Attachment A - PWS (Amendment 1).docx

ATTACHMENT A

Title: JOINT TRAUMA ANALYSIS AND PREVENTION OF INJURY IN COMBAT (JTAPIC) INTERNAL PROGRAM MANAGEMENT SUPPORT (JIPMS)

Requiring Activity Name: Defense Health Agency (DHA)/ Research and Development (R&D) - Medical Research and Development Command (MRDC) - Joint Trauma Analysis and Prevention of Injury in Combat (JTAPIC) Program

1.0 INTRODUCTION

The DHA is a joint, integrated Combat Support Agency that enables the Army, Navy, and Air Force medical services to provide a medically ready force and ready medical force to Combatant Commands in both peacetime and wartime. The DHA uses the principles of Ready Reliable Care to advance high reliability practices across the Military Health System by improving our system operations, driving innovative solutions, and cultivating a culture of safety.

1.1 Mission

1.1.1 The Command’s mission is to responsively and responsibly create, develop, acquire and deliver capabilities for the warfighter.

1.2 Background

The JTAPIC program is a DoD asset in support of the Executive Agent (EA) with responsibility to collect, integrate, analyze and store operations, intelligence, materiel, and medical data to inform solutions that prevent or mitigate injury during the full range of military operations. The JTAPIC Program links medical, intelligence, operational, and materiel communities to collect and analyze data from combat incidents to help inform decisions by materiel developers, commanders, the U.S. Army Training and Doctrine Command (TRADOC), and senior leaders.

The JTAPIC Program is managed by the DHA R&D-MRDC. JTAPIC was established in 2006. DoD recognized the need for the prevention, mitigation, and treatment of blast injuries. On 5 July 2006, the DoD issued Directive 6025.21E, which directed the development and use of a joint database for collecting, analyzing, and sharing information related to the performance of blast protection systems. The JTAPIC Program stemmed from this directive. The authority for this program comes from Public Law 109-163, Sect. 256, National Defense Authorization Act for Fiscal Year (FY) 2006. JTAPIC is a virtual matrixed organization with 11 Chartered Partners from Medical, Intelligence, Materiel and Operational communities and commands.

1.3. Scope

The JTAPIC program requires program management, operations, intelligence and liaison support services to integrate all combat incidents - supported by the JTAPIC Internal Program Management Support (JIPMS) team. The services required by JTAPIC are determined to be severable. The requirements are organized into four (4) objectives outlined in Sections 3.1-3.4 and will be provided in three locations: the National Capital Region, Fort Detrick, MD; MacDill Air Force Base (AFB), Tampa, FL; and Fort Sam Houston, TX.

1.4 Non-Personal Services

This PWS identifies services that are strictly non-personal in nature, as defined in Federal Acquisition Regulation (FAR) Part 37. The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or given the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor’s responsibility to notify the Contracting Officer (KO) immediately.

1.5 Organizational Conflict of Interest (OCI) Category

The DHA R&D-MRDC has categorized all service procurements into one of three (3) as defined below, for purposes of identifying, avoiding, or mitigating against OCIs in accordance with (IAW) FAR Subpart 9.5. The categories are defined as follows:

Category 1: Program and/or Administrative Support: Services which, by their very nature, give the Contractor access to non-public procurement sensitive data about the contract requirements, other Contractors’ proprietary information, or put the Contractor in a position to influence the award decision on a contract in which they are participating. Services would be characterized as having access to Command Wide procurement sensitive information, or work that could likely have an influence over follow-on awards or contracts within subordinate directorates/Commands.

Category 2: Program Management Support: Services which assist in planning and managing an organization’s activities and programs. These include, for example: requirements analysis, acquisition support, budget planning and management, business, process reengineering, program planning and execution support, and independent technical management support. Services would be characterized as having access to only Directorate or Subordinate Command level procurement sensitive information or work that would have little influence on follow-on requirements or requirements of other directorates/ Subordinate Commands.

Category 3: Product Support. Services or end items required to meet the mission requirements of the organization’s activities and programs. These include, for example: concept exploration and development, system design, system development and integration, Commercial Off-The-Shelf (COTS) Procurement and integration, internal development testing, deployment, installation, operations, and maintenance. Services can be characterized as having little or no access to procurement sensitive information other than the immediate requirement and little chances of follow-on work that can be influenced by the immediate requirement.

1.5.1 Contractor participation in more than one of these areas may give rise to an unfair competitive advantage resulting from access to advance acquisition planning, source selection sensitive or proprietary information. Furthermore, Contractor participation in more than one area may give rise to a real or apparent loss of Contractor impartiality and objectivity where its advisory or planning assistance in one area potentially affects its present or future participation in another area.

