PWS MWWP.docx

Department of Defense Defense Health Agency Performance Work Statement (PWS)

For the

Medical Workforce Wellbeing Program

Medical Simulation and Training Program Management Office (MST PMO)

Defense Health Agency (DHA)

Solicitation Number:

Version: 1.3 Date: 3 December 2024

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide biometric-based well-being programs and support services to the Defense Health Agency (DHA) enterprise.

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to deliver the Medical Workforce Wellbeing Program as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.3 Background: The DHA has established a Workforce Well-being Office (WBO), a data-driven program office dedicated to the employing a comprehensive strategy to improve the personal well-being and professional fulfillment of our DHA workforce. In support of this effort, the contractor will provide biometric monitoring devices, wellbeing program delivery, data analysis to include advanced illness detection, wellbeing and recovery indicators, and non-program content delivery.

1.4 Objectives: The contractor shall provide the Medical Workforce Wellbeing Program through the delivery of biometric-based wellbeing programs that include monitoring, coaching, and training aimed to enhance and improve the individual and professional wellbeing of active duty and civilian health care providers and administrative and support staff. The contractor shall also provide biometric wearable sensors to participants to support their understanding of their physiological responses to stress and their overall recovery and conduct data analysis and generate quantifiable insights into the overall wellness of the DHA workforce.

1.5 Scope: The contractor shall deliver workforce Wellbeing Support Services including individual training, mindfulness, peer support, leadership coaching, and support training. Services include all aspects of program management and delivery, including but not limited to biometric monitoring, software as a service, content management, data and analytics, cybersecurity, device/application training, help desk support, and program execution. The contractor shall deliver its wellbeing services to the entire DHA Workforce, defined as active duty military and civilians assigned to the DHA within the nine Defense Health Networks (DHN’s) and at DHA Headquarters. The contractor shall also provide biometric wearable sensors, as required by their proposed programs, to participants to support their understanding of their physiological responses to stress and their overall recovery. The contractor shall also conduct biometric data analysis and generate quantifiable insights into the overall wellness of the DHA workforce.

1.6 Period of Performance (PoP): The period of performance shall include a 1 year (12 month) base period from the effective date of the contract, with four additional one-year option periods that may be individually exercised at the sole discretion of the Government, by modification to the contract no later than 30 days prior to the expiration of the current term of the contract and after advance notification of intent to exercise to the Contractor no later than 60 days prior to the expiration of the current term of the contract. The Period of Performance reads as follows:

1.7 Administrative specifications

1.7.1 Place of performance: The work shall be performed at predominantly at the contractor site in support of DHA efforts for delivery of content and programs. Programs whose intended audience is the entire DHA workforce will necessitate travel to MTF Continental United States (CONUS) and Outside Continental United States (OCONUS) locations distributed amongst the nine DHN’s.

1.7.2 Recognized Federal holidays:

Independence Day

1.7.3 Hours of operation: The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.8 Contractor travel: Contractor shall be required to travel within CONUS and OCONUS to conduct program meetings, on-site events, and efforts related to supply chain management of any physical hardware components related to the program delivery including but not limited to biometric sensor. The contractor shall be required to travel to off-site locations and to ship hardware and other contractor-furnished equipment and materials to and from these locations in support of this PWS.

Contractor shall be authorized travel expenses consistent with the cost principles and procedures in Federal Acquisition Regulation (FAR) Part 31.2, Travel Costs and the limitations of funds specified in this contract. All travel requires Government approval/authorization and notification from the Contracting Officer Representative (COR).

1.9 Other Direct Costs (ODC): No ODCs will be reimbursed on this contract.

1.10 Quality

1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. The Quality Program Plan (QPP – CDRL A001) will be delivered to the government within 30 days after contract award. After acceptance of the QPP the contractor shall receive the COR’s acceptance in writing of any proposed change to his QC system. See Part 7, Technical Exhibit 1.

1.10.2 Quality assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP); see QASP attachment. This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s); see Part 7, Attachment 1, Performance Requirements Summary. Contractor performance will be evaluated monthly as part of the monthly status report.

1.11 Contractor personnel

1.11.1 CAC requirements: Common Access Cards (CACs) will be issued on an as-required basis to support the meeting of the requirements of this contract.

