Amendment 0001 - PWS - HT9410-22-Q-2001 PsychiatryOnline Premium Clinical Support Subscription Services.pdf

DHA PWS Template V13 November 16, 2021

Department of Defense Defense Health Agency

Performance Work Statement

Military Health System Online Access To PsychiatryOnline Premium Clinical Support Subscription Services including The Journal Focus with Required Continuing Medical

Education with Vendor Support

DHA/SDD, Health Systems Support

Solicitation Number:

Version:

31 March 2022 Amendment 0001 – 19 September 2022

November 16, 2021

PART 1

1.0 GENERAL INFORMATION

1. GENERAL: This is a non-personnel services contract to provide continuing access and support of Department of Defense Medicine and the Military Health System, which includes and consist of medical and clinical support functions, all medical related personnel and components located within and belonging to the organizations specified below (here in known as supported organizations):

Military Health System (MHS) Defense Health Agency (DHA) Army Medicine Navy Medicine Marine Corps Medicine Uniformed Services University of the Health Sciences (USUHS) TRICARE Management Activity (TCMA) Associated Headquarters Laboratories Research Organizations United States Army United States Air Force United States Navy United States Marine Corps United States Coast Guard United States Space Force Unified Military Commands Department of Defense (DOD) Combatant Commands, Field Activities, and others.

1.1. This is a non-personal services contract to provide Military Health System (MHS) Online Access To PsychiatryOnline Premium Clinical Support Subscription Services including The Journal Focus with Required Continuing Medical Education (CME) with Vendor Support to continue providing a comprehensive collection that covers diagnosis and differential diagnosis, case vignettes to bring abstract concepts to life, multidisciplinary treatment guidelines, the latest research – all within a single search and navigation interface that integrates essential journals and books. PsychiatryOnline is the only available source for the DSM-5 collection of books including the DSM-5 Diagnostic and Statistical Manual of Mental Disorders.

1.2. Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform MHS Online Access To PsychiatryOnline Premium Clinical Support Subscription Services including The Journal Focus with Required Continuing Medical Education (CME) with Vendor Support for the Department of Defense (DoD) Medicine and the Military Health System (MHS) as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract. The Government will not

November 16, 2021 exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

This required and specified subscription services shall be accomplished by providing the DOD and MHS Wide Healthcare System, health professionals, researchers, and educators regardless of their location (off duty, on duty, medical treatment facility based, afloat, or deployed) the ability to access a collection of high quality, current and relevant clinical, full text electronic journals, books, and other specified content. These services shall be provided to all sites and personnel on the MHS/DOD network and associated (all associated military, civil servant, civilian, public health service, contractor, or volunteer medicine or other associated support personnel regardless of duty location or organization specified in this PWS) personnel associated with the MHS/DOD Health System worldwide.

All of the PWS specified components and organizations shall have the ability to access via any current or future method including online (internet) including public internet and others as available to access the specified content types which shall include multiple collections of high quality, current and relevant medical and clinical, full text electronic journals, books, databases, and electronic media content per the specified PWS requirements.

1.3. Background/Overview: The scope of Department of Defense (DOD) Medicine and the Military Health System (MHS), which includes Navy Medicine, Army Medicine, Air Force Medicine and associated supported organizations, extends from the deployed General Medical Officer (GMO) to a Graduate Medical Education (GME) faculty member or researcher at a major medical center. Each of these health professionals has different information needs, some of which are common to most and others that are very specialized.

The Military Medical Library (MML) system, which is made up of the various electronic operational virtual component services and the physical medical libraries as well as the operational medicine library and support environment. The various Electronic Library portals including and the component supporting organizations within the DOD and MHS Clinical and reference offerings currently focus on the content that is valuable to a broad range of MHS/DOD Medicine and health professionals. This core collection should meet the requirements stated below. These resources should be supplemented locally with specialized content appropriate to GME programs, research and/or a specialized mission. All MHS/DOD Medicine health and education professionals would have access to content beyond the current offerings through the existing virtual component services medical library networks.

Building and maintaining a functional consolidated Military Medical Library (MML) system, requires a combination of professional skills that include contracting, technical expertise, and professional library skills. The task is very complex and requires full-time management. The current service virtual libraries rely heavily on content from aggregators. In the future Military Medical Library (MML) system libraries offerings should include titles from individual publishers that meet broadly held information requirements, that are not available via current content or clinical resource aggregators or when it is more cost effective to purse content from the individual publishers that meet the broadly held information requirements.