1.5.2 The purpose of this categorization is to accomplish the following three objectives: (1) to inform prospective Offerors that DHA R&D-MRDC presumes that award of a contract or order in the subject category will give rise to real or apparent OCIs with respect to requirements in the other two categories; (2) to assist current Contractors and prospective Offerors in developing their own business strategies regarding participation in DHA R&D-MRDC requirements and in identifying, avoiding or mitigating against OCIs; and (3) to ensure that all current Contractors and prospective Offerors are afforded the maximum practicable opportunity to compete for all DHA R&D-MRDC requirements consistent with the restrictions required under FAR Subpart 9.5 and sound business practices.

For purposes of identifying, avoiding and/or mitigating against OCIs, JTAPIC will examine all its requirements and acquisitions regardless of the cognizant contracting activity or the type of contract vehicle used.

Each JTAPIC solicitation will therefore be designated as falling within one of the three (3) above defined categories. The work called for under this contract/order has been determined by JTAPIC to fall within the following OCI category:

1.5.3 The JIPMS support is identified as OCI:

Category 2 – Program Management Support

1.5.4 OCI Certification Form (Attachment 1) (Deliverable 1). The Contractor shall perform a thorough comparative analysis of the potential new support services effort against all current and previous support service efforts performed in support of DHA R&D-MRDC and ascertain whether there is a possible conflict of interest. If there is a conflict of interest or the appearance of a conflict of interest, the Contractor shall provide an OCI Mitigation Plan as a means of preventing, avoiding, and mitigating each OCI identified. The Contractor shall complete the OCI Certification at time of proposal submission.

2.0 GENERAL REQUIREMENTS

2.1 Contractor Site Access

2.1.1 The Government will provide access to the Government controlled facilities, equipment, and materials for daily business use for Contractor personnel assigned to the contract. This will include office space, desk, telephone, chair, computer, shared printer, and requisite consumable materials. Reference Section 4.10.1. Government Furnished Facilities (GFF) and Section 4.10.2. Government Furnished Property (GFP).

2.1.2 Contractor personnel assigned to the contract will be provided a Common Access Card (CAC) and a building access badge which are coded badges for access to secured buildings via a card-key system for the specified to the work performance location. The CAC and building access badges are Government property and thus are controlled and tracked by the Government and Contractor employees in possession of the badges should protected at all times. Upon contract completion, termination, or when a contractor employee no longer requires access to the specified work performance location, all CAC and access badges to the Government facility shall be turned in to the Contracting Officer’s Representative (COR).

2.2 Business Relations

2.2.1 The Contractor shall successfully integrate and coordinate all activity needed to execute the requirements of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.3 Protection of Information/Public Releases

The Contractor shall coordinate and discuss with the COR all corporate publications (e.g., news releases, abstracts from meetings, or other correspondence) that contain references to this contract. Additionally, prior to releasing any of the above, the Contractor shall provide a copy of the release to the Contracting Officer (KO) for comments and approval to release.

2.4 Contract Management

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the contract. The Contractor must maintain continuity between the support operations on-site and off-site at the Contractor’s corporate offices.

2.4.1 Contract Management Activities

a. Government Management of the Contract. The KO will officially designate (in writing) a COR to oversee the contract. The Government’s COR will have responsibility for:

(1) Serving as the primary point-of-contact for contract level coordination of administration and technical performance matters.

(2) Identifying the need for generating contract modification requirements; as required.

(3) Inspection, accepting, or rejecting all Contractor technical deliverables and invoices provided under the contract.

(4) Serving as the approval and disapproval authority for receiving reports and invoices.

(5) Managing Government Furnished Materials (GFM).

(6) Conducting contract surveillance activities.

(7) Elevating to the KO any problems that cannot be addressed by the COR.

(8) Conducting other activities as specified in the COR appointment memorandum.

b. Contractor Management of the Contract. The Contractor’s Program Manager (PM) has oversight of the contract and shall address contract issues, quality issues, and overall Contractor performance. This may include coordination with the KO and the COR to resolve any issues that may arise, or proposed changes or modifications to the contract. The Contractor point of contact (POC) shall ensure the contract is performed efficiently, accurately, on time, and in compliance with the requirements of this PWS. In addition, the Contractor PM shall ensure timely and accurate submission of invoices and ensure the following actions are completed:

(1) The Contractor shall ensure the Non-Disclosure Agreement (NDA) (Attachment 2) (Deliverable 2) is signed by all Contractor and subcontractor employees assigned to or performing under this contract before commencement of the required support services. The NDA shall be signed by a corporate official (Contractor PM or higher). The Contractor shall ensure all Contractor and subcontractor employees understand and adhere to the terms of the NDA, protecting the procurement sensitive information of the Government and the proprietary information of other Contractors. Assignment of Contractor employees who have not signed the NDA or failure to adhere to signed NDA may constitute default on the part of the Contractor.

