HTC711-10-R-C001-0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE PAGE OF PAGES

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6) CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X) 9A. AMENDMENT OF SOLICITATION NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

12. Accounting and Appropriation Data (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

(X) A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc). SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

15C. DATE SIGNED

16A. NAME AND TITLE OF SIGNER (Type or print)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

BY

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer

NSN 7540-01-152-9070

PREVIOUS EDITION UNUSABLE

Created using PerForm Pro software.

a. The purpose of this amendment is to (1) delete trip dates (Oct-Dec 2010) on SLIN 0090AA, (2) update the ACL requirement on SLIN 0099AA, (3) include the 23 ton routes (SLINs 0109AA through 0112AA), (4) update the one way cargo rate language to reference the rates & rules, (5) update the stage assignment procedures, and (6) update the Seattle-Tacoma IAP passenger processing language at Attachment 1, para 1.1.2.3.2.2. Changes are identified by a black vertical line in the right hand margin.

b. Delete pages B-31, B-40, H-12, L-5 through L-7, M-9 and pages 2 of 41 through 11 of 41 of attachment 1, and replace with pages B-31, B-40, B-50 through B-53 (sent under seperate cover), H-12, L-5 through L-7, M-9, and pages 2 of 41 through 11 of 41 of attachment 1, dated 16 July 2010.

c. The closing date remains unchanged.

HTC711-10-R-C001

01/Jul/2010

X

Lynda Y. Ciaruffoli (618) 220-7092

HTC711

16/Jul/20100001

X

USTRANSCOM/TCAQ-CP

508 Scott Drive Scott AFB, IL 62225-5357

X

See Schedule

SOLICITATION NO: HTC711-10-R-C001-0001

CONTRACT NO:

H-12 16 July 2010

d. One Way Cargo Rate: Will be paid in accordance with the Rates and Rules.

H-18. AWARDING EXPANSION AIRLIFT FOR OUTSIZED CARGO SERVICE OR SERVICE INTO

RESTRICTED AREAS OR REMOTE LOCATIONS

a. The Government may have requirements for outsized cargo services (as described in Attachment 1, PWS, Section 1 paragraphs 1.3.16. and 1.3.17) or service into areas where the operations of US-certificated carriers are restricted. These requirements include airlift services not currently available directly from US certificated contractor due to the absence of US certificated aircraft with the requisite capacity. With the express approval of the contracting officer, the contractor may perform these services by subcontracting to a foreign contractor. The foreign contractor must be DOD-approved pursuant to 32 CFR 861 prior to contract award (paragraph L-9(b)(11)). Any Civil Reserve Air Fleet carrier sponsoring a foreign air carrier to provide air transportation services for the DOD, must first audit that carrier to a standard equivalent to the FAA code share program. Audit results will be provided to the Commercial Airlift Division of HQ AMC for review prior to beginning the DOD air carrier survey process.

b. The process for award of expansion airlift for outsized cargo will be as follows:

(1) Requirements will be competed on a mission-by-mission basis at the time specific routes and dates become available. Interested contractors will propose specific type(s) of aircraft specified for the mission, and an all inclusive trip price. Reference paragraph B-3f(4). Mission need dates are stated on the requirements. However, alternate dates of operation may be considered. Award will be made on a best value basis among offers that meet mission requirements. The determination of whether an offer meets mission requirements will be based upon the type and weight capacity of the aircraft offered and date of availability. Factors used to determine best value include schedule, price, contractor reliability and violation status. Schedule is considered approximately equal to price, and schedule and price are significantly more important than the other factors, which are of equal value. The Government intends to award, where possible, to offers made within the stated mission need dates, but reserves the right to award on alternate dates if it is determined that such an award represents the best value to the Government, schedule and price and other factors considered. Any proposed alternate mission dates falling outside the solicited mission dates will be considered only if acceptable to the Government; in such a case, the Contracting Officer will provide other offerors the opportunity to propose against the alternate mission dates. The Government reserves the right to split requirements among offerors after receipt of offers if advantageous to the Government.

(2) If only one offer is received, award will be subject to the contracting officer’s determination of whether the price is fair and reasonable.

c. The process for award of expansion airlift for service into areas when the operations of US-certificated carriers are restricted will be as follows:

(1) Contractor agrees to perform service into the following locations (additional locations may be added as required):

a ORBI – Baghdad (Cargo only) f. OAMS – Mazari Sharif (Cargo only) b ORBD – Balad (Cargo only) g. OAIX – Bagram (Cargo only) c ORAA – Al Asad )Pax and Cargo) h. OAKB – Kabul – (Cargo only) d ORAT – Al Taqaddum (Cargo only) e ORSH – Al Sahra (Cargo only)

Specific missions may be requested on a daily basis. Reference paragraph B-3f(4).

(2) Award of the mission will be made to the DOD approved contractor with the lowest priced acceptable offer in response to the Government’s request for offers. Factors other than lowest total trip price used to determine the acceptability of an offer include timeliness of submission, type and weight capacity of aircraft offered, contractor reliability and violation status, and date of availability.

