Attachment 15 Performance Requirements Summary Matrix.xlsx
XLSX spreadsheet 39 KB Posted
- Attached to
- Housing Inspection Services Federal contract opportunity
- Solicitation number
- HSFE80-12-R-0033
About this file
Attachment 15 Performance Requirements Summary Matrix.xlsx
View the file
Other files for this federal contract opportunity
Show all 50
Housing Inspection Services has more files on GovTribe.
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
QASP
| SELECTED SERVICE PERFORMANCE AREA (SSPA) | OBJECTIVE | THRESHOLD | METHOD OF SURVEILLANCE | PERFORMANCE MEASUREMENT AND CALCULATION | INCENTIVE / DISINCENTIVE RATING | |
| SSPA #1 Quality Control | ||||||
| 1.A – Quality Control | C.6.9 | 2.50% Correction Rate | FEMA generated reports | % of corrections compared to total inspections completed within a Task Order (TO) | 0.00% to 0.24% | +1.00% Incentive |
| 0.25% to 0.50% | +0.75% Incentive | |||||
| 0.51% to 0.99% | +0.50% Incentive | |||||
| 1.00% to 1.24% | + 0.25% Incentive | |||||
| Incentive/disincentive applies to payment of all inspections completed within a TO | 1.25% to 2.50% | Full Payment | ||||
| 2.51% to 2.75% | -1.50% Disincentive | |||||
| 2.76% to 3.00% | -2.50% Disincentive | |||||
| 3.01% to 3.50% | -3.00% Disincentive | |||||
| >3.51% | -3.50% Disincentive | |||||
| SSPA #2 Production/Timeliness (Product Realization) | ||||||
| 2.B – Withdrawn Inspection | C.6.8.1.1 | The contractor demonstrated oversight by sampling the WVO inspection work making contact with the applicant to reassure FEMA the inspections were not inappropriately withdrawn | The % of withdrawn inspections is divided into the total of completed inspections | |||
| < 2.00% | 0.50% | |||||
| 2.01% to 2.99% | 0.25% | |||||
| Incentive/disincentive is applied to the payment of all inspections completed within the TO | 3.00% to 3.99% | full payment | ||||
| 4.00% to 4.99% | -0.25% | |||||
| > 5.00% | -0.50% |
| 2.B – Withdrawn Inspections: Impacts quality incentive/disincentive | C.6.8.1.1 | Second verification of Withdrawn Inspections required | Reports - FEMA Audits | 100% second verification of WVO reaffirmation by vendor and reported FEMA | 0.25% Incentive if 100% call out -0.25% Disincentive if less than 100% **Percentage shown applies to count of all inspections within the task order. Incentive/disincentive applies to the payment of all inspections completed within the TO. | |
| 2.C – No Contact Inspections | C.6.8.1.2 | No Contact | FEMA generated reports | NEMIS Report of "No Contact" inspections per TO is divided into the total of inspections completed for this measurement. Incentive or disincentive applies to all completed inspections within the TO. | % of Inspections | |
| <1.50% | 0.50% | |||||
| 1.51% to 2.50% | 0.25% | |||||
| 2.51% to 3.00% | Full payment | |||||
| Incentive/disincentive applies to payment of all inspections completed within a TO. | 3.01% to 3.50% | -0.25% | ||||
| >3.51% | -0.50% | |||||
| 2.J – Inspection Aging | C.6.11.2 | 5 days | 100% Inspections completed except "No Contact" inspections | Each inspection is measured from the date of issuance to the date of return. Report will display count of inspections within timeframe parameters starting at 5 days 1 second through 10+ day groups. Each group has a separate disincentive calculation required. Threshold is 24 hour increments. Rounding does not apply. Example: Inspections returned 5 days 1 hour will be included in the 6 day group for this measurement. | Less than 5 days | Full Payment |
| 5.0.1 to 6.0.0 | -5.00% disincentive | |||||
| 6.0.1 to 7.0.0 | -10.00% disincentive | |||||
| 7.0.1 to 8.0.0 | -12.00% disincentive | |||||
| 8.0.1 to 9.0.0 | -15.00% disincentive | |||||
| 9.0.1 to 10.0.0 | -18.00% disincentive | |||||
| > 10.0.1 | -20.00% disincentive | |||||
| Disincentive is applied to payments of distinct inspection groups |
| 2.K – Uniformity of Response: Percent of Aged Work Measurement | All work returned within 5 days | FEMA Inspection Reporting System | If a County or Jurisdiction meaning REA, Parish, etc, within the disaster has work completed over 5 days, that becomes a qualifier for this measurement. Divide the sum of inspections by the sum of inspections aged over 5 days within the County. The county with the highest percentage becomes the qualifier for this SSPA measurement. | ||
| 0 | Full Payment | ||||
| .001% to 20.00% | -0.50% | ||||
| 20.10% to 40.00% | -1.00% | ||||
| 40.10% to 60.00% | -1.50% | ||||
| 60.10% to 80.00% | -2.00% | ||||
| 80.10% to 100% | -2.50% | ||||
| Disincentive is applied to all inspections completed in the TO |
2.I – Production: C.6.11.1 The threshold requirement is the lesser of the percentage or floor rate of production. whichever is less against the total issued inspections reported on the IMAR. Floor rate is the count. (Example: 1,500 on day 3) Numerical thresholds are per day and not cumulative. (1) Daily production measurement starts at the end of day 3 through the last day of the TO.
| Disincentive (3) | ||||
| (2) Exceeding a given days threshold requirement will qualify for future days measurement conformance. Example: day 5 requires 25% of work completed. If the vendor is 40% complete based on the IMAR, this will count up to the percentage for future days of Inspections Issued Total. | Count of Days | Disincentive | ||
| Floor Rate of Production or Percentage (2) | Production Day of Measurement (1) | |||
| 1500 or 15% | Day 3 | 1 threshold day | -1.00% | |
| 2000 or 20% | Day 4 | 2 threshold days | -2.00% | |
| 3000 or 25% | Day 5 | 3 threshold days | -3.00% | |
| 4000 or 30% | Day 6 | 4 threshold days | -4.00% | |
| 5000 or 35% | Day 7 | 5 threshold days | -5.00% | |
| 6000 or 40% | Day 8 | (3) CALCULATION EXAMPLE: The threshold objective shown should be met for each open day (24 hour period) of the TO. The "Count of Days" not met is divided into the total TO days for this measurement. Example: If the vendor does not meet the percentage threshold or floor rate of production for 5 days of a 100 day TO , the chart to the right will show a -5% disincentive. This disincentive applies to the total payment for all inspections completed in the TO, not just a given production days work. Incentive applies to all inspections completed in the disaster. | 6 threshold days | -6.00% |
| 8000 or 45% | Day 9 | 7 threshold days | -7.00% | |
| 10000 or 50% | Day 10 | 8 threshold days | -8.00% | |
| 11000 or 55% | Day 11 | 9 threshold days | -9.00% | |
| 12000 or 60% | Day 12 | 10 or greater threshold days | -10.00% | |
| 13000 or 65% | Day 13 | |||
| 14000 or 70% | Day 14 | |||
| 15000 or 75% | Day 15 | |||
| 16000 or 80% | Day 16 | |||
| 17000 or 85% | Day 17 | INSPECTION CORRECTION ADJUSTMENT: Any inspections returned to the contractor as a FEMA Correction (FCOR), that originated in a production day will be removed from the daily threshold percentage or floor rate of production prior to calculating. The inspection, once corrected, will be counted on the date returned to FEMA with the correction completed and accepted by FEMA. | ||
| 18000 or 90% | Day 18 | |||
| 19000 or 95% | Day 19 | |||
| 20000 or 95% | Day 20 and continuing through the last day of the TO |
| SSPA #3 Customer Service | ||||
| Results | Score | Total Avg. Mean Score | Incentive/Dis-Incentive | |
| (1) Question #3 | (1.) YES | 6 | ||
| Did the inspector come to your home at the scheduled time? | NO | 1 | ||
| Inspector came w/o | 3.8 | |||
| an appointment |
| (2) Question #8 | (2.) YES | 6 |
| Did the inspector explain why he/she was performing the inspection? | ||
| NO | 1 |
| (3) Question #10 | (3.) YES | 6 | >4.5 score | Full payment |
| Did the inspector take time to listen to what you had to say? | NO | 1 | 4.49 to 4.0 | -0.500% |
| I didn’t have | 3.8 | 3.99 to 3.8 | -0.625% | |
| anything to say | 3.79 to 3.6 | -0.750% | ||
| 3.59 to 3.4 | -0.875% | |||
| (4) Question #13 | (4.) Very Good | 6 | 3.39 to 3.2 | -1.000% |
| At the end of the inspector’s visit, how good was your understanding of what would happen after the inspection? | 4.8 | 3.19 to 3.0 | -1.500% | |
| 3.6 | ||||
| 2.4 | ||||
| Not At All Good | 1.2 |
| (5) Question #15 | (5.) Very Good | 6 | Disincentive is applied to payment on all inspections completed within the TO | |||
| Overall, how satisfied are you with the FEMA inspection? | 4.8 | |||||
| 3.6 | ||||||
| 2.4 | ||||||
| Not At All Good | 1.2 | |||||
| TOTAL SCORE ACHIEVED | ||||||
| SSPA #4 Miscellaneous | ||||||