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1.3.1. Background Electronic Telelibrary Project:

Beginning in the mid-1990s the Telelibrary Project, under the direction of Naval Medical Information Management Center (NMIMC), delivered a core set of evidence-based medical references to all Navy health professionals in support of patient care, research, and education.

When the Telelibrary Project was established electronic evidence-based medicine resources were delivered on CD-ROM. These resources were considered to be computer assets rather than library resources and the funds to support and manage these resources were established at NMIMC rather than in the decentralized Navy medical libraries.

Over time, these resources migrated to the Internet and the Telelibrary Project developed into a virtual medical library. Management of the Telelibrary Project demanded contracting and medical library skills, but the funding and management remained at NMIMC, and the librarians were not integrated team members and were informed rather than consulted on collection management.

The Telelibrary Project remained a program of NMIMC for about fourteen years until NMIMC was transformed into the Navy Medicine Information Systems Support Activity (NAVMISSA) in 2009. When NAVMISSA assumed the management of the Navy virtual medical library, the Telelibrary Project was renamed the Navy Medical electronic Library (NMeL).

The Program Manager of NMeL sought the assistance of Navy medical librarians as subject matter experts to advise and provide guidance on the management of the NMeL core collection of online clinical reference resources. Working in partnership the NMeL Program Manager and the Navy medical librarians have added utilities and required clinical resources that deliver content through an OpenAthens portal to Navy health professionals. Navy medical libraries, through local Navy medical library websites, integrate NMeL resources with those purchased locally to support specialized patient care, research, and graduate medical education at their institutions.

The NMeL Program Manager managed funding, worked with vendors, managed contracts, maintained access through the central portal, and resolved technical issues. Navy medical librarians have provided subject matter expertise to the virtual library and have enhanced the resources of the Navy Medical electronic Library with interlibrary loan and reference services.

This collaboration maximizes the funds spent on evidence-based medicine information resources in Navy Medicine to meet clinical and Graduate Medical Education functional needs. As the practice of military medicine has become increasingly joint, an initiative began in the spring of 2013 to broaden the virtual and physical library collaboration beyond Navy Medicine to the MILDEPs and their military medical libraries to form the Military Health System (MHS) Virtual Medical Library. Army, Air Force and Navy Medicine, Armed Forces Medical Library Virtual Medical Library and Uniformed Services University of the Health Sciences (USUHS) Learning Resource Center each maintain their own electronic medical libraries.

Many of the resources offered in these virtual libraries are similar. The goal of the MHS Virtual Medical Library is to align the MILDEP-wide virtual libraries, the Defense Medical Virtual Library, and USUHS virtual library to meet the information needs of Department of Defense

November 16, 2021 health professionals, maximize the DOD investment, and forge a strong relationship between the MHS Virtual Medical Library and DOD medical libraries. This initiative has developed along with the Department of Health Affairs (DHA). A charter for the MHS Virtual Medical Library Integrated Product Team (DVMLIPT) was approved by the Clinical Portfolio Management Board (CPMB) in August 2014, and priorities have been established to consolidate contracts.

The Navy has been identified as the Lead Agent for this effort with the Department Head, Library Services, Naval Medical Center Portsmouth (NMCP) and the NMeL Program Manager leading the effort.

The idea is a valuable strategic initiative for military medicine. Currently this effort is in transition to forming an approved functional consolidated Military Medical Library (MML) system at the DHA with support for all functional areas.

1.3.2. Military Medical Library System Objective:

Provide Department of Defense Medicine MHS Military Medical Library system and DOD medical libraries, and all DOD/MHS health professionals, researchers and educators regardless of their source location (including:

facility based, in the field, afloat, deployed, at home or mobile) and all associated military medicine personnel regardless of duty location or organization including the DOD/MHS Wide healthcare system and all of its associated military, civil servant, civilian, public health service, contractor, or volunteer medicine or other associated support personnel regardless of the supported or supporting organization including the component organizations specified in this PWS. This shall include all components, organizations specified and defined in this PWS. Provide a specialized collection of resources to meet graduate medical education and other specialty requirements. These collections need to be licensed centrally and made available to selected users or licensed locally to meet local, specialty requirements.