L-5 16 July 2010

(10) CRAF Aircraft Basic Data Sheet(s) (Formerly HQ AMC Form 82) and CRAF Aircraft Performance Data Sheet(s) (Formerly HQ AMC Form 83) (Attachments 8a and 8b) and associated current certified Computer Flight Plan (CFP). Offeror shall submit the data sheets in a Microsoft Excel document on the same CD as the Appendix 3 above. Offeror shall submit the CFP on the same CD in pdf format. DUE TO PROGRAMATIC CHANGES

IMPLEMENTED IN THIS SOLICITATION, ALL CARRIERS ARE REQUIRED TO SUBMIT COMPLETE

DATA SHEET PACKAGES UTILIZING THE 1 JUN 10 VERSIONS.

(11) If an offeror is not presently listed on the DOD list of approved contractors, a copy of AMC IMT 207, Department of Defense (DOD) Statement of Intent (Attachment 6) must be submitted in its proposal package.

Additionally, prior to contract award the contractor will be processed for a facility clearance (FCL) IAW Attachment 1, paragraph 4.2.2 and employees may be processed for a personnel clearance (PCL) IAW Attachment 1, paragraph 4.2.3.

(12) Offerors shall submit their preference as to distribution of their entitlement among the SUBCLINs. This preference does not guarantee the business requested, but does establish a base for negotiations.

(13) Small Business Subcontracting Plan (Applicable to other than Small Businesses). A Subcontracting Plan for small business concerns shall be submitted as required by FAR 52.219-9. In order to meet this requirement each individual offeror, not in a teaming arrangement, may submit their commercial subcontracting plan as defined in FAR 52.219-9 paragraph (g). Team Arrangements are required to submit an Individual subcontracting plan for this acquisition only. The Subcontracting Plan is required as part of initial proposal submission from all offerors, other than small business concerns, intending to perform peacetime fixed or expansion business.

(14) Offerors may be required to submit certified cost and pricing data in support of CLINS other than those priced at the USTRANSCOM Uniform Negotiated Rate (See Sec B).

(15) Fuel Purchase Agreement. If an Offeror desires to purchase fuel on credit from the Defense Energy Support Center, a copy of the Fuel Purchase Agreement with accompanying Tax Exemption certificate (Attachment 10) must be completed.

(16) For aircraft offered to the Aeromedical Evacuation Segment, submit a statement on company letterhead certifying that all submitted and listed aircraft are in current compliance with the requirements of the Aeromedical Evacuation Ship Set (AESS) Supplemental Type Certificate, SA5039SW-D, and the associated L-3 Communications Integrated Systems (L-3/IS) documentation including specification 89CD0161 Rev N (or the most current revision thereto) and L-3/IS drawing 7590ICD00001 Rev N (or the most current revision thereto). Note that the aircraft which are approved for the installation of the AESS are listed in document 89CD0161.

(17) If an offeror is not presently performing under an International CRAF contract, a copy of the current Memorandum of Understanding regarding the ratemaking process.

(c) The aircraft listed in Appendix 3A to this Solicitation must be of United States registry, suitable for CRAF allocation and must be subject to the contractor's control as of the date of its offer. Refer to PWS Section 4, paragraph 4 for specific control of aircraft requirements. Aircraft scheduled to transfer between members of a contract teaming arrangement after the date of offer may receive full mobilization value points, which will be allocated to one transferring carrier designated by the team. Aircraft not scheduled to be in the contractor's fleet at the start of the contract period, may be offered to CRAF after the start of the contract, when the aircraft becomes available for CRAF. Those aircraft shall be added to Appendix 3A and mobilization value points will be recalculated by the Government at the beginning of each quarter and issued via modification after contract award.

The aircraft listed on Appendix 3A must be exclusive of those the offeror (1) is offering under the AMC solicitation for Domestic and Alaskan CRAF or (2) has committed to other FY11 contracts for air transportation. MV points will not be awarded for any aircraft offered to the program that causes the cumulative WBE to exceed 115% of the Stage III maximum WBE identified in Paragraph M-5b. EXCEPTION: New entrants will be allowed to enter the program during the year and will have one aircraft assigned to Stage III only with a MV point value of 25% of the earned mobility value.

(d) Offeror must demonstrate by evidence of ownership, lease arrangements or lease purchase agreements that the

L-6 aircraft identified by FAA registration number under Appendix 3A (or any replacement aircraft satisfactory to the Air Force) are, as of the date of this offer, subject to its control and that the duration of this control is sufficient to cover the term of the commitment. (See subparas (e)(2) and (e)(3) below). Proof of aircraft control (lease arrangements or lease purchase agreements) will be furnished if requested by the Contracting Officer. Control of aircraft will not be considered satisfactory if the lease or lease purchase agreement merely grants the right to the lessee to use subject to termination at will by the lessor or lessee. However, leases or agreements may be subject to cancellation and withdrawal of the aircraft if the lessee willfully breaches or fails to make rental or purchase payments, but in such case the lessee shall give notice in writing to the Contracting Officer no later than two (2) working days from receipt of cancellation notification or withdrawal of aircraft. Contractor shall submit with his offer a Statement of Offeror's Counsel dated as of the offer submission date in accordance with page K-11, Statement of Lease Conformance and page K-13, Statement of Offeror Regarding Lease Renewal/Purchase.