1.11.1.1 Reserved

1.11.2 Contractor onboarding and training. Reserved

1.11.2.1 Reserved

1.11.2.2 Reserved

1.11.2.3 Reserved

1.11.2.4 Reserved

1.11.3 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

1.11.4 Key control: Reserved.

1.11.4.1 Reserved

1.11.4.2 Reserved

1.11.5 Lock Combinations: Reserved.

1.12 Key personnel (Contractor): The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer (CO). The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0800-1700EST Monday thru Friday except Federal holidays.

1.13 Data rights: See attachment for Data Rights and Assertions

1.14 Reporting

1.14.1 Contractor Manpower Reporting (CMR): Please refer to DFAR 252.204-7023 RESERVED REPORTING REQUIREMENTS FOR CONTRACTED SERVICES (JUL 2021) and DFAR 252.204-7023 REPORTING REQUIREMENTS FOR CONTRACTED SERVICES--ALTERNATE I (JUL 2021) which are incorporated into the Contract for specific manpower reporting requirement.

1.14.2 Non-Disclosure Agreement (NDA): All contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

1.14.3 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.14.4 Post award conference: The Contractor shall conduct a combined Post Award Conference/Kick-off Meeting within 5 business days of contract award. The following topics shall be discussed:

a. Project deliverables and frequency.

b. GFI requests and need date.

c. Identify stakeholder support needs by Sprints.

d. Propose Integrated Product Team (IPT) structure, and meeting cadence to include frequency and proposed time of day.

e. Cybersecurity.

f. Pre-selected topics of interest.

1.14.5 Integrated Product Team Meetings: The Contractor shall collaborate with the Government to define, document, implement, and maintain an Integrated Product Team (IPT) structure for the duration of the contract. The purpose of an IPT is to bring together all the functions and stakeholders, including other Contractors and government personnel, in the performance of a product or process and concurrently make integrated decisions affecting that product or process. The IPTs shall meet virtually on a schedule determined by the government to ensure their tasks are tracked and completed. The Contractor shall document action items and due dates, coordinate resolution, and track action items until closure. Action item closure shall require Contractor and Government approval.

1.15 Contractor Identification

1.15.1 Contractor personnel performing services in a contractor capacity in a Government facility is required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition & Sustainment (DAD-A&S)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A&S understands that the person is contractor support personnel. Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A&S/HCA understands that the person is contractor support personnel.

1.15.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order. Contractor personnel shall make their contractor status known during introductions.

1.15.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

1.16 Contractor Access to Health Affairs (HA)/DHA Network(s): FSO/Company's Security POC shall notify the DHA Personnel Security Office after being awarded a contract that requires access to a DoD system (If applicable, if not delete 1.16.1 and 1.16.2 and replace to 1.16 Reserved). Contractor personnel requiring access to the HA/DHA networks for performance of their tasks require a background investigation and the security awareness training. The contractor shall be prepared for this process as it could take two (2) or more weeks. The FSO/Security POC shall submit a Standard Form (SF) 85/86 to DHA's Personnel Security Office for a background investigation.

1.16.1 Reserved

1.16.2 Reserved

1.17 Personnel Security

1.17.1 The contractor shall comply with DoD 8570.01-M, “Information Assurance Workforce Improvement Program, CH4” November 10, 2015 as amended; 8500.01, “Cybersecurity”, dated March 14, 2014; DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” dated March 3, 2019, Department of Defense Instruction (DoDI) 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”, dated March 13, 2019; and DoDM 5200.02 “Procedures for the DoD Personnel Security Program (PSP),” incorporation change 3, effective September 24, 2020. Contractor responsibilities for ensuring personnel security include, but are not limited to, meeting the following requirements:

1.17.1.1 Follow the DHA Personnel Security Office guidelines for submittal of security clearances. Contact the DHA Personnel Security Office for guidance on the appropriate background investigation required for personnel on the contract. The DHA Personnel Security Office can be reached at (703) 275-6038.

1.17.1.2 Initiate, maintain, and document personnel security investigations appropriate to the individual’s responsibilities and required access to Controlled Unclassified Information (CUI).

1.17.1.3 DHA Personnel Security Office does not deny any access to any automated information system (AIS), network, or Controlled Unclassified Information (CUI). If a contractor receives an unfavorable background investigation, the request for access will be sent back to the FSO for further action. Any unfavorable adjudication will result in DHA Personnel Security Office not signing off on any access request.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D-Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R-Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.1.7 Quality Control Plan (QCP): Document issued by the Contractor specifying the processes, procedures, and associated resources that will be applied to comply with the Contract's requirements.

