MWWP Technical Questions to Government_17DEC24.xlsx
XLSX spreadsheet 30 KB Posted
- Attached to
- Medical Wellbeing Workforce Program Services
- Solicitation number
- HT0011-25-R-0006
- Issued by
-
Defense Health Agency
About this file
This is a questions and answers document containing 64 questions submitted by potential vendors regarding solicitation HT0011-25-R-0006 for the Medical Workforce Wellbeing Program Services contract. Key clarifications include: this is a new requirement with no incumbent; the base year is 11 months with quantities of 9,000 Individual Wellness, 2,000 Mindfulness, and 750 Executive Wellness participants, expanding to 70,000 participants in Option Year 1.
The Q&A provides important details about required ring form-factor wearable devices (which must be refreshed every 730 days), pricing structure (vendors must fully burden service delivery pricing including all components), and program delivery requirements. The DHA will provide government-furnished mindfulness content that vendors must integrate into their platform. Technical requirements include CMMC certification within the past 3 years. The agency confirmed they will extend the original proposal due date (which was during the 2024 holiday period) and will accept CPARS in lieu of Past Performance Questionnaires. Executive level is defined as GO/FO, SES, command-level leadership and their enlisted/civilian counterparts.
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Other files
| File | Type | Posted |
|---|---|---|
| App Description.docx | DOCX document | |
| PWS MWWP.docx | DOCX document | |
| DHA PGI 224190 Atch 2.pdf | ||
| HT001125R0006.pdf | ||
| Pricing Sheet MWWP Atch 4 .xlsx | XLSX spreadsheet | |
| PPQ MWWP Atch 3 .docx | DOCX document | |
| MWWP PWS Atch 1.pdf |
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Text version
Sheet1
| Medical Workforce Wellbeing Program Technical Questions | ||||||
| Question | Attachment/ Section | Page #/ Subject | Question | Government Response | Questions Submitted | |
| 1 | I am wondering why there is a limitation on a ring form factor in the RFP? | From the Wellbeing RFI, a ring form-factor device, which has demonstrated substantially higher wear compliance, device utilization, and form factor preference from over 10,000 users across multiple DOD operational programs and research studies. | 4/15/24 | |||
| 2 | Is this a completely new requirement or is there an incumbent? If the latter, please provide the incumbent contractor name and contract number. | New requirement. There is no incumbent. | 4/15/24 | |||
| 3 | Can we request the Government for the Incumbent vendor’s Name & their contract number (which is currently underperformance)? | See government response to question #2. | 4/15/24 | |||
| 4 | What is the total award value (size) of the current contract, which is presently ongoing by the Incumbent vendor? | See government response to question #2. | 4/15/24 | |||
| 5 | Pricing Sheet MWWP Atach 4 | Summary and CLINs 0001 - 4002 | If DHA requires the contractor/offeror to furnish biometric devices, would DHA please add a "contractor furnished items and services CLIN" or "Biometric Device CLIN" to the base and option years in order to accurately price this level of effort? | No. The vendor is expected to fully burden their service delivery pricing to include any components that it proposes. | 4/15/24 | |
| 6 | Pricing Sheet MWWP Atach 4 | Summary and CLINs 0001 - 4002 | If DHA requires the contractor/offeror to furnish and refresh biometric devices every 730 days, would DHA please add "Refresh CLIN" in order to accurately price this level of effort? | No. The vendor is expected to fully burden their service delivery pricing to include any components that it proposes. | 4/15/24 | |
| 7 | Pricing Sheet MWWP Atach 4 | The pricing excel spreadsheet states the base year is "11 Months after contract award" Is that the duration of the performance period? If so is the first month after contract award the 30-day transition period? | The base year is 11 months. There is no incumbent contract, and therefore no transition period. | 4/15/24 | ||
| 8 | Pricing Sheet MWWP Atach 4 | Is the offeror to purchase and provide the wearable device as a part of this contract? If not, how and when does the contractor get access to the wearable device to "furnish" them to the DHA population? | The vendor must provide any necessary components it proposes as part of its service. | 4/15/24 | ||
