated from sight, it becomes the responsibility of the carrier/ground handlers. At all military locations, the Government retains responsibility for baggage until it is

Page 3 of 52 Attachment 1 loaded on the aircraft. In the event of an accident, refer to Appendix 3, page 3-1, paragraph 3.1., Aviation Disaster Family Assistance Act (ADFAA) Implementation, for additional requirements.

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION

LOCATIONS: On occasion, USTRANSCOM may have requirements where passengers are aggregated at commercial airports where there is no AMC contracted services in place. The carrier may be asked to subcontract the these services, which shall include but not be limited to preprocessing and manifesting, passenger processing and check-in and customs arrival procedures. Exact requirements for each movement will be provided to the carrier and a cost agreed upon and added to the delivery order as a miscellaneous item at the time of award.

1.1.2.3.2. CHECK-IN COUNTERS (LEASED) AT SEATTLE-TACOMA IAP: The contractor shall provide eight common-use check-in counters from the Port of Seattle for AMC use seven hours prior to aircraft departure.

The contractor shall coordinate with the AMC Gateway Station Manager to ensure leased counters are identified and made available at that time. In the event of a delay and extended time is needed for usage of check-in counters, the AMC Gateway Station Manager will immediately notify the carrier representative who in-turn shall notify the Port of Seattle Airline Scheduling Coordinator. The Airline Scheduling Coordinator will determine the number of available counters, based on schedule use by other carriers.

-- Six co-located check-in counters must have baggage weight scales with immediate access to the baggage conveyor.

-- Additional two counters shall be near the check-in counters, but sufficiently separated to prevent congestion and interference with other passenger check-in process.

1.1.2.4. TRANSPORTING ADDITIONAL ITEMS: The Government may require the contractor to transport courier material, mail, additional baggage in any amount not in excess of 245 pounds multiplied by the difference between the number of passengers carried and the Guaranteed ACL (GACL). Mail and cargo required to be transported will be of such weight and configuration as to fit readily in otherwise unused space within the cargo or baggage compartment of the aircraft (or both), without interference with baggage stowage.

1.1.2.5. ACCEPTANCE OF UNACCOMPANIED CHILDREN: Unaccompanied minors not less than 10 and up to 17 years of age shall be accepted for boarding. During flight, care of unaccompanied children is the contractor's responsibility.

1.1.2.6. ESCORTS AND BAGGAGE ACCOMPANYING BLUE BARK: The originating station Contracting Officer’s Representative (COR) will notify the local contractor representative of the names of the BLUE BARK passengers on board.

1.1.2.7. PLANNING WEIGHTS: When available, the contractor shall use DOD provided weights for planning purposes. In the absence of DOD provided planning weights into the CENTCOM AOR, the contractor shall use 320 pounds (190 pounds per passenger plus 130 pounds baggage). All other routes shall use 245 pounds (175 pounds per passenger plus 70 pounds baggage) as the planning weight.

1.1.2.8. WEIGHT COMPUTATIONS:

1.1.2.8.1. LOCATIONS WITH CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are available, the Government will provide the contractor with actual body weights on the passenger manifest which will include the passengers weight and their carry-on baggage weight.

1.1.2.8.2. LOCATIONS WITHOUT CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the following additives to determine the total weight of each individual: Boots: 5 pounds; Helmet: 5 pounds; Uniform: 5 pounds; Web Gear: 12 pounds; Weapon: 10 pounds; Hand Carried Baggage: 20 pounds (unless determined, through interrogation, that the carry-on exceeds 20 pounds, then an upward adjustment must be made to accommodate the extra weight.) Contractors should use FAA

Page 4 of 52 Attachment 1

Principal Operating Inspector approved guidance for hand-carried baggage and personal items. All items transported in the cargo compartment of a Contractor aircraft shall be weighed.

1.1.2.8.3. MIXED LOADS OF MILITARY MEMBERS: For mixed loads of military members and their dependents (such as channel missions), if currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the weight of carry-on baggage and personal items. For military members, the additives listed in paragraph 1.1.2.8.2.

above will be included.

1.1.2.8.4. ACTUAL WEIGHTS: The Government will weigh all items transported in the cargo compartment of a commercial aircraft in accordance with the Defense Transportation Regulation (DTR), Part III, Chapter 303, paragraph D.2.d.(5); actual weight will be provided to the contractor. To ensure actual weight data is useable for proper load planning, advance communication between the TO/mobility/unit representative and air carrier must take place in sufficient time to prevent any loading delays prior to going operational.