(2) Program Management Plan (PMP) (Deliverable 3). The Contractor shall develop a PMP for Government approval. Following Government approval, the PMP shall be used to manage, track, and evaluate the Contractor’s performance. The PMP shall consist of control policies and procedures IAW standard industry practices for project administration, execution, and tracking. The PMP shall be submitted with the prospective Contractor’s proposal and shall be finalized and delivered to the COR within thirty (30) calendar days after contract award and revised quarterly. The PMP shall include the following:

(i) Identification of milestones where Government information/activity is required and timeline dependencies for subsequent Contractor activities.

(ii) An Integrated Master Management Plan (IMMP) describing the Contractor’s overall management approaches, policies and procedures including suggested project metrics.

(iii) A detailed staffing plan approved by the Government.

(iv) A recall roster in the event the Government is required to recall or account for all Contractor personnel on the JTAPIC PO, AFMES, SOCOM and CENTCOM spaces.

(3) Quality Control Plan (QCP) (Deliverable 4). The Contractor shall develop and maintain an effective QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services The QCP shall be submitted with the prospective Contractor’s proposal and shall be finalized and delivered to the COR within thirty (30) calendar days after contract award. The Contractor’s QCP is the assurance that the work products comply with the requirement of the contract. At a minimum, the QCP must include a self-inspection plan, an internal staffing plan, and an outline of the procedures that the Contractor shall use to maintain quality, timeliness, responsiveness, and customer satisfaction. After the COR accepts the QCP, the Contractor shall receive the KO’s acceptance in writing of any proposed changes.

2.4.2 Contract Administration

The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall respond to the Government requests for contractual actions by the suspense date. The Contractor’s PM shall serve as the POC between the Government and Contractor personnel assigned to provide support under this contract. The Contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to the contract. The Contract Administration Team will consist of the following members:

2.4.2.1 The KO will have overall responsibility for administering the contract. The KO is the only person authorized to obligate the Government and make changes to the contract. The KO will manage contract administration and quality assurance surveillance functions supported by contract administrators and the COR.

2.4.2.2 The COR will be appointed in writing and will be directly responsible to the KO. The COR serves as the Government’s POC for contract coordination of administration and technical performance. The COR will also have the overall responsibility for administration of GFM.

2.4.3 Personnel Administration

The Contractor shall maintain the currency of their employees by providing initial and refresher training on Government financial systems and program management systems as required to meet the PWS requirements. The Contractor shall provide administrative support to employees such as time keeping, leave processing, pay, and emergency needs.

2.5 Subcontractor Management

The prime Contractor shall be responsible for any subcontract management necessary to integrate work performed under the contract and shall be responsible and accountable for subcontractor performance. The prime Contractor shall manage work distribution to ensure there are no OCI considerations.

2.6 Location and Hours of Work

2.6.1 Locations of Work. Accomplishment of the results contained in this PWS requires work to be performed on-site at the following locations:

a. JTAPIC PO within the National Capital Region on Fort Detrick, MD. Services include the Operations, Intelligence, Analytical, and Liaison Support to be performed within the National Capital Region National Capital Region on Fort Detrick during established DHA core hours.

b. U.S. Special Operations Command (USSOCOM) Surgeon’s Office at MacDill AFB. Services include Business Analysis and Liaison Support to be performed at Tampa, FL during established USSOCOM core hours.

c. Armed Forces Medical Examiner (AFMES) at Joint Base San Antonio, Fort Sam Houston, TX. Services include Business Analysis and Liaison Support to be performed at San Antonio, TX during AFMES core hours.

d. U.S. Central Command (USCENTCOM) Surgeon’s Office at MacDill AFB. Services include Operations, Intelligence, Analytical, and Liaison Support to be performed at Tampa, FL during established USCENTCOM core hours.

The Government does not anticipate the workload requirement to be equal at each of the three (3) sites.

2.6.1.1 Telecommuting. IAW FAR 7.108, telecommuting is not permitted. The contracting officer has determined that the requirements of the agency, including security requirements, cannot be met if telecommuting is permitted.

2.6.2 Hours of Operation. The Contractor shall adhere to Government holidays and reporting of non-essential personnel during emergency or reduced operations. The COR will notify the Contractor should emergency or reduced operations occur. The expectation is that each Contractor employee work 80 hours within a 2-week period.

