Exhibit 2_Performance Procedures -08 Dec 09.pdf

SOLICITATION HTC711-09-R-0022-A00007

EXHIBIT 2 – Performance Procedures

08 Dec 09

CARRIER

PERFORMANCE/DISCREPANCY/SUSPENSION

PROCESS

1. Carrier Performance.

1.1.1. Carrier performance, including such areas as on-time performance, breach of contract, contract discrepancies/demerits, cargo backlog, and EDI214 GTN accuracy, will be monitored jointly by the CENTCOM CCDOC, AMD/APCC, and TCAQ.

1.1.2. The CENTCOM CDDOC will be the lead office responsible for developing the Theater Express carrier performance data reports and scheduling periodic CENTCOM Theater Express conferences.

1.1.3. The Government will use past performance for each carrier in determining delivery performance. These records shall encompass only deliveries that have been completed within the last 90 days and will not consider records that were exempted due to uncontrollable factors. Discrepancies shall be annotated on completed deliveries where the required delivery timeframe has been exceeded and the delay was deemed as controllable by the carrier.

1.1.4. In addition to delivery performance, overall adherence by the carrier to the contract terms and conditions is also a performance factor that is considered when awarding future cargo awards. If a carrier violates the contract terms and conditions, a demerit shall be assessed against the carrier. A demerit will degrade the probability that a carrier will earn future cargo awards. Accrual of a demerit will directly affect future cargo awards for 90 days after the date of the assignment of the demerit.

2. Carrier Discrepancies.

2.1.1. The discrepancy process is used only for assisting in making task order award decisions and does not limit, in any manner, or change the Government’s rights to address contract performance issues in accordance with the other terms of the contract.

2.1.2. Discrepancy: Defined as an action that violates the contract terms and conditions or standard operations of the CDDOC/AMD/Aerial Port. A discrepancy may also result in the assignment of a demerit and/or a suspension action against the carrier. Discrepancy resolution will normally be accomplished by the APCC during day-to-day operations.

2.1.3. The AMD/APCC Team Chief will determine whether a discrepancy was the result of a carrier controllable or uncontrollable circumstance.

2.1.4. Controllable discrepancies will be used for statistical computation of carrier performance and will affect the future bid submissions by a carrier for a 90 day period.

2.1.5. Uncontrollable discrepancies will be recorded for historical purposes, but will not be used in computation of carrier performance and will not affect future bid considerations by the carrier. These will be identified by the AMD/APCC Team Chief by checking the “exempt” box in the Theater Express database.

SOLICITATION HTC711-09-R-0022-A00007

EXHIBIT 2 – Performance Procedures

08 Dec 09

2.1.6. There are five categories of contract discrepancies/demerits.

3. Carrier Demerits. A negative action and/or incident by a carrier that impacts mission accomplishment and requires AMD/CDDOC/Aerial Port intervention to rectify.

3.1.1. The AMD/APCC Team Chief, in coordination with the CENTCOM CDDOC and Contracting Officer will determine if it is necessary to assign a demerit.

3.1.2. Accrual of demerits will degrade the opportunity to earn future awards.

3.1.3. Accrual of demerits will affect the future bid considerations of a carrier for a 90 day period from the date of assignment.

3.1.4. A demerit may also be assigned in conjunction with a carrier suspension.

3.1.5. A demerit may be applied in conjunction with an associated AMD number or may by applied independent of an AMD Number.

4. Carrier Bid Suspension. This process excludes a carrier from bid award consideration for a set period of time based on the discrepancy/demerit.

4.1.1. The contracting officer is the only person authorized to issue bid suspension notifications.

4.1.2. The contracting officer’s decision will made after coordination with the CENTCOM CDDOC and AMD/APCC Team Chief.

4.1.3. The contracting officer reserves the right to exclude, from bid award consideration, any contractor that has not delivered all cargo in 144-hrs or less. This bid exclusion will be for the whole program and will remain in effect until the outstanding cargo is delivered.

DISCREPANCY/DEMERIT_TABLE

Demerit Category

Demerit Description Example Rationale Recommended Bid

Suspension Time (Hrs)

Flight Safety

An unsafe in-flight act that could reasonably lead to accident or injury

Ground Safety

An unsafe ground act that could reasonably lead to accident or injury

Reliability

An act that could reasonably lead to property damage or theft

Procedural

Failure to follow airfield/established procedural guidance

5 Breach of contract terms

Cargo delays, daily spot-bid mistakes, turn back of awarded cargo, call-sign issues, manifest issues, sequencing issues.