| 9 | Pricing Sheet MWWP Atach 4 | Do the wearable devices need to be purchased by the start of the period of performance or does the purchase and distribution of the wearable devices need to be completed and distributed to the Quantity of the DHA workforce specified in the Quantity column (11,750 in the Base Year and 71,500 in Option Year 1 for example) during the specific period of performance? | The vendor must have adequate resources to deliver its proposed service immediately upon commencement of the contract and any options. | 4/15/24 | ||
| 10 | Pricing Sheet MWWP Atach 4 | Please confirm the population specified in the quantity column for the base year is included in the quantity column for the succeeding option years. For example, the base year quantity is 9,000 Individual Wellness, 2,000 Mindfulness and 750 Executive Wellness. Do the 9,000 Individual and 2,000 Mindfulness population become a part of the 70,000 serviced population quantity in Option year 1? Is the total quantity (population) being serviced in the Wellbeing Enterprise population total become 70,000? | The base year quantities are included in the future serviced population of 70,000 for Wellbeing Enterprise. | 4/15/24 | ||
| 11 | Pricing Sheet MWWP Atach 4 | Can the offeror propose, and the government accept, the invoicing schedule by month in our pricing narrative to support the acquisition and distribution of wearables to the quantity population over time during the period of performance? Acquiring and distributing 11,750 and then 71,500 wearables will incur a cost in excess of $1M for the base year, and for the option year a cost in the tens of millions of dollars. If the offeror can propose an invoicing schedule to support monthly payments that resource the wearable purchases, yet still remain within the fixed price for the year, this approach will enable small businesses to compete for this contract. Otherwise the amount of capital needed to buy all of the wearables up front, yet invoice over a 11 month or 12 month period becomes extremely difficult financially and untenable for small businesses. | The vendor may only invoice for the services delivered. | 4/15/24 | ||
| 12 | Pricing Sheet MWWP Atach 4 | Will the government include an ODC CLIN for the purchase of the devices? Or is the offeror to include the costs of the ring form-factor devices in our overall cost? | The vendor is expected to fully burden their service delivery pricing to include any components that it proposes. | 4/15/24 | ||
| 13 | MWWP PWS Atach 1 | Pg 7, PWS 1.10.2 | Per the PWS, "The government will evaluate the contractor’s performance | |||
| under this contract in accordance with the Quality Assurance Surveillance Plan (QASP); see QASP attachment. The QASP attachment was not provided in the RFP documents. Please provide this document with an amendment or answers to questions. | QASP is the goverments tool to monitor performance. | 4/15/24 | ||||
| 14 | MWWP PWS Atach 1 | Pg 8, PWS 1.13 | The Data Rights and Assertions appears to be an embedded document in the PWS, but it cannot be accessed. Please provide the document as a separate attachment in an amendment or as a part of the answers to the questions. | Word version of the PWS uploaded. It should be accessible now. | 4/15/24 | |
| 15 | MWWP PWS Atach 1 | Pg 20, PWS 5.2.5 | Per the PWS, the contractor shall furnish biometric devices to all eligible employees. Has DHA firmly decided on the required biometric device, such as "oura ring"? Or, is DHA open to any form factor, such as ring, watch, or other wearable device, that is compliant with PWS requirements? | The DHA is open to any ring form-factor wearable that is compliant with the PWS requirements. | 4/15/24 | |
| 16 | MWWP PWS Atach 1 | Pg 20, PWS 5.2.5 | Per the PWS, the contractor shall furnish biometric devices to all eligible employees. Has DHA lready purchased the required biometric device, such as "oura ring" and the contractor's "furnishinig" requirement is to distribute the biometric device to the DHA workforce? Has DHA also purchased the subscription for the phone/web application for biometric device and the contractor is required to assist the DHA population in accessing/registering the phone/web application? Please clarify. | The vendor is responsible for delivering all components required to participate in the program it proposes, including necessary access/apps, subscriptions, or other services that it proposes. | 4/15/24 | |
| 17 | MWWP PWS Atach 1 | Pg 20, PWS 5.2.5.1 | Per the PWS, confirm the contractor must refresh the biometric device every 730 days from the date of enrollment. Also, is the offeror only responsible for those devices after contract award, or are any devices previously issued to be refreshed under this new contract? | Confirmed, the contractor must refresh devices every 730 days. The offeror is only responsible for devices issued under the contract; there are no previously issued devices. | 4/15/24 | |