(e) Contractor Team Arrangement Agreements. The term Contractor Team Arrangement as used in this contract includes any and all permissible team arrangements identified in the Federal Acquisition Regulation and supplements thereto. Any teaming arrangements proposed for fulfillment of the requirements of this contract are subject to approval by the Government. All teaming arrangements must be documented and defined in a teaming arrangement agreement or similar document that defines the roles, responsibilities, and relationships of the parties thereto. All agreements shall be signed by all parties thereto. Contractor Team Arrangement Agreements must be submitted to USTRANSCOM/TCAQ-CP no later than noon local time on Wednesday, 21 July 2010.

Agreements submitted beyond such date may be reason for Contractor Team Arrangement non-approval. To be approved, a Contractor Team Arrangement must demonstrate a benefit to the Civil Reserve Air Fleet (CRAF) capability. The following items are required to be evident in any Contractor Team Arrangement agreement submitted for CRAF participation:

(1) One designated and authorized party to represent and bind the Contractor Team Arrangement in its dealings with the Government. This party shall submit and negotiate offers on basic and expansion for all members of the contractor team arrangement. This includes, but is not limited to, scheduling and agreement on all scheduled missions.

In addition, primary team representatives may designate individual carrier representatives to negotiate reroutes and expansion business, and to sign modifications affecting reroutes or expansion business. Proposals that are part of a teaming arrangement shall be submitted as a single entity.

(2) The term of the agreement shall correspond to the contract terms and period. This means the entire period of the contract plus six (6) months and the entire period of any CRAF activation plus up to six (6) months thereafter.

(3) The agreement should evidence the commitment of aircraft by tail number for the entire periods stated in subparagraph (2) above.

(4) The agreement shall not have any terms contrary to the terms of the contract.

(5) Agreements entered into between offerors in response to the solicitation shall evidence joint and several liability as to schedule reliability requirements as set forth in Section C, PWS, Section 2, paragraph 2.1, committed CRAF capability as set forth in Section C, PWS, Section 4, paragraph 4.1., and Appendix 3A, and performance of missions and other contract services to include reprocurement costs for failure to provide service as specified in paragraph I-21. Agreements may specifically identify exclusions from joint liability of other debts or obligations of a member by the other members. With the exception of schedule reliability, agreements reflecting individual carrier liability replacing joint liability at trip departure time are acceptable.

(6) The agreement shall evidence a Unity of Purpose between the parties.

(7) Certificates signed by each corporate secretary certifying the corporations are authorized to enter into a Contractor Team Arrangement agreement.

(f) Other Information. Offerors shall provide such other available information as the Contracting Officer may request, such as complete copies of leases, information regarding actions taken by the offeror to increase its commercial air transportation revenues, data demonstrating the success it has achieved in this regard, and labor-management agreements or employment agreements to indicate the extent to which it has been successful in

L-7 consummating "No Work Stoppage" agreements.

L-10. USE OR TRANSFER OF MOBILIZATION VALUE POINTS

(a) Mobilization points will be calculated as defined in paragraph M-5. Contractors may elect to use mobilization value points (MVPs) transferred from another carrier or transfer their aircraft to another CRAF eligible carrier for additional MVPs. For legal consideration, contractors must adhere to paragraphs L-9(b) and L- 9(c) above.

(b) Contractors who are using mobilization value points (MVPs) transferred from another carrier, as identified in Appendix 3A, must be qualified to participate in the CRAF Program and commit their own aircraft (e.g. at least 30 percent of their passenger fleet and/or 15 percent of their cargo fleet in wide body equivalents. Contractors operating both cargo and passenger aircraft must commit the minimum in each category.) The Contractor shall submit a NOTICE OF USE (page K-9). The use of MVPs is solely for the transferee to increase its total MVPs for determining peacetime fixed and expansion business. MVPs must be transferred for the entire contract period, including any peacetime option exercises. Transferred MVPs cannot be redistributed during the contract period. In the event of CRAF activation, the MVPs will revert to the transferor for the entire period of the activation.

(c) Contractors who are qualified to participate in the CRAF Program and who have committed at least 30 percent of their passenger fleet and/or 15 percent of their cargo fleet in wide body equivalents are permitted to transfer aircraft to another CRAF eligible carrier, with or without joining a team. . This transfer is limited to the use of the points, and in no way affects the transferor’s commitment to CRAF of all the aircraft identified on Appendix 3A and its other contractual obligations. The transfer must be reflected in a NOTICE OF TRANSFER OF MVPs (page K-10) and provided to the Contracting Officer. The transfer must be irrevocable for the entire period to include any option exercised during peacetime. In the event of CRAF activation, the MVPs will revert to the transferor for the rest of the activation period.

Page 2 of 41 Attachment 1 passenger seats and pounds for all scheduled segments; cube allowable in the belly compartments; and belly weight by compartment. The contractor’s representative shall sign the local station load planning form to indicate receipt of actual load breakdown.