2.6.2.1 The Contractor shall perform services during regular duty hours from 0800 through 1700 hours, Monday through Friday with 30 minutes (non-paid) lunch period, except U.S. Federal Holidays. The 30 minute lunch period shall be between the hours of 1100 and 1300. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

2.6.2.2 Federal Holidays. The Contractor shall not perform services on the recognized holidays identified below. If any of the listed holidays fall on a Saturday, the holiday is observed on the preceding Friday and if the holiday falls on a Sunday, the holiday is observed on the following Monday.

a. New Year’s Day, 1 January

b. Martin Luther King’s Birthday, 3rd Monday in January

c. President’s Day, 3rd Monday in February

d. Memorial Day, last Monday in May

e. Juneteenth Day, 19 June

f. Independence Day, 4 July

g. Labor Day, 1st Monday in September

h. Columbus Day, 2nd Monday in October

i. Veteran’s Day, 11 November

j. Thanksgiving Day, 4th Thursday in November

k. Christmas Day, 25 December

2.6.2.3 Contractor shall not report to work on the days the Government or installation is closed due to local determination relating to safety conditions, inclement weather conditions, national emergencies, or energy conservation. During these periods of closure, the Contractor employees that are not designated as essential shall not report to work.

2.6.2.4 Early Dismissal. On the days the Government is dismissed early from regular duty hours for ad hoc reasons, Contractor employees are not dismissed early and shall continue to work regular duty hours. Should the Contractor dismiss employees early as a result of the Government dismal, the Contractor shall report the dismissal to the COR.

2.7 Contractor Identification

The Contractor shall ensure all employees properly identify as a Contractor when attending meetings, answering Government telephones, on all written correspondence, including e-mail, or working in situations where their actions could be construed as official Government acts.

2.8 Use of Military Rank by Contractor Personnel

All Contractor employees are prohibited from using a retired or reserve component military rank or title in all written, including e-mail, or verbal communications associated with the contract.

2.9 Post Award Conference / Contract Progress Meetings

2.9.1 The Contractor shall attend the Post-Award Conference to be scheduled within five (5) days after contract award. The, COR will convene the Post-Award Conference.

2.9.2 The Contractor shall attend quarterly contract progress meetings to be held with the KO, COR, or other Government personnel, as appropriate to review the Contractor’s performance. During the quarterly meetings, the COR will apprise the Contractor of how the Government views the Contractor’s performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

2.10 Business Casual Attire

All Contractor and subcontractor employees assigned to this contract shall dress appropriately in business casual attire. The JTAPIC work environment serves customers across DHA and a professional business casual attire is essential. Examples of appropriate business casual attire include a polo shirt with khaki pants, a sweater and a shirt with slacks, a jacket with a skirt or slacks and a blouse or a sweater with a skirt or pants. Jeans, t-shirts, shirts without collars and footwear such as flip-flops and sneakers are not appropriate and should not be worn. The Contractor POC shall ensure all employees and subcontractors assigned to the contract are aware of the business casual attire policy and 100% compliance is required. Contractor employees arriving to work that are not compliant with this policy will be asked to return home and change into appropriate business casual attire and the Government may request consideration for any resultant impact on performance.

2.11 Contingency Operations Plan (Deliverable 5)

The Contractor shall prepare and submit a Contingency Operations Plan to the COR. The Contingency Operations Plan (Deliverable 5) is due thirty (30) calendar days after the award of the contract and shall be revised on a semi-annual basis. The Contingency Operations Plan shall document the Contractor’s plans and procedures to maintain DHA support during an emergency. The Contingency Operations Plan shall include the following:

a. A description of the Contractor’s emergency management procedures and policies.

b. A description of how the Contractor will account for their employees during an emergency.

c. Planned temporary work locations or alternate facilities.

d. How the Contractor will communicate with DHA during emergencies.

e. A record of primary and alternate Contractor POCs, with primary and alternate telephone numbers and e-mail addresses.

f. Procedures for protecting all GFP and information.

2.12 Operations During Emergency Situations

Individual contingency operation plans shall be activated immediately after determining that an emergency has occurred, shall be operational within twelve (12) hours of activation, and shall be sustainable until the emergency situation is resolved and normal conditions are restored or the contract is terminated, whichever comes first. In case of a life-threatening emergency, the COR will immediately make contact with the Contractor POC to ascertain the status of any Contractor employees who were located in Government controlled space affected by the emergency. When any disruption of normal, daily operations occurs, the Contractor POC shall promptly open an effective means of communication with the COR and verify:

a. Key points of contact (Government and Contractor)

b. Temporary work locations (alternate office spaces or virtual offices)

c. Means of communication available under the circumstances (e.g. email, webmail, telephone, facsimile, courier)

d. Essential work products expected to continue by priority

The Contractor POC, in coordination with the COR, shall make use of the resources and tools available to continue JTAPIC PO, AFMES, SOCOM and CENTCOM contracted functions to the maximum extent possible under emergency circumstances. The Contractor shall obtain approval from the KO prior to incurring costs over and above those allowed for under the terms of this contract.