Continue MML management efforts with optimal collaboration between the Program Manager and the medical librarian community to manage vendor issues, facilitate the resolution of technical issues and serve as a Point of Contact (POC) for all users as appropriate

Continue efforts to provide efforts in support of a robust network environment that is scalable and responsive to make the resources easily accessible from home, office, or Temporary Assigned Duty (TAD) or temporary duty (TDY) location where Common Access Card (CAC) access is not possible.

Support robust website whose resources are maintained by knowledgeable library professionals for accuracy and accessibility.

Internet Protocol (IP) authentication for all resources for integration of these resources with specialized resources purchased locally

Access to documents beyond the scope of a single component library system by provided through an interlibrary loan system that complies with copyright guidelines and licensing restrictions

Access to specialized reference services of MML medical libraries

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Adapt to changing requirements to meet the operational and clinical mission Standardize reporting of usage data and statistics across the enterprise To support improved clinical decision-making at the point of care.

To provide the research and education communities additional resources to support their mission as a part of the DOD Military Health System.

To provide support for all associated military medicine personnel regardless of duty location or organization supporting DOD Military Health System including the component specified organization specified in this PWS.

Global provisioning of a subscription service or services to a collection of high quality, clinical, full text electronic journals, books, and electronic media and supporting backfiles to continue to support clinical requirements and direct patient care.

Provide uniform availability and access worldwide to a collection of high quality, clinical, full text electronic journals, books, and videos across the entire system to improve clinical decision making at the point of care.

Make the collection of high quality, clinical, full text electronic journals, books, and content full text, electronic journals accessible throughout the network via the current and future DOD EHR (Electronic Health Record) portal, to ensure consistent access at the bedside for all health professionals and staff. The vendor shall provide a single web URL, which will provide the Government user with a single point of entry to all resources, provided.

1.4. Objectives: The objective of this contract is to continue to provide essential clinical content and services for online subscription services for the Military Health System (MHS) and Department of Defense (DOD) Medicine operational requirements to continue to support the DOD Medicine and the MHS including sub-components as defined in this Performance Work Statement (PWS).

The Vendor shall support the following requirements:

• Provide global access to specialized reference services of MML and component medical libraries regardless of the access methods

• Support the ability to deliver services based upon Military Health System fully deployed Medical Community of Interest (Med-COI) Network internet protocol architecture and non-fixed military treatment facilities and military medicine and standard library access platforms.

• Capability to validate vendor content usage statistics for Government analytical and management requirements.

Content Areas

• Provide at a minimum required content including Databases and Journals or Equal

Operational Support Areas

• Provide Enterprise Level Program Management and Full Life Cycle Maintenance l

• Manage and maintain Controlled Unclassified Information (CUI) in direct support of IP

Based Network Authentication for Cloud based whitelisting provisioning and other CUI requirements

• Provide Counter based reporting and custom interface extracts to meet future Government operational reporting requirements including dashboards

1.5. Scope: This Performance Work Statement details the requirements to provide performance-based subscription services and other required technical and support services. The contractor shall provide commercial applications and subscription services to meet the Government service requirements. Required services shall include Enterprise Level Program Management and Full Life Cycle Maintenance, Enterprise Level Contract-Program Management, Program and Application System Support, Application Updates, Tier 1, 2, 3 Help Desk Support for the Vendor Content and Applications/Products and the Preparation and Submittal of Monthly Status Reports, Trip Reports, Meeting Reports, and all required technical actions and support to resolve problems and issues to meet the governments’ requirements

Services shall include access to all Online Clinical Content specified in this PWS and its associated attachments including Databases’ and Journals and other content required to support all tasks associated with Online Access to PsychiatryOnline Premium Clinical Support Subscription Services including The Journal Focus with Required Continuing Medical Education with Vendor Support as specified and defined in this section and Part 5 - Specific Tasks.

• Content Requirements

• Personal and Professional Accounts Requirements

• Medical Education Support Requirements

• Applications Requirements

• Reporting Requirements for Usage Data and Statics

This Performance Work Statement details the requirements to provide performance-based subscription services, and other required technical and support services. The contractor shall provide commercial applications and subscription services to meet the Government requirements listed in this PWS. The contractor is solely responsible for meeting the requirements listed unless otherwise stated.

