Attachment 1 Technical Exhibit 1 - Performance Requirements Summary_FINAL_09152022.pdf
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- Attached to
- Amendment 0001 - Psychiatry Online Premium Clinical Support Services Federal contract opportunity
- Solicitation number
- HT941022Q2001
- Issued by
- Not on record
About this file
This document outlines performance requirements for psychiatry online premium clinical support subscription services. The contractor must provide online psychiatry services including The Journal Focus and required continuing medical education with vendor support. Key deliverables include technical exhibits on deliverables schedules and required usage data and statistics reporting. The contractor must address any validated customer complaints received by the program office. Acceptable quality levels for deliverables and complaints are defined. The Defense Health Agency Contracting Activity is soliciting this subscription service on a sole source basis from the American Psychiatric Association Publishing under FAR 13.106-1(b)(1)(i). The non-competitive solicitation is for psychiatry online premium clinical support services and associated continuing medical education.
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Text version
PART 7, ATTACHMENT 1
PERFORMANCE REQUIREMENTS SUMMARY
The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
Performance Objective (The Service required—usually a shall statement from Part 5)
PWS Reference Acceptable Quality Level (AQL) (This is the maximum error rate. It could possibly be “Zero deviation from standard”)
Method of Surveillance
Performance Requirements Summary (PRS) # 1.
The contractor shall provide Online PsychiatryOnline Premium Clinical Support Subscription Services including The Journal Focus with Required Continuing Medical Education with Vendor Support Subscription Services PWS Part 5 paragraph 5.2.1-5.2.5
SOW Part 5. Section 5.2.1 5.2.2 5.2.3 5.2.4 5.2.5
100% of the time Assessment by the COR
PRS # 2
Contract Deliverables Attachment 2 Technical Exhibit 2 – Deliverables Schedule Attachment 5 Required Usage Data & Statistics with Counter 5 Report Types and Application System Accessibility Requirements
Contract deliverables furnished as prescribed in the PWS, attachments, CDRLs, Task Orders, etc., as applicable.
>95% of deliverables submitted timely and without rework required.
Inspection by the COR
PRS # 3
Validated Customer Complaint
SOW Part 5 Complaints must be validated
Validated Customer Complain Validated Customer Complaint received by Program Office/COR.
| PART 7, ATTACHMENT 1 |
| PWS Reference |
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