1.1.2.1. SEAT MAPS: Contractor shall furnish seat maps conforming to the configuration of its aircraft, to the Transportation Reference Data Management (TRDM) program office (email: amca6.a6ii.tmds@scott.af.mil), at least 30 days prior to the start of a channel mission or seven days after contract award, whichever is earlier. Seat maps must clearly identify the location of all emergency exits. Where required seat spacing results in less rows of seats than are indicated in the aircraft’s overhead numbering system, the excess row numbers and seats should be blanked out to minimize confusion.

1.1.2.2. SEAT BLOCKING: The Government may utilize up to the maximum standard ACL for passengers and their allowable baggage. The contractor shall not be allowed to block off any area of the aircraft for nonuse or load route support crew or equipment over the maximum standard ACL unless a waiver is received from the Administrative Contracting Officer (ACO) in advance. However, on all long-range international flights, contractors are authorized to block up to three seats for flight attendant crew rest. These seats shall be designated and approved prior to the start of a mission and shall be easily identified as “USTRANSCOM Approved Crew Rest Seats”.

Unless otherwise pre-approved by the ACO, these seats may only be used for flight attendant rest during mission operation and not for movement of pilots, mechanics or other route support.

1.1.2. 3. PASSENGER MANIFESTING: For all passenger missions, except as provided for below in paragraph 1.1.2.3.1., the Government will perform passenger manifesting and check-in up to the point where baggage is placed on conveyor belt. At all Gateway locations, once baggage is rotated from sight, it becomes the responsibility of the carrier/ground handlers. At all military locations, the Government retains responsibility for baggage until it is loaded on the aircraft. In the event of an accident, refer to Appendix 3, page 3-1, paragraph 3.1., Aviation Disaster Family Assistance Act (ADFAA) Implementation, for additional requirements.

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION

LOCATIONS: On occasion, USTRANSCOM may have requirements where passengers are aggregated at commercial airports where there is no AMC contracted services in place. The carrier may be asked to subcontract the these services, which shall include but not be limited to preprocessing and manifesting, passenger processing and check-in and customs arrival procedures. Exact requirements for each movement will be provided to the carrier and a cost agreed upon and added to the delivery order as a miscellaneous item at the time of award.

1.1.2.3.2 PASSENGER PROCESSING AT SEATTLE-TACOMA IAP: The contractor shall provide a complete range of passenger services, which facilitate on-time aircraft departures and expeditious handling of arriving aircraft, in accordance with (IAW) the following:

- Department of Defense (DOD) 4500.54G (Foreign Clearance Guide)

- Air Mobility Command Instruction (AMCI) 24-101 Volume 14 (Military Airlift – Passenger Service)

- FAA Security Requirements, Title 14 Code of Federal Regulations (CFR), Part 107

- AMC and Transportation Security Administration (TSA) policy, messages, memorandums, and directives

1.1.2.3.2.1. HOURS OF OPERATION. The contractor shall perform the services required under the contract during the following hours: Passenger Processing Counters, staffed and operational at least six (6) hours prior to scheduled aircraft departure for international flights. The contractor will have an identifiable, staffed Baggage/Customer Service Office with hours of 0730 - 1630. The contractor will provide a telephonic recording for the passengers to obtain flight information, points of contact and names regarding space required/space A travel, baggage services, and provide international travel pet information (documentation, immunization, and border clearance requirements). Contractor shall provide points of contact and phone numbers of local kennels/veterinarians that may be used for assistance with pet travel clearance. The contractor shall be available one

(1) hour after all arriving passengers have departed the baggage claim area. The Departure Gate shall be staffed and operational 1 1/2 hours prior to aircraft departure, and as required after aircraft departure and during aircraft delays.

The Arrival Gate shall be staffed and operational to meet aircraft arrivals.

1.1.2.3.2.2. Twelve hours in advance of flight departure time, AMC will provide the Contractor at the origin boarding station a passenger list identifying the travelers booked for that flight. AMC will also provide for each

M-9 16 July 2010

(ii) Wide Body Convertible Aircraft

(iii) Narrow Body Aircraft

(2) Offer of Aircraft. When contractors offer aircraft to CRAF they are agreeing to allow said aircraft to be assigned to the CRAF stages as deemed necessary by HQ AMC/A3BC.

(3) Assignment of Aircraft. After aircraft are offered and accepted, they are assigned to the CRAF stages, completing segments, sections, and elements independently of each other, by HQ AMC/A3BC. Assignments are made to fulfill the requirements specified in Para. M-5.b. to as close to the specified level as is reasonably possible; however, the resulting total will exceed the stated requirement somewhat. Stage assignments are final and not subject to dispute.

(i) STAGE I. A minimum of one aircraft from each contractor, suitably equipped with required communication and navigation capabilities, will be assigned to Stage I. Contractors who desire additional aircraft assigned to Stage I, above the minimum as stated above, must indicate so in writing, on company letterhead, identifying the additional number of aircraft they want assigned. The statement must accompany Appendix 3A of their response to this solicitation. After the minimum of one aircraft from each contractor has been assigned to Stage I, every effort will be made to fill the remainder of the stage with aircraft that contractors have identified for assignment to Stage I, considering however, the Government's right to make the final selections. If Stage I is still not filled, the remainder will be filled with aircraft selected in proportion to the total CRAF long-range international commitment of all contractors. Should the total volunteered aircraft exceed that needed to meet the Stage I requirement, assignment of aircraft will be done in proportion to the contractors’ total offers for assignment to Stage I.

