Industry Day Presentation -- TSA SOW Specs_Jun 8 2009_v2.pdf

Statement of Work (SOW)

Specifications Industry Day

June 11 , 2009

SOW - Manufacturing or Acquiring Uniform Items

• Objective #1: Provide all uniform items (except for metal badges) for all Transportation Security Officers (TSOs) per contract specifications/commercial item descriptions.

• Objective #2: Manufacture or acquire all items for the TSA TSO Uniform Program. Assure quality control in the manufacturing process.

• Objective #3: Effectively assure high level contract quality requirement (MIL I or similar) in the manufacturing process.

[Note: MIL I is 52.246-11 in the FAR.]

SOW - Supply Chain Management

• Objective #4: Provide inventory control and management, warehousing and tracking of inventory to ensure secure storage and timely delivery. The business partner should have an established distribution process and a quality control/quality assurance program.

• Objective #5: Provide shipping, handling and delivery of all goods by traceable means directly to TSOs at their duty location.

• Objective #6: Effectively manage/balance inventory with customer demand.

SOW – Order Management

• Objective #7: Establish and coordinate the entire ordering process beginning with the placement of each order through the distribution cycle.

• Objective #8: Provide a secure, automated web-based ordering process/ e-commerce solution, including an on-line ordering process that allows TSO’s to create a unique password.

• Objective #9: Establish procedures for the management of new hire orders, annual government allowance orders, returns, backorders, and other special orders with ability to see TSO names and airports tied to backordered items and replenishment or stock procurement status.

SOW – Order Management (con’t)

• Objective #10: Provide employees with a secure web site inclusive of a web based catalog, pricing, ordering, item availability and customer comment card. E-mail comments from customers to contractor should automatically cc TSA.

• Objective #11: The e-commerce solution should provide individual uniform accounts with annual government allowance initial posting, balance information, order tracking, size and ordering history, on-line ordering, and final/annual allowance accounts closeout. Employees should also be able to use personal funds for on-line website ordering via the web-based catalog. The funds must be segregated from regular government allowance funds, but an order may combine personal funds with an government allowance funded order if needed to fully pay for the order. State sales taxes will only apply to the personal funded portion of an order.

SOW - Customer Service

• Objective #12: The business partner should maintain a customer service / help desk during normal business hours of 8:00am to 5:00pm EST on normal business days. All shipments should contain a Customer Service Report Card for each TSO to complete and return.

• Objective #13: Effectively assure customer satisfaction in the product lines.

• Objective #14: Implement a made-to-measure/special measurements program for employees that cannot wear standard dimension uniform garments.

• Objective #15: Provide efficient and courteous customer service, including receiving and resolving complaints. Customer assistance should include fitting instructions, comfort, proper accessories, back order issues, late deliveries, problems regarding allowance account balance information and resolution of other problems that arise.

SOW – Change Management

• Objective #16: Provide professional services for designing new uniform items and redesigning existing uniforms.

• Objective #17: Provide processes to effectively manage introduction of new uniform items and termination (or changes) to existing uniform garments. Due to TSA’s needs for rapid response to changes, the business partner must be able to state and meet response times which meet TSA’s needs.

SOW – Change Management (con’t)

• Objective #18: Provide procedures to implement new products, respond to defective products and discontinue products. Configuration control functions will be performed to ensure form, fit and function are maintained and that specifications are followed consistently and not modified without customer approval.

SOW - Transition

• Objective #19: Effect an orderly transition from the current incumbent contractor to the follow-on business partner without delay or disruption to daily operations. This transition period shall last between 60 and 120 calendar days.

• Objective #20: Effect an orderly transition from the business partner to the subsequent follow-on business partner without delay or disruption to daily operations.

SOW - Program Management

• Objective #21: Provide standard procedures for invoicing, refunds, credits, exchanges, deliveries, lost deliveries, billing processes, compliance with quality assurance reviews, maintaining employee privacy and customer service.

Invoicing should be by uniform sets for new hires unless orders are incomplete, then the items shipped can be invoiced by item.

• Objective #22: Effectively manage warranties and product returns in accordance with policies for most favored commercial accounts.

• Objective #23: Simplify reporting processes for scheduled and on-demand reports to support program management.

• Objective #24: Serve as a consultant to TSA regarding standard industry practices including fabrics, alternative products, manufacturing advances, and process improvements.

New Optional Items Needed

• Raincoats

• Gloves with lining

• Multiple shoe/boot choices

• Cardigan Sweater

• Honor Guard items (headgear, white gloves, aiguillettes, ascots, corfam shoes, belts

• Cargo pants

• Other uniform items for non-TSOs

Specifications - Unisex

• Socks

• Belt

• Nameplate

• Shoulder Boards

• Sweater Vest

• Polo Shirt

• Commando Sweater

• Team Jacket

• 3-Season Waist Length Jacket

• Hip Length Parka

• Knit Stocking Cap

• Ball Cap

• Clip-on Ties

Specifications - Men’s

• L/S shirt

• S/S Shirt

• Relaxed Fit Trouser

• Regular Fit Trouser

• Shorts

• 100% Cotton L/S Shirt

• 100% Cotton S/S Shirt

• 100% Cotton Trouser

• Shoes

Specifications – Women’s

• L/S shirt

• S/S Shirt

• Relaxed Fit Trousers

• Regular Fit Trousers

• Shorts

• Crossover Tie

• Shoes

• 100% Cotton L/S Shirt

• 100% Cotton S/S Shirt

• 100% Cotton Trouser

• Skirt

• S/S Maternity Shirt

• L/S Maternity Shirt

• Maternity Trouser

Specifications - Miscellaneous

• Unlined Coverall

• Insulated Coverall

• Embroidered Shoulder Emblems

• Badge Emblem

Other Potential Uniform Items

• Rain Coats

• Ponchos

• Rain Hats

• Gloves

• Boots

• Honor Guard Specialty Items

• Shirts & Trousers of Different Material Blends

• Screening Partnership Program Uniforms

• Canine Handler Uniforms

• Federal Flight Deck Officer Uniforms

• Federal Air Marshal Uniforms

TSO Uniform Photos