1.1.2.8.5. NON-APPLICABILITY: The above weight computation provisions do not apply at commercial Non- Gateway/Non-Channel Extension locations or at Channel Extension locations. At these locations, the contractor is responsible for obtaining actual weights of passengers and all baggage IAW PWS paragraph 1.1.2.3.1.

PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION LOCATIONS

1.1.3. IN-FLIGHT PASSENGER SERVICES: The contractor shall provide in-flight passenger services equal to that provided commercial charter passengers on international commercial flights, unless otherwise specified in this

PWS.

1.1.3.1. FLIGHT COMFORT NEEDS: Additionally, the following flight comfort needs shall be provided:

1.1.3.1.1. PILLOWS AND BLANKETS: The contractor shall provide commercially cleaned blankets at the origination and turnaround stations. Pillows shall be replaced with adequate frequency to ensure they are in a clean and serviceable condition.

1.1.3.1.2. TOWEL SERVICE: On flight segments over 4 hours, the contractor shall provide a moist, heated, cloth towel immediately prior to each hot meal and one hour before landing.

1.1.3.1.3. IN-FLIGHT MOVIES AND STEREO (INTERNATIONAL): The contractor shall provide complimentary headsets for video and audio entertainment. All aircraft performing Patriot Express missions must be equipped with an operable audio/video system.

1.1.3.1.4. ARRIVAL ORIENTATION VIDEO: When provided by the Government and coordinated through the contractor, the contractor shall show an arrival orientation video prior to aircraft arrival. The contractor shall be accountable for videotapes placed on each aircraft.

1.1.3.1.5. CHILDREN’S AMENITIES: Contractor shall provide individual in-flight entertainment suitable for children up to age 12. The contractor shall provide an emergency supply of disposable diapers

1.1.3.2. REIMBURSEMENT OF PENALTY FEES: In accordance with paragraph 1.1.5.1.2, Late Baggage Receipt and Onward Travel Connections—Contractor Non-Reimbursable, an announcement shall be made informing passengers of the contractor’s responsibility to provide reimbursement of penalty fees imposed on them by the commercial transportation service in which they have onward transportation, describe the process and provide all materials necessary for passengers to obtain reimbursement.

1.1.3.3. FLIGHT CREW: Crewmembers shall be readily identifiable, with name visible. Uniforms shall be commensurate with commercial standards. The attendants shall speak English in a fluent and coherent manner.

1.1.3.4. BAGGAGE CONTAINERS FOR PATRIOT EXPRESS (PE) CHANNEL MISSIONS: On aircraft so equipped, contractor shall provide complete amount of serviceable baggage containers (free of holes and tears) necessary to accommodate the contracted ACL on all charter flights.

Page 5 of 52 Attachment 1

1.1.3.5. BAGGAGE COMPARTMENT BARRIER NET: When baggage is loose-loaded, barrier type nets shall be installed and used in the baggage compartment of all passenger aircraft.

1.1.4. MEAL SERVICE: Contractor shall provide meal portions, utensils, and quality commensurate with that provided to business class passengers, and a movie snack. When requested by the COR, the contractor shall provide sample meals.

1.1.4.1. INFANT FOOD: Equipment shall be available for refrigerating and warming baby foods and formula.

1.1.4.2. MEAL SCHEDULE: The contractor shall furnish hot in-flight meals and snacks in accordance with the schedule set forth below:

Local Time At Departure Station Of Mission

When a mission is scheduled to depart originating station between the hours of: 0101-0800 0801-1400 1401-0100

Breakfast Noon Meal Evening Meal

Meals shall be provided in the following sequence between the hours of 0130-1000 1001-1559 1600-0129

1.1.4.2.1. MEAL SERVICE EXCEPTION: Required meal service shall be based on the above times and scheduled duration (in hours and minutes) of non-stop mission segments specified below with the following exception: A heavy snack (i.e., sandwich, cookies, and chips) shall be provided between Jacksonville Naval Air Station and Guantanamo Naval Air Station (NAS), and on one segment when a mission consists of two or more consecutive segments, each less than two hours in duration.

