Final_HSTS01-17-R-OTD327_Role_Players.pdf

TABLE OF CONTENTS

SECTION I - SCHEDULE OF SUPPLIES/ SERVICES

SECTION II – STATEMENT OF WORK

SECTION III – CONTRACT ADMINISTRATION DATA

SECTION IV – SPECIAL CONTRACT REQUIREMENTS

SECTION V – CLAUSES

SECTION VI – ATTACHMENTS

SECTION VII – INSTRUCTIONS AND EVALUATION CRITERIA

HSTS01-17-R-OTD327

SECTION I - SCHEDULE OF SUPPLIES/ SERVICES

1.0 General

The contractor shall furnish all resources, and services (except for Government furnished items, if any) necessary to perform and provide work in accordance with the contract and Statement of Work. The Transportation Security Administration’s (TSA) requirement is for Role Player Support Services.

1.1 Period of Performance

The contract period of performance shall consist of one 12- Month Base Period and four 12-month Option Periods.

Base Period: December 11, 2017 to December 10, 2018 Option Period 1: December 11, 2018 to December 10, 2019 Option Period 2: December 11, 2019 to December 10, 2020 Option Period 3: December 11, 2020 to December 10, 2021 Option Period 4: December 11, 2021 to December 10, 2022

1.2 Total Contract Type and Amount

This is a hybrid contract type with time and materials and firm fixed price contract line item numbers. The total ceiling price for the total duration of the contract is $ TBD .

1.2.1 Labor Hour Requirement for Role Players

The contract specifies fixed hourly labor rates for its role players that include wages, overhead, general and administrative expenses, fringe and profit. The amount of Role Player (RP) labor hours required for each training class and event may fluctuate based on the environment of training,

1.2.2 Firm Fixed Price For Monthly Management and Other Direct Costs (ODCs) The contract has a firm fixed price for monthly Management Support and ODCs.

1.2.3 Other Direct Costs (Travel and Materials)

1.2.3.1. Travel

The Contractor may be required to frequently travel to the Dallas FFDO Training Facility and LAFB, CTC Training Facility to ensure that all OLE/FAMS, FFDO, and CTC training requirements are satisfied. If additional training locations are added during the performance of this contract, the Contractor may be required to frequently travel to those locations as well. The Contractor is required to follow all Federal Travel Regulations (FTR).

1.2.3.2. Materials

Materials will include uniforms for role players and managers, training equipment, etc.

1.3 Contract Line Item Numbers

See Attachment 1.

[END OF SECTION I]

SECTION II – STATEMENT OF WORK

SOW.2.1 Introduction A. The TSA Office of Training and Development (OTD) Training Centers Division (TCD), TSA

Training Center (TSATC) is seeking a contractor to provide Role Player Support Services in aiding the Office of Law Enforcement/ Federal Air Marshal Service (OLE/FAMS), Federal Flight Deck Officer (FFDO) Recurrent Training Programs, and the Canine Training Center (CTC). This subsection provides general information, facility descriptions, mission statements, and performance expectations related to this specification. The Statement of Work (SOW) covers the OLE/FAMS and FFDO Recurrent training at the TSATC, Federal Aviation Administration (FAA), William J. Hughes Technical Center (WJHTC), Atlantic City International Airport, New Jersey, FFDO Recurrent training at the Dallas Federal Flight Deck Officer Recurrent Training Facility, Coppell, Texas, and CTC training center on the grounds of Lackland Air Force Base (LAFB), San Antonio, Texas.

However, these services must have the capacity to be extended to future TSA, OTD/TCD, OLE/FAMS, FFDO, or CTC training locations which support the same training programs to be named at a later date.

B. The major objective of this requirement is to provide role players as an integral part of training exercises for the OLE/FAMS, FFDO, and CTC Training Programs. These training exercises are designed to teach the Federal Air Marshal (FAM) and FFDO law enforcement tasks in various realistic situations. Training exercises conducted at the CTC are designed to teach canine handlers and canine assets to detect explosive material on individuals and their personal effects. Each individual role player adds a sense of realism. Role players must have the ability to perform through an inflexible script as well as an impromptu basis. Depending on the situation, a role player must be able to “live” a role and freely adapt to it in response to the actions of each individual FAM, FFDO, or CTC handler. If this adaptation is not completed, the immediacy and realism of a tense situation may not be achieved or may be prematurely destroyed. The role player must thoroughly understand the objective of each training situation and of the roles being played. Each role player must be able to adjust to a variety of responses and react in the manner most appropriate to the way in which each situation develops.

C. The TSA may allow the Contractor to operate Government Owned or Leased Vehicles in accordance with Title 41 CFR 102-34.230 during the performance of the contract. All vehicles will be provided as Government Furnished Property (GFP), and will remain assigned to the government since vehicles will only be used on an occasional basis.

SOW.2.2 Scope A. General

Except for GFP, the Contractor shall furnish all personnel, supervision, management, equipment, materials, transportation, tools, and supplies required to plan, schedule, coordinate, and assure effective performance of all required role player support services for TSA, OTD, TCD, TSATC, OLE/FAMS and FFDO Recurrent training at the TSATC, FAA, WJHTC, Atlantic City International Airport, Atlantic City, New Jersey, FFDO Recurrent training at the Dallas Federal Flight Deck Officer Training Facility, Coppell, Texas and CTC, Lackland AFB, San Antonio, Texas. These services include:

1) Scheduling Role Player Personnel, in coordination with the Contracting Officer’s Representative (COR).