2.13 Monthly Progress Report (MPR) (Deliverable 6)

The Contractor shall deliver to the COR a MPR (Deliverable 6) detailing the progress, vice review of the key tasks in Section 3 target completion, invoices, and any problems/issues encountered in the performance of this PWS. The Contractor shall work with the COR on the MPR format. The Contractor shall require all subcontractors to provide input to the MPR where there are critical or significant tasks related to the prime contract. Critical or significant tasks shall be defined by mutual agreement between the Government and Contractor. The initial MPR is due NLT 45 calendar days after contract award (DACA) and on the 10th of each month thereafter.

2.14 Weekly Situation Report (SITREP) (Attachment 3) (Deliverable 7)

The Contractor shall prepare a SITREP (Deliverable 7) documenting the performance on each specified work performance location. The SITREP shall summarize the progress and status of all activities in sufficient detail for the contract file. It shall document the status of all products, travel, meetings completed the previous week and problems encountered, the resultant impact, and recommended solutions for those yet unresolved. The initial SITREP is due NLT 30 DACA and then weekly thereafter.

2.15 Combat Trafficking in Persons (CTIP)

DoD has a zero-tolerance policy for human trafficking. IAW FAR 52.222-50(c)(10) Combating Trafficking in Persons, the Contractor shall educate all employees assigned to this contract of the Government’s policy prohibiting trafficking in persons and the actions that will be taken against employees for violating to include but not limited to, removal from the contract, reduction in benefits, or termination of employee. As the COR monitors the Contractor and its employees, CTIP is a priority. CORs do not have the authority to investigate suspected incidents of CTIP, instead, they forward all reported or suspected violations to the KO immediately. The table below identifies how the COR will monitor the Contractor for CTIP.

Method Incentive

Has the Contractor informed employees including subcontractor employees assigned to this contract of the DoD / Army zero tolerance CTIP policy, including informing employees of the actions that will be taken against them for violations of this policy?

Reference: FAR Subpart 52.222-50, Para (c)(1)

Has the Contractor informed the COR about any information it receives that alleges a Contractor employee or subcontractor employee has engaged in conduct violating the CTIP policy?

Reference: FAR Subpart 52.222-50(d)(1)

Has the contractor informed the KO about any actions taken against Contractors, or subcontractor employees pursuant to CTIP policy?

Reference: FAR Subpart 52.222-50(d)(2)

2.16 Protection of Information

There shall be no dissemination or publication, except within and between the Contractor and any subcontractors or specified Integrated Product/Process Team (IPT) members who have a need to know, of information developed under this contract or contained in the reports to be furnished pursuant to this contract without prior written approval of the COR or the KO. The JTAPIC Director or Deputy Director approval for publication will require provisions which protect the intellectual property and patent rights of both the Government and Contractor.

2.17 Transition-In Plan (Deliverable 8)

The transition-in plan should identify the tasks to be accomplished, in coordination with Government personnel. The Contractor shall coordinate with the COR to finalize the transition-in plan five (5) calendar DACA. The transition-in plan shall include, but is not limited to:

1. Coordination with Government representatives.

2. Review, evaluation and transition of current JTAPIC support services.

3. Transition of historic data to new Contractor.

4. Government approved training and certificate process.

5. Orientation to introduce Government personnel and programs to the Contractor’s team, tools, methodologies, and business processes.

6. Distribution of Contractor purchased Government owned assets (if applicable).

7. Transfer of Government Furnished Equipment (GFE) and Government Furnished Information (GFI).

8. Coordination and transfer of staff Government keys, ID/security badges to include CAC and building access badges, and security codes.

9. Applicable JTAPIC PO, AFMES, SOCOM and CENTCOM briefing and personnel in-processing procedures.

2.18 Transition-Out Plan (Deliverable 9)

The transition-out plan should identify the tasks to be accomplished for transitioning work from this contract to the follow-on contract/order or Government entity. The transition-out plan should include how the Contractor shall support the Government in planning and implementing the transition to the follow-on contract/order or Government entity. The transition-out plan is due 60 calendar days prior to the contract completion date. The transition-out plan shall include, but not limited to:

1. Formal coordination with Government representatives and the follow-on provider’s team and management.

2. The delivery of copies of existing policies and procedures.

3. The delivery of required metrics and statistics

4. Applicable DHA, AFMES, and SOCOM debriefing and employee out-processing procedures.

5. Return of all Government keys, ID/security badges cards (CAC and building access badges), and security codes.

2.19 Quality Assurance

The Government will review monthly performance and progress reports and will attend regular task performance review meetings with the Contractor to survey quality of products and services.

2.19.1 Quality Assurance Surveillance Plan (QASP)

The Government intends to utilize a Quality Assurance Surveillance Plan (QASP) to monitor the quality of the Contractor’s performance. The oversight provided for in the order and in the QASP will help to ensure that service levels reach and maintain the required levels throughout the contract term. Further, the QASP provides the COR with a proactive way to avoid unacceptable or deficient performance and provides verifiable input for the required Contractor Performance Assessment Reporting System (CPARS). A Draft QASP has been included with the solicitation as Attachment 4. The QASP will be finalized immediately following award, and a copy provided to the Contractor after award. The QASP is a living document and the Government may review and revise the QASP on a regular basis to ensure the document remains valid, useful, and enforceable. The Government will coordinate changes to the QASP with the Contractor.