1.1.4.2.1.1. SEGMENT LESS THAN 2+00: No meal or snack required.

1.1.4.2.1.2. SEGMENT 2+00 to 4+00: One snack.

1.1.4.2.1.3. SEGMENT 4+01 to 6+00: One hot meal.

1.1.4.2.1.4. SEGMENT 6+01 to 9+00: One hot meal plus one snack.

1.1.4.2.1.5. SEGMENT OVER 9+01: Two hot meals

1.1.4.2.1.6. ELAPSED TIME BETWEEN SERVINGS: No more than six hours shall elapse between servings.

1.1.4.2.1.7. MEAL SERVICE DURING MISSION DELAYS: In the event of mission delays occurring at originating, enroute, or turnaround stations not in excess of four hours, the contractor may utilize the existing catering aboard the aircraft upon departure, or, in accordance with delay procedures, the passengers may be ground fed during the appropriate meal period.

1.1.4.3. ENTRÉE CHOICES: Passengers shall be offered a minimum of two entrée choices for the breakfast, lunch and dinner meals as well as providing a special meal when one is requested and the request is received from the Passenger Service Agent or government representative at least 24 hours prior to aircraft departure. Where the noon and evening meal are served on the same flight, a different entrée shall be offered for each meal. Beef products from OCONUS caterers are prohibited.

1.1.4.4. BEVERAGE SERVICE: Beverages shall be available to passengers throughout each leg of each mission.

Full alcoholic beverage service (beer, wine, and mixed drinks) shall be made available to passengers on all contract

Page 6 of 52 Attachment 1 flights subject to contractors’ normal rules as to age, sobriety, charges, and schedule unless otherwise directed by the CO. Charges may be made to passengers commensurate with commercial operation for alcoholic beverages.

1.1.4.5. FOOD AND WATER SOURCES: Food and water provided to DOD personnel must be from a trusted and secure vendor and transported on a secure vehicle to the aircraft. Food and water must be safe and free from disease that could debilitate passengers and crew. See the provision entitled “USE OF FOOD AND WATER” in Section K.

1.1.5. PASSENGER CARE DURING DELAYS: The contractor shall coordinate all aspects of delays to ensure adequate passenger service is provided.

1.1.5.1. CONTROLLABLE DELAYS: The contractor shall be required to provide the following passenger care to all manifested passengers (including Space A passengers once aircraft has blocked) during all contractor controllable delays: hot meals (if the delay extends over a meal period), billeting and transportation to and from feeding point and billeting.

1.1.5.1.1. OVERNIGHT DELAYS: Overnight billeting will be considered when the delay is more than four hours, crew rest is required due to the length of the delay, or a passenger convenience delay is declared. Passenger convenience delays and overnight billeting determinations will be declared only by the CO. For extended carrier controllable delays beyond 24 hours, commercial transportation will be considered by the CO for those passengers whose travel is mission critical. When passenger care during delays requires overnight billeting, the contractor shall ensure each delayed, unaccompanied passenger is afforded the opportunity to have a separate room, except for those desiring to share a room. When procuring meals, transportation and billeting, first priority shall be given to families.

The following times indicate the longest acceptable elapsed time the contractor has to deliver the last passenger to billeting after overnight billeting determinations have been declared and passengers receive their baggage:

Number of Passengers on Aircraft Time 1 – 165 1.5 hours 166 – 375 2.0 hours over 376 2.5 hours

Once the delay has been declared, distinguished visitor (DV) and emergency leave (EL) passengers will take receipt of their baggage in accordance with times reflected in paragraphs 1.2.7.1. Distinguished Visitor (DV) and Emergency Leave (EL) Baggage, as applicable.

1.1.5.1.2. LATE BAGGAGE RECEIPT AND ONWARD TRAVEL CONNECTIONS — CONTRACTOR NON-

REIMBURSABLE: In the event any contract mission is delayed and the mission arrives at passenger’s manifested destination two hours or more after scheduled arrival time, or when passengers receive their baggage after the contract delivery times (see paragraph 1.2.7.1. Distinguished Visitor (DV) and Emergency Leave (EL) Baggage), the contractor shall care for passengers who are unable to make onward travel connections. Passenger care shall be in accordance with paragraphs 1.1.5.1. Controllable Delays, and 1.1.5.1.1. Overnight Delays above, if required. The contractor shall reimburse passengers any penalty fees imposed on them by the commercial transportation service in which they have onward transportation (see para 1.1.3.2., Reimbursement of Penalty Fees).

