TOP_DRAFT_RFP_Questions.docx

This document provides details regarding a draft Request for Proposal (RFP) for TRICARE Overseas Program (TOP) 2021 health care support services. The Defense Health Agency (DHA) seeks a single-award, predominately fixed-price indefinite delivery/indefinite quantity contract to provide administrative health care support services for TRICARE-eligible beneficiaries residing outside the 50 United States and District of Columbia. Services include developing provider networks, referral management, eligibility verification, medical evacuations, records translation, customer service/call center support, beneficiary education, and claims processing. The anticipated contract would have a one-year base period for transition-in and seven one-year option periods for delivery of care, with potential for a six-month extension, for a total period of performance of up to eight years and six months. Interested parties are invited to submit questions on the draft RFP by January 4, 2019 regarding DHA's description of requirements and approach. DHA intends to issue a formal solicitation in spring 2019.