Content and Collection Subscriptions Support Requirements

A. Content Requirements

1. The vendor/contractor/service provider shall provide all content listed in this PWS.

2. The vendor/contractor/service provider shall ensure that Journal/Article issue access is made available by publication date.

3. The vendor/contractor/service provider shall provide all journals in both Full-Text, HTML and PDF formats (as applicable).

4. E-Pub ahead of print access shall be provided for all Journals (as applicable).

5. The vendor/contractor/service provider shall provide the ability and authorize the Government to support and fill interlibrary loan request via Direct PDF format from the application or source.

6. The Vendor/contractor/service provider and or Publisher shall provide advance notification to the Government of any changes to any Journal content either by

November 16, 2021 publisher, title or by coverage by the supplier, regardless of source. The vendor/contractor/service provider shall maintain backfiles access to all removed, changed, or discounted content for the life of the contracts. The vendor/contractor/service provider shall notify the Government a minimum of 180 calendar days before planned implementation or changes to the Government COR or designated Point of Contacts. Notification shall be written via email.

7. Access to all journal content titles will be kept current with no period of embargo to the full text and include e-pub ahead of print.

B. Personal and Professional Accounts Requirements

1. Personal and Professional accounts capabilities.

a. The system should provide the ability for authorized users to create customized reading lists.

b. The system should provide ability for authorized users to share customized reading lists.

i. This ability will include the ability to create, save, update, and delete customized reading lists.

ii. The system should provide the ability for authorized users to save content to their customized reading list.

iii. The system should provide the ability for authorized users to delete saved documents.

C. Medical Education Support Requirements

1. Continuing Medical Education (CME) Support Requirements (If Applicable)

1. The system shall support Continuing Medical Education (CME) at no additional cost to the Government or the individual authorized end-user if the application or source supports this functionality.

a. The system shall allow authorized users access to Continuing Medical Education (CME) materials.

b. The system shall provide the ability to receive CME credit.

c. The system shall have the ability to track CME credit.

d. The system shall have the ability to report CME credit.

i. To The Individual CME recipient.

ii. To The Government for Training and Credentials tracking purposes.

e. The system should provide access to User CME history indefinitely.

i. CME transcripts will be owned by CME earner.

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2. Continuing Nursing Education (CNE) Support Requirements (If Applicable)

1. The system shall support Continuing Nursing Education (CNE) at no additional cost to the Government or the individual authorized end-user if the application or source supports this functionality.

a. The system shall allow authorized users access to Continuing Nursing Education (CNE) materials.

b. The system shall provide the ability to receive CNE credit.

c. The system shall have the ability to track CNE credit.

d. The system shall have the ability to report CNE credit.

i. To The Individual CNE recipient.

ii. To The Government for Training and Credentials tracking purposes.

e. The system should provide access to User CNE history indefinitely.

i. CNE transcripts will be owned by CNE earner.

3. Continuing Education (CN) Support Requirements (If Applicable)

1. The system shall support Continuing Education (CE) at no additional cost to the Government or the individual authorized end-user if the application or source supports this functionality.

a. The system shall allow authorized users access to Continuing Education (CE) materials.

b. The system shall provide the ability to receive CE credit.

c. The system shall have the ability to track CE credit.

d. The system shall have the ability to report CE credit.

i. To The Individual CE recipient.

ii. To The Government for Training and Credentials tracking purposes.

e. The system should provide access to User CE history indefinitely.

i. CE transcripts will be owned by CE earner.

D. Applications Requirements

1. The vendor/contractor/service provider shall provide all sites on the DOD network with access to a single online, web-based product. Authentication support will be through Internet Protocol (IP) address validation on an enterprise-wide basis.

2. The vendor/contractor/service provider shall provide access and support for access for all sites on the DOD network with access to a single online web-based product with authentication support for proxy server-based access.

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3. The vendor/contractor/service provider shall provide access and support for access for all sites on the DOD network with access to current web-based authentication systems in use in the DOD including OpenAthens and EZ-Proxy.

