DRAFT_Attachment_J.3_Labor_Category_Descriptions.xlsx
XLSX spreadsheet 21 KB Posted
- Attached to
- FEMA OCIO Operations and Maintenance (O&M) Federal contract opportunity
- Solicitation number
- HSFE30-16-R-0009
About this file
This document contains a draft request for proposal for information technology operations and maintenance services. The Federal Emergency Management Agency is seeking to establish a blanket purchase agreement to provide IT supplies and services to support its Office of the Chief Information Officer. The solicitation will utilize multiple contract awards for labor categories including applications developers, database specialists, network engineers, program managers, and system administrators. Vendors must meet minimum certification and experience requirements for each position as outlined in the detailed labor category descriptions. The final RFP is planned for release in summer 2016.
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Sheet1
| Education & Experience Levels | |||
| Level | Knowledge/Skill Description | Education | Experience |
| I | Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision. | Associate’s Degree or higher; two years' of experience and applicable entry level certifications for the specified knowledge areas | At the Governments discretion years of experience may be substituted in lieu of certifications. |
| II | Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Has the ability to apply a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. | Bachelor Degree or higher; five years' of experience and applicable advance certifications for the specified areas | At the Governments discretion years of experience may be substituted in lieu of certifications. |
| III | Provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. | Master’s Degree or higher; ten years of experience and applicable advance/expert certifications for the specified areas | At the Governments discretion years of experience may be substituted in lieu of certifications. |
| Labor by Category | Description | ||
| Applications Developer/Programmer | Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Instructs, assigns, directs, and checks the work of others on the development team. Participates in development of software user manuals and technical reports. (Desired certifications: Microsoft Certified Application Developer, Oracle APEX, Oracle Certified Java, Oracle Certified Professional, Red Hat Certified JBoss Developer, Professional Scrum Developer, Certified Secure Software Lifecycle Professional) | ||
| Business Analyst | Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. Provides consultation on complex projects and is considered to be the top level contributor/specialist. (Desired Certifications: Certified Business Analysis Professional, ITIL v3 Foundations Intermediate Level) | ||
| Communication Specialist | Analyzes telecommunications characteristics (e.g., traffic, connect time, transmission speeds, packet sizes and throughput) and recommends procurement, removals and modifications to network components. Designs and optimizes network topologies and site configurations. Plans installations, transitions and cut-over of telecommunications components and capabilities. Coordinates requirements with users and suppliers. (Desired Certifications: Avaya Certified Implementation Specialist, Avaya Certified Support Specialist, Cisco Certified Network Associate, Cisco Certified Network Professional, Cisco Certified Internetwork Expert, Cisco Certified Voice Professional, CompTIA Network +, ITIL v3 Foundations, Microsoft Certified Technology Specialist, Certified Wireless Network Administrator) | ||
| Database Specialist | Provides all activities related to the administration of computerized databases. Able to communicate with management, technicians, and end-users to evaluate need prior to development of an automated solution. Prepares detailed reports which might include system requirements such as concurrent usage factors, data storage requirements, response rates, and discuss procedures for processing data through the use of data base management systems (DBMS) including relational data bases. Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function. Designs, creates, and maintains databases in a client/server environment. Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data. Advises users on access to various client/server databases. |
Designs, implements, and maintains complex databases with respect to access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design. Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design. Evaluates data base design tradeoffs, impacts on user expectations, performance levels, and space allocation requirements. (Desired Certifications: Oracle Certified Associate, Oracle Certified Professional, Oracle Certified Master, Oracle Certified Expert, Oracle Database Administrator, Oracle Fusion Middleware Developer, Microsoft Certified Database Administrator)
| Financial Analyst | Provides support in the areas of budget, billing, reporting, and financial management for IT initiatives. Analyzes an organization's performance and capabilities in areas such as order management, credit, invoicing and dispute management. Works with customers to define and implement process, technology, and organizational improvements. Supports the definition of government financial business practices and incorporate processes into an automated solution. Assists in applying sound accounting and data processing principles. Integrates government financial business practices. Identifies potential problems and solutions through analysis and recommends solutions. Works with customers and applies best practices to effectively automate requirements. Applies applications, while adhering to established accounting principles and practices. (Desired Certifications: ITIL Foundations) |