| 18 | MWWP PWS Atach 1 | Pg 20, PWS 5.2.5.1; Pg 22, PWS 5.3.6.1 | In PWS Sections 5.2.5.1 and 5.3.6.1, please define the meaning of "refreshed." As an example, does refresh mean “replaced" or a "version update"? | Refreshed means the vendor's proposed hardware must be inspected and serviced every 730 days to ensure that the unit battery is at 100% capacity and all sensors are functional. The DHA has determined that two years is the useful lifespan of these components. The vendor may propose how it intends to refresh the hardware (refurbishment, replacement, etc). | 4/15/24 | |
| 19 | MWWP PWS Atach 1 | Pg 20, PWS 5.2.5.1; Pg 22, PWS 5.3.6.1 | If an eligible participant lost their device, is the offeror responsible to replace it or put the lost device in the refresh cycle? | The vendor is responsible for ensuring that all participants have ongoing, full access to the services provided and any necessary hardware, software, subscriptions etc that the vendor proposes. | 4/15/24 | |
| 20 | MWWP PWS Atach 1 | Pg 22, PWS 5.3.6.1 | Can offeror substitute a different wearable device instead of a ring form-factor device? | The vendor may propose the ring form-factor wearable of its choosing, provided it meets the PWS requirements. | 4/15/24 | |
| 21 | MWWP PWS Atach 1 | Pg 21, PWS 5.3 | Was the Mindfulness program developed internally or is it the product of a consultant or third-party vendor? Will we be able to work directly with the developer of the content to plan how best to present it to DHA participants though our platform? | The mindfulness program is government property that will be furnished to the vendor for delivery through its platform. | ||
| 22 | MWWP PWS Atach 1 | Pg 21, PWS 5.3 | In order for offerors to accurately price the Mindfulness program integration, can the government provide the offerors the general content, curriculum, and media? We strongly recommend this be provided to offerors in an Addendum/Attachment incorporated into the RFP. | Attached | ||
| 23 | MWWP PWS Atach 1 | Pg 21, PWS 5.3 | If the offeror's platform already has a Mindfulness curriculum with delivery methods already built in, can we propose our Mindfulness curriculum as the solution if it meets the principles of the existing DHA program? | No. | ||
| 24 | MWWP PWS Atach 1 | Pg 21, PWS 5.3 | In regards to the Mindfulness curriculum, are these pre-recorded, or are they to be delivered live? | Pre-recorded. See attachment for description of government-furnished information. | ||
| 25 | MWWP PWS Atach 1 | Pg 21, PWS 5.3 | For the 12-week Mindfulness program, is it gated - as in you cannot complete the program until you complete the previous module? Or, can they pick and chose which lesson out of cycle? | See attachment for description of government-furnished information. | ||
| 26 | MWWP PWS Atach 1 | Pg 21, PWS 5.3 | In delivering the Mindfulness training, will we be hosting the content directly or does DHA wish for the vendor to merely link to content already in place elsewhere? | The vendor is expected to deliver the government-furnished information and content. | ||
| 27 | MWWP PWS Atach 1 | Pg 23, PWS 5.4 | In Section 5.4, the requirement calls for content related to job burnout. The language includes a call to provide “executive wellness training that centers around the wellbeing tenants of person-centered leadership.” There is a fair amount of literature around person-centered leadership. Do you have a specific program or curricula in mind or are you looking for a vendor to design and implement a program from the ground up? | The vendor is responsible for proposing and delivering a program to address to requirements. Vendors should address their evidence-based approaches in their proposal. | ||
| 28 | MWWP PWS Atach 1 | Pg 28, PWS 6.5.4 & 6.5.4.1 | In the security specifications, DHA indicates that the vendor shall have a CMMC certification within the past three years. Given the similarities between CMMC certification and acquiring an Authorization to Operate (ATO), would our ATO serve to satisfy this requirement? | No. CMMC certification is not the same as an ATO. CMMC refers to the security posture of the vendor while the ATO is applied to the program specifically. | ||
| 29 | MWWP PWS Atach 1 | Pg 29, PWS 6.11.1 | The DODIN Decision Tree appears to be an embedded document in the PWS, but it cannot be accessed. Please provide the document as a separate attachment in an amendment or as a part of the answers to the questions. | Word version of the PWS uploaded. It should be accessible now. | ||