4. The vendor/contractor/service provider shall provide the ability to create and maintain durable Uniform Resource Locators (URL’s) to provide support for direct access to specific access to content within other Clinical Applications. The vendor/contractor/service provider shall maintain the durable URLs for the life of the contract. If changes are required, the vendor/contractor/service provider shall notify the Government 15 Calendar days prior to the planned actions and shall provide the updated durable URL’s information so that the Government will take the appropriate actions.

5. The vendor/contractor/service provider shall provide technical support for the product for all sites on the DOD network with access to the single online, web-based, proxy or OpenAthens/EZProxy or other products.

6. The vendor/contractor/service provider shall support an unlimited number of simultaneous users. Users are to have immediate access from any PWS specified access method or web-enabled device within the DOD network for authorized users.

It is required that all authorized remote users with VPN or Web access also have access to the product. A two-method authentication option must be offered for remote users if required (Notification will be provided via the COR/COTR).

7. The system shall provide the ability to access online clinical reference resources across multiple Government-approved devices (e.g., Government-approved workstations, mobile devices, etc.).

7.1.1 Multiple devices can be used for access including Desktops, Laptops, Tablets, Mobile Devices including portable devices for use in low communication/ no communication environments (Kiosk, Devices (Android) (IOS) and Other operating systems on the Government Approved Products List) (if applicable).

7.1.2 The system shall provide full access to online clinical reference resources via mobile devices (in accordance with the DOD Unified Capabilities Approved Products List (DOD UC APL) (if applicable).

7.1.2.1 Kiosk, Devices (Android) (IOS) or other operating systems on the Government Approved Products List. The system shall provide the ability to access online clinical reference resources across multiple Government-approved platforms (e.g., Government-approved operating systems).

7.2 The Contractor shall provide commercial solutions that are IPv6 capable. An IPv6 capable system or product shall be capable of receiving, processing, transmitting, and forwarding IPv6 packets and/or interfacing with other systems and protocols in a manner similar to that of IPv4. Specific criteria to be deemed IPv6 capable are, or meet the following:

7.2.1 Conformance to the DOD Information Technology Standards Registry (DISR) developed DOD IPv6 Standards Profile. Systems being developed, procured, or acquired shall comply with the Global Information Grid Architecture and DISR

November 16, 2021 standard IPv6 Capable definition. An IPv6 Capable system must meet the IPv6 base requirements defined in the “DOD IPv6 Standards Profile v2.0” dated August 1, 2007, available from the DISR.

7.2.2 Maintenance of interoperability with IPv4. Systems being developed, procured, or acquired shall maintain interoperability with IPv4 systems/capabilities. Systems should implement IPv4/IPv6 dual-stack and shall be built to determine which protocol layer to use depending on the destination host it is attempting to communicate with or establish a socket with, if either protocol is possible, systems should employ IPv6.

7.2.3 Evidence of a migration path and commitment to upgrade all applications and product features to IPv6 (if not currently fully IPv6).

7.2.3.1 Availability of vendor/contractor/service provider IPv6 technical support for system implementation and management as needed.

7.2.3.2 DOD IPv6 security guidelines, standards, and solutions shall be utilized and adhered to when available.

7.2.3.3 Currently, DOD IPv6 Information Assurance (IA) guidance is available from the DOD IPv6 Transition Office (DITO).

7.3 The system shall provide the ability to authenticate authorized users in accordance with the DOD Security standards outlined in Federal Information Processing Standards (FIPS).

7.4 Utilizes Common Access Card (CAC) and Public Key Infrastructure (PKI) technologies to provide the highest level of data security and user authentication Per DOD Guidance.

7.5 The application shall support the existing DOD Single-Sign-On (SSO) capability.

7.5.1 Sign-On capability support from existing DOD networks shall be CAC based or username supporting complex password-based access login.

7.6 The system shall provide the ability for authorized users to print information from any Government-approved platform (e.g., a Government-approved operating system).

7.7 The system shall provide the ability for authorized users to share provided content including clinical reference library content with other authorized DOD users.

7.8 The system shall provide the ability for authorized users to print information from any Government-approved platform (e.g., a Government-approved operating system).

7.9 The system shall provide the ability for authorized users to share provided content including clinical reference library content with other authorized DOD users.

7.10 Provide and support integration throughout the network via the current and future

DOD EHR (Electronic Health Record) portal, to ensure consistent access at the bedside for all health professionals and staff. The vendor/contractor/service provider must provide a single web URL (durable URL) which will provide the Government user with a single point of entry to all resources provided.