2.19.2 General quality measures as set forth below shall be applied to each work product received from the contractor under this PWS:

a. Accuracy – Work performed shall be accurate in presentation, technical content, and adherence to accepted elements of style.

b. Clarity - Work performed shall be clear and concise.

c. Consistency to Requirements - All work must satisfy the objectives identified in Section 3.

d. File Editing - All text and report files shall be editable by the Government.

e. Format - Work products shall be submitted electronically and in hard copy when requested.

f. Timeliness - Work products shall be submitted on or before the due date specified by DHA.

2.20 Contractor Performance Evaluation Process

The Contractor Performance Assessment Reporting System (CPARS) has been adopted by DHA to electronically capture assessment data and manage the evaluation process. CPARS is used to assesses a Contractor’s performance and provide a record, both positive and negative, on a given contract during a specific period of time. The CPARS process is designed with a series of checks and balances to facilitate the objective and consistent evaluation of Contractor performance. Both Government and Contractor program management perspectives are captured on the Contractor Performance Assessment Report (CPAR) form and together make a complete CPAR. Once the Assessing Official completes the proposed assessment for the period of performance, the CPARS is released to the appropriate Government Contractor Representative for their review and comments. User ID and Password will be provided to the designated Government Contractor Representative upon issuance of a task order. The Contractor has 30 days after the Government's evaluation is completed to comment on the evaluation. The Government Contractor Representative must either concur or non-concur to each CPAR. If the Contractor concurs with the proposed assessment and the Reviewing Official does not wish to see the CPAR, the Assessing Official may close out the CPAR. Otherwise, he/she must forward the CPAR to the Reviewing Official for him/her to review, enter comments if appropriate, and close out. The Reviewing Official may at his/her option direct the Assessing Official to forward every CPAR to him/her for review.

2.21 Estimated Level of Effort

The Government estimates this contract will require an approximate level of effort, as outlined below, to accomplish the general scope, objectives, and key tasks identified in this PWS. The Government estimate is only put in place for Offerors to ascertain the approximate or estimated level of effort for this contract. However, this is not to be construed as either mandatory or necessarily the best technical approach. It is only in place as a reference to allow Offerors to better understand the general scope of this effort from the Government’s perspective. The Government is seeking the best level of effort and labor mix the Contractor has determined is right to accomplish the mission contained in this PWS. The Contractor is not bound to propose these labor categories or quantities, rather it is expected to provide the best solution citing the labor mix and quantity required to accomplish the general scope of the contract requirements. If the Contractor has determined either the labor categories or overall level of effort provided are not the best technical solution, the Contractor shall submit a level of effort consistent with all of the price and non-price aspects of the Contractor’s approach.

3.0 PERFORMANCE REQUIREMENTS

The Contractor shall provide all necessary personnel required to perform the services defined in this PWS. The following identifies general tasks and performance objectives for the contract.

3.1 Objective 1 – Operations, Intelligence, Analytical, and Liaison Support for the JTAPIC PO (National Capital Region)

3.1.1 Key Task 1: The Contractor shall provide project and product management, administrative, technical, and analytical support services to assist in managing and coordinating JTAPIC Program operations.

3.1.2 Key Task 2: The Contractor shall assist in developing, managing, and coordinating the programming (policy, procedure, and process), planning (mission, strategy, and program guidance), budgeting, and execution (program operations) for the JTAPIC Program.

3.1.3 Key Task 3: The Contractor shall assist with data information collection, integration, analysis, dissemination, and information storage activities across all partner organizations contributing to the JTAPIC Program and between all organizations that collaborate with the JTAPIC Program.

3.1.4 Key Task 4: The Contractor shall assist with casualty analysis efforts and associated products for operational incident and accident events. The Contractor shall generate associated deliverables that are on schedule, within cost/resources, with minimal risks to quality and schedule, and establish, measure, and report project area metrics.

3.1.5 Key Task 5: The Contractor shall lead, organize, and participate in meetings, conferences, or other type forums on the behalf of or in support of the JTAPIC Program, assist in generating JTAPIC presentations and provide meeting support to include organize and provide support in preparation of project reviews, technical area meetings, mini-symposia, and program briefings.

3.1.6 Key Task 6: The Contractor shall draft and staff meeting minutes, executive summary and/or trip reports, present reports, presentations, information papers, analytical products, white papers and ad hoc deliverables in support of the JTAPIC Program.