Any one carrier’s assignment to Stage I will be limited to approximately 15% (4-5 WBE) of the total Stage I passenger or cargo requirement. Maximum flexibility is required in CRAF planning; therefore, in long-range international, Stage I passenger section must have a minimum of 80 percent wide body aircraft and Stage I cargo a minimum of 60 percent wide body aircraft.

(ii) Stage II. Stage II will be filled first by all aircraft in Stage I, and the remainder of Stage II will be filled with aircraft selected from all long-range carriers, in proportion to their total CRAF long-range international commitment and capability. Stage II short-range section will be filled utilizing the same procedures as Stage I long-range in Para. M-5(d)(3)(i) above; however, proportionality will be based on total offer rather than volunteerism.

(iii) Stage III. The long-range section of Stage III will be filled first by all aircraft in Stages I and II. The remainder of Stage III will be filled by aircraft selected from those aircraft not yet stage assigned, in proportion to each carrier’s total CRAF long-range international offer. Those aircraft fulfilling 100% of the long-range requirement will receive the full MV credit allowed for Stage III (refer to paragraph M-5.e.(4), and those aircraft fulfilling between 100% and 115% of the long-range requirement will receive 25% of the MV credit allowed for Stage III. MV points will not be awarded for any aircraft offered to the program that exceeds 115% of the Stage III maximum WBE identified in Paragraph M-5b. New entrants will be allowed to enter the program during the year and will have one aircraft assigned to Stage III only with a MV point value of 25% of its earned mobility value. All aircraft offered to the short-range section will be accepted into Stage III and receive the full MV credit.

(iv) Once AE-STC compliant B-767 aircraft are offered to the CRAF, it is at A3BC's discretion whether or not to place them in aeromedical segment or regular CRAF segments subject to following the assignment criteria listed in paragraph M-5(b).

(v) HQ AMC/A3BC reserves the right to assign aircraft, when necessary, to meet CRAF requirements, to include maintaining an appropriate mix of aircraft types for all stages. This maximizes CRAF planning and operational flexibility.

(4) The following conditions will apply to acceptance of aircraft:

(i) Aircraft removed from active daily utilization that are in storage or out of service for reasons other than routine maintenance or modification, will not be accepted into the CRAF. This includes completed aircraft that have not been actually delivered to the offeror and placed in active daily utilization. Refer to Attachment 1 (PWS) for additional information.

(ii) Eligible leased aircraft may have a lower acceptance priority in meeting the Stage I and II requirements.

Page 2 of 41 Attachment 1 passenger seats and pounds for all scheduled segments; cube allowable in the belly compartments; and belly weight by compartment. The contractor’s representative shall sign the local station load planning form to indicate receipt of actual load breakdown.

1.1.2.1. SEAT MAPS: Contractor shall furnish seat maps conforming to the configuration of its aircraft, to the Transportation Reference Data Management (TRDM) program office (email: amca6.a6ii.tmds@scott.af.mil), at least 30 days prior to the start of a channel mission or seven days after contract award, whichever is earlier. Seat maps must clearly identify the location of all emergency exits. Where required seat spacing results in less rows of seats than are indicated in the aircraft’s overhead numbering system, the excess row numbers and seats should be blanked out to minimize confusion.

1.1.2.2. SEAT BLOCKING: The Government may utilize up to the maximum standard ACL for passengers and their allowable baggage. The contractor shall not be allowed to block off any area of the aircraft for nonuse or load route support crew or equipment over the maximum standard ACL unless a waiver is received from the Administrative Contracting Officer (ACO) in advance. However, on all long-range international flights, contractors are authorized to block up to three seats for flight attendant crew rest. These seats shall be designated and approved prior to the start of a mission and shall be easily identified as “USTRANSCOM Approved Crew Rest Seats”.

Unless otherwise pre-approved by the ACO, these seats may only be used for flight attendant rest during mission operation and not for movement of pilots, mechanics or other route support.

1.1.2. 3. PASSENGER MANIFESTING: For all passenger missions, except as provided for below in paragraph 1.1.2.3.1., the Government will perform passenger manifesting and check-in up to the point where baggage is placed on conveyor belt. At all Gateway locations, once baggage is rotated from sight, it becomes the responsibility of the carrier/ground handlers. At all military locations, the Government retains responsibility for baggage until it is loaded on the aircraft. In the event of an accident, refer to Appendix 3, page 3-1, paragraph 3.1., Aviation Disaster Family Assistance Act (ADFAA) Implementation, for additional requirements.

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION

LOCATIONS: On occasion, USTRANSCOM may have requirements where passengers are aggregated at commercial airports where there is no AMC contracted services in place. The carrier may be asked to subcontract the these services, which shall include but not be limited to preprocessing and manifesting, passenger processing and check-in and customs arrival procedures. Exact requirements for each movement will be provided to the carrier and a cost agreed upon and added to the delivery order as a miscellaneous item at the time of award.

1.1.2.3.2 PASSENGER PROCESSING AT SEATTLE-TACOMA IAP: The contractor shall provide a complete range of passenger services, which facilitate on-time aircraft departures and expeditious handling of arriving aircraft, in accordance with (IAW) the following:

- Department of Defense (DOD) 4500.54G (Foreign Clearance Guide)

- Air Mobility Command Instruction (AMCI) 24-101 Volume 14 (Military Airlift – Passenger Service)

- FAA Security Requirements, Title 14 Code of Federal Regulations (CFR), Part 107

- AMC and Transportation Security Administration (TSA) policy, messages, memorandums, and directives

1.1.2.3.2.1. HOURS OF OPERATION. The contractor shall perform the services required under the contract during the following hours: Passenger Processing Counters, staffed and operational at least six (6) hours prior to scheduled aircraft departure for international flights. The contractor will have an identifiable, staffed Baggage/Customer Service Office with hours of 0730 - 1630. The contractor will provide a telephonic recording for the passengers to obtain flight information, points of contact and names regarding space required/space A travel, baggage services, and provide international travel pet information (documentation, immunization, and border clearance requirements). Contractor shall provide points of contact and phone numbers of local kennels/veterinarians that may be used for assistance with pet travel clearance. The contractor shall be available one

(1) hour after all arriving passengers have departed the baggage claim area. The Departure Gate shall be staffed and operational 1 1/2 hours prior to aircraft departure, and as required after aircraft departure and during aircraft delays.

The Arrival Gate shall be staffed and operational to meet aircraft arrivals.

1.1.2.3.2.2. Twelve hours in advance of flight departure time, AMC will provide the Contractor at the origin boarding station a passenger list identifying the travelers booked for that flight. AMC will also provide for each

Page 3 of 41 Attachment 1 departure; boarding passes and baggage tags to be prepared and issued by the contractor and provide baggage identification tags to be completed by the passenger. The Contractor shall track all flights via the appropriate command and control center, notify the Contracting Officer’s Representative (COR) of any flight schedule changes, and take all actions necessary to ensure on-time departure.

1.1.2.3.2.3. Ask each passenger (or sponsor) "Do you have any firearms or hazardous materials to declare?" if they have any items or material that might be considered hazardous; shall also be alert for luggage, parcels, boxes, or containers that may be questionable; and, shall question passengers on the actual contents of all questionable items.

Advise the passenger that edged or sharp objects, regardless of length, must be in their checked baggage Comply with requirements for border clearance of all passengers.

1.1.2.3.2.4. Flight Information: Provide arrival/departure information to airport personnel for posting to airport Flight Information Display (FIDS) System. MC and last two digits of mission should be the airline code used.

1.1.2.3.2.5. Establish processing procedures to expedite check-in of special category passengers and families with special needs.

1.1.2.3.2.6. Pet Handling. Accept pets for airlift and assess appropriate charges if they are properly caged and have required documentation.

1.1.2.3.2.6.1. Assist passengers in obtaining all documentation, immunization and border clearance requirements, or other necessary information pertaining to pet shipment. Provide points of contact and phone numbers of local kennels/veterinarians.

1.1.2.3.2.6.2. Determining pet shipment eligibility or ineligibility is the responsibility of the contractor. Prior to denying any pet shipment, the contractor shall coordinate with the senior military representative on scene to ascertain whether or not the discrepancies can be resolved.

1.1.2.3.2.6.3. Establish pet processing procedures to ensure owners are notified when his or her pet(s) are safely loaded on-board the aircraft.

1.1.2.3.2.7. Annotate passenger travel documents with actual body and baggage weights, passenger manifest line number, pieces of checked baggage, seat assignment, time of check-in, Unit Line Numbers (ULN), final destinations, passport number, and passenger processing agent initials.

1.1.2.3.2.8. Assign passenger seat selection based on the passenger’s seating desire and aircraft seating availability.

1.1.2.3.2.9. Pre-assign seats for all Distinguished Visitors.

1.1.2.3.2.10. Inform passengers of pertinent flight and facility information. As a minimum this includes hand-carried items limitations, boarding time, boarding gate, en route stops, meal service, and arrival time.

1.1.2.3.2.11. Distribute final manifests and associated documents to the Senior Flight Attendant.

1.1.2.3.2.12. Brief the Senior Flight Attendant on passenger loads and special requirements.

1.1.2.3.2.13. Assign seats to pre-booked families before the flight is opened to ensure families sit together.

1.1.2.3.2.14. KEY PROCESSING PERSONNEL.

1.1.2.3.2.14.1. Floor Supervisor. Make a floor supervisor available in front of the passenger processing counters during all flight processing, to validate travel documents, provide baggage identification tags, resolve passenger problems, offer assistance, and expedite passenger processing.

1.1.2.3.2.14.2. Flight Controller. Make a flight controller available to accomplish a continuous passenger count during all flight processing. The contractor shall compile a total flight package including all monies collected (in the

Page 4 of 41 Attachment 1 form of a money order), any pre-manifest, close out forms provided, and six copies of each originating manifest.

The flight package will be handed to the military personnel at that location.

1.1.2.3.2.15. DELAYS. Update AMC customers/passengers to ensure they are kept informed during delayed aircraft arrivals/departures.