2) Training Role Player Personnel, in coordination with the COR, TSA, OTD/TCD, TSATC, OLE/FAMS, FFDO personnel, and CTC personnel.

3) Reports and Invoices

4) Interviewing, hiring, and terminating Role Player Personnel.

B. Management Support

The Contractor shall provide a qualified, on-site Project Manager at the New Jersey location Monday through Friday excluding Federal holidays, to administer all services described in this SOW, receive any complaints concerning the contract requirements, rectify the causes of the complaints, and work closely with the Contracting Officer’s Representative (COR). The Project Manger may be required to be on-site several weekends throughout the year depending on training requirements. In addition, the Contractor shall provide a total of six (6) Role Player Supervisors; two (2) on-site Monday through Friday excluding Federal holidays at the Atlantic City, New Jersey location, one (1) on-site Monday through Friday excluding Federal holidays at the Coppell, Texas location, and three (3) on-site Monday through Friday excluding Federal holidays at the CTC location at LAFB in San Antonio, TX.

The Role Player Supervisors may be required to be on-site several weekends throughout the year depending on training requirements. The Role Player Supervisor will assist the Project Manager with all duties and responsibilities as appropriate.

SOW.2.3 General Requirements

A. The Contractor shall provide all of the necessary operations research, business, and administrative support such as: planning, organizing, managing, coordinating, and tracking (e.g., report management, cost/schedule/performance measurement, risk management, data management) required to perform all activities successfully as required in accordance with this SOW.

SOW.2.3.1 Work Control A. The Contractor must define a chain of command to ensure that supervisory channels are clear to all contract personnel during the absence of the on-site Project Manager or Role Player Supervisor. The Project Manager and Role Player Supervisor(s) serve as a representative for the Contractor.

SOW.2.3.2 Contractor Personnel Job Descriptions Project Manager (Key Personnel)

A. Project/Practice Management

1) Creates and executes project work plans and revises as appropriate to meet changing needs and requirements of OLE/FAMS, FFDO, and CTC training.

2) Identifies resources needed and assigns individual responsibilities.

3) Manages day-to-day operational aspects of the contract and scope.

4) Reviews deliverables prepared by company before passing to the OLE/FAMS, FFDO and CTC.

5) Effectively applies OLE/FAMS, FFDO, and CTC training methodology.

6) Prepares for engagement reviews and quality assurance procedures.

7) Minimizes OLE/FAMS, FFDO, and CTC training exposure and risk on contract.

8) Ensures contract documents are complete, current, and stored appropriately.

9) Has complete authorization to make on the spot decisions on behalf of Contractor.

10) Complies with and helps to enforce all OLE/FAMS, FFDO, CTC, and Contractor policies and procedures.

11) Reviews the status reports of contract employees and addresses issues as appropriate.

B. Project Accounting

1) Tracks and reports all man-hours worked and expenses on a monthly through a detailed spreadsheet.

2) Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for contract.

C. Communication

1) Facilitates Contractor to OLE/FAMS, FFDO, and CTC meetings effectively.

2) Holds regular status meetings concerning relevant contract information and/or personnel issues with the COR.

D. Leadership

1) Identifies opportunities for improvement and makes constructive suggestions for change.

2) Manages the process of innovative change effectively.

E. Teamwork

1) Effectively utilizes each contract employee to his/her fullest potential.

2) Mitigates contract employee conflict and communication problems.

F. Client Management

1) Manages day-to-day OLE/FAMS, FFDO, and CTC interaction.

2) Develops professional relationships with OLE/FAMS, FFDO, and CTC Instructor staff.

3) Communicates effectively with the COR to identify needs and evaluate alternative solutions.

4) Continually seeks to increase OLE/FAMS, FFDO, and CTC satisfaction.

5) Builds a knowledge base of OLE/FAMS, FFDO, and CTC training, organization and objectives.

Role Player Supervisor (Key Personnel)) A. Project/Practice Management

1) Assists Project Manager in all duties for OLE/FAMS, FFDO, and CTC training programs.

2) Identifies resources needed and assigns individual responsibilities.

3) Serves as the immediate supervisor for all Role Player Personnel.

4) Responsible for scheduling the correct amount of Role Player Personnel for events.

5) Effectively applies OLE/FAMS, FFDO, and CTC training methodology and enforces project standards.

6) Prepares for engagement reviews and quality assurance procedures.

7) Reviews the status reports of contract personnel and addresses issues as appropriate.

B. Project Accounting

1) Tracks and reports all man-hours worked and expenses on a weekly basis.

C. Communication

1) Holds regular status meetings with the Project Manager and all Role Player Personnel.

2) Understands how to communicate difficult/sensitive information tactfully.

D. Leadership

1) Challenges others to develop as leaders while serving as a role model and mentor.

2) Inspires Role Player Personnel to attain goals and pursue excellence.

3) Identifies opportunities for improvement and makes constructive suggestions to the Project

Manager for change.