3.1.7 Key Task 7: The Contractor shall establish, measure, and report metrics.

3.1.8 Key Task 8: The Contractor shall conduct interviews with Wounded Warriors or units at locations in CONUS as requested by the COR. The Contractor shall assist the Government in the preparation of questions prior to the interviews that focus information gathering to fill information gaps to inform solutions. The Contractor shall provide an Executive Summary (EXSUM) of the interviews conducted.

3.1.9 Key Task 9: The Contractor shall assist with the Decision Support, knowledge product development efforts and associated products to produce deliverables that are on schedule, within cost/resources, with minimal risks to quality, schedule, and establish, measure, and report project area metrics.

3.1.10 Key Task 10: The Contractor shall work with the JTAPIC Charterd Partners, analyze enemy Tactics, Techniques, and Procedures (TTPs), weapons, trends, and patterns from the information gathered and provide finished JTAPIC products for dissemination to applicable customers, combat developers, materiel developers, deploying units, and conventional communities when applicable.

3.2 Objective 2: Business Analysis Support and Liaison Support at SOCOM (MacDill AFB, FL)

3.2.1 Key Task 1: The Contractor shall collect intelligence/threat data on Special Operations Forces (SOF) combat events and enter data into a JTAPIC database in the required format(s). The data collection shall occur as directed by the COR to support various DoD customers (Deliverable 10).

3.2.2 Key Task 2: The Contractor shall work with other project areas and partner organizations inside the JTAPIC Program to integrate intelligence data with medical, operations, and materiel data for SOF combat incidents in a JTAPIC database and other associated collaboration sites.

3.2.3 Key Task 3: The Contractor shall develop and maintain contacts in the SOF community and in the deployed tactical units in order to enhance and validate data and gather additional information to complete any missing data. The Contractor shall enter all additional data collected into a JTAPIC database. In conjunction with the PO, the Contractor shall coordinate JTAPIC program efforts to further develop JTAPIC-specific projects, initiatives and report results. The Contractor shall work collaboratively with the Government’s SOF community to collect, develop, and shape input to the JTAPIC analyses requests.

3.2.4 Key Task 4: The Contractor shall serve as the JTAPIC representative to communicate and maintain relationships between JTAPIC and SOF staff elements. The Contractor shall ensure mutual understanding and unity of purpose and action. The Contractor shall steward processes between the JTAPIC program and SOF through direct communication.

3.3 Objective 3: Business Analysis Support and Liaison Support at AFMES (JBSA, Fort Sam Houston, TX)

3.3.1 Key Task 1: The Contractor shall coordinate final Request for Information (RFI) products and deliverables.

3.3.2 Key Task 2: The Contractor shall perform medical records coding to support requests for information.

3.3.3 Key Task 3: The Contractor shall collaborate with JTAPIC Chartered partners to develop final products and deliverables for dissemination and storage.

3.3.4 Key Task 4: The Contractor shall assist in project area planning and execution.

3.3.5 Key Task 5: The Contractor shall develop and execute detailed planning and coordination to deliver products timely and accurately.

3.3.6 Key Task 6: The Contractor shall estimate and report product resource requirements to respective JTAPIC Deputy Director.

3.3.7 Key Task 7: The Contractor shall assist the JTAPIC Deputy Director in the development of policy and procedures to achieve timely and relevant deliverables.

3.3.8 Key Task 8: The Contractor shall generate project level reports, summaries, minutes, correspondence as applicable.

3.3.9 Key Task 9: The Contractor shall serve as a focal point for project level deliverables.

3.3.10 Key Task 10: The Contractor shall assure project deliverables are accurately integrated across all lanes of JTAPIC Program expertise (medical, materiel, operations, and intelligence) to provide the fullest context for the customer/deliverable recipient.

3.3.11 Key Task 11: The Contractor shall track and report request for information to completion.

3.3.12 Key Task 12: The Contractor shall transform project level goals and objectives into deliverables that inform decisions.

3.3.13 Key Task 13: The Contractor shall identify and resolve cross-functional and cross-disciplinary conflicts. The Contractor shall identify and implement ways to eliminate or reduce bottlenecks and barriers to product development and dissemination.

3.3.14 Key Task 14: The Contractor shall work with Government PO senior leadership and customers in developing project content.

3.3.15 Key Task 15: The Contractor shall serve as a presenter and spokesperson to DoD senior military and civilian leaders as applicable.

3.3.16 Key Task 16: The Contractor shall provide assessments of key accomplishments and their impact on project efforts and the program.

3.3.17 Key Task 17: The Contractor shall establish and maintain product files and provide technical and administrative support necessary to generate final products/deliverables.

3.3.18 Key Task 18: The Contractor shall organize, facilitate, and participate in virtual and non-virtual collaborations (presentations, meetings, conferences, etc.) as applicable.