1.1.5.2. UNCONTROLLABLE DELAYS: The contractor has no responsibility for care of passengers not yet boarded at originating, enroute, turnaround or return enroute stations during uncontrollable delays. However, if asked by the Contract Administrator (CA) to care for the passengers on a reimbursable basis, the carrier shall provide the same level of service outlined in para 1.1.5.1. All passengers on-board the aircraft after the aircraft has blocked out are the responsibility of the contractor on a non-reimbursable basis and shall be provided the same level of passenger care as required in paragraph 1.1.5.1. Controllable Delays, as applicable. When the contractor accepts passengers for surface transportation to an alternate departure airport (i.e.: departing Andrews AFB, Maryland in lieu of Baltimore-Washington International Airport), the contractor shall provide care for the passengers.

1.1.5.2.1. LATE BAGGAGE RECEIPT AND ONWARD TRAVEL CONNECTIONS—CONTRACTOR

REIMBURSABLE: In the event any contract mission is delayed at any point and the mission arrives at passenger’s manifested destination after scheduled arrival time, the CO may require the contractor to care for

Page 7 of 52 Attachment 1 passengers who are unable to make onward travel connections. Care of passengers shall be limited to billeting and transportation to and from billeting arrangements in accordance with paragraph 1.1.5.1. Controllable Delays.

1.1.6. PASSENGER CARE DURING DIVERSIONS: The contractor shall coordinate all aspects of delays caused by diversions to ensure adequate passenger service is provided.

1.1.6.1. PASSENGER CARE DURING CONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to contractor controllable reasons, the contractor shall care for the passengers awaiting transportation at the over flown station and the passengers who were to be off-loaded at the over flown station until they are delivered at the contractor’s expense to the manifested destination. Passenger care shall be provided in accordance with paragraph 1.1.5. Passenger Care During Delays.

1.1.6.2. PASSENGER CARE DURING UNCONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to uncontrollable reasons, AMC will care for the passengers awaiting pickup at the enroute station. The contractor shall care for passengers on the aircraft who were to be off-loaded at the over flown enroute station until they are delivered at the contractor’s expense to the manifested destination or until such time as the Government provides air transportation. The CO will coordinate with the contractor’s representative and arrange transportation for the delayed passengers as soon as possible. When transportation is available but not used, the passengers become the responsibility of AMC. After obtaining approval from the CO, the contractor may decide to move the over flown passengers by air or ground transportation to the over flown station or care for the passengers until the Government provides air or other transportation. For a turnaround station without any other traffic stops within the turnaround area, the CO may authorize the contractor to provide ground transportation if it will expedite passenger movement from the diversion point to and from the turnaround point.

1.1.7. OFF-LOADING PASSENGERS SHORT OF MANIFESTED DESTINATION: When passengers are off-loaded short of destination at the direction of the Government, the contractor is not responsible for the care of or further transportation of such passengers.

1.1.7.1. NO-SHOW PASSENGERS: When passengers are permitted to deplane during ground time while transiting a station and fail to show for departure on time, the contractor is not responsible for passenger care or further transportation. However, the contractor shall take adequate measures to brief passengers on departure time and to attempt to locate missing passengers in the terminal area.

1.1.7.2. BUMPING PASSENGERS ON NON-STOP SERVICE: The contractor shall provide non-stop service as specified in Section B line items. In the event the ACL must be reduced to provide non-stop service, the contractor shall move space required bumped passengers on the next available scheduled service flight. The bumped passengers become the responsibility of the contractor until moved. Care shall be provided in accordance with paragraph 1.1.5.1., Controllable Delays. In addition, if deemed appropriate by the ACO, the contracted price will be discounted by the percentage of bumped passengers. The discount will be computed in accordance with (IAW) the clause entitled “BUMPING PASSENGERS ON NON-STOP SERVICE” located in Section H.

1.1.7.3. AIRCRAFT LOAD: When an aircraft is overloaded, the contractor shall decide the number of passengers, weight, or articles that shall be carried. The passenger ACL will be reduced with the concurrence of the

ACO.