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7.10.1 The system should provide the ability to operate in a low communications/no communication operational environments (if applicable).

7.10.1.1 The vendor/contractor/service provider shall be required to work with the Government to support its configuration of devices with the ability to operate in a low communications/no communications environment. This level of effort will include working with the Government to configure the standard core set for the deployed environment; with the understanding that the deployed environment does not require access to all content. Notification will be provided via the

COR/COTR.

7.10.1.2 System downtime shall be minimal, and the designated Point of Contact and Contracting Officer’s Representative (COR) shall be notified and shall be provide notification of scheduled maintenance 10-15 calendar days prior to scheduled start date. A minimum of 24 hours before an unplanned system downtime must occur or as soon as a system outage occurs or is noticed.

7.10.1.2.1 The system shall be accessible 24 hours per day/7 days a week.

7.10.1.2.2 The vendor/contractor/service provider shall schedule routine maintenance outside of normal clinical hours (in accordance with Government-agreed upon time frames and time zones).

7.10.2 The product shall be fully compatible with the currently approved web browsers on the Government Approved Product (APL) List including most standard web browsers (Mandatory support required for Microsoft Edge, Mozilla Firefox, and Google Chrome), which have cookies enabled. To ensure privacy, the product shall use session cookies rather than persistent cookies

7.10.2.1 The vendor/contractor/service provider shall support the current version of all products on the DoD APL and three previous versions back

7.10.3 The product shall be compatible with the Windows operating system environment, Apple operating system environment and other approved operating system environments on the Government APL.

7.10.4 All site content and support of the web site is the responsibility of the contractor.

This includes technical support to authorized users worldwide.

7.11 The system shall provide the ability to create personal accounts.

8. Online Retrieval Services Capabilities.

8.1 The system shall provide the ability for the authorized user to search by the following search parameters regardless of file extension and/or media type (if applicable):

8.1.1 Search multiple databases simultaneously with hyperlinks to the full-text articles and/or abstracts within the service or product, i.e., user are not linked to an external publishing site.

8.1.2 Removal of duplicate citations (upon request from user) resulting from searching multiple databases simultaneously features the capability of eliminating duplicate citations from search results (if applicable).

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8.1.3 Search multiple databases simultaneously with hyperlinks to the full-text articles and/or abstracts within the service or product, i.e., user are not linked to an external publishing site

8.1.4 Removal of duplicate citations (upon request from user) resulting from searching multiple databases simultaneously features the capability of eliminating duplicate citations from search results (if applicable).

8.1.5 Option to select basic or advanced searching interface.

8.1.6 Use of Boolean logic.

8.1.7 Ability to combine search statements.

8.1.8 Search for specific author and the author's institution.

8.1.9 Search for specific journal.

8.1.10 Search for title or specific words in article title or abstract.

8.1.11 Restrict by age, gender, language.

8.1.12 Natural language mapping available for selection by user

8.1.13 Search by NLM Subject Headings and restrict by National Library of Medicine

(NLM)subject headings and subheading

8.1.14 The system shall provide the ability for the authorized user to search by Keyword

8.1.15 The system shall provide the ability for the authorized user to search by Publication time frame

8.1.16 The system shall provide the ability for the authorized user to search by Specialty area

8.1.17 The system shall provide the ability for the authorized user to search by Content type

8.1.18 The system shall provide the ability for the authorized user to search by taxonomy tags

8.1.19 The system shall provide the ability for the authorized user to search by Media format

(Audio, Video, Etc.).

8.1.20 The system shall provide the ability for the authorized user to search by Media format

(Audio, Video, Etc.).

8.2 The system shall provide the ability for authorized user to search content by subject, author, clinical area, or treatment area.

8.2.1 The system shall provide the ability for authorized users to save searches

8.2.2 The system shall provide the ability to filter search results

8.2.3 The system shall provide an auto suggest feature while searching

8.2.4 The system shall provide the ability to sort results based on the search criteria including publication year

8.2.5 The system shall provide the ability to sort results based on the search criteria including publication year

8.2.6 The system shall provide the ability for authorized users to extract information into multiple Government-approved file formats.