3.3.19 Key Task 19: The Contractor shall assist in the development of the program plan elements objectives, mission, view, and general approaches.

3.3.20 Key Task 20: The Contractor shall assist in the development of processes for integrating medical information with the proper operational/intelligence and materiel context.

3.3.21 Key Task 21: The Contractor shall coordinate with JTAPIC partners in the development of JTAPIC analysis products as required.

3.3.22 Key Task 22: The Contractor shall coordinate with JTAPIC partners to build specific datasets for analysis and assist with monitoring the JTAPIC data base integration process.

3.3.23 Key Task 23: The Contractor shall provide Abbreviated Injury Scale (AIS) coding of injuries on an as needed basis.

3.3.24 Key Task 24: The Contractor shall review, interpret, and extract injury data from medical records and databases in support of all JTAPIC project areas.

3.4 Objective 4: Operations, Intelligence, Analytical, and Liaison Support at CENTCOM (MacDill AFB, FL)

3.4.1 Key Task 1: The Contractor shall coordinate final RFI products and deliverables.

3.4.2 Key Task 2: The Contractor shall collect intelligence/threat data on CENTCOM combat events and enter data into a JTAPIC database in the required format(s). The data collection shall occur as directed by the COR to support various DoD customers (Deliverable 11).

3.4.3 Key Task 3: The Contractor shall work with other project areas and partner organizations inside the JTAPIC Program to integrate intelligence data with medical, operations, and materiel data for SOF combat incidents in a JTAPIC database and other associated collaboration sites.

3.4.4 Key Task 4: The Contractor shall develop and maintain contacts in the SOF community and in the deployed tactical units in order to enhance and validate data and gather additional information to complete any missing data. The Contractor shall enter all additional data collected into a JTAPIC database. In conjunction with the PO, the Contractor shall coordinate JTAPIC program efforts to further develop JTAPIC-specific projects, initiatives and report results. The Contractor shall work collaboratively with the Government’s SOF community to collect, develop, and shape input to the JTAPIC analyses requests.

3.4.5 Key Task 5: The Contractor shall serve as the JTAPIC representative to communicate and maintain relationships between JTAPIC and SOF staff elements. The Contractor shall ensure mutual understanding and unity of purpose and action. The Contractor shall steward processes between the JTAPIC program and SOF through direct communication.

4.0 SPECIAL REQUIREMENTS

This section describes the special requirements for the contract and the following sub-sections provide the details.

4.1. Security Clearance

The Government will complete the DD Form 254, DoD Contract Security Classification Specification to provide security classification guidance to the Contractor for performance under this contract. All Contractor personnel performing work under this contract at Fort Detrick, MD, JBSA Fort Sam Houston, TX, and MacDill AFB, FL must be U.S. Citizens and possess at a minimum an Interim SECRET at the time of in-processing and TOP SECRET/SENSITIVE COMPARTMENTED INFORMATION (TS/SCI) clearance to fully perform all contract tasks. Contractor personnel are required to maintain the level of security clearance for the life of the contract.

Contractor employees must have at a minimum a TS/SCI in order to have unescorted access to the Fort Detrick, AFMES, SOCOM and CENTCOM facilities, as indicated by the DD 254. The COR will coordinate with the DHA Security Manager for the completion of the document.

The Offeror must have an active Facility Clearance (FCL) allowing access to TS/SCI information.

4.2 Security and Safety

4.2.1 Access to Army-Controlled Installations, Facilities, and Personnel Badging.

The Contractor and all associated subcontractor employees shall comply with applicable installation, facility, and area Commander Installation and facility access and local security policies and procedures by the Government representative. This is applicable to all Contractor and subcontractor employees within an area of performance at Fort Detrick.

4.2.1.1 Contractor and subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, Department of the Army, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) (reference paragraph 4.1.3) change, the Government may require changes in Contractor security matters or processes.

4.2.1.2 Contractor employees without a CAC must enter through the Fort Detrick Nallin Farm Gate and report to the Visitor Control Center. Contractor employees shall have a law enforcement background check through the National Crime Information Center (NCIC). Proof of identification is required to the location specific Security Staff and acceptable forms of Government or State issued identification include a passport or a driver’s license that complies with the REAL ID Act of 2005. The Contractor’s vehicle is subject to search to include the trunk, any boxes, bags, or miscellaneous items located in the vehicle.

4.2.1.3. The Contractor shall return all issued Government CAC, installation badges, access badges or other identification obtained in support of the contract to the COR when the contract is completed, terminated, or when a Contractor employee no longer requires access to specified location.

4.2.2 Issuance of CAC

Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated Tier 1 (T1) (formerly a National Agency Check with Local Agency Check and Credit Check (NACLC)) or an equivalent, or higher investigation IAW Army Directive (AD) 2014-05. The Contractor employee may be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to…