4) Able to adapt to constant changes.

F. Teamwork

1) Effectively utilizes each Role Player Personnel to his/her fullest potential.

2) Keeps track of lessons learned and disseminates all information with Role Player Personnel.

3) Mitigates Role Player Personnel conflict and communication problems.

G. Client Management

1) Aids Project Manager in setting and managing OLE/FAMS, FFDO, and CTC expectations.

2) Develops professional relationships with OLE/FAMS, FFDO, and CTC Instructor staff.

3) Communicates effectively with the COR to identify needs and evaluate alternative solutions.

4) Continually seeks to increase OLE/FAMS, FFDO, and CTC satisfaction.

Role Player Personnel A. Provides the day to day support to the OLE/FAMS, FFDO, and CTC training programs, aiding in the reality based training drills and scenarios.

B. Required to “live” a role through the use of inflexible scripted scenarios and on an impromptu basis.

C. Adapt roles as needed in a realistic manner as the training situation dictates.

D. All Role Player Personnel are required to have the ability to conduct the following tasks:

1) Stand for long periods of time

2) Lift at least 35 pounds

3) Lie in the prone position for long periods of time

4) Be handcuffed utilizing approved training handcuffs for long periods of time in various positions, i.e. standing, sitting, prone.

5) Utilize various training aids, not limited too but including the following: Non-Lethal Training Ammunition (NLTA) firearms, marking cartridges, training knives, and inert improvised explosive devices.

6) Must be willing to participate in reality based training utilizing approved Non-Lethal Training Ammunition (NLTA) firearms and marking cartridges; all protective equipment will be provided by the Contractor.

7) All individuals working with the CTC must not have a fear or emotional response of canines or being smelled by canines.

8) All individuals working with the CTC must not have an allergy to canines.

9) Individuals working with the CTC will be exposed and in contact with live explosive materials and devices.

E. Training on the use of NLTA firearms, marking cartridges, and protective equipment will be completed by a OLE/FAMS or FFDO Instructor who is certified in Non-Lethal Training Ammunition or equivalent.

SOW.2.3.3 Contractor Personnel Requirements

A. All Contractor personnel; Project Manager, Role Player Supervisor(s), and Role Player Personnel must meet the following requirements. Additional requirements may be added.

1) Be at least 18 years of age.

2) Possess or able to possess a driving license by the time of hire.

3) No record or conviction of drug abuse/involvement or alcohol abuse.

4) No criminal record, except minor traffic offenses. Minor traffic offenses do not include driving under the influence.

5) No conviction of a felony/misdemeanor crime or domestic violence.

6) Speak, read, and write English at the high school level.

7) Must receive a favorable “eligibility of determination” suitability check through the Transportation Security Administration (TSA) Office of Personnel Security (PerSec).

8) Any other requirements not listed, which are utilized by the Contractor for use in hiring.

B. The Contractor shall establish procedures to ensure that the CO or COR is notified immediately (i.e., within 24 hours) when an employee’s status changes under the previous conditions noted above.

C. The Contractor is required to screen all individuals for any potential felony or misdemeanor convictions or criminal record.

SOW 2.3.4 Use of Government Owned or Leased Vehicles A. Under Title 41 CFR 102-34.230, Contractor personnel may utilize Government owned or leased vehicles under the following conditions:

1) Motor vehicles are used for official purposes only and solely in the performance of the contract.

2) Motor vehicles cannot be used for transportation between residence and place of employment, unless authorized in accordance with 31 USC 1344 and subpart 101-6.4 of this title.

3) The Contractor must establish in writing, suitable penalties against personnel who use, or authorize the use of, of such motor vehicles for unofficial purposes or for other than the performance of this contract.

4) The Contractor must pay any expenses or cost, without Government reimbursement, for using such motor vehicles other than in the performance of this contract.

B. In compliance with Government regulation, FAR 51.202(a) 2, the Contractor must obtain a certificate of motor vehicle liability insurance to cover bodily injury and property damage to protect the Contractor and the Government against third-party claims arising from the use of GSA Fleet Vehicles.

Documentation such as a Certificate of Liability Insurance or similar coverage must be provided to the CO. This Certificate of Liability Insurance must be provided following the award of the contract and will be incorporated into the contract through a modification.

SOW.2.3.5 Projected Workload A. The projected workload is estimated to be 1200-2800 man-hours monthly at the New Jersey location, 700-1600 man-hours monthly at the Coppell, Texas location, and 1200-15,000 man-hours at the San Antonio, Texas location. Hours may increase or decrease depending on the needs of the OLE/FAMS, FFDO, and CTC Training Programs.

SOW.2.3.6 Work Schedule/Technical Direction Letter Procedures

A. Role player services will primarily be required between the hours of 0600 through 1800, weekdays excluding Federal holidays. However, work hours may begin before 0600 or be extended past 1800 based on the requirements of the OLE/FAMS, FFDO, and CTC Training Programs. Weekends may be required throughout the year primarily when a holiday occurs during the workweek or dictated by the requirements of the OLE/FAMS, FFDO, and CTC Training Programs.