8.2.6.1 Example: PPT, XML, XPS, and PDF as directed by the Government; users on

Government networks shall have the ability to download PDF articles and book chapters without having to sign-in or re-sign into a personal account (if applicable).

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8.3 The ability to download complete books chapters from the application in HTML/PDF format (if applicable).

8.3.1.1 The system shall provide the ability to download complete articles/books from the application to support low communication/no communication individual authorized end-user and Government Program office end users and platforms and environments with advanced coordination in PDF Format (if applicable).

8.3.1.2 The system shall ensure users shall be able to:

8.3.1.2.1 Print/email from within the system citations or, when available, full-text articles.

8.3.1.2.2 Download and email citations or, when available, full-text articles

8.3.1.2.3 E-mail results of literature search

8.3.1.2.4 Full-text retrieval results will display or print all graphics (tables, etc.) included in the original content of the print publication

8.3.1.3 The system shall provide Patient Education Handouts with the ability to be tailored for each patient’s specific needs. (If applicable)

8.3.1.3.1 Patient Education Handouts shall be available at a minimum in both English and

Spanish and will support the entire range of medical conditions associated with the supported Medical Specialty and Clinical Areas of Practice (if applicable)

8.3.1.3.2 Patient handouts shall include two levels of complexity: a basic handout and a handout that provides more in-depth information beyond the basics about the specific medical condition

9. The vendor shall allow the government to use content including copyrighted images for instructional or education purposes if appropriate source acknowledgement and attributes are included in the materials.

E. Usage Data and Statics Reporting Requirements

Reporting Requirements for Usage Data and Statics See Attachment 5 - Required Usage Data & Statistics with Counter 5 Report Types and Application System Accessibility Requirements

1.6 Period of Performance (PoP): Shall be a base period with four option periods of 12 months. See table below.

Period Of Performance Period Start Date End Date

Base Period 30 Sept 2022 29 Sept 2023 Option Period 1 30 Sept 2023 29 Sept 2024 Option Period 2 30 Sept 2024 29 Sept 2025 Option Period 3 30 Sept 2025 29 Sept 2026 Option Period 4 30 Sept 2026 29 Sept 2027

1.7. Administrative specifications

1.7.1 Place of performance: The work shall be performed at the Contractors facility. All Primary and secondary support professional shall be United States of America based vendors for application and service support. Unless approved by the Contracting officer in writing due to the types and missions that they are supporting. All help desk and customer support personnel shall be United States of America based due to the access of handing of potential access to Controlled Unclassified Information, which is a requirement of this effort. Delivery of content services is required for specified DOD locations globally. The subscription services to be performed under this contract will be performed at the contractor’s facilities and available to the listed government facilities included in Attachment 3 – DOD Sites Listing – Medical Facilities and shall include all sites in Attachment 4 – MHS Markets & Multi-Service Major DOD Access Sites That Require Access to Content.

1.7.2 Recognized Federal holidays: The Contractor is required to provide support services on holidays on a standby basis.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.7.3 Hours of operation: The contractor is responsible for conducting business, 24 hours per day, 7 days a week. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The contractor is responsible for conducting technical and support activities that may require the assistance of the onsite (remote to the contractor) Government personnel, between the hours of 0600 – 1900 Local for the facility, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor shall not be reimbursed when the government facility is closed for the

November 16, 2021 above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

1.7.4 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours. The contractor shall notify the COR immediately who will then coordinate with the Contracting Officer for guidance on services that will be required outside normal duty hours. Contractor is not to proceed until adequate funding is available and a written modification to the contract is issued by the Contracting Officer.

1.8. Contractor travel: Contractor shall be authorized travel expenses consistent with the cost principles and procedures in Federal Acquisition Regulation (FAR) Part 31.2, Travel Costs and the limitations of funds specified in this contract. All travel requires Government approval/authorization and notification to the Contracting Officer Representative (COR).

1.9. Other Direct Costs (ODC): Not applicable.

1.10. Quality

1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is how the work complies with stated requirements. The quality control program shall be documented in a quality control plan and shall be delivered within 30 days after contract award. Three copies of a comprehensive written quality control plan shall be submitted to the Contracting officer and the COR within 5 working days when changes are made thereafter. After acceptance of the Quality Control Plan (QCP) the contractor shall receive the CO’s acceptance in writing of any proposed change to his QC system. See Part 7, Attachment 2 Technical Exhibit 2 - Deliverables Schedule Deliverable - CDRL A001.

