Attachment 3_Theater Express PastPerformanceQuestionnaire_15 Sep 09.pdf

UNITED STATES TRANSPORTATION COMMAND

508 SCOTT DR

SCOTT AIR FORCE BASE IL 62225-5357

Source Selection Information - See FAR 2.101 and 3.104 For Official Use Only

Source Selection Sensitive When Filled In

21 Dec 09

FROM: USTRANSCOM DIRECTORATE OF ACQUISITION

508 SCOTT DRIVE

Scott AFB IL 62225-5357

SUBJECT: Past Performance Questionnaire for Solicitation HTC711-09-R-0022

The United States Transportation Command (USTRANSCOM), International Scheduled Services Division is in the process of evaluating offers for award of the CENTCOM Theater Express contract. Under this contract, the contractor will provide personnel, training, supervision, equipment, Prior Permission Requests (PPRs), Diplomatic Clearances (DIPS), and customs clearances procedures necessary to perform international commercial cargo transportation services within the Central Command (CENTCOM) Area of Responsibility (AOR) as required by the Air Mobility Division (AMD), Combined Air Operations Center (CAOC), Aerial Port Control Team (APCT).

Transportation services include the time-definite, port-to-port pick-up and delivery with the exception of Defense Distribution Depot Kuwait, Southwest Asia DDKS outbound cargo, which will be DDKS facility-to-port, Intransit Visibility (ITV), and customs processing and clearance of 463L palletized and roll-on/roll-off cargo to CENTCOM Forward Operating Base /Forward Operating Locations (FOB/FOL).

One of the significant considerations in proposal evaluation is the verification of the offeror’s past and present performance on contracts which reflect the offeror’s ability to perform on the proposed effort. We depend on information received from sources such as yours, which have had first-hand experience with an offeror, for the evaluation of the offeror's performance on those contracts. If information on this particular contractor has been entered into the Contractor Performance Assessment Reporting System (CPARS), please annotate that on the front of the questionnaire in the appropriate block. We will use this information, as well as the specific information obtained from this questionnaire, to complete our analysis of the offeror’s past performance.

Our areas of interest in the offeror are summarized in the enclosed questionnaire. Our schedule is extremely tight and we need your written response no later than the proposal due date.

To assist you in preparing your response and expediting your reply, the questionnaire may be typed or handwritten and then mailed (see questionnaire for mailing address) or "faxed" to (618) 256-2804 (DSN 576-2804), Attention: Andy Glose, USTRANSCOM or scanned and emailed to andrew.glose@ustranscom.mil. If faxed, please call Andy Glose

Source Selection Sensitive When Filled In

Source Selection Information - See FAR 2.101 and 3.104

Source Selection Sensitive When Filled In at (618) 229-2507 (DSN 779-2507) prior to transmission. Your completed questionnaire will become a part of the official records.

Your help is greatly appreciated and your prompt response will be one of the keys to the successful and timely completion of this award. Please call Andy Glose at (618) 229- 2507 (DSN 779-2507) if you have any questions.

//signed//

GREGORY V. HUNT

Contracting Officer

Attachment:

Questionnaire

Source Selection Sensitive When Filled In

Source Selection Information - See FAR 2.101 and 3.104

PAST PERFORMANCE QUESTIONNAIRE

Theater Express 15 Sep 09

Introduction

The Department of Defense is conducting a competitive procurement to provide personnel, training, supervision, equipment, Prior Permission Requests (PPRs), Diplomatic Clearances (DIPS), and customs clearances procedures necessary to perform international commercial cargo transportation services within the Central Command (CENTCOM) Area of Responsibility (AOR) as required by the Air Mobility Division (AMD), Combined Air Operations Center (CAOC), Aerial Port Control Team (APCT).

Transportation services include the time-definite, port-to-port pick-up and delivery with the exception of Defense Distribution Depot Kuwait, Southwest Asia DDKS outbound cargo, which will be DDKS facility-to-port, Intransit Visibility (ITV), and customs processing and clearance of 463L palletized and roll-on/roll-off cargo to CENTCOM Forward Operating Base /Forward Operating Locations (FOB/FOL).

Questionnaire Subject

To assist in evaluating proposals under this procurement, you have been requested to provide descriptive information for the following contract:

NOTE: Remarks may be continued on separate pages. Please identify category and question number.