B. All requests for role player services will be coordinated between the TSA COR and Contractor’s Project Manager. At least once a month, and typically one week prior to the scheduled training event, the COR will provide the PM with a schedule for TSA’s requirement for role players and the total hours required for the event via a Technical Direction Letter (TDL). However, depending on the requirements of the OLE/FAMS, FFDO, and CTC Training Programs, role player services may be required on short notice i.e., 12-72 hours prior to the event. Depending on the training scenario, the TSA may be required to make an adjustment to the amount of role players and/or total training hours required. The contractor shall only bill for the actual amount of role players and hours provided for each TSA training event

C. Cancellation of scheduled role player services will be coordinated through the COR with a notice to the Program Manager at least three working days prior to the scheduled event. However, under certain circumstances, the COR may notify the Contractor of the cancellation of scheduled role player services 24 hours prior to a scheduled event depending on the requirements of the OLE/FAMS, FFDO, and CTC Training Programs. If the cancellation of a scheduled event is made less than 24 hours prior to the scheduled event, the Contractor will invoice and bill the Government for all hours scheduled.

D. Role player support services will be a minimum of four-hours per day per role player with the exception of demonstrations and remedial sessions which will be a minimum of two-hours per day per role player. After the four-hours or two-hours are fulfilled, role player services will be utilized on an hourly basis.

E. If overtime is anticipated and scheduled, the Contractor will notify the COR prior to the scheduled event.

SOW.2.3.7 Pre-Performance The Contractor shall:

A. Orient new role players, including explaining the mission of the OLE/FAMS, FFDO, and CTC Training Programs, methods of instruction, purpose of exercises, etc.

B. Train Role Player Personnel with the assistance of OLE/FAMS, FFDO, and CTC Instructors to ensure the quality of training exercises continually improves. A Role Player Personnel’s performance may affect the student’s ability to successfully meet the course objectives, training of all personnel is vital.

All training conducted will also reduce the potential for injury to all participants and individuals in the training environment. The Contractor shall brief Role Player Personnel on the specific techniques of training as they affect the conduct of a particular role.

C. Schedule Role Player Personnel appropriate to the scheduled training event with consideration to expertise, dress, and physical characteristics.

D. Provide recent photograph(s) of appropriate Role Player Personnel, if conducive to the scheduled training event.

E. For planning purposes, the TSA has provided the historical staffing positions, on an annual continuous basis, below. These positions are a combination of full – time and part – time personnel in support of this program:

A total of 70 Role Player Personnel plus, 2 Role Player Supervisors at the Atlantic City, New Jersey location A total of 25 Role Player Personnel plus, 1 Role Player Supervisor at the Coppell, Texas location.

A total of 150 Role Player Personnel, plus 3 Role Player Supervisor at the San Antonio, Texas location.

These numbers may increase or decrease depending on the requirements of the OLE/FAMS, FFDO, and CTC Training Programs.

SOW.2.3.8 Performance The Contractor shall:

A. Check-in all Role Player Personnel before each scheduled training event at least 30 minutes prior to the start. This is accomplished so all assigned Role Player Personnel are present and properly prepared for his/her assignment.

B. Provide replacement Role Player Personnel with no interruption to services in the event of sickness, emergency situations, absences, etc.

C. Ensure that Role Player Personnel are performing realistically as required by the character portrayed through the use of inflexible scripted training scenarios or through verbal instructions of the on-site OLE/FAMS, FFDO, and CTC Instructor(s).

SOW.2.3.9 Post-Performance A. At the end of each scheduled event, Role Player Personnel shall participate in an exercise critique led by the Role Player Supervisor or Project Manager. This critique will not exceed 30 minutes.

Following the scheduled event, all Role Player Personnel will be compensated during this critique.

The COR is not required to attend these critique sessions unless specific concerns need to be addressed. The Role Player Supervisor or Project Manager will compile all feedback from the critique sessions and provide the COR all feedback in writing every Monday. If immediate concerns arise during these critique sessions, the Role Player Supervisor or Project Manager will address these issues with the COR in a timely fashion.

B. The Contractor shall maintain a logbook of every Role Player Personnel’s working hours. The log shall contain sufficient information to verify invoices and provide auditable history. As a minimum, the log shall include: the name of the role player, the scheduled events worked, and the date and number of hours worked. A daily safety brief sign-in record must be competed every day during a scheduled event. Each role player must sign a safety form everyday they work a scheduled event.

These records must be available for inspection by the Government upon request.

SOW.2.3.10 Facilities A. The OLE/TSATC, FAA, WJHTC is located adjacent to the Atlantic City International Airport in

Southern New Jersey. Access to the Center is controlled by security. The Contractor may experience a delay in entering the Center due to vehicle inspection, personnel identification, etc. No price adjustments will be made for any delay resulting from facility security. The Project Manager, Role Player Supervisor(s), and all Role Player Personnel will be issued an identification badge. It is the responsibility of each individual to ensure the security and whereabouts of the identification badge. A misplaced, lost, or stolen identification badge must be reported to the COR immediately upon the discovery of the missing identification badge.

B. The Dallas Federal Fight Deck Officer Training Facility is located approximately 6 miles from Dallas Fort Worth International Airport in Coppell, Texas. The Project Manager and Role Player Supervisor will be issued an identification badge for this location. It is the responsibility of each individual to ensure the security and whereabouts of the identification badge. A misplaced, lost, or stolen identification badge must be reported to the COR immediately upon the discovery of the missing identification badge. All other role player personnel shall gain access to the facility through the Role Player Supervisor or OLE/FAMS/FFDO Instructor.