2.2 Acronyms:

2.3 Applicable Publications, DHA Administrative Instructions (AI), etc. RESERVED.

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services: The Government:

☐ Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Government Furnished Services required in support of this contract/task orders. These Services are described below.

Government will provide logistics and communication support for each participating Military Treatment Facility (MTF) for inherently governmental functions related to planning, publicizing, and executing contractor-run events related to the enrollment of participants into the program.

3.2 Facilities: The Government:

☐ Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Facilities in support of this contract/task orders. The Government provided Facilities are described below.

The government will coordinate facility access as required to each participating MTF and provide a location for the contractor to hold events related to the enrollment of participants into the program (e.g. announcement events, etc.), suitable to the size and expected audience.

3.3 Utilities: The Government:

☒ Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Utilities in support of this contract/task orders. The Government provided Utilities are described below.

3.4 Equipment: The Government:

☐ Will NOT provide Equipment in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Equipment in support of this contract/task orders. The Government provided Equipment is described below.

The government will furnish AV equipment and event-related equipment (tents, tables, chairs, PA systems, etc.) for contractor use at each participating MTF in support of events related to the enrollment of participants into the program.

3.5 Materials: The Government:

☐ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ IS providing Materials in support of this contract/task orders. The Government-provided Materials are described below:

Identity authentication of current military and civilian employees of the Defense Health Agency, and prioritized schedule of 130 MTF rollout alignment.

3.6 Information: The Government:

☐ Will NOT provide Information in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ IS providing Information in support of this contract/task orders. The Government-provided Information are described below:

Mindfulness training content, protocol, recordings, and program structure to be delivered through the vendor’s platform.

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services: The Contractor:

☐ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Contractor Furnished Services required in support of this contract/task orders. These Services are described below:

1) Primary responsibility for delivery, including logistics and communication in support. of PWS Sections 5.1-5.4, including supply chain management, logistics requirements, communications materials, and any other deliverables for which the government will support under Section 3.1

4.2 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work listed under Section 5 of this PWS.

4.3 Secret Facility Clearance: Reserved.

4.4 Materials: The contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.5 Equipment: The contractor shall furnish all equipment i.e. cameras, lights, recording equipment, etc. related to content delivery necessary to meet the requirements under this PWS.

PART 5

5.0 SPECIFIC TASKS

5.1 Measurement Framework: Contractor shall propose a framework and measurement methodology that allows for objective assessment of occupational burnout and professional engagement, and serves as the basis for all content design, interventions, and program delivery throughout this PWS. Contractor shall include biometric data as a core feature of its measurement methodology for burnout.

5.1.1 Contractor shall provide a comprehensive methodology to provide ongoing, real-time assessment of occupational burnout of the DHA workforce at the individual and aggregate levels. The contractor shall provide evidence-based research to substantiate its selected measures, time durations, and aggregate scoring algorithms.

5.1.2 Contractor shall provide transparency and reference standard validation of any black box algorithms, and composite scores used as part of the measurement framework.

5.2 Individual Wellness Training Platform: The contractor shall provide access and support to eligible DHA Military and Civilian workforce for a workforce wellness training platform that provides insights into individual physiology, engages behaviors to positively help adapt and improve stress response, and empowers individuals to enhance over-all recovery and resiliency.

5.2.1 MTF Engagement and Events: contractor shall, upon receipt of the participating location, conduct coordinated kickoff meetings and appropriate engagements with MTF stakeholders. The contractor shall conduct an event to initialize the program at command-level MTF See Part 7, Technical Exhibit 1.

5.2.1.1 For command-level MTFs (listed in Section 1.8), the contractor shall hold events in person unless a virtual engagement is authorized in advance for government convenience.

5.2.1.2 For locations subordinate to command-level MTFs, the contractor may hold events virtually, at the government’s discretion. These events may be combined to address multiple locations in one event.

5.2.2 Recruiting and Enrollment: contractor shall actively recruit participants on a voluntary basis and conduct all enrollment activities necessary to onboard participants into the platform.

5.2.2.1 The contractor shall submit a plan for program recruitment and participation using traditional and digital delivery methods to generate interest and attention for program participation. Recruiting methodologies and materials must be approved in advance by the government. See Part 7, Technical Exhibit 1.

5.2.2.2 The contractor shall produce all non-program content, including marketing materials, ad campaigns, and digital materials necessary to support recruitment in collaboration with the government.

5.2.3 Content and Program Delivery:

5.2.3.1 The contractor shall deliver a self-guided program exploration through the application that introduces the wearable; assists in setting personal goals; allows awareness into individual physiology and nervous system function; and offers materials aligned with the fundamental elements of human performance.

5.2.3.2 The contractor shall deliver through the application a comprehensive suite of educational materials and evidence-based tools aimed at reducing occupational burnout and physiological stress in healthcare providers and administrators. The contractor may propose any combination of training and teaching methods, but the curriculum must be modular by design, intended to be completed within a fixed time-period, and available 24/7 for the duration of the programming. The contractor shall provide this service on an ongoing basis with unlimited access, and participants must be able to repeat the complete program as many times as desired. There shall be no other requirements or external applications necessary to successfully launch and complete the program outside of the wearable sensor app platform.

5.2.3.3 The contractor shall deliver through the application individualized insights and coaching based on a combination of their unique biometric data and current behaviors. Insights should be a meaningful application of data within the context of their everyday living environment, goals, and activities.

5.2.3.4 The contractor shall provide a digital environment (Wellbeing Channel) for communications between the DHHQ, Network, MTF, Clinics, and Individuals in the platform that reflects the DHA’s organizational structure.

5.2.3.4.1 The contractor shall provide a chat-like feature between individual users so that they can connect through direct messaging, data sharing, and other digital communication means. Direct messaging should be able to be toggled on and off as needed or required based on profile features.

5.2.3.4.2 The contractor shall provide a community feature between multiple of users, to include individual and group messaging and other data sharing features amongst a specific cohort of participants. The community feature should be able to have open or closed (private) groups of users.

5.2.3.4.3 The contractor shall provide a communication method for information to flow down from parent organizations, such as a DHA Network, HQ, or from MTF leadership, so that organizational information about wellbeing activities can be disseminated via the app. This will require multiple roles (owners, users, etc.) based on organizational hierarchy.

5.2.4 Analytics and Metrics: contractor shall provide data analytics and reporting metrics to support the following requirements:

5.2.4.1 Individual metrics: the contractor shall provide weekly, monthly, and quarterly biometric insights to the participant to help them understand personal trends in physiologic stress, sleep patterns and behaviors, and lifestyle.

5.2.4.2 Organizational metrics: the contractor shall provide an enterprise dashboard for aggregate data reporting of the proposed measurement framework to provide visualization of workforce wellness at any level of the organization, which will be accessible to the Well-being Office. Dashboard will provide drill-down capability to any data element and organizational unit within the DHA. No PII/PHI may be transmitted with the aggregated data.

5.2.5 Supplemental Hardware: contractor shall furnish biometric devices to eligible employees based on the MTF distribution plan (see para 5.10). The contractor shall coordinate the delivery of all components of the program, including but not limited to sizing and delivery of sensor hardware directly to individual participants, regardless of whether the contractor holds events virtually or in-person.

5.2.5.1 The contractor must furnish ring form-factor biometric devices to all participants, which must be refreshed every 730 days from the individual’s date of enrollment.

5.2.5.2 The biometric devices must not require a separate application to synchronize data to the vendor-provided wellness program application. Any setup, accounts, and data transfer must occur within a single application.

5.2.5.3 Participants must have access to a biometric device, if they choose to use one, for the duration of their participation in the program.

5.2.5.4 The contractor shall coordinate the delivery of all required components of the program, including but not limited to, sizing and coordinating the delivery of sensor hardware to program participants, regardless of whether the contractor holds Section 5.2.1 events virtually or in-person.

5.2.5.5 The contractor shall maintain realtime inventory of device distribution to eligible employees. An eligible employee is defined as an Active Duty Military or Government Civilian employee that voluntarily enrolls in the program and has not received a biometric device issued by the DHA previously. The contractor shall be responsible for any devices distributed to non-eligible employees, including but not limited to, devices erroneously delivered to DHA Contractors and multiple devices issued to one employee. See Part 7, Technical Exhibit 1.

5.2.5.6 The contractor shall deliver hardware within 14 days of eligible employee request for all CONUS locations; and 28 days for OCONUS locations. OCONUS locations subject to customs-related delays and Status of Forces Agreements (SOFA) outside of the contractor’s control will be authorized on a case-by-case basis.