| Functional Analyst | Analyzes user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. Identifies resources required for each task. Performs functional analysis to identify required tasks and their interrelationships. Possesses expert knowledge and experience in the requirements and integration. Works with engineers on systems integration. (Desired certifications: ITIL v3 Foundation, COBIT 5) |
| Help Desk Specialist | Provides phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. (Desired Certifications: CompTIA A+, ITIL v 3 Intermedate level Program Manager, Microsoft Certified Desktop Support Technician, Mircosoft Office Specialist, Mobile Iron MDM Certified Professional) |
| Information Technology Consultant | Leads major portions of large or medium projects, and leads small projects autonomously. Provides highly technical and specialized solutions to complex IT problems. Performs analyses and studies and prepares reports; Gathers facts through research, interviewing, surveys, etc. analyzes the client’s business, draws conclusions, prepares final reports and gives presentations. Uses in-depth consultative skills and business knowledge to practice business objectives and processes (Desired Certifications: Project Management Professional, Certified Associate in Project Management, Microsoft Certified Systems Engineer, Microsoft Certified Technology Specialist, Microsoft Certified Solutions Developer, Microsoft Certified Solutions Expert, ITIL v3 Intermediate Level, VMware Certified Professional, VMware Certified Design Expert, VMware Certified Advanced Professional, VMware Certified Associate, SOA Certified Professional, SOA Certified Consultant, SOA Certified Analyst, SOA Certified Architect, Program Management Professional) |
| Information Technology Specialist | Applies an enterprisewide set of disciplines and processes for planning, analyzing, designing, constructing, and implementing information engineering for complex systems. Develops analytical and computational techniques and methodology for problem solutions. Performs process and data modeling in support of the systems planning and analysis efforts, using manual and automated tools. Employs reverse engineering and reengineering disciplines to develop migration strategic and planning documents (Desired Certifications: Cisco Certified Network Associate, Microsoft Certified Technology Specialist, ITIL v3 Foundations) |
| Information Technology Security Specialist | Provide support to plan, coordinate, and implement the organization’s information security. Provide support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems. Experience in several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available; hardware/software security implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current Internet/EC technology. Ability to serve as Information System Security Officer (Desired certifications: Certified Information Systems Security Professional, CompTIA Security+) |
| Network Engineer | Provides technical guidance for directing and monitoring information systems operations. Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and orders. Provides in-depth engineering analysis of telecommunications alternatives for government agencies in support of their strategic modernization efforts and telecommunications enhancement design for medium and large-scale telecommunication infrastructures. Provides interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management. Monitors and responds to hardware, software, and network problems. Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance. Troubleshoots network systems when necessary and makes improvements to the network. (Desired Certifications: Cisco Certified Network Associate, Cisco Certified Network Professional, Cisco Certified Internetwork Expert, CompTIA Network+, Microsoft Certified Systems Engineer, Microsoft Certified IT Professional, Certified Wireless Network Administrator) |
| Program Manager | Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems. (Desired Certifications: ITIL v3 Intermediate Level Program Manager, Project Management Professional, Certified Associated in Project Management, PMI Scheduling Professional, PMI Risk Management Professional) |
| Program Manager | Plans, directs, and co-ordinates a cross-functional team‘s activities to manage and implement project and/or interrelated programs from contract/proposal initiation to final operational stage. Proposes and develops add-on program opportunities. Leads matrixed teams to develop plans that model program commitments and timing. Leads the project/program team(s) in determining client requirements and translating requirements into operational plans. Determines, monitors, and reviews all project/program economics to includes costs, operational budgets, staffing requirements, resources and risk. Identifies and assembles the appropriate blend of resources to meet program needs and requirements; monitors and reports on activities related to the project/program. Meets with customers to review program scope/progress and resolve program issues. Controls project/program requirements, scope, and change management issues. Works with senior management on program proposals, bids, contracts, estimates, and schedules. (Desired Certifications: Project Managment Professional, Program Management Professional) |
| Research Analyst | Plans, organizes, and conducts research in a variety of areas, including new or existing products, science, social science, law or business, etc. in support of an IT initiative. May use sources such as reference works, literature, documents, newspapers, statistical records, Internet, Intranet, magazines, periodicals, journals, and other media to perform research. Analyzes information and statistical data to prepare reports and studies for use by professionals. (Desired certification: Certified Research Analyst, ITIL v3 Foundations) |
| System Engineer | Analyzes functional business requirements and design specifications for functional activities. Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products, and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and middleware. (Desired certifications: Associate Systems Engineering Professional, Certified Systems Engineering Professional, Expert Systems Engineering Professional) |
| Solution Architect | Assesses business objectives, conducts gap analysis of existing versus needed capability, and identifies business requirements. Evaluates business requirements to identify potential software, hardware, and system architectures can be employed to meet business objectives. Develops potential technical solutions to meet business needs and supports analysis of alternatives for best fit. Evaluates technical trends and provides recommendations for technology and architecture to meet business objectives. Performs research on emerging technologies to support proof-of-concept (POC) capabilities and identify future solutions for the organization. (Desired Certifications: BMC Accredited certifications, ServiceNow certifications, VMware Certifications, Oracle Certifications, Linux certifications and Microsoft certifications) |
| System Administrator | Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. (Desired Certifications: Citrix Certified Administrator, Red Hat Certified System Administrator, Microsoft Certified Systems Administrator, Microsoft Certified Technology Specialist, Microsoft Certified IT Professional, Good for Enterprise Administration, Mobile Iron MDM Certified Professional) |
| System Analyst | Analyzes and develops computer systems possessing a wide range of capabilities, including numerous engineering, business and records management functions. Develops plans for automated information systems from project inception to conclusion. Analyzes user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, analyze proposed system modifications, upgrades and new COTS. Analyzes the problem and the information to be processed. Defines the problem, and develops system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests. Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinates with the Project and/or Program Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Provides daily supervision and direction to support staff. (Desired Certifications: ITIL v3 Foundation in IT Service Management, ITIL v3 Intermediate Level, Linux Professional Institute Certification -1/2/or 3, Red Hat Certified System Administrator, Red Hat Certified Engineer, Red Hat Certified Architect, Microsoft Certified Systems Engineer, Microsoft Certified Systems Administrator, Microsoft Certified Technology Specialist, Microsoft Certified IT Professional, Microsoft Certified Solutions Developer, Microsoft Certified Solutions Expert, Microsoft Certified Professional Developer, Microsoft Certified Applications Developer, Microsoft Technology Associate, CompTIA A+) |
| Technical Subject Matter Specialist | Provides extremely high-level subject matter proficiency for work described in the task. Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require doctorate level knowledge of the subject matter for effective implementation (To be defined on Task Orders base on the Knowledge areas - see Appendix B on PWS) |
| Technical Writer | Gathers, analyzes, translates and composes technical information into clear, readable documents to be used by technical and non-technical personnel. Composes technical documents including, user's manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents. Conducts research and ensures the use of proper technical terminology. (Desired certifications: ITIL v3 foundations in Service Management) |
| Telecommunications/Communications Integration Engineer | Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, designs and orders. Also, provides in-depth engineering analysis of telecommunications alternatives for government agencies in support of their strategic modernization efforts and telecommunications enhancement design for medium and large-scale telecommunication infrastructures. Provides interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management. (Desired Certifications: Avaya Certified Implementatin Specialist, Avaya Certified Support Specialist, Cisco Certified Network Associate, Cisco Certified Network Professional, Cisco Certified Internetwork Expert, Cisco Certified Voice Professional, CompTIA Network+, Microsoft Certified Systems Engineer, Microsoft Certified Technology Specialist, Microsoft Certified IT Professional, Certified Wireless Network Administrator) |
| Training Specialist | Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement. Develops and revises training courses. Prepares training catalogs and course materials. Trains personnel by conducting formal classroom courses, workshops, and seminars. (Desired Certification: Microsoft Certified Trainers) |
| User Services Specialist | Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems. (Required Certifications - defined in Task Order: CompTIA A+, ITIL v 3 Intermedate level Program Manager, Microsoft Certified Desktop Support Technician, Mircosoft Office Specialist) |
| Web Designer | Designs, develops, troubleshoots, debugs, and implements software code for components of the website. Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website. Responsible for interface implementation. Requires strong navigation and site design instincts. (Desired certifications: HTML Developer Certification, Certified Professional Web Designer) |
| ** Detailed list of certifications in PWS - Appendix B Professional Certifications |
| ** INDIVIDUAL TASKS will list out the certification requirements based on knowledge area |
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