1.1.2.3.2.15.1. Distribute government provided delayed flight information letters to passengers.

1.1.2.3.2.15.2. Distribute hotel and meal vouchers. Annotate the manifest indicating where each passenger has been billeted and provide a completed copy to the COR personnel.

1.1.2.3.2.15. ANNOUNCEMENTS. Prepare and utilize AMC announcements which meet the guidance outlined in AMCI 24-101, Volume 14, Attachment 19.

1.1.2.3.2.15.1. Ensure passengers are kept informed using the public address system or other available method.

1.1.2.3.2.15.2. Prior to aircraft arrival at Seattle-Tacoma International Airport, the contractor will make an announcement onboard the aircraft stating that if passengers have a completed AMC Form 140, Space Available Travel Request, to submit the form to uniformed contract passenger service agent prior to departing the customs area. The contract passenger service agent will stamp (government provided), sign, date the AMC Form 140, and return the “Passenger Copy” to the passenger. The collected AMC Form 140(s) will be submitted to the Seattle AMC Military office within 6 hours of flight arrival.

1.1.2.3.2.16. GATE SERVICES. Provide one-on-one assistance on and off the aircraft, within the baggage arrival area/US customs arrival area, and throughout the airport complex to unique category passengers, passengers with physical limitations, passengers with small children and/or pets and unaccompanied minors.

1.1.2.3.16.1 Provide aircraft aisle chair service; and, wheelchair service within the airport complex.

1.1.2.3.2.16.2 Accompany/escort unaccompanied minors once boarded on the aircraft, from the time of aircraft arrival to aircraft departure, and during aircraft delays.

1.1.2.3.2.16.3 During overnight delays occurring after boarding at origin/enroute stations, care of unaccompanied minor is the contractor's responsibility. Parents/legal guardians are responsible if delay occurs prior to boarding at origin station.

1.1.2.3.2.16.4 Provide projected aircraft arrival information to the down-line station(s) and recipient guardian of unaccompanied minor(s) within one (1) hour of aircraft delay as well as upon aircraft departure.

1.1.2.3.2.16.5 Brief the airlift COR personnel on passenger loads, actual weights (passenger and baggage), and special requirements, not later than (NLT) one (1) hour prior to scheduled departure.

1.1.2.3.2.16.6 Verify that passengers boarded on the aircraft match the passenger manifest. Investigate and correct all discrepancies.

1.1.2.3.2.16.7 Meet all inbound aircraft and obtain/collect traffic documentation from the airlift COR personnel.

1.1.2.3.2.16.8 Pre-board car seats to assist families with small children.

1.1.2.3.2.16.9 A minimum of 6 check-in counters must be available during passenger processing. At no time should passengers stand in line longer than 15 minutes waiting to process.

1.1.2.3.2.17. INCIDENTS/ACCIDENTS. Immediately advise the airlift COR personnel of any unusual event, incident or emergency involving aircraft arrival/departure.

Page 5 of 41 Attachment 1

1.1.2.3.2.17.1 Notify the COR personnel within thirty (30) minutes of an incident/accident involving personnel/property. Forward a written incident/accident report to the COR personnel within forty-eight (48) hours.

The report shall include the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description that includes the circumstances as well as a chronological order of the incident/accident.

1.1.2.3.2.17.2 Notify the COR personnel of a potential delay, an actual delay, or a mission abort as pertinent information becomes available.

1.1.2.3.2.18. BAGGAGE SERVICES. The contractor shall:

1.1.2.3.2.18.1 Flight Departures. Perform a physical walk through of all customs baggage holding areas and baggage carousels that support AMC within thirty (30) minutes of flight close-out.

1.1.2.3.2.18.2 Perform a physical check of the jet-way prior to pre-departure preparations and the closing of the aircraft cabin door(s) to verify no items were left behind

1.1.2.3.2.18.3 Aircraft Arrivals. Complete a walkthrough of the aircraft after all passengers have deplaned. Any items/articles found aboard will be delivered to the military personnel on station.

1.1.2.3.2.18.4 Perform a physical walk through of all baggage holding areas, baggage carousels, and baggage piers that support AMC within one (1) hour after aircraft arrival to check for any remaining/unattended AMC baggage.

1.1.2.3.2.18.5 Ensure passengers are kept informed in the baggage service arrival area, until all bags are claimed and/or the last passenger has departed the baggage claim area.

1.1.2.3.2.19. APPEARANCE. Contractor employees shall be uniformed and present a neat well groomed appearance and be easily recognized as contractor employees. Contractor employees shall wear a CO approved nametag of approximately 3"X1" with AMC logo in appropriate colors.

1.1.2.3.2.20. FUNDS CONTROL. All funds will be turned over to AMC personnel NLT 36 hours after flight departure. Money collected will be in the form of a money order, and/or DD Form 139 accompanied by all receipts.

Money will be transferred using an AMC Form 305. Contractor will hand over a check or money order made out to the McChord AFB WA FSO along with any personal checks/DD Form 139s to the COR that is on duty. Break down of money for each flight will be provided by 62 APS McChord personnel.