| 30 | MWWP PWS Atach 1 | Pg 30, PWS 7.0 Attachments/Technical Exhibit Listing | The documents in Section 7.1.1 and 7.1.2 appear to be embedded documents in the PWS, but they cannot be accessed/opened. Please provide the documents (CAC Request Process and Contractor Training Instructions) as separate attachments in an amendment or as a part of the answers to the questions. | Removed from the PWS | ||
| 31 | MWWP PWS Atach 1 | Pg 31-32, PWS 7.2 Other Attachments | The documents in Section 7.2 appear to be embedded documents in the PWS, but they cannot be accessed/opened. Please provide the documents (Cyber Sedcureity Regulation, FRCS Responsibility Matrix, Risk Assessment timeframes) as separate attachments in an amendment or as a part of the answers to the questions. | Word version of the PWS uploaded. It should be accessible now. | ||
| 32 | Solicitation (HT001125R0006.PDF) | Pg 22, (b) Part II - Technical Submission | Please confirm that all mentions of the offeror (to include the prime and subcontractors) should be redacted on one copy of the Technical submission. Also confirm that ONLY Part II - Technical Submission should have one redacted copy and no other Parts should be redacted. | Confirmed | ||
| 33 | Solicitation (HT001125R0006.PDF) | Pg 26, (4) Past Performance Questionnaires (PPQs) | Due to the upcoming holidays and the potential for customers to not have adequate time to complete PPQs, would DHA accept CPARS for each contract referenced in lieu of PPQs? | Yes. | ||
| 34 | Solicitation (HT001125R0006.PDF) | Pg 26, (4) Past Performance Questionnaires (PPQs) | If offerors are able to receive PPQs in time from customers for each contract referenced, please confirm PPQs should be submitted with the offerors proposal, and not directly to DHA from customers? | In the offerors proposal is prefered | ||
| 35 | Solicitation (HT001125R0006.PDF) | Pg 21, Part II and Pg 23, Experience & Personnel Qualifications | We understand there is a 25 page count limit for Part II Technical Submission. Can DHA confirm that the Experience & Personnel Qualifications are not included in the 25 page count for Part II Technical? | If you need more Pages please proceed. | ||
| 36 | Solicitation (HT001125R0006.PDF) | Pg 21, Part II and Pg 24, Address CTAs, Prime-Sub Arrangements or Joint Ventures | We understand there is a 25 page count limit for Part II Technical Submission. Can DHA confirm that addressing CTAs, Prime-Subcontractor Arrangements or Joint Ventures are not included in the 25 page count for Part II Technical? | If you need more Pages please proceed. | ||
| 37 | Is this a new requirement or is this work currently being performed by a contractor? If so, can DHA share the contract number for that contract? | No incumbent. | ||||
| 38 | Will the government provide an extension of the due date for proposal due to (i) a shorter than typical proposal due date for this kind of proposal, (ii) a looming government shutdown (iii) solicitation period including multiple holidays; and (iv) inadequate time after questions are answered? Typically, RFPs in this size and complexity allows for a 30 day suspense. | Yes. | ||||
| 39 | Would DHA consider a proposal due date of 10 January 2025? | |||||
| 40 | Is DHA looking to use the portal to host video presentations or do you already have video hosting and merely need us to provide access to your videos? Either way, the video would display on our existing commercial wellness platform and the user wouldn’t know the difference. However, if we are hosting, it drives additional cost considerations. | The vendor is responsible for delivering all components required to participate in the program it proposes. | ||||
| 41 | Does DHA need a solution for promoting its live video presentations or meetings and would a registration process for such presentations be useful as well? | The vendor is responsible for proposing the program it intends to deliver. | ||||
| 42 | What balance do you envision between client education driven by live coaching with a professional coach and self-guided programming built into the participant dashboard? | The vendor is responsible for proposing the program it intends to deliver. | ||||
| 46 | Is there an incumbent? If so, can you provide the Contract Number? | No incumbent. | ||||
| 47 | If this is a new scope of work, has DHA determined if a Pilot Program would be beneficial before rolling it out to worldwide operations? Is that the reason for a base period with lower volumes? | Yes. | ||||
| 48 | If the intent is to host an effective operational MMWP Platform, DHA should align all activities as virtual. This commitment sets the expectations for all Virtual Programs and Services. | The vendor is responsible for proposing the program it intends to deliver. | ||||