5.2.6. Monthly Reporting: the contractor shall provide a summary of all programmatic tasks and metrics undertaken in support of this activity, including but not limited to adoption, attrition, engagement, and other relevant data reporting that indicates program uptake and utility for the population. See Part 7, Technical Exhibit 1.

5.3. Mindfulness (MFT) Program: The contractor shall deliver a DHA-developed program to teach, increase, and enhance mindfulness-based practices. The contractor shall deliver mindfulness audio content and the training protocol through the platform and incorporate its measurement framework to enhance program effectiveness.

5.3.1. MTF Engagement and Events: The contractor shall, upon receipt of the participating location, conduct coordinated kickoff meetings and appropriate engagements with MTF stakeholders. The contractor shall conduct Catalyst and similar events to initialize the program at the local level.

5.3.2. Recruiting and Enrollment: The contractor shall actively recruit participants on a voluntary basis and conduct all enrollment activities necessary to onboard participants into the platform.

5.3.3 Measurement Framework: Contractor shall use the same framework and measurement methodology from Para 5.2.3 to measure and monitor physiological changes throughout the course of the mindfulness program.

5.3.4. Content and Program Delivery: The contractor shall deliver mindfulness training appropriate for a military and civilian healthcare population through the application. Training shall be delivered digitally and be suitable for scaling to the enterprise.

5.3.4.1 DHA Developed Content (Government Furnished Information – see Para 3.6)

5.3.4.1.1 The contractor shall deliver a 3-4 hour listening program that explains the benefits of mindfulness practice

5.3.4.1.2 The contractor shall deliver a four-week program of guided mindfulness exercises or practices. The program includes 12 lessons that are approximately 12 minutes each.

5.3.4.1.3 The contractor shall deliver a habit-forming module to encourage participation in the program

5.3.4.1.4 The contractor shall administer optional attention, stress, and sleep assessments throughout the program and an optional “daily check in” before and after each practice

5.3.4.2 Contractor Developed Content

5.3.4.2.1 The contractor shall integrate its measurement framework (Para 5.1) into the program provided by the DHA.

5.3.5. Participation Analytics and Metrics: The contractor shall provide data analytics and reporting metrics to validate the effectiveness of mindfulness practices, and evaluation the uptake and adoption of the mindfulness program.

5.3.6 Supplemental Hardware: contractor shall furnish biometric devices to eligible employees based on the MTF distribution plan (see para 5.10). The contractor shall coordinate the delivery of all components of the program, including but not limited to sizing and delivery of sensor hardware directly to individual participants, regardless of whether the contractor holds events virtually or in-person.

5.3.6.1 The contractor must furnish ring form-factor biometric devices to all participants, which must be refreshed every 730 days from the individual’s date of enrollment.

5.3.6.2 The biometric devices must synchronize directly into the application that deliver’s the vendors programs and content. It must NOT require a separate application, and any setup, account creation, synchronization, and data transfer must occur within the vendor’s application.

5.3.6.3 Participants must have access to a biometric device, if they choose to use one, for the duration of their participation in the program.

5.3.6.4 The contractor shall coordinate the delivery of all required components of the program, including but not limited to, sizing and coordinating the delivery of sensor hardware to program participants, regardless of whether the contractor holds Section 5.2.1 events virtually or in-person.

5.3.6.5 The contractor shall maintain realtime inventory of device distribution to eligible employees. An eligible employee is defined as an Active Duty Military or Government Civilian employee that voluntarily enrolls in the program and has not received a biometric device issued by the DHA previously. The contractor shall be responsible for any devices distributed to non-eligible employees, including but not limited to, devices erroneously delivered to DHA Contractors and multiple devices issued to one employee. See Part 7, Technical Exhibit 1.

5.3.6.6 The contractor shall deliver hardware within 14 days of eligible employee request for all CONUS locations; and 28 days for OCONUS locations. OCONUS locations subject to customs-related delays and Status of Forces Agreements (SOFA) outside of the contractor’s control will be authorized on a case-by-case basis.

5.3.7 Monthly Reporting: the contractor shall provide a summary of all programmatic tasks and metrics undertaken in support of this activity, including but not limited to adoption, attrition, engagement, and other relevant data reporting that indicates program uptake and utility for the population. See Part 7, Technical Exhibit 1.