1.1.2.3.2.21. GOVERNMENT PROVIDED TRAINING. Government personnel will provide initial familiarization training at Seattle-Tacoma International Airport Channel Extension location to contractor employees for the first thirty (30) days of the contract performance period. During this period, the contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform Commercial Passenger Services as defined in this PWS.

1.1.2.4. TRANSPORTING ADDITIONAL ITEMS: The Government may require the contractor to transport courier material, mail, additional baggage in any amount not in excess of 245 pounds multiplied by the difference between the number of passengers carried and the Guaranteed ACL (GACL). Mail and cargo required to be transported will be of such weight and configuration as to fit readily in otherwise unused space within the cargo or baggage compartment of the aircraft (or both), without interference with baggage stowage.

1.1.2.5. ACCEPTANCE OF UNACCOMPANIED CHILDREN: Unaccompanied minors not less than 10 and up to 17 years of age shall be accepted for boarding. During flight, care of unaccompanied children is the contractor's responsibility.

1.1.2.6. ESCORTS AND BAGGAGE ACCOMPANYING BLUE BARK: The originating station Contracting Officer’s Representative (COR) will notify the local contractor representative of the names of the BLUE BARK passengers on board.

Page 6 of 41 Attachment 1

1.1.2.7. PLANNING WEIGHTS: When available, the contractor shall use DOD provided weights for planning purposes. In the absence of DOD provided planning weights into the CENTCOM AOR, the contractor shall use 320 pounds (190 pounds per passenger plus 130 pounds baggage). All other routes shall use 245 pounds (175 pounds per passenger plus 70 pounds baggage) as the planning weight.

1.1.2.8. WEIGHT COMPUTATIONS:

1.1.2.8.1. LOCATIONS WITH CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are available, the Government will provide the contractor with actual body weights on the passenger manifest which will include the passengers weight and their carry-on baggage weight.

1.1.2.8.2. LOCATIONS WITHOUT CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the following additives to determine the total weight of each individual: Boots: 5 pounds; Helmet: 5 pounds; Uniform: 5 pounds; Web Gear: 12 pounds; Weapon: 10 pounds; Hand Carried Baggage: 20 pounds (unless determined, through interrogation, that the carry-on exceeds 20 pounds, then an upward adjustment must be made to accommodate the extra weight.) Contractors should use FAA Principal Operating Inspector approved guidance for hand-carried baggage and personal items. All items transported in the cargo compartment of a Contractor aircraft shall be weighed.

1.1.2.8.3. MIXED LOADS OF MILITARY MEMBERS: For mixed loads of military members and their dependents (such as channel missions), if currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the weight of carry-on baggage and personal items. For military members, the additives listed in paragraph 1.1.2.8.2.

above will be included.

1.1.2.8.4. ACTUAL WEIGHTS: The Government will weigh all items transported in the cargo compartment of a commercial aircraft in accordance with the Defense Transportation Regulation (DTR), Part III, Chapter 303, paragraph D.2.d.(5); actual weight will be provided to the contractor. To ensure actual weight data is useable for proper load planning, advance communication between the TO/mobility/unit representative and air carrier must take place in sufficient time to prevent any loading delays prior to going operational.

1.1.2.8.5. NON-APPLICABILITY: The above weight computation provisions do not apply at commercial Non- Gateway/Non-Channel Extension locations or at Channel Extension locations. At these locations, the contractor is responsible for obtaining actual weights of passengers and all baggage IAW PWS paragraph 1.1.2.3.1.

PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION LOCATIONS

1.1.3. IN-FLIGHT PASSENGER SERVICES: The contractor shall provide in-flight passenger services equal to that provided commercial charter passengers on international commercial flights, unless otherwise specified in this

PWS.

1.1.3.1. FLIGHT COMFORT NEEDS: Additionally, the following flight comfort needs shall be provided:

1.1.3.1.1. PILLOWS AND BLANKETS: The contractor shall provide commercially cleaned blankets at the origination and turnaround stations. Pillows shall be replaced with adequate frequency to ensure they are in a clean and serviceable condition.

1.1.3.1.2. TOWEL SERVICE: On flight segments over 4 hours, the contractor shall provide a moist, heated, cloth towel immediately prior to each hot meal and one hour before landing.

1.1.3.1.3. IN-FLIGHT MOVIES AND STEREO: The contractor shall provide complimentary headsets for video and audio entertainment.

Page 7 of 41 Attachment 1

1.1.3.1.4. ARRIVAL ORIENTATION VIDEO: When provided by the Government and coordinated through the contractor, the contractor shall show an arrival orientation video prior to aircraft arrival. The contractor shall be accountable for videotapes placed on each aircraft.

1.1.3.1.5. CHILDREN’S AMENITIES: Contractor shall provide individual in-flight entertainment suitable for children up to age 12. The contractor shall provide an emergency supply of disposable diapers

1.1.3.2. REIMBURSEMENT OF PENALTY FEES: In accordance with paragraph 1.1.5.1.2, Late Baggage Receipt and Onward Travel Connections—Contractor Non-Reimbursable, an announcement shall be made informing passengers of the contractor’s responsibility to provide reimbursement of penalty fees imposed on them by the commercial transportation service in which they have onward transportation, describe the process and provide all materials necessary for passengers to obtain reimbursement.

1.1.3.3.