C. The National Explosives Detection Canine Training Facility is located on the grounds of Lackland Air Force Base in San Antonio, Texas. All Role Player Personnel will be issued a Personal Identity Verification (PIV) Card to gain access to the training facility. It is the responsibility of each individual to ensure the security and whereabouts of the PIV card. A misplaced, lost, or stolen PIV card must be reported to the COR immediately upon the discovery of the missing PIV card.

D. The Government will provide office space, staging area, and space to secure training aids without cost, for the Contractor contract management. The Contractor shall provide any additional facilities required. Land, facilities, and utilities provided by the Government shall be used only for performance of work related to this contract. The Contractor will not construct any new building facilities or structures on Government property nor make any structural changes or alterations on the provided buildings without the express written approval of the CO. Structural repairs required during the terms of the contract shall be reported to the COR for appropriate actions. The Contractor shall reimburse the Government for repairs not attributable to normal wear and tear.

E. The Contractor shall maintain these spaces in a neat and orderly condition, so that they are clean, safe, free of fire hazards, and meet all applicable Environmental Protection Act (EPA) standards. Areas are subject to Government inspection at all times. The Contractor shall correct unsanitary or hazardous conditions immediately and notify the COR in a timely manner.

F. The Government will not be responsible for damage or loss to the Contractor’s supplies, materials, equipment, or personal belongings. The exact location of this space will be identified by the COR.

G. Role Player Personnel are permitted to drive personally owned vehicles on both training facilities.

The parking area for all personnel will be identified by the COR. All Role Player Personnel must comply with the speed limits, traffic guidelines, and parking regulations.

SOW.2.3.11 Other Direct Costs SOW.2.3.11.A Other Direct Costs

A. The COR shall approve all other direct costs in advance of its occurrence. The Contractor shall not be reimbursed for any unauthorized other direct costs. ODC’s will include uniforms for role players and managers, training equipment, etc.

SOW.2.3.11.B Other Direct Costs for Contractor Travel Requirements A. The Contractor may be required to frequently travel to the Dallas FFDO Training Facility and LAFB, CTC Training Facility to ensure that all OLE/FAMS, FFDO, and CTC training requirements are satisfied. If additional training locations are added during the performance of this contract, the Contractor may be required to frequently travel to those locations as well. The Contractor is required to follow all Federal Travel Regulations (FTR). The Contractor must obtain prior written authorization from the COR before undertaking travel in conjunction with any task. The Project Manager is the only Contractor personnel who may be required to travel to the additional locations.

SOW.2.3.12 Reporting Requirements A. The Contractor shall provide a monthly status report to the COR and the CO in electronic format. The report shall describe the work accomplished during the reporting period, discuss problems encountered and corrective action taken, pending issues and work planned for the next period.

B. The Contractor shall provide a monthly detailed breakdown of funds expended during the reporting period, including a breakdown of labor hours utilized by the Contractor and any subcontractor, associated labor costs, material costs, and other direct costs incurred.

C. The Contractor shall deliver each monthly report no later than the fifth working day of the month following the reporting period. The monthly report should be no longer than a 31 period, and no less than a 25-day period.

D. Transition Plan Upon request by the Government, the Contractor shall deliver a final priced Transition Plan within 30 calendar days of award that addresses the following (select):

• How services will be transitioned from the current service provider addressing the general issues, risks, timetables and levels of resource commitments required for a successful transition.

• The technical, administrative, and financial aspects for assuring a smooth, seamless, and transparent continuity of operations.

• The priorities and timelines for the transitioning of specific services based on a logical sequence of service implementation.

• Identify transition risks, describe mitigation strategies, and describe how these risks as well as new risks identified during transition will be managed.

• Staffing approach and ramp up.

• Describe transition communication plan identifying methods and types of communication to key stakeholders.

Transition In:

• The Contractor shall develop and implement the detailed transition strategies and processes needed to enable an efficient transfer of services from the incumbent service provider to the level of service required under this SOW without disruption to ongoing contract support levels.

• The Contractor shall develop and implement detailed transition strategies and processes needed to maintain continuity of operations and quality of service during the transition-in period.

• The Contractor shall implement and manage the activities necessary to transition service from the existing service provider(s) with no breaks in current service levels and no delays in support for new and ongoing projects.

• The Transition Plan shall include the schedule and milestones that indicate how the Contractor plans to migrate all existing services from the current provider(s), add new services, while minimizing operational and project impacts. The Transition Plan shall include project start up and staffing ramp up approach, a mobilization schedule, and a schedule of critical events and milestones that are to commence upon award. The Transition Plan shall include the plans for migrating assets, data, and services. The Contractor shall incorporate termination dates of existing Contractor performance periods and TSA/DHS planned major project dates. For planning purposes, the overall transition period shall not exceed 90 calendar days.

• The Contractor shall provide the ability to recruit, assign, and manage the staff and resources in a quick and efficient manner to meet the transition requirements, schedule, and milestones.

• The Contractor shall ensure that all necessary personnel actions, appropriate training (including any required certifications), and domain knowledge transfer are accomplished in accordance with the accepted Transition Plan. The Contractor shall also address non-personnel considerations, such as materials and supplies, equipment, facilities, sub-contracts, safety and security, etc. in the implementation of the Transition Plan.

• The Contractor shall identify an implementation strategy and perform critical tasks needed to obtain employee security clearances in the most expeditious manner possible during the transition period.

Transition Out:

• The Contractor shall develop a Transition Out Plan that describes a transition-out strategy, and identifies transition data and information, systems, components, documentation, functionality, services, service dependencies, services interfaces, risks, transition work activities, schedule, staffing down approach, knowledge transfer, and any other information that needs to be considered to ensure a smooth transition.

• The Contractor shall deliver the Transition Out Plan within twenty (20) business days from the TSA request.

• The Contractor shall provide an inventory of all operational, procedural, educational, and any other documentation and presentations produced as part of delivering services upon the TSA request.

• The Contractor shall continue to fulfill the current contractual requirement(s) and continue all current work in progress until the successor contractor assumes full operational responsibility. The Contractor shall not destroy, delete, or otherwise dispose of any files or data upon expiration or termination of the contract, without prior permission from the COR.

• The Contractor shall permit the successor contractor (and the successor contractor’s employees) to observe and become familiar with any and all operations specified in this [contract/order] for a minimum of 60 calendar days, or for a COR specified timeframe, prior to the expiration or termination of the existing contract.

• The Contractor shall fully cooperate with the successor contractor and the Government during transition out so as not to interfere with their work or duties.

• The Contractor shall fully support all TSA requests for information and data required to ensure a seamless transition of services to a new contractor.

• The Contractor shall deliver to the TSA electronic copies of all TSA data and information stored in Contractor’s systems in the format requested by TSA within 30 calendar days from the TSA request.

SOW.2.4 Special Requirements

A. The Contractor and all personnel will comply with the Privacy Act of 1974. Pursuant to the Homeland Security Act of 2002, the Contractor will not disclose any information related to the Department of Homeland Security, the Transportation Security Administration, the Office of Law Enforcement/ Federal Air Marshal Service, Federal Flight Deck Officer Recurrent Training Program, National Explosive Detection Canine Training Program, its entities, employees or contractors without prior written approval of the CO or COR.

B. All Contractor Personnel must sign a Non-Disclosure Agreement, if Sensitive Security Information (SSI) is handled. All guidance on this issue will be given on a task-by-task basis.

SOW.2.5 Acronyms CO Contracting Officer COR Contracting Officer’s Technical Representative CTC Canine Training Center EPA Environmental Protection Act FAA Federal Aviation Administration FAM Federal Air Marshal FFDO Federal Flight Deck Officer FTR Federal Travel Regulations GFP Government Furnished Property LAFB Lackland Air Force Base NLTA Non-Lethal Training Ammunition OLE/ OLE/FAMS Office of Law Enforcement/ Federal Air Marshal Service OTD Office of Training and Development PERSEC Personnel Security SOW Statement of Work SSI Sensitive Security Information TCD Training Centers Division TSA Transportation Security Administration TSATC Transportation Security Administration Training Center WJHTC William J. Hughes Technical Center

[END OF SECTION II]

SECTION III – CONTRACT ADMINISTRATION DATA

3.0 AUTHORIZED USERS

3.1 5200.243.001 CONTRACTING OFFICER (CO) (JUL 2015)

The Contracting Officer is the only person authorized to make any changes, approve any changes in the requirements of this contract, issue orders, obligate funds and authorize the expenditure of funds, and notwithstanding any term contained elsewhere in this contract, such authority remains vested solely in the Contracting Officer. (For further information, the Contracting Officer is a federal government employee who is specifically authorized and appointed in writing under specified agency procedures and granted the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.)

In the event, the Contractor makes any changes at the direction of any person other than the Contracting Officer, the change will be considered to have been without authority and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof.

The following Primary Contracting Officer is assigned to this contract. Alternate Contracting Officers may be assigned:

TSA Contracting Officer:

NAME: Shawnna Sims

PHONE NUMBER: (571) 227-4394

EMAIL: Shawnna.Sims@tsa.dhs.gov

3.2 5200. 242.001 CONTRACTING OFFICER’S REPRESENTATIVE (COR) AND TECHNICAL

MONITORS (JUL 2015)

1. The principle role of the COR is to support the Contracting Officer in managing the contract. This is done through furnishing technical direction within the confines of the contract, monitoring performance, ensuring requirements are met within the terms of the contract, and maintaining a strong relationship with the Contracting Officer. As a team the Contracting Officer and COR must ensure that program requirements are clearly communicated and that the agreement is performed to meet them. The principle role of the Technical Monitor (TM) is to support the COR on all work orders, tasks, deliverables and actions that require immediate attention relating to the approved scope and obligated funding of the contract action.

2. The Contracting Officer hereby designates the individual(s) named below as the Contracting Officer's Representative(s) and Technical Monitor(s). Such designations(s) shall specify the scope and limitations of the authority so delegated.

TSA Contracting Officer’s Representative (COR):

NAME: TBD

PHONE NUMBER:

EMAIL:

3. The COR(s) and TM(s) may be changed at any time by the Government without prior notice to the Contractor, but notification of the change, including the name and phone number of the successor COR, will be promptly provided to the Contractor by the Contracting Officer in writing.

4. The responsibilities and limitations of the COR are as follows:

mailto:Shawnna.Sims@tsa.dhs.gov

• The COR is responsible for the technical aspects of the project and technical liaison with the Contractor. The COR is also responsible for the final inspection and acceptance of all reports and such other responsibilities as may be specified in the contract.

• The COR may designate assistant COR(s) to act for him/her by naming such assistant in writing and transmitting a copy of such designation through the Contracting Officer to the Contractor.

• The COR will maintain communications with the Contractor and the Contracting Officer. The COR must report any observed fraud, waste, or opportunities to improve performance of cost efficiency to the Contracting Officer.

• The COR will immediately alert the Contracting Officer to any possible Contractor deficiencies or questionable practices so that corrections can be made before the problems become significant.

• The COR is not authorized to make any commitments or otherwise obligate the Government or authorize any changes which affect the contract’s price, terms or conditions. Any Contractor request for changes shall be referred to the Contracting Officer directly or through the COR. No such changes shall be made without the expressed prior authorization of the Contracting Officer.

• The COR is not authorized to direct the Contractor on how to perform the work.

• The COR is not authorized to issue stop-work orders. The COR may recommend the authorization by the Contracting Officer to issue a stop work order, but the Contracting Officer is the only official authorized to issue such order.

• The COR is not authorized to discuss new proposed efforts or encourage the Contractor to perform additional efforts on an existing contract or order.

5. The responsibilities and limitations of the TM are as follows:

• Coordinating with the COR on all work orders, task, deliverables and actions that require immediate attention relating to the approved scope and obligated funding of the contract action.

• Monitoring the Contractor’s performance in relation to the technical requirements of the assigned functional area of the contract to ensure that the Contractor’s performance is strictly within the contract’s scope and obligated funding.

• Ensuring that all recommended changes in any work under the contract are coordinated and submitted in writing to the COR for consideration.

• Informing the COR if the Contractor is not meeting performance, cost, schedule milestones.

• Performing technical reviews of the Contractor’s proposals as directed by the COR.

• Performing acceptance of the Contractor’s deliverables as directed by the COR.

• Reporting any threats to the health and safety of persons or potential for damage to Government property or critical national infrastructure which may result from the Contractor’s performance or failure to perform the contract’s requirements.

3.3 5200.242.003 SUBMISSION OF INVOICES (JUL 2015)

(a) Background: The Transportation Security Administration (TSA) partners with the United States Coast Guard Finance Center for financial services in support of TSA operations, including the payment of contractor invoices. Therefore, all contractor invoices must be submitted to, and will be paid by, the U.S.

Coast Guard Finance Center (FinCen).

(b) Invoice Submission Method: Invoices may be submitted via facsimile, U.S. Mail, or email.

Contractors shall utilize ONLY ONE method per invoice submission. The submission information for each of the methods is as follows in order of preference:

1) Facsimile number is: 757-413-7314

The facsimile number listed above shall be used by contractors for ORIGINAL invoice submission only. If facsimile submission is utilized, contractors shall not submit hard copies of invoices via the U.S.

mail. It is the responsibility of the contractor to verify that invoices are received, regardless of the method of submission used. Contractors may inquire regarding the receipt of invoices by contacting the U.S.

Coast Guard Finance Center via the methods listed in subparagraph (d) of this clause.

2) U.S. Mail:

United States Coast Guard Finance Center TSA Commercial Invoices P.O. Box 4111 Chesapeake, VA 23327-4111

3) Email Invoices:

FIN-SMB-TSAInvoices@uscg.mil or www.fincen.uscg.mil

(c) Invoice Process: Upon receipt of contractor invoices, FinCen will electronically route invoices to the appropriate TSA Contracting Officer’s Technical Representative and/or Contracting Officer for review and approval. Upon approval, the TSA will electronically route the invoices back to FinCen. Upon receipt of certified invoices from an Authorized Certifying Official, FinCen will initiate payment of the invoices.

Note for discounts offered:

Discounts on invoices. If desired, the Contractor should offer discounts directly upon the invoice submitted, clearly specifying the terms of the discount. Contractors can structure discounted amounts for payment for any time period less than the usual thirty-day payment period specified under Prompt Payment requirements; however the Contractor should not structure terms for payment of net amounts invoiced any sooner than the standard period required under FAR Subpart 32.9 regarding prompt payments for the specified deliverables under contract.

Discounts offered after invoice submission. If the Contractor should wish to offer a discount on a specific invoice after its submission for payment, the Contractor should submit a letter to the Finance Center identifying the specific invoice for which a discount is offered and specify the exact terms of the discount offered and what time period the Government should make payment by in order to receive the discount. The Contractor should clearly indicate the contract number, invoice number and date, and the specific terms of the discount offered. Contractors should not structure terms for net amount payments any sooner than the standard period required under FAR Subpart 32.9 regarding prompt payments for the specified deliverables under contract.

(d) Payment Status: Contractors may inquire on the payment status of an invoice by any of the following means:

(1) Via the internet: https://www.fincen.uscg.mil Contacting the FinCen Customer Service Section via telephone at 1-800-564-5504 or (757) 523-6940 (Voice Option #1). The hours of operation for the Customer Service line are 8:00 AM to 5:00 PM Eastern Time, Monday through Friday. However, the Customer Service line has a voice-mail feature that is available 24 hours per day, 7 days per week.

(2) Via the Payment Inquiry Form: https://www.fincen.uscg.mil/secure/payment.htm

(e) Invoice Elements: Invoices will automatically be rejected if the information required in subparagraph (a)(2) of the Prompt Payment Clause, contained in this Section of the Contract, including EFT banking information, Taxpayer Identification Number (TIN), and DUNS number are not included in the invoice.

All invoices must clearly correlate invoiced amounts to the corresponding contract line item number and funding citation. The Contractor shall work with the Government to mutually refine the format, content and method of delivery for all invoice submissions during the performance of the Contract.

(f) Supplemental Invoice Documentation: Contractors shall submit all supplemental invoice documentation (e.g. copies of subcontractor invoices, travel vouchers, etc.) necessary to approve an invoice along with the original invoice. The Contractor invoice must contain the information stated in the Prompt Payment Clause in order to be received and processed by FinCen. Supplemental invoice documentation required for review and approval of invoices may, at the written direction of the Contracting Officer, be submitted directly to either the Contracting Officer, or the Contracting Officer’s Representative. Note for “time-and-material” type contracts: The Contractor must submit the following statement with each invoice for labor hours invoiced under a “time-and-materials” type contract, order, or contract line item: “The Contractor hereby certifies in accordance with paragraph (c) of FAR 52.232-7, that each labor hour has been performed by an employee (prime or subcontractor) who meets the contract’s specified requirements for the labor category invoiced.”

(g) Additional Invoice Preparation Instructions for Software Development and/or Hardware. The Contractor shall clearly include a separate breakdown (by CLIN) for any software development activities (labor costs, subcontractor costs, etc.) in accordance with Federal Accounting Standards Advisory Board Statement of Federal Financial Accounting Standards Number 10 (Preliminary design costs, Development costs and post implementation costs) and cite payment terms. The contractor shall provide make and model descriptions as well as serial numbers for purchases of hardware and software (where applicable.)

(h) Frequency of Invoice Submission. Invoices shall be submitted on a monthly basis in accordance with the contract.

3.4 52.246-6 Inspection-Time-and-Material and Labor-Hour (May 2001) is hereby incorporated by reference. This clause can be found in full text in the FAR at https://www.acquisition.gov/?q=browsefar.

[END OF SECTION III]

https://www.acquisition.gov/?q=browsefar

SECTION IV – SPECIAL CONTRACT REQUIREMENTS

4.0 5200.204.001 MAJOR BREACH OF SAFETY OR SECURITY (DEC 2015)

(a) Safety is the freedom from those conditions that can cause death, injury, occupational illness, damage to or loss of equipment or property, or damage to the environment. Safety is essential to TSA and compliance with safety standards and practices is a material part of this contract. A major breach of safety may constitute a breach of contract that entitles the Government to exercise any of its rights and remedies applicable to material parts of this agreement, including termination for default. A major breach of safety must be related directly to the work on the agreement. A major breach of safety is an act or omission of the Contractor that consists of an accident, incident, or exposure resulting in a fatality, serious injury, or mission failure; or in damage to equipment or property equal to or greater than $1 million; or in any "willful" or "repeat" violation cited by the Occupational Safety and Health Administration (OSHA) or by a state agency operating under an OSHA approved plan.

(b) Security is the condition of safeguarding against espionage, sabotage, crime (including computer crime), or attack. A major breach of security may constitute a breach of contract that entitles the Government to exercise any of its rights and remedies applicable to material parts of this agreement, including termination for default.

A major breach of security may occur on or off Government installations, but must be related directly to the work on the agreement. A major breach of security is an act or omission by the Contractor that results in compromise of classified information or sensitive security information or sensitive but unclassified information, including contractor proprietary information, illegal technology transfer, workplace violence resulting in criminal conviction, sabotage, compromise or denial of information technology services, equipment or property damage from vandalism greater than $250,000, or theft greater than $250,000.

NOTE: Breach of Security for the purposes of this definition should not be confused with breach of security in screening operations.

(c) In the event of a major breach of safety or security, the Contractor shall report the breach to the Contracting Officer. If directed by the Contracting Officer, the Contractor shall conduct its own investigation and report the results to the Government. The Contractor shall cooperate with the Government investigation, if conducted.

4.1 5200.204.002 PERSONNEL ACCESS (MAR 2016)

1. All Contractor personnel requiring access to TSA facilities, information systems, or information will be subject to the security procedures set forth in this contract.

2. Whenever personal identity verification (PIV ) cards are required for issuance or re-issuance to contractor personnel for authorized access to Government facilities, under the guidance of the Contracting Officer’s Representative (COR), the Contractor is responsible for making all arrangements for affected Contractor personnel to report in-person at the nearest Government issuing facility to initiate and complete procedures for PIV card issuance. The Government will not be able to provide PIV card issuance at any other locations than those officially designated as available.