| 49 | May we use/define the unit cost for Individual 9,000/70,000, mindfulness 2,000, and Executive, 500: |
Per enrolled employee per year for each service identified OR
| Per engaged employee per month based on usage | Per enrolled employee per year for each service identified | |||
| 50 | 1.8 | While the GOVT has provided travel NTE amounts for the base and option years, there are no variables to determine cost-effectiveness. How many trips? To which locations? | Vendors are not asked to propose travel pricing. Vendors will be reimbursed at rates that adhere to the JTR for reimbursement CLINs. | |
| 51 | 1.9 | Other Direct Costs. DHA has requested customizations for content development and technology features. Can these fees, identified in sections Wellbeing Channel 5.2.3.4-5.2.3.4.3, Mindfulness 5.3.4 – 5.3.4.2.1, and others be provided to the awardee as an upfront Fixed Fee cost? If so, will you correct the pricing sheet? | Vendors shall propose their program and services in their proposal, and a fully burdened rate for delivering this service to meet the PWS requirements. | |
| 52 | 1.13 | Data Rights. There is no access to this data rights document. Referenced Section. 6.3.1 Can you provide a sample? | Word version of the PWS uploaded. It should be accessible now. | |
| 53 | 3.6 | nformation. Mindfulness content to be included in our platform. At this time, we have no understanding of what this entails. | See attachment for description of government-furnished information. | |
| 54 | 5.3.4 – 5.3.4.2.1 | Section 3.6 above and section 5.3.4 refer to the use of the DHA Mindfulness program, however, this content is inaccessible or omitted. Please provide. Referenced Section. 5.3.4 – 5.3.4.2.1 | See attachment for description of government-furnished information. | |
| 55 | 5.2.3.4 – 5.2.3.4.3 | Well-being Channel. Is there a current system set up throughout the DHHQ, Network, MTF, and Clinics for basic communications? If so, is this where the Well-being Channel will be housed? The contractor needs to understand the scope of services to be developed or uploaded to the channel, the schedule of offerings, technology requirements in total (chat, messaging, data sharing), designated community and privacy settings, logistics, access, and more. | The vendor is responsible for proposing and delivering a program to address to requirements in 5.2.3.4.1 - 5.2.3.4.3 to deliver text-based messages between various users and user groups as specified. | |
| 56 | 4.4 | Clarity is needed on the content and quantity of materials to be delivered other than virtual. | The vendor is responsible for delivering all components required to participate in the program it proposes. | |
| 57 | 5.1 | Measurement Framework. The IOWA Model was utilized for the Mindfulness Toolkit. Is DHA wanting to continue using this model for all programs listed within SOL? or Can another one be recommended? | The DHA is not familiar with the Mindfulness Toolkit referenced, nor the IOWA Model. The vendor is expected to propose and provide evidence of its framework and modeling approach. | |
| 58 | 5.4 | Define executive level, e.g., COL and above, GS 13 and above. | Executive level is defined as GO/FO, SES, command-level leadership and their enlisted and civilian counterparts. | |
| 59 | 5.3 | Is the Executive training - virtual or in-person? Is the Executive 1:1 human coaching - virtual or in-person? | Vendors are expected to propose their program and services in their proposal. | |
| 60 | 52.227-14 Rights in Data--General MAY 2014 | We interpret this to mean all data that is (a) deidentified for individuals and (b) all aggregate reporting. | Standard Commercial data protection apply | |
| 61 | 52.232-18 Availability Of Funds APR 1984 | Currently, no funds are available. Projected date of availability? | Funding is available | |
| 62 | 52.232-39 Unenforceability of Unauthorized Obligations JUN 2013 | How is the liability or indemnity of the GOVT to be established? | The contractor is responsible to protect customer data. | |
| 63 | 252.204-7009 Limitations on the Use or Disclosure of Third-Party Contractor Reported Cyber Incident Information JAN 2023 | Is there is DHA process to follow? Will all sections be applicable even if it is not included within the SOW? | The contractor is responsible to protect customer data. | |
| 64 | 252.204-7020 NIST SP 800-171 DoD Assessment Requirements NOV 2023 | Which of the standards applies to this solicitation? How is PHI/PII impacted? | Standard Commercial PHI/PII protections apply |
File details come from the government source that posted it. Updated .