| 4.A – Initial Operational Report | C.6.11.1 | Received by FEMA within 48 hours of activation Report must disclose all elements contained within C.6.13.1.3 to the satisfaction of the COR or Task Monitor supporting the COR for final concurrence | COR/TM Validation for content and numerical accuracy. Numerical accuracy verified through FEMA data and vendor provided data. | 100% compliant | Full payment for compliance -0.5% disincentive for non-compliance Disincentive applies to payment of all inspections completed within a TO | |
| 4.B – Operational Report: Bi Weekly | C.6.12.2 | To receive all contents contained under C.6.9.2.1 of the Performance Work Statement to the satisfaction of the COR or Task Monitor supporting the COR for final concurrence | COR/TM Validation for content and numerical accuracy | 100% compliant | Full payment for compliance -0.5% disincentive for non-compliance | |
| 5.E Final Operational Report: | C.6.13.3 | To include an all inclusive roll up for all requirements stated within C.13.2 for the operational report to include lessons learned and of all contents contained within the Operational report (C.13.2) | COR /TM Validation for content and numerical accuracy | 100% compliant | Currently full payment for compliance Currently .5% disincentive for non-compliance | |
| 5.F - Year End Management Report | C.6.13.4 | All required contents described within section C.6.13.4.1 | COR /TM Validation for content and numerical accuracy | 100% compliant | Currently full payment for compliance Currently .5% disincentive for non-compliance | |
| 5.G Surge Event Reports 1 (Incremental Operations Reports) | C.6.13.5 | Additional reporting information requested is received within a requested timeframe | COR /TM Validation for content and numerical accuracy | 100% compliant | Currently full payment for compliance Currently .5% disincentive for non-compliance | |
| 4.B – Operational Report: (Biweekly) | C.6.13.2 | To receive all contents contained under C.6.9.2.1 of the Performance Work Statement to the satisfaction of the COR or Task Monitor supporting the COR for final concurrence | COR /TM Validation for content and numerical accuracy | 100% compliant | Currently full payment for compliance Currently .5% disincentive for non-compliance. Disincentive applies to payment of all inspections completed within a task order | |
| 4.C – Final Operational Report | C.6.12.3 | To include an all inclusive roll up for all requirements stated within the Operational report C.13.2 to include lessons learned and of all contents | COR/TM Validation for content and numerical accuracy | 100% compliant | Full payment for compliance -0.5% disincentive for non-compliance. Disincentive applies to payment of all inspections completed within a TO | |
| 4.D – Surge Event Reports: Incremental Operations Reports | C.6.12.5 | Additional reporting information requested is received within a requested timeframe | COR/TM Validation for content and numerical accuracy | 100% compliant | Full payment for compliance -0.5% disincentive for non-compliance Disincentive applies to payment of all inspections completed within a TO |
4.E – Cooperative Management C.6.8 Contractor has met "full payment" level Reports logs kept during TO activation Full Payment or Disincentive **Disincentive applies to the payment of all inspections completed per TO Met = Full Payment Not met = -0.50% Disincentive
&"Times New Roman,Regular"&16 &18&K002F80Performance Requirement Summary (PRS) February 25, 2011
&"Times New Roman,Regular"&16 &18&K002F80Performance Requirement Summary (PRS) February 25, 2011
&"Times New Roman,Regular"&16 &18&K002F80Performance Requirement Summary (PRS) February 25, 2011
&"Times New Roman,Regular"&16 &18&K002F80Performance Requirement Summary (PRS) Matrix November 1, 2011
&"-,Italic"&10 11-1-2011 &"-,Bold"&10Page &P of &N
File details come from the government source that posted it. Updated .