Contractor Name:

Address:

Program Manager:

Contact Phone/Fax Number(s):_________________________________________________

Procurement Contracting Officer:_______________________________________________

Address:___________________________________________________________________

Contracting Officer (CO) Phone/Fax Number(s):___________________________________

Current Administrative Contracting Officer (ACO):_________________________________

Address:___________________________________________________________________

ACO Phone/Fax Number(s):___________________________________________________

Contract Type:___________________________ Period of Performance:

Original Contract Value:___________________ Final Contract Value:

Description of Services provided in the Contract:

Source Selection Sensitive When Filled In

Source Selection Information - See FAR 2.101 and 3.104

Questionnaire Instructions

Please provide your assessment of the level of performance associated with the contract for which you are a reference. Mark the appropriate block, indicating the contractor’s past performance with the ratings provided below.

Rating Definitions

Choose the rating that most accurately describes the contractor’s performance or situation. Please provide written responses for any ratings less than Satisfactory.

Narrative comments would be particularly useful and greatly appreciated. Space is provided for comments, and additional pages may be used if desired.

Please return your questionnaire directly to:

USTRANSCOM TCAQ-I

Attn: Andy Glose 508 Scott Drive Scott AFB, IL 62225 Phone: Commercial: 618-229-2507 DSN: 779-2507 or

Fax 618-256-2804 (DSN 576-2804).

email: andrew.glose@ustranscom.mil

For mailed questionnaires, please mark envelopes as follows: “TO BE OPENED BY ADDRESSEE ONLY”

Thank you for your time and information.

Rating

Definition

Exceptional Performance met all contract requirements and exceeded many to the customer’s benefit. Problems, if any, were negligible and resolved in a timely, highly effective manner.

Very Good Performance met all contract requirements and exceeded some to the customer’s benefit. There were a few minor problems which the contractor resolved in a timely, effective manner.

Satisfactory Performance met contract requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory.

Marginal Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective.

Unsatisfactory Performance did not meet most contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.

Source Selection Sensitive When Filled In

Source Selection Information - See FAR 2.101 and 3.104

1. Your Organization Name and Address:

Name:

Title:

Phone: FAX: E-Mail

2. Contractor performed as the Prime Contractor Subcontractor Key Personnel

Comments:

3. Past Performance: Please characterize the level of the contractor’s overall performance by placing an “X” in the appropriate block (N/A = Not Applicable, U = Unsatisfactory, M = Marginal, S = Satisfactory, VG = Very Good, and E = Exceptional).

Work Area U M S VG E N/A (a). Provided qualified personnel and resources to successfully perform air transportation of full pallet and/or roll-on/roll-off cargo transportation to multiple locations within the CENTCOM geographical area (e.g., Iraq, Afghanistan, Kuwait, Qatar, Bahrain).

(b). Demonstrated proper adherence to CENTCOM or Middle East Civil Aviation Authority directives and procedures (e.g., NOTAMs, Airfield Managers, Airport Authorities, etc) to ensure safe and reliable airmanship practices

(c). Implemented effective safety and audit oversight programs on foreign flag air carriers

(d). Provided air cargo transportation services with minimal or no documented air carrier safety incidents (air or ground related)

(e). Provided prompt notifications and corrective measures for lost, damaged or astray air cargo shipments.

(f). Provided quality control procedures to ensure compliance with contract terms and conditions.

(g). Complied with contract transit time requirements (e.g., adhered to pick-up, delivery dates/times/schedules)

(h). Provided complete and accurate Electronic Data Interchange (EDI) reports.

(i). How well did the contractor comply with electronic or manual billing methods?

(j). Demonstrated effective surge/redirection capabilities (k). Provided accurate and timely Intransit Visibility for air cargo shipments.

(l). Provided effective customs and DIP clearance processes in the CENTCOM geographical area (e.g., Iraq, Afghanistan, Kuwait, Qatar, Bahrain)

(m). Demonstrated knowledge of 463L pallets and outsize cargo shipping and handling.

Source Selection Sensitive When Filled In

Source Selection Information - See FAR 2.101 and 3.104

Any additional comments:

4. Has any part of this contract been terminated for default or convenience?

YES NO

If YES, please explain the reasons for termination (i.e. inability to meet cost or delivery schedules, performance, etc.)

5. How would you rate the contractor’s overall performance (place an “X” in the appropriate block)?

Exceptional____ Very Good ____ Satisfactory ____ Marginal____ Unsatisfactory______

Comments:

6. Would you award to this contractor again? Yes_________ No_________

Explain:

7. Any additional comments:

Questionnaire Subject