Page 8 of 52 Attachment 1

1.2. BAGGAGE SERVICES SERVICE – INTERNATIONAL/DOMESTIC: The contractor shall provide baggage services as follows:

1.2.1. CHECKED BAGGAGE LIABILITY: Individual contractor liability will be limited to the amounts specified in appropriate tariffs for international liability and in accordance with the Warsaw Convention. Any claims over and above these dollar amounts will be filed by the passenger with the appropriate military branch (i.e.

Army, Air Force, etc.). Loss of Hand-carried baggage is not the responsibility of the carrier.

1.2.1.1. ADJUDICATION OF LOST, DAMAGED, PILFERED, AND FOUND CHECKED BAGGAGE OR

DELIVERY CHARGES AND DAMAGE AND PILFERAGE CLAIMS: All claims for lost, damaged, pilfered, and found baggage shall be settled with Government passengers within 60-days of the contractor receiving the case file from the Baggage Service Center (BSC). Contractor shall acknowledge receipt of case files and notify the BSC of final adjudication with the passenger. Contractor shall also provide the BSC with a list of required items needed from the passenger to expedite the final adjudication process for lost, damaged and pilfered baggage.

1.2.1.2. DELIVERY CHARGES INCURRED AS A RESULT OF LOST OR DELAYED BAGGAGE: All delivery charges incurred as a result of lost or delayed baggage shall be paid by the contractor with whom the claim is filed.

1.2.1.3 BAGGAGE SERVICES AT CHANNEL EXTENSION AND NON-AMC LOCATIONS: The baggage service requirements in para 1.2. BAGGAGE SERVICES also apply to Channel Extension and non-AMC locations.

In addition, if the contractor is unable to identify the owner and an address for forwarding found or unclaimed baggage, the contractor shall contact the BSC at 1-800-851-5761 for assistance in determining the correct location to forward the baggage. The contractor is responsible for safe storage of baggage pending disposition.

1.2.2. PETS: Pets (dogs and cats) shall be carried on PE service in the pressurized baggage compartment of the aircraft. The contractor and the CO will mutually agree upon the number of pets/weight to be moved in the aircraft’s pressurized baggage compartments according to aircraft type. Request for additional pet spaces/weight beyond those mutually agreed upon should not be requested. Contractor shall not accept the pet for shipment when the weight of the pet carrier and enclosed pet(s) exceeds 150 pounds. Pets shall be accepted for carriage at the owner’s risk and subject to the requirements of the contractor. The contractor shall make every effort to ensure the safe passage of pets in accordance with AMC Instruction (AMCI) 24-101, Volume 14, The contractor shall ensure pets will be loaded last and are properly secured prior to departure. The contractor shall ensure baggage is restrained in such a manner that will prevent the baggage from shifting during flight resulting in damage to pet containers or otherwise hindering air circulation around the pet containers. If additional equipment/restraints are used (e.g.; on aircraft carrying floor loaded bags), such restraints shall not reduce available ACL or cargo compartment volume, The carrier will ensure adequate stocks of equipment (nets, barriers, or other restraint devices) are maintained onboard aircraft and at AMC locations serviced by PE missions.

1.2.2.1. LIABILITY FOR PETS: If the contractor is unable to move pre-booked pets because of a controllable delay or equipment malfunction, the contractor shall assume liability for all billeting and subsistence for care of passengers and pets.

1.2.2.2. IN-CABIN PET LIMITATIONS: In addition to pets transported under the limits established pursuant to paragraph 1.2.2. Pets, the contractor shall accept no more than three in-cabin pets on each flight, excluding service animals. Pets in hard-sided/soft-sided containers that exceed 20”L X 16”W X 8”H, shall not be accepted for in-cabin travel.

1.2.3. SERVICE ANIMALS: The contractor shall transport animals trained to assist physically impaired passengers according to DOD guidelines.

1.2.4. ANIMALS OTHER THAN PETS: Live animals other than pets and service animals shall be carried, when approved by HQ AMC and mutually agreed upon by the contractor. These animals will be manifested as cargo and shall be carried in accordance with FAA regulations.

Page 9 of 52 Attachment 1

1.2.5 MILITARY WORKING DOGS:The Contractor shall transport military working dogs. The military working dogs shall be carried in accordance with FAA regulations. Military working dogs must be accompanied by a handler. Military Working Dogs are always manifested as cargo and moved in the cargo compartment of the aircraft with the exception of mission critical requirements and concurrence of the carrier. This should be approved on a case by case basis due to safety concerns. For channel missions (Patriot Express) military working dogs are not authorized in the cabin.

1.2.6. NONCOMBATANT EVACUATION OPERATION (NEO) MISSIONS: For the purpose of noncombatant or other evacuation operations, the contractor shall respond to the operation director’s requirement to transport dependent family members and their pets to a designated safe haven. During NEO missions, pets will take priority over personal baggage movement in the cargo areas and may be in large numbers commensurate to the number of passengers and families. To maximize the cargo area, any number of pets can be transported in the passenger cabin in an IATA-approved pet carrier that will fit under the seat. Larger pets will be presented in an approved pet carrier and transported in the aircraft’s pressurized baggage compartments.

1.2.7. BAGGAGE OFF-LOAD TIMES: The contractor shall ensure that their ground handlers meet the baggage off-load times identified below at Gateway/Channel locations.

1.2.7.1. DISTINGUISHED VISITOR (DV) AND EMERGENCY LEAVE (EL) BAGGAGE: DV/EL baggage shall be available for pick up not later than 20 minutes after aircraft block time. This baggage must be clearly marked with DV/EL tags and is the last baggage loaded.

1.2.7.2. FIRST BAGGAGE PIECE (CONTAINERIZED): The first piece of containerized baggage shall be on the arrival carousel not later than 20 minutes after aircraft block, with the last piece arriving at:

Number of Passengers on Aircraft Time* 1 – 165 30 minutes after block in 166 – 375 45 minutes after block in 376 & over 1 hour after block in

1.2.7.3. FIRST BAGGAGE PIECE (FLOOR LOADED): The first piece of floor-loaded baggage shall be on the arrival carousel no later than 20 minutes after block time, with the last piece arriving at:

Number of Passengers on Aircraft Time* 1 – 165 30 minutes after block in 166 – 375 1 hour after block in 376 & over 1 hour 30 minutes after block in

1.2.7.4. PET ARRIVAL TIMES: Pets shall be available for pickup not later than 30 minutes after aircraft block time.

1.2.7.5. INTERLINING BAGGAGE: Contractor shall interline baggage in accordance with commercial practices, to include a carrier representative available to assist passengers in re-checking baggage after Customs clearance.

1.2.7.6. REBOARDING BAGGAGE: After Customs clearance, contractor shall re-check and re-board checked baggage for in-transit passengers getting back on AMC missions.

Page 10 of 52 Attachment 1

1.3. CATEGORY B (CAT B) CARGO SERVICE – INTERNATIONAL: The contractor shall provide safe on-loading and off-loading, transportation, protection, accountability, and timely delivery of Government cargo in accordance with applicable Federal Aviation Regulations (FARs) and the provisions of this contract. The contractor shall be responsible for load planning, weight and balance, secure fastening, and any required special handling.

When cargo is loaded by Government personnel, the contractor shall ensure cargo loaded is secure and in accordance with FARs. Cargo and baggage may include hazardous material Classes 1 through 9 as defined in the IATA Dangerous Goods Regulation.

1.3.1. PACKAGING AND MARKING OF CARGO: The Government or vendor will properly pack cargo offered for air movement to prevent damage of cargo, person, or property during the flight. Shipments of material identified by the DOT as regulated must be packaged, marked and labeled in accordance with applicable FAA, IATA, and DOT regulations. If a shipment needs to be disassembled by the contractor, the contractor shall completely reassemble the shipment in its original configuration before delivery.

1.3.2. UNAUTHORIZED RESTRICTIONS: Prior to positioning the aircraft for flight, all unauthorized restrictions to cube shall be removed from the cargo compartment. As applicable, aircraft must be equipped with cargo sill guards when on-loading or off-loading cargo.

1.3.3. CARGO MISSIONS ON-LOADING: Prior to aircraft arrival, the Government will provide information on all types of cargo (i.e.: Palletized cargo, Outsized cargo, Oversized cargo, Rolling stock and Hazardous). All cargo loads will include the weight of the cargo and pallet combined when applicable. The contractor’s representative or pilot in command shall provide the AMC traffic representative with an appropriate form showing the planned load breakdown (aircraft capability) for each trip.