5.4 Executive Wellness Training Platform: The contractor shall provide a comprehensive executive wellness training platform for eligible DHA Military and Civilian senior leaders. The platform will provide coaching to address the specific demands of command and senior leadership positions on the individual, as well as training on how to engage, address, and more effectively manage burnout in the workforce population under their command. Training must focus on strategies to approach and balance organizational factors, work unit factors, individual factors, and environment factors against the drivers of workplace stress (workload, resources, meaning, culture/values, control, support and community, and work-life balance) and to coach leaders on how to fully leverage new resources, program data analytics, and strategy development to support the implementation of the Wellbeing program.

5.4.1 MTF Engagement and Events: The contractor shall, upon receipt of the participating location, conduct coordinated kickoff meetings and appropriate engagements with leadership at the local, MTF, Network, and Enterprise (DHHQ) levels. The contractor shall conduct a high-visibility, high-energy event to initiate the program at the local level.

5.4.2 Recruiting and Enrollment: The contractor shall actively recruit participants on a voluntary basis and conduct all enrollment activities necessary to onboard participants into the platform. The contractor shall ensure that a minimum of 500 eligible participants is recruited for the program.

5.4.3 Content and Program Delivery:

5.4.3.1 The contractor shall deliver executive wellness training that centers around the wellbeing tenants of person-centered leadership and addresses both the individual demands of leadership, as well as how to effectively engage, develop, and inspire the workforce population under their command.

5.4.3.2 The contractor shall deliver training that includes modules to specifically address the values and characteristics of person-centered leaders; elite team mindsets; creating a culture of excellence; trust in teams; elite team communications; team of teams mindsets and performance; authentic leadership; building a “team of teams” in this digital era; and giving and receiving effective and constructive feedback.

5.4.3.3 The contractor’s training curriculum must include a 1:1 human coaching experience with someone who embodies the ethos of the person-centered executive curriculum and experiential knowledge and context of the military medical operating environment.

5.4.3.4 Expectations for this curriculum are that it follows as an extension of the “Individual Wellness Training Program” (Para 5.2) where leaders first develop insights into themselves and then learn how to empower the same principles and practices to members of the workforce under their command while also positively influencing the command environment and work culture around them.

5.4.4 Participation Analytics and Metrics: The contractor shall provide data analytics and reporting metrics to validate the effectiveness of the person-centered leadership curriculum, the 1:1 coaching, and the combination of the two, as well as evaluation on the uptake and adoption of the program.

5.4.5 Supplemental Hardware: The contractor shall ensure that the Executive Program appropriately integrates any biometric hardware provided through the Individual Wellness Program (Para 5.2).

5.4.6 Monthly Reporting: the contractor shall provide a summary of all programmatic tasks and metrics undertaken in support of this activity, including but not limited to adoption, attrition, engagement, and other relevant data reporting that indicates program uptake and utility for the population. See Part 7, Technical Exhibit 1.

5.5 Wellbeing Enterprise: The contractor shall provide licenses for eligible DHA Military and Civilian employees for Individual Wellness Training, Mindfulness, Platform Training, and Technical Support as a single service offering.

5.5.1 Content and Program Delivery: The contractor shall provide access to all programs and services IAW PWS Sections 5.1, 5.2, 5.3, 5.4, and any optional tasks delivered under 5.8. The platform will provide access to all eligible participants, regardless of their use of biometric hardware.

5.5.2 Participation Analytics and Metrics: The contractor shall provide data analytics and reporting metrics to validate the effectiveness and utilization of all programs delivered through the Wellbeing Enterprise platform and programs.

5.6 Training: The Contractor shall initiate role-based training activities to ensure rapid adoption and standardization of wellbeing processes. The Contractor shall identify gaps in knowledge, skills, and/or abilities of impacted stakeholders compared against levels required to support and sustain the implemented changes. Using this information, the Contractor shall develop a Training Plan, a Communication Plan, and other training material such as workflows, infographics, briefings, posters, screen saver carousel, etc. to be used during the applicable phase.

5.7 Technical Support: The Contractor shall provide basic support and troubleshooting for inquiries such as access adjustments, bug/defect reporting, account issues, and break/fix instruction. The Contractor shall provide user management and update system security to reflect latest security matrix and need.

5.8 Optional Task - Service Feature Updates, Development, and Management: The Contractor shall provide content creation, development, management and updating services for the content stored and used on the platform.