1.10.2 Quality assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.11. Contractor personnel - Reserved

1.11.4 Key control: Reserved.

1.11.5 Lock combinations: Reserved.

1.12. Key personnel (Contractor): The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the CO.

The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:00 a.m. to 5.00 p.m CST, Monday thru Friday except Federal holidays or

November 16, 2021 when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.12.1 Contract Manager and Alternate

The vendor shall submit detail resumes for the proposed Contract Manager and Alternate Contract Manager which shall provide sufficient and verifiable document of experience, or equivalent experience, in direct support of this effort. Information supplied shall at a minimum cover the Subscription Services requirement with an additional 10 years of related experience per the table below which is the minimum essential requirement.

1.12.1.1 The Contract Manager and Alternate shall meet or exceed the requirement listed below.

See the Contract Manager and Alternate Manager Experience Table

November 16, 2021

Contract Manager and Alternate Manager Experience Table

Experience (or Equivalent) Unit Contract Manager

Alternate Contract Manager

Subscription Services Years 15 10 Education Requirements:

mathematical, engineering, and/or quantitative analysis courses

Minimum Semester Hours 24 24

Cost analysis experience Minimum Years 10 5 Familiarity with DOD Data Sources (e.g., cost and data reporting requirements)

Minimum Years 8 5

Familiarity with Industry Data Sources and Reporting Standards requirements

Minimum Years 5 5

1.13. Data rights: Reserved.

1.14. Reporting

1.14.1 Contractor Manpower Reporting (CMR): RESERVED.

1.14.2 Non-Disclosure Agreement (NDA): All contractor personnel who will obtain access to proprietary, classified, or confidential including controlled unclassified (CUI) information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

1.14.3 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.14.4 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance.

At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.14.5 Records Management: When creating and maintaining official government records, the Contractor shall comply with all federal requirements established by 44 United States Code (USC), 41 USC, 36 Code of Federal Regulations, Department of Defense Administrative Instruction No. 15 (DOD AI-15), “Records Management, Administrative Procedures and Records Disposition Schedules,” and Chapter 2 of the TRICARE Operations Manual.

1.14.6 Freedom of Information Act (FOIA) Office: DHA Freedom of Information (FOIA) procedures require a written request under the Act to be addressed to the FOIA Officer, DHA, 16401 East Centretech Parkway, Aurora, Colorado 80011-9066. The request shall describe the desired record as completely as possible to facilitate its retrieval from files and to reduce search fees, which may be borne by the requestor. No more than ten working days shall elapse after a request has been received by the Freedom of Information Officer before notification is sent that the request has been granted or denied. The administrative time limit for responding to FOIA requests does not begin until the request is received by DHA.

In response to requests received by the Contractor for the release of information, unclassified information, documents, and forms, which were previously provided to the public as part of routine services, shall continue to be made available in accordance with previously established criteria. All other requests from the public for release of DHA records and, specifically, all requests that reference the Freedom of Information Act shall be immediately forwarded to DHA, ATTENTION: Freedom of Information Officer, for appropriate action. Direct contact, including interim replies, between DHA contractors and such requestors is not authorized. The Contractor shall process requests by individuals for access to records about themselves under the Privacy Act procedures when those procedures are more advantageous to the requestor.

1.14.7 Section 508 Requirements: Contractor and sub-contractor personnel performing work under this effort shall comply with Section 508 of the Rehabilitation Act of 1973 (29 U.S.C.

794d). Specifically, the procurement, development, maintenance, or integration of electronic and information technology (EIT) under this contract must comply with the applicable accessibility standards issued by the Architectural and Transportation Barriers Compliance Board at CFR part 1194.

1.15. Contractor Identification - RESERVED

1.15.1 Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and

November 16, 2021 the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel.

Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is contractor support personnel.

1.15.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order.

Contractor personnel shall make their contractor status known during introductions.

1.15.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

1.16. Reserved.

1.17. Personnel Security

1.17.1 The contractor shall comply with DoD 8570.01-M, “Information Assurance Workforce Improvement Program, CH4” November 10, 2015 as amended; 8500.01, “Cybersecurity”, dated March 14, 2014; DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy…