Attachment_2__Past_Performance_Questionnaire.pdf

HSTS01-17-R-OTD327

PAST PERFORMANCE QUESTIONAIRE

Attachment 2

PAST PERFORMANCE QUESTIONNAIRE

Offeror Being Evaluated

Organization Completing Questionnaire

Referring Organization Contract Number

Referring Organization Delivery Order/Task Order Number

Evaluator Point of Contact (Include Phone and Email)

Length of Involvement with Offeror

Deliverable / Service Description

EVALUATION INSTRUCTIONS

The Transportation Security Administration (TSA) Office of Contracting and Procurement proposes to acquire under solicitation HSTS01-17-R-OTD327 Role Players Support Services for the Office of Training and Development (OTD) Training Centers Division (TCD).

The major objective of this requirement is to provide role players as an integral part of training exercises for the OLE/FAMS, FFDO, and CTC Training Programs. These training exercises are designed to teach the Federal Air Marshal (FAM) and FFDO law enforcement tasks in various realistic situations. Training exercises for the CTC are designed to teach canines and their handlers to detect explosive material on individuals and their personal effects. Each individual role player adds a sense of realism. Role players must have the ability to perform through an inflexible script as well as an impromptu basis. Depending on the situation, a role player must be able to “live” a role and freely adapt to it in response to the actions of each individual FAM, FFDO, or CTC handler. If this adaptation is not completed, the immediacy and realism of a tense situation may be destroyed.

Please provide your assessment of the company’s level of past performance on the contract for which you are a reference. Mark the appropriate block, indicating whether the contractor’s/sub-contractor’s past performance was exceptional, very good, satisfactory, marginal, unsatisfactory, or no rating using the following rating guidelines. Space is provided for comments.

Submit completed Cover Sheet and Questionnaire by 4:00 PM local Washington, DC Time, September 6, 2017.

ATTN: TSA Role Players Support Services Email: RolePlayersSS_Submis@tsa.dhs.gov mailto:RolePlayersSS_Submis@tsa.dhs.gov

Attachment 2

RATING SCALE

Please use the following ratings to answer the questions. If you are unable to rate an item because it was not a requirement, never an issue, or you have no knowledge of the item in question, then you should mark “NA”.

EVALUATION CRITERIA:

Past Performance Ratings

RATING DEFINITION

Exceptional The Contractor’s performance consistently exceeded the contractual requirements. The contractual performance was accomplished with no problems. Please provide specific comments supporting your rating.

Very Good

The contractor met all the contractual requirements. The contractual performance was accomplished with no problems. Contractor endeavored to go above and beyond the required elements of the contract requirements. Please provide specific comments supporting your rating.

Satisfactory

The Contractor’s performance met the contractual requirements, and you would willingly do business with the Contractor again. The contractual performance was accomplished with minor problems for which corrective actions taken by the contractor were effective. Please provide specific comments supporting your rating.

Marginal

The contractor failed to satisfy one or more requirements of a corrective action plan currently in place; however, does show an interest in bringing performance to a satisfactory level and has demonstrated a commitment to apply the necessary resources to do so.

Required a corrective action plan. Please provide specific comments supporting your rating.

Unsatisfactory

The Contractor’s performance failed to meet contractual requirements, and you would not do business with the Contractor again under any circumstances. The contractual performance being assessed contains problems for which the contractor‘s corrective actions were ineffective. Please provide specific comments supporting your rating.

No Rating Used if you are unable to rate an item because it was not a requirement and does not apply, or you have no knowledge of the item in question. Please explain in the comments section.

This is neither a negative or positive assessment.

Exceptional Very

Good Satisfactory Marginal Unsatisfactory No Rating a.) QUALITY

ASSURANCE:

(1) The Contractor provided a product or service that conformed to contract requirements and standards of good workmanship.

(2) The contractor managed documentation and presented information in a clear, concise and organized manner with little or no errors.

b.) PRICE CONTROL:

(1) The Contractor controlled costs and performed the effort within the estimated price.

(2) The Contractor submitted accurate invoices on a timely basis.

c.) PERFORMANCE

(1) The contractor managed schedules and met deadlines according to the requirements.

(2) The Contractor was responsive to technical and/or contractual direction.

(3) The contractor provided competent staff that was trained and suitable for the job.

(4) The Contractor was able to perform with minimal or no direction from the Technical Point of Contact (TPOC) or the Contracting Officer Representative (COR).

(5) Rate the overall performance of the management team.

d.) BUSINESS RELATIONSHIPS: Exceptional Very

Good Satisfactory Marginal Unsatisfactory No

Rating

(1) The Contractor maintained an open line of communication with the TPOC, COR and/or Contracting Officer and kept them apprised of all work in a timely manner, including urgent issues requiring special attention.

(2) The Contractor cooperated with the Client in providing flexible, proactive, and effective recommended solutions to critical program issues.

e.) CUSTOMER

SATISFACTION:

(1) The products provided adequately met the needs of the program.

(2) I am satisfied with the performance of the Contractor under this effort.

COMMENTS: