Attachment_15_Performance_Requirements_Summary_Matrix.pdf

Performance Requirement Summary (PRS) Matrix September 17, 2012

SELECTED SERVICE

PERFORMANCE AREA (SSPA) OBJECTIVE THRESHOLD METHOD OF SURVEILLANCE

SSPA #1 Quality Control 0.00% to 0.24% +1.00% Incentive 0.25% to 0.50% +0.75% Incentive 0.51% to 0.99% +0.50% Incentive 1.00% to 1.24% + 0.25% Incentive 1.25% to 2.50% Full Payment 2.51% to 2.75% -1.50% Disincentive 2.76% to 3.00% -2.50% Disincentive 3.01% to 3.50% -3.00% Disincentive

>3.51% -3.50% Disincentive SSPA #2 Production/Timeliness (Product Realization)

< 2.00% 0.50% 2.01% to 2.99% 0.25% 3.00% to 3.99% full payment 4.00% to 4.99% -0.25%

> 5.00% -0.50%

2.B – Withdrawn Inspections:

Impacts quality incentive/disincentive C.6.8.1.1 Second verification of Withdrawn Inspections required Reports - FEMA Audits

% of Inspections <1.50% 0.50%

1.51% to 2.50% 0.25% 2.51% to 3.00% Full payment 3.01% to 3.50% -0.25%

>3.51% -0.50% Less than 5 days Full Payment

5.0.1 to 6.0.0 -5.00% disincentive

6.0.1 to 7.0.0 -10.00% disincentive

7.0.1 to 8.0.0 -12.00% disincentive

8.0.1 to 9.0.0 -15.00% disincentive

9.0.1 to 10.0.0 -18.00% disincentive > 10.0.1 -20.00% disincentive

The % of withdrawn inspections is divided into the total of completed inspections

Incentive/disincentive is applied to the payment of al inspections completed within the TO

Disincentive is applied to payments of distinct inspection groups

NEMIS Report of "No Contact" inspections per TO is divided into the total of inspections completed for this measurement. Incentive or disincentive applies to all completed inspections within the TO.

Incentive/disincentive applies to payment of all inspections completed within a TO.

100% second verification of WVO reaffirmation by vendor and reported FEMA

0.25% Incentive if 100% call out -0.25% Disincentive if less than 100% **Percentage shown applies to count of all inspections within the task order.

Incentive/disincentive applies to the payment of all inspections completed within the TO.

Each inspection is measured from the date o issuance to the date of return. Report will display count of inspections within timeframe parameters starting at 5 days 1 second through 10+ day groups.

Each group has a separate disincentive calculation required. Threshold is 24 hour increments. Rounding does not apply. Example: Inspections returned 5 days 1 hour will be included in the 6 day group for this measurement.

INCENTIVE / DISINCENTIVE RATING

% of corrections compared to total inspections completed within a Task Order (TO)

Incentive/disincentive applies to payment of all inspections completed within a TO

PERFORMANCE MEASUREMENT AND

CALCULATION

1.A – Quality Control C.6.9 2.50% Correction Rate FEMA generated reports

2.J – Inspection Aging

2.B – Withdrawn Inspection C.6.8.1.1

The contractor demonstrated oversight by sampling the WVO inspection work making contact with the applicant to reassure FEMA the inspections were not inappropriately withdrawn

2.C – No Contact Inspections C.6.8.1.2 No Contact FEMA generated reports

100% Inspections completed except "No Contact" inspections5 days C.6.11.2

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Attachment 15

SELECTED SERVICE

PERFORMANCE AREA (SSPA) OBJECTIVE THRESHOLD METHOD OF SURVEILLANCE INCENTIVE / DISINCENTIVE RATINGPERFORMANCE MEASUREMENT AND

CALCULATION

0 Full Payment .001% to 20.00% -0.50% 20.10% to 40.00% -1.00% 40.10% to 60.00% -1.50% 60.10% to 80.00% -2.00% 80.10% to 100% -2.50%

Floor Rate of Production or Percentage (2) Production Day of Measurement (1)

1500 or 15% Day 3 1 threshold day -1.00% 2000 or 20% Day 4 2 threshold days -2.00% 3000 or 25% Day 5 3 threshold days -3.00% 4000 or 30% Day 6 4 threshold days -4.00% 5000 or 35% Day 7 5 threshold days -5.00% 6000 or 40% Day 8 6 threshold days -6.00% 8000 or 45% Day 9 7 threshold days -7.00% 10000 or 50% Day 10 8 threshold days -8.00% 11000 or 55% Day 11 9 threshold days -9.00% 12000 or 60% Day 12 13000 or 65% Day 13 14000 or 70% Day 14

15000 or 75% Day 15

16000 or 80% Day 16

17000 or 85% Day 17

18000 or 90% Day 18

19000 or 95% Day 19

INSPECTION CORRECTION ADJUSTMENT:

Any inspections returned to the contractor as a FEMA Correction (FCOR), that originated in a production day will be removed from the daily threshold percentage or floor rate of production prior to calculating. The inspection, once corrected, will be counted on the date returned to FEMA with the correction completed and accepted by FEMA.

2.K – Uniformity of Response: Percent of Aged Work Measurement

Disincentive is applied to all inspections completed in the TO

10 or greater threshold days -10.00%

Count of Days

If a County or Jurisdiction meaning REA, Parish, etc, within the disaster has work completed over 5 days, that becomes a qualifier for this measurement. Divid the sum of inspections by the sum of inspections age over 5 days within the County. The county with the highest percentage becomes the qualifier for this SSPA measurement.

Disincentive (3)

Disincentive

(1) Daily production measurement starts at the end of day 3 through the last day of the TO.

(2) Exceeding a given days threshold requirement will qualify for future days measurement conformance. Example: day 5 requires 25% of work completed. If the vendor is 40% complete based on the IMAR, this will count up to the percentage for future days of Inspections Issued Total.

(3) CALCULATION EXAMPLE: The threshold objective shown should be met for each open day (24 hour period) of the TO. The "Count of Days" not met is divided into the total TO days for this measurement.

Example: If the vendor does not meet the percentage threshold or floor rate of production for 5 days of a 100 day TO , the chart to the right will show a -5% disincentive. This disincentive applies to the total payment for all inspections completed in the TO, not just a given production days work. Incentive applies to all inspections completed in the disaster.

All work returned within 5 days

The threshold requirement is the lesser of the percentage or floor rate of production.

whichever is less against the total issued inspections reported on the IMAR. Floor rate is the count. (Example: 1,500 on day 3) Numerical thresholds are per day and not cumulative.

FEMA Inspection Reporting System

2.I – Production: C.6.11.1

Day 20 and continuing through the last day of the TO20000 or 95%

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SELECTED SERVICE

PERFORMANCE AREA (SSPA) OBJECTIVE THRESHOLD METHOD OF SURVEILLANCE INCENTIVE / DISINCENTIVE RATINGPERFORMANCE MEASUREMENT AND

CALCULATION

SSPA #3 Customer Service

Results Score Total Avg. Mean Score Incentive/Dis-Incentive

(1) Question #3 (1.) YES 6

NO 1

Inspector came w/o 3.8 an appointment

(2) Question #8 (2.) YES 6

NO 1

(3) Question #10 (3.) YES 6 >4.5 score Full payment NO 1 4.49 to 4.0 -0.500% I didn’t have 4.5 3.99 to 3.8 -0.625% anything to say 3.79 to 3.6 -0.750%

3.59 to 3.4 -0.875%

(4) Question #13 (4.) Very Good 6 3.39 to 3.2 -1.000%

4.8 3.19 to 3.0 -1.500% 3.6 2.4

Not At All Good 1.2

(5) Question #15 (5.) Very Good 6 4.8 3.6 2.4

Not At All Good 1.2

Disincentive is applied to payment on all inspections completed within the TO

Did the inspector take time to listen to what you had to say?

Overall, how satisfied are you with the FEMA inspection?

Did the inspector come to your home at the scheduled time?

At the end of the inspector’s visit, how good was your understanding of what would happen after the inspection?

Did the inspector explain why he/she was performing the inspection?

TOTAL SCORE ACHIEVED

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SELECTED SERVICE

PERFORMANCE AREA (SSPA) OBJECTIVE THRESHOLD METHOD OF SURVEILLANCE INCENTIVE / DISINCENTIVE RATINGPERFORMANCE MEASUREMENT AND

CALCULATION

SSPA #4 Miscellaneous

4.A – Initial Operational Report C.6.12.1

Received by FEMA within 48 hours of activation Report must disclose all elements contained within C.6.12.1.3 to the satisfaction of the COR or Task Monitor supporting the COR for final concurrence

COR/TM Validation for content and numerical accuracy. Numerical accurac verified through FEMA data and vendo provided data.

4.B – Operational Report: Bi Weekly C.6.12.2

To receive all contents contained under C.6.12.2.1 of the Performance Work Statement to the satisfaction of the COR or Task Monitor supporting the COR for final concurrence

COR/TM Validation for content and numerical accuracy

4.C – Final Operational Report C.6.12.3

To include an all inclusive roll up for all requirements stated within the Operational repor C.6.12.2 to include lessons learned and of all contents

COR/TM Validation for content and numerical accuracy

4.E – Cooperative Management C.6.12.5 Contractor has met "full payment" level Reports logs kept during TO activation Met = Full Payment Not met = -0.50% Disincentive

Full payment for compliance -0.5% disincentive for non-compliance.

Disincentive applies to payment of all inspections completed within a TO

COR/TM Validation for content and numerical accuracy

Additional reporting information requested is received within a requested timeframeC.6.12.54.D – Surge Event Reports: Incremental

Operations Reports

Full Payment or Disincentive **Disincentive applies to the payment of all inspections completed per TO

100% compliant Full payment for compliance -0.5% disincentive for non-compliance

Full payment for compliance -0.5% disincentive for non-compliance Disincentive applies to payment of all inspections completed within a TO

100% compliant

Full payment for compliance -0.5% disincentive for non-compliance Disincentive applies to payment of all inspections completed within a TO

100% compliant

100% compliant

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