Attachment_3_-_Past_Performance_Questionnarie.docx

Attachment 3 Past Performance Questionnaire Solicitation: HSHQE6-16-R-00002

NAME OF CONTRACTOR REQUESTING THE REFERENCE:

The purpose of this questionnaire is to obtain information regarding the quality of the above named Contractor’s past performance relative to a contract, completed or in progress, at your company/agency. The Federal Protective Service is considering this Contractor for Administrative Support services at locations throughout the states of Iowa, Kansas, Missouri, and Nebraska. We would greatly appreciate your input regarding the quality of the Contractor’s past performance.

Handwritten responses are sufficient. It is requested that the individual(s) responsible for the administrative oversight of the project (e.g. COR, Program Manager, etc.) respond to this questionnaire. More than one copy of the questionnaire may be submitted if responses from more than one individual are appropriate.

Upon completion of the survey, please email to william.scheier@hq.dhs.gov . If you have any questions, please call Contracting Officer Bill Scheier at (215) 521-2289. We appreciate your efforts on our behalf.

CONTRACT NO. OR PROJECT TITLE:

PERIOD OF PERFORMANCE TO

INCLUDE ALL OPTION PERIODS:

TOTAL PROJECT VALUE TO

INCLUDE ALL OPTION PERIODS:

CURRENT ANNUAL ESTIMATED

VALUE OF PROJECT:

ANNUAL NO. OF ADMINISTRATIVE SUPPORT HOURS:

NUMBER OF ADMINISTRATIVE SUPPORT PERSONNEL:

LOCATIONS WHERE CONTRACTOR SUPPORT IS/WAS PROVIDED:

Please provide a brief description of the scope of this project so that we determine any similarities to this contract:

QUESTIONS

PERFORMANCE:

Please provide your comments on the Contractor’s performance in the following areas:

1. How consistent is the Contractor in providing required staffing at each location? Did the contractor have any assigned locations that were considered not staffed appropriately? Were there repeated lateness by personnel? If yes, how many hours were recorded per year and did this negatively impact operations or present performance issues? Please explain how the Contractor handled these situations and generally how quickly were such situations resolved?

Comments:

2. Discuss the overall level of professionalism of the Contractor's workforce.

3. Discuss the overall quality of performance as it relates to: compliance with contract requirements, accuracy of documentation, the level of experience, capabilities, and effectiveness of contractor personnel in performing required services.

4. Discuss the timeliness of performance as it relates to contractor personnel’s reliability, response to technical direction, meeting delivery schedules or task deadlines.

5. How effective is the Contractor in identifying potential problems and resolving them on its own?

6. How effectively does the Contractor respond to problems presented to it? How quickly are problems typically resolved?

7. Discuss the Contractor’s quality control of the project. Were there any negative performance issues or trends identified through the Contractor’s QC? Yes / No If yes, please identify issue(s) and explain how this was addressed by the Contractor in attempt to resolve.

8. Discuss the Contractor’s overall management of this project/effort?

9. Discuss the Contractor’s ability to seamlessly transition or phase-in under a newly awarded contract (if applicable):

10. Was the Contractor required to provide additional support during performance (i.e. overtime effort or additional personnel)? If yes, please provide details regarding how the Contractor’s performed relative to the instances.

11. If you had a choice, would you hire this Contractor again? Why or why not?

12. In summary, would you describe the quality of the Contractor's services and overall performance as:

a. Superior – Based on the contractor’s performance under this project, the level of risk associated with this vendor is substantially less than the level expected from a competent vendor.

b. Satisfactory – Based on the contractor’s performance under this project, the level of risk associated with this vendor is no more than the level expected from a competent vendor.

c. Unsatisfactory – Based on the contractor’s performance under this project, the level of risk associated with this vendor is greater than the level normally expected from a competent vendor.

Your Name:

Your Position:

Agency/Company:

Telephone No:

Fax:

E-mail address: